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Reviews of Quality Inn Lees Summit - Kansas City

2.5 out of 5
Quality Inn Lees Summit - Kansas City
1020 Se Blue Pkwy, Lee's Summit, MO

Reviews

5.6
Rating 10 - Excellent. 77 out of 612 reviews" "
Rating 8 - Good. 120 out of 612 reviews" "
Rating 6 - Okay. 142 out of 612 reviews" "
Rating 4 - Poor. 115 out of 612 reviews" "
Rating 2 - Terrible. 158 out of 612 reviews" "

5.6/10

Cleanliness

6.8/10

Staff & service

5.2/10

Amenities

5.2/10

Property conditions & facilities

5.4/10

Eco-friendliness

Reviews

2/10 Terrible

Ebonie

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Not the cleanest hotel, not the worse either. Nothing is updated. The breakfast options are horrible. I'd suggest spending another $10-$20/ night at a better hotel.
Stayed 2 nights in Mar 2024

4/10 Poor

Jon Hopkins

Stayed 2 nights in Jan 2024

2/10 Terrible

Tammy

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Riadoinme

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 1 night in Dec 2023

6/10 Okay

Gareth

Business traveler
Liked: Cleanliness, staff & service
Disliked: Amenities
I DIDNT LIKE BEING UNABLE TO CHECK IN BRFORE 3PM. IFELT SHURLY THEY COULD HAVE FOUND 1 ROOM FOR ME. THE COFFEE WAS VERY WEAK LIKE COLORED WATER. THE SHOWER HAD NO SHELFS TO HOLD SOAP OR SHAMPOO.
Stayed 1 night in Dec 2023

4/10 Poor

David

Traveled with group
Disliked: Staff & service, amenities, property conditions & facilities
main bathroom was not clean in lobby, light in shower did not work light in sconce did not work, 3 of 4 days did not have daily maid service shower massage head made lots of noise but did not deliver any massage capabilities
Stayed 4 nights in Dec 2023

10/10 Excellent

Kimberly

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

10/10 Excellent

Kirk

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

2/10 Terrible

Stephanie

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not Expected
This was the worst of my stays, the shower water would only come out in drips, there was candy bar wrappers left in my dresser drawers, my door wouldn’t lock after the first time scanning my hotel card. It never locked again so someone could have just walked in my room. The pool room was freezing & that’s a big bonus on why we booked the room with this hotel. I would LOVE for someone to reach out to me. This was not a pleasure stay.
Stayed 1 night in Nov 2023

4/10 Poor

Heather

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Leonard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay.
Stayed 1 night in Nov 2023

10/10 Excellent

Tony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Service was great was left alone clean room works for me
Stayed 1 night in Nov 2023

10/10 Excellent

rachelle

Stayed 1 night in Nov 2023

8/10 Good

Elijah

Stayed 2 nights in Nov 2023

6/10 Okay

Bridgett

Traveled with family
Liked: Staff & service
Disliked: Room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Mallory

Stayed 1 night in Oct 2023

6/10 Okay

LaToya

Stayed 4 nights in Oct 2023

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible Experience
Terrible experience. We had to wait 20 minutes for the CSR to come to the front desk. There was a sign with a phone number to call get service at 3pm for check-in. No apologies or explanation. Room was disgustingly dirty. Bathroom was disappointing as the tile needed replaced. At 1am, we were woken up to the fire alarm. Choice hotels should be embarrassed and get rid of this property.
Stayed 1 night in Oct 2023
Response from James on Oct 23, 2023
Thank you for your review. We appreciate your time to let us know about your experience here with us. It looks like you didn't have a great time at our location, and I would like to speak with you about your stay. Hopefully we can win back your confidence with our property. Once again thank you for your review.

8/10 Good

Susan

Stayed 3 nights in Oct 2023
Response from James on Nov 2, 2023
Thank you for the great review! It is our goal to provide our guest with a clean room, a great breakfast, and the kind of service that will have our guest returning for more. We appreciate the time you took to let us know how we are doing. We look forward to the next time you are in the area.

2/10 Terrible

Raquel

They advertised amenities they don't have.
Stayed 1 night in Oct 2023
Response from James on Oct 23, 2023
Thank you for your review. We appreciate your time to let us know about your experience here with us. It looks like you didn't have a great time at our location, and I would like to speak with you about your stay. Hopefully we can win back your confidence with our property. Once again thank you for your review.

4/10 Poor

Asim

Business traveler
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The staff was polite and helpful, main lobby and general surrounding area was clean, but the Room was a different situation, toilet seat was not screwed, it was just laying on top of the toilet. No Iron in the room, had to request it form main desk. very motel6ish.
Stayed 2 nights in Sep 2023
Response from James on Oct 23, 2023
Thank you for your review. We appreciate your time to let us know about your experience here with us. It looks like you didn't have a great time at our location, and I would like to speak with you about your stay. Hopefully we can win back your confidence with our property. Once again thank you for your review.

2/10 Terrible

Robbie

Stayed 2 nights in Sep 2023
Response from James on Nov 2, 2023
Thank you for your review. We appreciate your time to let us know about your experience here with us. It looks like you didn't have a great time at our location, and I would like to speak with you about your stay. Hopefully we can win back your confidence with our property. Once again thank you for your review.

10/10 Excellent

Gregory

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from James on Oct 4, 2023
Thank you so much for the kind review. It is our goal to provide our guests with a clean room with outstanding service with a smile. Thank you for choosing the Quality Inn Lees Summit.

6/10 Okay

Angela

Stayed 2 nights in Sep 2023
Response from James on Oct 23, 2023
Thank you for your review. We appreciate your time to let us know about your experience here with us. It looks like you didn't have a great time at our location, and I would like to speak with you about your stay. Hopefully we can win back your confidence with our property. Once again thank you for your review.

6/10 Okay

Patricia

Disliked: Staff & service
Stayed 1 night in Sep 2023
Response from James on Oct 4, 2023
Thank you for your review. We appreciate your time to let us know about your experience here with us. It looks like you didn't have a great time at our location, and I would like to speak with you about your stay. Hopefully we can win back your confidence with our property. Once again thank you for your review.

2/10 Terrible

Laquina

Stayed 1 night in Sep 2023
Response from James on Oct 4, 2023
Thank you for your review. We appreciate your time to let us know about your experience here with us. It looks like you didn't have a great time at our location, and I would like to speak with you about your stay. Hopefully we can win back your confidence with our property. Once again thank you for your review.

4/10 Poor

Gabrielle

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from James on Oct 4, 2023
Thank you for your review. We appreciate your time to let us know about your experience here with us. It looks like you didn't have a great time at our location, and I would like to speak with you about your stay. Hopefully we can win back your confidence with our property. Once again thank you for your review.

2/10 Terrible

Rocio

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from James on Oct 4, 2023
Thank you for your review. We appreciate your time to let us know about your experience here with us. It looks like you didn't have a great time at our location, and I would like to speak with you about your stay. Hopefully we can win back your confidence with our property. Once again thank you for your review.

2/10 Terrible

Kathryn

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from James on Oct 4, 2023
Thank you for your review. We appreciate your time to let us know about your experience here with us. It looks like you didn't have a great time at our location, and I would like to speak with you about your stay. Hopefully we can win back your confidence with our property. Once again thank you for your review.

10/10 Excellent

Henry

Liked: Cleanliness, staff & service, property conditions & facilities
It was clean quite staff very friendly and helpful
Stayed 1 night in Sep 2023
Response from James on Nov 2, 2023
Thank you for the great review! It is our goal to provide our guest with a clean room, a great breakfast, and the kind of service that will have our guest returning for more. We appreciate the time you took to let us know how we are doing. We look forward to the next time you are in the area.

6/10 Okay

Ronald

Stayed 2 nights in Sep 2023
Response from James on Oct 4, 2023
Thank you for your review. We appreciate your time to let us know about your experience here with us. It looks like you didn't have a great time at our location, and I would like to speak with you about your stay. Hopefully we can win back your confidence with our property. Once again thank you for your review.

2/10 Terrible

Crista

Stayed 1 night in Sep 2023
Response from James on Oct 4, 2023
Thank you for your review. We appreciate your time to let us know about your experience here with us. It looks like you didn't have a great time at our location, and I would like to speak with you about your stay. Hopefully we can win back your confidence with our property. Once again thank you for your review.

6/10 Okay

Grady

Liked: Staff & service
Stayed 1 night in Sep 2023
Response from James on Oct 4, 2023
Thank you for your review. We appreciate your time to let us know about your experience here with us. It looks like you didn't have a great time at our location, and I would like to speak with you about your stay. Hopefully we can win back your confidence with our property. Once again thank you for your review.

8/10 Good

Shannon

Liked: Staff & service
Stayed 1 night in Sep 2023
Response from James on Oct 4, 2023
Thank you for the kind review. It is our goal to provide our guest with a clean room, a great breakfast, and the kind of service that will have our guest returning for more. I see that we could improve on our goal to you, and would like to hear from you to see what we can do to provide you a better experience.

2/10 Terrible

Tamika

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When I arrived for check-In men were hanging out around front door with radio smoking and playing music. Room was not in the best of shape. Rooms are old and run down looking
Stayed 1 night in Sep 2023
Response from James on Nov 2, 2023
Thank you for your review. We appreciate your time to let us know about your experience here with us. It looks like you didn't have a great time at our location, and I would like to speak with you about your stay. Hopefully we can win back your confidence with our property. Once again thank you for your review.

8/10 Good

Brandon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice, but the pool smelled a little like flamingos.
Stayed 2 nights in Sep 2023
Response from James on Oct 4, 2023
Thank you for your review. We appreciate your time to let us know about your experience here with us. It looks like you didn't have a great time at our location, and I would like to speak with you about your stay. Hopefully we can win back your confidence with our property. Once again thank you for your review.

10/10 Excellent

Dan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They have an indoor pool so weather isn't a problem.
Stayed 1 night in Sep 2023
Response from James on Oct 4, 2023
Thank you for the great review! It is our goal to provide our guest with a clean room, a great breakfast, and the kind of service that will have our guest returning for more. We appreciate the time you took to let us know how we are doing. We look forward to the next time you are in the area.

10/10 Excellent

KIM, Jonesboro

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly and helpful.
Stayed 2 nights in Sep 2023
Response from James on Oct 4, 2023
Thank you for the great review! It is our goal to provide our guest with a clean room, a great breakfast, and the kind of service that will have our guest returning for more. We appreciate the time you took to let us know how we are doing. We look forward to the next time you are in the area.

4/10 Poor

Johnae

Traveled with group
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Terrible smell and extremely thin comforters that felt more like sheets. If you are a cold natured person, bring a comforter from home.
Stayed 1 night in Sep 2023
Response from James on Oct 4, 2023
Thank you for your review. We appreciate your time to let us know about your experience here with us. It looks like you didn't have a great time at our location, and I would like to speak with you about your stay. Hopefully we can win back your confidence with our property. Once again thank you for your review.

10/10 Excellent

Melinda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Stayed 1 night in Aug 2023
Response from James on Oct 4, 2023
Thank you for the great review! It is our goal to provide our guest with a clean room, a great breakfast, and the kind of service that will have our guest returning for more. We appreciate the time you took to let us know how we are doing. We look forward to the next time you are in the area.

2/10 Terrible

Nicole, Kansas City

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was dirty the room smelled like hot Pee and the front desk clerk said that it was air freshener
Stayed 2 nights in Aug 2023
Response from James on Oct 4, 2023
Thank you for your review. We appreciate your time to let us know about your experience here with us. It looks like you didn't have a great time at our location, and I would like to speak with you about your stay. Hopefully we can win back your confidence with our property. Once again thank you for your review.

2/10 Terrible

Katherine

Disliked: Staff & service
Not accommodating for disabilities
They turned us away because I have a service animal. I had a reservation and they said there were no “pet” rooms available. My dog is a task trained service animal for my disability, I am not trying to sneak in a pet.
Stayed 1 night in Aug 2023
Response from James on Oct 4, 2023
Thank you for your review. We appreciate your time to let us know about your experience here with us. It looks like you didn't have a great time at our location, and I would like to speak with you about your stay. Hopefully we can win back your confidence with our property. Once again thank you for your review.

8/10 Good

Danny

Traveled with family
Liked: Cleanliness, staff & service
Overall it was alright/average. Room condition wasn’t the best. Bedding was very old and needed replaced. Water pressure was bad and taking a shower the pipes made a loud sound. For one night, it sufficed and would possibly stay again. Idk
Stayed 1 night in Aug 2023
Response from James on Oct 4, 2023
Thank you for the kind review. It is our goal to provide our guest with a clean room, a great breakfast, and the kind of service that will have our guest returning for more. I see that we could improve on our goal to you, and would like to hear from you to see what we can do to provide you a better experience.

2/10 Terrible

Zaituna

Stayed 4 nights in Jul 2023
Response from James on Oct 4, 2023
Thank you for your review. We appreciate your time to let us know about your experience here with us. It looks like you didn't have a great time at our location, and I would like to speak with you about your stay. Hopefully we can win back your confidence with our property. Once again thank you for your review.

4/10 Poor

Connie

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Chairs in rooms totally worn out, fake vinal pealing, & the chair had 5 stab cuts that went from the back through to the front. The elevator was not working. Breakfast area never got the tables wiped clean during that time. Boarded up windows just down the way. Light switch covers broken. Water pressure was very bad & made horrible noise in the pipes
Stayed 3 nights in Aug 2023
Response from James on Oct 4, 2023
Thank you for your review. We appreciate your time to let us know about your experience here with us. It looks like you didn't have a great time at our location, and I would like to speak with you about your stay. Hopefully we can win back your confidence with our property. Once again thank you for your review.

4/10 Poor

Shan

Disliked: Cleanliness, staff & service
The rooms smells. The lining is terrible they have on the beds. Over all it needs a new make over in the rooms. And a real deep cleaning. The hotel it selfs looks nice on the outside but the rooms make it looks really bad and very uncomfortable to stay there.
Stayed 2 nights in Jul 2023

2/10 Terrible

Katherine

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Do not book. This hotel claims to be smoke free, but the odors in the lobby, hallways, and room tell a different story. Within fifteen minutes of being in our room, the smoke smell was so strong that I was getting a sore throat. I had a medical problem that was worsened by cigarette smoke, so staying there for the two nights booked was not an option. On top of this, the manager refused to refund the stay. The hotel seemed sketchy, it was not like the pictures, and there was a window boarded up with plywood on the exterior. Overall, this place is terrible and I would not recommend booking under any circumstances.
Stayed 2 nights in Jul 2023

2/10 Terrible

Aaron

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
We rented two rooms for two nights for family members. One of the rooms had a bathroom that smelled like urine. The other room had a large section of the carpet that was soaking wet. We asked to switch rooms, and that room also had a large section of carpet that was soaking wet, and we had to move to yet another room. Have never stayed in a hotel with these conditions before.
Stayed 2 nights in Jul 2023

2/10 Terrible

Kenadee

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023

4/10 Poor

John

Disliked: Property conditions & facilities
Cheech and Chong stay here.
The room next door made a rumble/humming sound in the exterior wall in the hallway when they took a shower. When I was checking to see where the noise was coming from, I went into the hallway. The smell of marijuana was so strong, I think I could have failed a urinalysis. I thought the sound may be coming from behind the wall in the pool area. When I looked through the window, there was a woman lighting a cigarette in the pool area. I asked the man at the check-in counter to come help me find the source of the noise, and that's when he knocked on my next door neighbor's door. When he came out, he told us the noise was coming from the shower, and he was also perplexed about it. He then noted the strong smell of marijuana. The notice on the door says "This hotel is 100% smoke free". If they will not enforce the smoking rule, maybe the sign should read "Sort of smoke free". That would help me make an informed decision about where to stay in the future.
Stayed 2 nights in Jul 2023