Outdoor pool

Reviews of American Motel Kansas City, Kansas

2 out of 5
American Motel Kansas City, Kansas
7949 Splitlog Ave, Kansas City, KS

Reviews

6.4
Rating 10 - Excellent. 200 out of 900 reviews" "
Rating 8 - Good. 230 out of 900 reviews" "
Rating 6 - Okay. 181 out of 900 reviews" "
Rating 4 - Poor. 114 out of 900 reviews" "
Rating 2 - Terrible. 175 out of 900 reviews" "

6.4/10

Cleanliness

7.4/10

Staff & service

6.4/10

Amenities

6.0/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

10/10 Excellent

Von

Traveled with partner
Liked: Property conditions & facilities
Disliked: Amenities
Good Location
Stayed 2 nights in Apr 2024
Response from Keri on Apr 22, 2024
Thank you for taking the time to rate our hotel 5 stars! We're thrilled to hear that you enjoyed your stay with us and that we met your expectations. We strive to provide exceptional service and amenities to all of our guests, and we're delighted that we could do so for you. We appreciate your feedback and hope to have the opportunity to welcome you back in the future for another outstanding stay!

8/10 Good

Kent

Liked: Cleanliness, staff & service, property conditions & facilities
All good except I about slipped in the shower. Be careful!
Stayed 1 night in Apr 2024
Response from Keri on Apr 22, 2024
Good day, we appreciate your review and are pleased to hear that you had a positive experience during your stay. Your feedback regarding the shower is concerning, and we will make sure to investigate and take appropriate measures to prevent such incidents in the future. Thank you for bringing this to our attention and we look forward to hosting you again.

2/10 Terrible

Jason

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Parking lot was overfull, so i and 15 or so others had to double park along the outside. Door to my room was leas than 100 yards from and faced the interstate, i 70, so it was quite noisy. Somewhat last minute trip, and had very limited options in my price range. Get what you pay for, i guess. Definitely will not stay again.
Stayed 2 nights in Apr 2024
Response from Keri on Apr 20, 2024
Dear guest, we appreciate you taking the time to review your recent stay with us. We apologize for the challenges you faced with the parking and noise near your room. Your feedback is important to us and we will use it to make necessary improvements. We hope you will give us another chance to exceed your expectations in the future.

10/10 Excellent

Scott

Business traveler, Traveled with partner
Our room was very clean and comfortable.
Stayed 1 night in Apr 2024
Response from Keri on Apr 20, 2024
Where words fall short, ratings do the job! Thank you for such gracious ratings! We're happy to learn that we have succeeded in providing a great guest experience at our hotel. But the plan is to keep getting better and better, and we hope to cherish clients like you by earning your business again and again!

10/10 Excellent

RAY, Missouri

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Keri on Apr 10, 2024
2.Thank you for taking the time to rate our hotel 5 stars! We're thrilled to hear that you enjoyed your stay with us and that we met your expectations. We strive to provide exceptional service and amenities to all of our guests, and we're delighted that we could do so for you. We appreciate your feedback and hope to have the opportunity to welcome you back in the future for another outstanding stay!

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Keri on Apr 3, 2024
Thank you so much for the positive rating. We greatly appreciate your support and are thrilled to know that you had an amazing experience with us. We always strive to provide quality service and satisfaction to the guests. We look forward to having you back with us!

6/10 Okay

Ryan

Traveled with group
Disliked: Cleanliness, amenities
It was aight
Stayed 1 night in Mar 2024
Response from Keri on Mar 26, 2024
We’re so sorry that your experience did not match your expectations. This is on us.”

2/10 Terrible

Gayle

Traveled with family and small children, Traveled with family
Disliked: Amenities, property conditions & facilities
It looked like the doors had been bashed in multiple times. There was a gaping gap at the bottom corner of our door, at least our grandkids and kids had a slightly better door. Someone yelled through their door to slap that b**ch, when my nonverbal autistic grandson was having a fit. You could hear everyone yelling around you, through the walls.
Stayed 1 night in Mar 2024
Response from Keri on Mar 26, 2024
Thank you for letting us know about this. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately.”

4/10 Poor

ERIC

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The entire place had tons of shady people around, there were more than a few drug transactions going on there. There were also tons of people running around in the middle of the night keeping me up, and this was every night not just a single night. The maintenance is not kept up, my door handle barely engaged, then you had to push the door hard to get in, the bathroom fan had rolled up tissues keeping it from making noise. Other than that the staff was friendly and very helpful.
Stayed 3 nights in Mar 2024
Response from Keri Malone on Mar 12, 2024
Thank you for taking the time to provide us with feedback. We apologize that your stay did not meet your expectations and we will take steps to address this issue in the future.

10/10 Excellent

Benton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Keri Malone on Mar 7, 2024
2.Thank you for taking the time to rate our hotel 5 stars! We're thrilled to hear that you enjoyed your stay with us and that we met your expectations. We strive to provide exceptional service and amenities to all of our guests, and we're delighted that we could do so for you. We appreciate your feedback and hope to have the opportunity to welcome you back in the future for another outstanding stay!

10/10 Excellent

Andreana

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms great front desk
Stayed 5 nights in Feb 2024
Response from Keri Malone on Feb 29, 2024
Thank you for taking the time to rate our hotel with 5 stars! We're thrilled to hear that you enjoyed your stay with us and that we met your expectations. We strive to provide exceptional service and amenities to all of our guests, and we're delighted that we could do so for you. We appreciate your feedback and hope to have the opportunity to welcome you back in the future for another outstanding stay!

6/10 Okay

Andrea

Bugs in rolm
Stayed 1 night in Jan 2024
Response from Keri on Feb 21, 2024
Thank you for taking the time to provide us with feedback. We apologize that your stay did not meet your expectations and we will take steps to address this issue in the future.”

8/10 Good

Diamond

Stayed 1 night in Feb 2024
Response from Keri Malone on Feb 9, 2024
Thank you for the positive review

2/10 Terrible

Kari

Stayed 7 nights in Jan 2024
Response from Keri Malone on Mar 20, 2024
Dear guest, we appreciate you reviewing your recent stay at our hotel. We apologize for any shortcomings you experienced during your time with us. Your feedback is invaluable to us as we strive to continuously enhance our guests' experiences. We hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Traquida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Reasonable price to stay, exceptionable staff and
Excellent service, friendly staff rooms were very clean and stocked. Overslept a little, it was not a problem; checked out a few minutes late, they never said one word except safe travels.
Stayed 1 night in Jan 2024
Response from Keri Malone on Feb 9, 2024
I am so glad you had a great stay, with us our goal to make sure everyone has a pleasant stay.

2/10 Terrible

Nohemi

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Keri on Feb 17, 2024
Nohemi I am so sorry you didn't enjoy your stay with us. I'd love to hear your feedback, so I can better serve out guest

10/10 Excellent

Robert, Kansas

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Keri Malone on Feb 9, 2024
Thank you Robert for your review. I hope to see again.

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Keri Malone on Feb 9, 2024
Thank you for the positive review safe travels

2/10 Terrible

Jordan

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay here was not great and i would like to request a credit for a free night
Stayed 3 nights in Jan 2024
Response from Keri on Feb 17, 2024
Jordan feel free to reach out to us at the Hotel I 'd love to speak with you.

6/10 Okay

Melinda

Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
No breakfast, no soap, shampoo or conditioner.
Stayed 1 night in Jan 2024
Response from Keri on Feb 17, 2024
All of the rooms have soap and shampoo in them. I am so sorry we do not serve breakfast. Anytime you stay with us and you have questions or need anything come down to the front desk. So we can better service you

2/10 Terrible

Amber

I booked this room for a homeless woman. Do to know fault of her own she and her children were removed from the property by the police and I haven’t received a refund.
Stayed 1 night in Jan 2024
Response from Keri on Feb 21, 2024
Please share with me some of the details from your stay so that we may better serve you in the future.

6/10 Okay

Julio

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Keri on Feb 21, 2024
Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay.

8/10 Good

Srin

Stayed 1 night in Oct 2023
Response from Keri on Feb 21, 2024
Thank you so much for your exceptional rating. We are glad we could win your trust and provide you with the best. We hope to enhance this experience even further in the future. We are indeed looking forward to your next visit!

10/10 Excellent

Eddie

Stayed 1 night in Dec 2023
Response from Keri on Feb 21, 2024
Thank you for taking the time to rate our hotel with 5 stars! We're thrilled to hear that you enjoyed your stay with us and that we met your expectations. We strive to provide exceptional service and amenities to all of our guests, and we're delighted that we could do so for you. We appreciate your feedback and hope to have the opportunity to welcome you back in the future for another outstanding stay!

8/10 Good

Shawn

Business traveler
Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023

10/10 Excellent

David

Response from Keri on Feb 17, 2024
Thank you for the positive review, David!!! So glad you enjoyed your stay

8/10 Good

Romero

Liked: Cleanliness
It's nice
Response from Keri Malone on Feb 9, 2024
Thank you for the positive review! So happy hear you had a great stay with us, safe travels

10/10 Excellent

Jewel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value
Stayed 1 night in Nov 2023

8/10 Good

joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Carmen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Dec 2023
Response from Berit E. on Dec 5, 2023
Hi Carmen. Thank you so much for your 5-star rating. We appreciate your business and hope to see you again very soon!

2/10 Terrible

Kevin

Disliked: Cleanliness, staff & service, property conditions & facilities
Didn't have towels. Didn't have bucket for ice. No shampoo and conditioner.
Stayed 1 night in Dec 2023
Response from Berit E. on Dec 5, 2023
Hi Kevin. We are sorry to hear that you did not enjoy your stay at our motel. You can always check with the front desk if you did not receive items in your room. We will address your issues with our house keeping team right away. We appreciate your feedback as it helps us to do better.

10/10 Excellent

Tiffany

Stayed 1 night in Nov 2023

10/10 Excellent

BioLife

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is Great
Stayed 1 night in Nov 2023
Response from Berit E. on Nov 30, 2023
Hi Trequida. We appreciate you taking the time to leave us a review and we are happy to hear that our staff is great. Thank you for your feedback. We hope to see you again soon.

6/10 Okay

James

It was ok
Stayed 1 night in Nov 2023
Response from Berit E. on Nov 30, 2023
Hi James. We appreciate your review and would love to know what we could have done to make your stay more enjoyable. Thank you for taking the time to give us your feedback.

8/10 Good

Donald

Liked: Cleanliness, staff & service, property conditions & facilities
I was nice on get a extra night when got stuck in snow storm
Stayed 1 night in Nov 2023
Response from Berit E. on Nov 30, 2023
Hi Donald. Thank you for your review. We are happy to hear you had a nice place to stay when you were stuck in the snow storm. Safe travels!

10/10 Excellent

Traquida

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Nov 2023

4/10 Poor

Julius

Disliked: Cleanliness, staff & service, property conditions & facilities
No face towels the entire time I stayed
Stayed 2 nights in Nov 2023
Response from Berit E. on Nov 30, 2023
Hi Julius. We are sorry you did not have any face towels during your stay. We experienced a shipping delay. We will also address your concerns with the housekeeping team. Thank you for taking the time to leave us a review.

10/10 Excellent

Latrice

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
THE ROOM WAS FABULOUS
Stayed 2 nights in Nov 2023
Response from Berit E. on Nov 30, 2023
Hi Latrice. Thank you very much for your 5-star review. We are happy to hear you loved your room. We hope to see you again very soon.

10/10 Excellent

Rosemary

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
-
Stayed 1 night in Nov 2023
Response from Berit E. on Nov 30, 2023
Hi Rosemary. Thank you so much for your review. We appreciate your business and hope to see you again very soon.

10/10 Excellent

Traquida

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Got a lot of rest
Stayed 2 nights in Nov 2023
Response from Berit E. on Nov 30, 2023
Hi Traquida. Thank you so much for your review. We appreciate you and your business. Have a great day!

6/10 Okay

Kimberly

Traveled with family
Disliked: Staff & service
Stayed 1 night in Nov 2023
Response from Berit E. on Nov 30, 2023
Hi Kimberly. Thank you for your review. We appreciate you and would love to know what we could have done to make your stay more enjoyable. Happy Holidays.

10/10 Excellent

Dale

Liked: Cleanliness, staff & service, property conditions & facilities
Good
It was great, very clean great water pressure, comfy beds
Stayed 2 nights in Nov 2023
Response from Berit E. on Nov 6, 2023
Hi Dale. Thank you for your great review. We truly value your feedback and your business. We hope to see you again very soon!

8/10 Good

scot

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice
every one was nice and the room was nice !!!
Stayed 2 nights in Oct 2023
Response from Berit E. on Nov 1, 2023
Hi Scot. Thank you so much for the nice review. We appreciate your business and hope to see you again soon! Have a great day! Safe travels!

8/10 Good

cayla

Stayed 1 night in Oct 2023
Response from Berit E. on Nov 20, 2023
Hi Cayla. Thank you for your review. We appreciate your business and hope to see you again soon. Safe travels!

6/10 Okay

Tranzik

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness
Seen a roach crawl around the room and had to get rid of 4 stink bugs in the room
Stayed 1 night in Oct 2023
Response from Berit E. on Oct 30, 2023
Hi Tranzik, thank you very much for your review of your recent stay at our motel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I greatly appreciate your comments about aspects of the room that need to be addressed. We do have routine pest control services and will bring these comments to their attention so that it is addressed immediately. Thank you again.

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect Need coffee though
Stayed 1 night in Oct 2023
Response from Berit E. on Oct 23, 2023
Hi Danielle. Thank you so much for your perfect review. We do have 24-hour coffee service for our guests in the vending room. We appreciate your business and we are excited to see you again. Safe travels.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Berit E. on Oct 23, 2023
Hello. Thank you for your 10-star review. We appreciate you and hope to see you again soon.

2/10 Terrible

Dawn

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023
Response from Berit E. on Oct 23, 2023
Hi Dawn. Thank you for taking the time to leave us a rating. We would love to know what we could have done to make your stay more enjoyable. We appreciate your feedback.

10/10 Excellent

Chris

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Berit on Oct 16, 2023
Hi Chris. Thank you so much for taking the time to leave us a great rating! We love your feedback and appreciate your business. We hope to see you again soon! Safe travels.

6/10 Okay

Laura

Liked: Staff & service
Roaches in e room not cleaned .. dirt and food behind the night stand
Stayed 1 night in Oct 2023
Response from Berit E. on Oct 13, 2023
Hi Laura. We are very sorry to hear that you didn't have a great experience in our motel – our mission is to provide excellent guest experiences, so we are sorry to have let you down. We have taken your feedback on board, and we will strive to make improvements accordingly.