Exterior

Reviews of Best Western Plus Kansas City Airport-KCI East

3 out of 5
Best Western Plus Kansas City Airport-KCI East
11130 N Ambassador Drive, Kansas City, MO

Reviews

8.4

Very Good

Rating 10 - Excellent. 489 out of 1008 reviews" "
Rating 8 - Good. 293 out of 1008 reviews" "
Rating 6 - Okay. 114 out of 1008 reviews" "
Rating 4 - Poor. 70 out of 1008 reviews" "
Rating 2 - Terrible. 42 out of 1008 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Wendy

Traveled with partner
Liked: Amenities
The sweet lady who checked us in was EXCELLENT. She even brought us extra pillows and a fan within 5 minutes from when we checked in! We had a wonderful experience and will define back!
Stayed 1 night in Apr 2024

8/10 Good

Juan

Liked: Cleanliness, amenities, property conditions & facilities
Very nice stay.
Stayed 1 night in Apr 2024

8/10 Good

Anthony

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I came to KC for a conference. I was very pleased with my stay at this hotel. The facilities were clean. The AC went out in my room, and the front desk quickly responded by getting me another room. The breakfast was very good. It was quiet and very clean.
Stayed 2 nights in Apr 2024

10/10 Excellent

Kimberly

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great BW! It is very clean, and easy to get to from the airport. We arrived late and Trisha offered to make burgers for us. There was even a plant base option for me. You can’t beat the prices and the service. The fresh breakfast in the morning was delicious and hit the spot. There is also a cute little bar here if you’d like a drink. I highly recommend this BW and will definitely stay here again, when in the area.
Stayed 1 night in Apr 2024
Response from cp on Apr 16, 2024
Thank you for your glowing review! We're thrilled to hear that you had such a positive experience during your stay at our Best Western. Providing exceptional service and amenities, including delicious plant-based options, is something we take great pride in. We're delighted that Trisha went above and beyond to ensure you had a satisfying meal, and we're glad you enjoyed our breakfast offerings and cozy bar area. Your recommendation means a lot to us, and we can't wait to welcome you back on your next visit to the area.

10/10 Excellent

Linda, Edmonton

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice building.
Stayed 1 night in Apr 2024
Response from cp on Apr 16, 2024
Thank you for staying with us!

10/10 Excellent

Sherri, Independence

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, friendly staff. Airport shuttle right on time.
Stayed 1 night in Apr 2024
Response from cp on Apr 16, 2024
Thank you for staying with us!

4/10 Poor

Amy

Traveled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Room bed and bathroom dirty. Moved to another room and that room was dirty also
Stayed 1 night in Apr 2024
Response from Gio on Apr 9, 2024
Here is what I have:Dear Amy,First and foremost, please accept our sincerest apologies for the disappointing experience you encountered during your recent stay at our Best Western hotel. We deeply regret that we fell short of meeting your expectations, and we truly appreciate you taking the time to bring these issues to our attention.Your feedback is invaluable to us as it helps us identify areas for improvement and ensures that we can take corrective actions to prevent similar occurrences in the future. Please rest assured that we are addressing the cleanliness issues you encountered with our housekeeping team to ensure that such oversights do not happen again.As a token of our apology and appreciation for your patience and understanding, we would like to offer you Best Western Reward points as a gesture of goodwill. We hope that this demonstrates our commitment to making things right and that you will consider giving us another opportunity to provide you with the exceptional experience you deserve.At our hotel, our guests are indeed our top priority, and we are deeply disappointed that we let you down during your recent stay. Your satisfaction is paramount to us, and we are committed to regaining your trust and exceeding your expectations in the future.Once again, we apologize for any inconvenience caused, and we thank you for bringing this matter to our attention. Should you have any further concerns or if there is anything else we can assist you with, please do not hesitate to contact us directly.Warm regards,Management

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and quiet. Great breakfast. Great chicken sandwich club. Great staff. I will stay here again when I return.
Stayed 1 night in Mar 2024
Response from cp on Apr 1, 2024
Thank you for your kind words! We're thrilled to hear that you enjoyed your stay with us. Our staff takes pride in providing exceptional service, and we're delighted to hear that they contributed to making your stay memorable. We look forward to welcoming you back on your next visit to the area. If there's anything we can do to make your future stays even more enjoyable, please don't hesitate to let us know.

10/10 Excellent

Charles

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here for an early morning flight, always a good experience!
Stayed 1 night in Mar 2024
Response from cp on Apr 1, 2024
Thank you for choosing to stay with us! We're delighted to hear that you had a good experience during your stay. Our team strives to provide excellent service and a comfortable environment for our guests, especially those traveling at inconvenient times. We appreciate your positive feedback and hope to welcome you back again in the future for another pleasant stay! If there's anything we can do to make your next visit even better, please don't hesitate to let us know. Safe travels!

8/10 Good

Brad

Liked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from cp on Apr 1, 2024
Thank you for staying with us!

10/10 Excellent

Jenel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from cp on Apr 1, 2024
Thank you for staying with us!

8/10 Good

HERNAN

Traveled with family
Need to update
Stayed 1 night in Feb 2024
Response from cp on Mar 13, 2024
Thank you for staying with us!

8/10 Good

Arlene

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and comfortable, the staff were friendly and the breakfast was good. The fitness center was just ok. It was dark and hot and cramped. The fan didn't work and lights were burnt out. We selected this hotel partly for the shuttle to the airport but we got a 9pm call that our 5am shuttle was being cancelled (transmission problems). We reserved a taxi with the service the front desk recommended and the taxi was a no show. There were no Uber options at that time of the morning. Tldr good hotel but don't really in then to get to or from the airport.
Stayed 2 nights in Mar 2024
Response from cp on Mar 13, 2024
It's great to hear that you found the room clean and comfortable, the staff friendly, and the breakfast enjoyable. However, we apologize for the inconvenience you experienced with the fitness center and the shuttle service. We understand how important these amenities are for our guests. Thank you for bringing this to our attention, and we appreciate your feedback.

8/10 Good

Tammy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from cp on Apr 1, 2024
thank you for staying with us!

10/10 Excellent

Pam

Stayed 1 night in Mar 2024
Response from cp on Apr 1, 2024
Thank you for staying with us!

8/10 Good

Brittany

Liked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from Cp on Mar 13, 2024
Thank you for staying with us!

10/10 Excellent

Andrew

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bed was comfortable and shower was updated with great pressure. Two important things for me.
Stayed 5 nights in Feb 2024
Response from cp on Feb 27, 2024
We're pleased to hear that you found the bed comfortable and enjoyed the updated shower. Providing a comfortable and relaxing experience for our guests is always a top priority for us. If there's anything else we can do to enhance your future stays, please don't hesitate to let us know. We appreciate your feedback and look forward to welcoming you back soon!

10/10 Excellent

Khai

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is spacious and always super clean. The staff is very professional and kind.
Stayed 1 night in Feb 2024
Response from cp on Feb 27, 2024
We're delighted to hear that you had a positive experience at our property! Maintaining cleanliness and providing excellent service are top priorities for us, so it's great to know that you found the property spacious and impeccably clean, and that our staff was professional and kind. Your feedback means a lot to us, and we look forward to welcoming you back for another enjoyable stay in the future! If there's anything specific you'd like us to improve or if you have any special requests for your next visit, please feel free to let us know.

10/10 Excellent

Rachel, Oceanside

Liked: Cleanliness, staff & service, property conditions & facilities
Easy location from airport and is very convenient.
Stayed 1 night in Feb 2024
Response from cp on Feb 27, 2024
Thank you for staying with us!

10/10 Excellent

Laurie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very clean and staff was friendly.
Stayed 1 night in Feb 2024
Response from cp on Feb 18, 2024
We're thrilled to hear that you found our hotel to be clean and our staff friendly during your stay! Providing a welcoming and comfortable environment for our guests is always our top priority. If there's anything else we can do to enhance your experience in the future, please don't hesitate to let us know. We look forward to welcoming you back on your next visit!

10/10 Excellent

Rachel, Oceanside

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is close to a reasonable an out of conveniences like food, Aldi, other shops. Reasonable price. The only thing I would suggest is having some type of covering over windows like curtains as the light is bright from outside because the shade is not dark.
Stayed 1 night in Feb 2024
Response from cp on Feb 16, 2024
Thank you for your valuable feedback! We're pleased to hear that you found our property conveniently located and reasonably priced. Your suggestion regarding the window coverings is duly noted, and we're happy to inform you that we'll be installing new blackout shades shortly to address this issue. We appreciate your input, and we look forward to providing an even more comfortable experience during your next visit. If there's anything else we can assist you with, please don't hesitate to let us know.

10/10 Excellent

Chad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2024
Response from cp on Apr 1, 2024
Thank you for staying with us!

8/10 Good

Carolyn

Stayed 1 night in Feb 2024
Response from cp on Apr 1, 2024
Thank you for staying with us!

4/10 Poor

alem

Business traveler
Disliked: Cleanliness, staff & service
Their hotel service is very bad and embarrassing.
Stayed 2 nights in Feb 2024
Response from Cp on Mar 13, 2024
We sincerely apologize for any inconvenience or dissatisfaction you experienced during your stay with us. Providing exceptional service and accommodations is our top priority, and we regret falling short of your expectations. Your feedback is invaluable to us, and we will use it to improve and address any issues you encountered. We hope to have the opportunity to welcome you back in the future and provide you with an outstanding experience

10/10 Excellent

Kenneth

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
I like the whole experience. It was really nice in the room to really nice and the people were friendly.
Stayed 1 night in Jan 2024
Response from cp on Feb 5, 2024
We're delighted to hear that you had a pleasant experience during your stay with us! Providing a comfortable and welcoming environment for our guests is our top priority, and we're thrilled that you enjoyed your room and found our staff to be friendly. Your satisfaction is important to us, and we appreciate your positive feedback. We look forward to welcoming you back for another enjoyable stay in the future!

8/10 Good

Michael

Traveled with family
Liked: Cleanliness, staff & service
nOT MUCH PARKING
Stayed 1 night in Jan 2024
Response from cp on Feb 8, 2024
Thank you for staying with us.

10/10 Excellent

Michael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is one of the best properties we have ever stayed at! The rooms are so spacious and clean! The staff were amazing and even though the room wasn’t considered handicapped accessible, my girlfriend was still able to move around freely in her wheelchair! The comfort of this place is just impressive! Definitely recommend staying here even if it is a little distance from downtown!
Response from cp on Feb 5, 2024
Thank you so much for your glowing review! We're thrilled to hear that you had such a positive experience during your stay with us. Providing spacious, clean rooms and excellent service is our priority, and we're delighted that we could accommodate your needs, even without a designated handicapped accessible room. Your recommendation means a lot to us, and we're so glad that you found comfort and convenience during your stay. We look forward to welcoming you back in the future, and thank you for choosing our property for your visit!

10/10 Excellent

Theodore

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I have no problem with the way
Stayed 1 night in Jan 2024
Response from cp on Feb 8, 2024
Thank you for choosing to stay with us and for taking the time to provide feedback. We appreciate your valuable insights, as they help us to continually improve and enhance the quality of service we provide. We hope to have the pleasure of welcoming you back for another enjoyable stay in the future.

10/10 Excellent

Kristine, Pipersville

Stayed 1 night in Jan 2024
Response from cp on Apr 1, 2024
Thank you for staying with us!

10/10 Excellent

Danny

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Close to the airport and easy check-in and out.
Stayed 1 night in Jan 2024
Response from cp on Feb 8, 2024
Thank you for staying with us!

10/10 Excellent

Theresa, Sedalia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the airport so it was quick to take their shuttle.
Stayed 1 night in Jan 2024
Response from cp on Feb 8, 2024
We're glad to hear that our proximity to the airport and our shuttle service contributed to a quick and convenient experience for you. Providing efficient transportation options for our guests is important to us, and we're delighted that our shuttle service met your needs. Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for another convenient stay in the future. If there's anything else we can do to enhance your experience, please don't hesitate to let us know.

10/10 Excellent

Thomas, Danbury

Stayed 1 night in Jan 2024
Response from cp on Feb 8, 2024
Thank you for staying with us!

6/10 Okay

Bonita

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from cp on Feb 8, 2024
Thank you for staying with us!

10/10 Excellent

ASHLEY

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great stay great staff
Stayed 1 night in Jan 2024
Response from cp on Feb 8, 2024
We're thrilled to hear that you had a great stay with us and that our staff made a positive impression on you! Providing exceptional service is our priority, and we're delighted that our team members contributed to a wonderful experience for you. Thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you back for another great stay in the future. If there's anything else we can do to make your next visit even better, please feel free to let us know.

8/10 Good

ALECIA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from cp on Feb 8, 2024
Thank you for staying with us!

8/10 Good

Rick

Liked: Cleanliness, staff & service
Good
Stayed 1 night in Jan 2024
Response from cp on Feb 8, 2024
Thank you for staying with us!

2/10 Terrible

Laura

Traveled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
This hotel did not have hot water and the water pressure was so low that the shower did not work. The pool was also ice cold. The temp invthe room could not be adjusted and was unbarably hot.
Stayed 1 night in Jan 2024
Response from cp on Jan 21, 2024
We sincerely apologize for the inconvenience and discomfort you experienced during your stay. The extreme weather conditions posed unforeseen challenges, and we regret that these issues impacted your visit. Please know that we are actively addressing the hot water, water pressure, pool temperature, and room temperature concerns to prevent similar occurrences in the future. Your feedback is crucial, and we appreciate your understanding. If your travels bring you back to the area, we would be grateful for the opportunity to provide you with a more comfortable and satisfying stay.

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from cp on Feb 8, 2024
Thank you for staying with us!

10/10 Excellent

Daniel

Stayed 1 night in Jan 2024
Response from cp on Feb 8, 2024
Thank you for staying with us!

10/10 Excellent

Gordon

Business traveler
Stayed 1 night in Jan 2024
Response from cp on Feb 8, 2024
Thank you for staying with us!

10/10 Excellent

Robert

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly service, check in quick. Clean place.
Stayed 1 night in Jan 2024
Response from cp on Feb 8, 2024
We're delighted to hear that you had a pleasant experience with us! Providing friendly service, quick check-in, and maintaining a clean environment are top priorities for us. We're glad that our team members met your expectations and that you found our place to be clean and welcoming. Thank you for choosing to stay with us, and we look forward to welcoming you back for another enjoyable visit in the future. If there's anything else we can do to enhance your experience, please don't hesitate to let us know.

2/10 Terrible

Dale

Stayed 1 night in Jan 2024
Response from cp on Feb 5, 2024
I'm sorry to hear that you had a disappointing experience with you stay. Your satisfaction is important, and we apologize for any inconvenience you may have encountered during your stay. Your feedback is valuable to us, and we hope to have the opportunity to make things right and regain your trust in our hotel.

8/10 Good

Rodrick

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from cp on Feb 8, 2024
Thank you for staying with us!

8/10 Good

Randy

Liked: Staff & service
Air port
Stayed 1 night in Jan 2024
Response from cp on Feb 8, 2024
Thank you for staying with us!

10/10 Excellent

Matthew

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was super fast and pleasant. Room was very clean, halls and hotel were also clean. We took the airport shuttle at 5am, driver was nice and helpful. Everything was on time (we did not wait for a late rider) and drop off was smooth.
Stayed 1 night in Jan 2024
Response from cp on Feb 8, 2024
Thank you for taking the time to share your positive feedback with us! We're thrilled to hear that your experience with us was super fast and pleasant, and that you found your room and the hotel facilities to be very clean. It's wonderful to know that our airport shuttle service met your expectations, and that the driver was nice and helpful. Ensuring timely and efficient transportation for our guests is important to us, and we're delighted that your drop-off was smooth. We appreciate your kind words and hope to welcome you back for another enjoyable stay in the future. If there's anything else we can do to enhance your experience, please don't hesitate to let us know.

8/10 Good

Barbara

Liked: Staff & service, amenities, property conditions & facilities
Toilet hadn’t been cleaned and flip lock is loose
Stayed 1 night in Jan 2024
Response from cp on Feb 8, 2024
We sincerely apologize for the oversight regarding the cleanliness of the toilet and the loose flip lock in your room. Maintaining a clean and well-maintained environment is of utmost importance to us, and we regret that we fell short of meeting your expectations in this regard. Please rest assured that we will address these issues promptly with our housekeeping and maintenance teams to ensure that they are resolved and do not recur in the future. We appreciate you bringing these concerns to our attention, and we hope to have the opportunity to make it right during your next stay with us. If there's anything else we can do to improve your experience, please don't hesitate to let us know.

10/10 Excellent

Jeanette

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I am truly grateful for Kk our shuttle driver. He was very courteous and respectful. Especially this morning it was frigid and he made sure that we got to the airport safely.
Stayed 1 night in Jan 2024
Response from cp on Feb 8, 2024
Thank you for expressing your gratitude for KK, our shuttle driver. We're delighted to hear that he provided you with courteous and respectful service, particularly in challenging weather conditions. Ensuring the safety and comfort of our guests is a top priority, and we're glad KK made sure you reached the airport safely. Your kind words are appreciated, and we'll be sure to pass along your compliments to KK. If there's anything else we can do to make your future stays even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back in the future!

10/10 Excellent

Sayaka

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from cp on Feb 8, 2024
Thank you for staying with us!

10/10 Excellent

Heidi

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
*
Front desk staff was incredibly kind and helpful!
Stayed 1 night in Jan 2024
Response from cp on Feb 8, 2024
We're delighted to hear that you had a positive experience with our front desk staff! Providing kind and helpful service is important to us, and we're thrilled that our team members made a positive impression on you. Your satisfaction is our priority, and we appreciate your kind words. If there's anything else we can assist you with or if you have any further feedback, please feel free to let us know. We look forward to welcoming you back for another pleasant stay in the future!

10/10 Excellent

William, Mount Vernon

Stayed 1 night in Jan 2024
Response from cp on Feb 8, 2024
Thank you for staying with us!