Ratings based on 173 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
94% of guests recommend
4.1 Room cleanliness
4.1 Service & staff
3.9 Room comfort
3.7 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great

Posted Nov 18, 2014
Clerk was very helpful and very friendly. Everall great hotel!!!
Comment from Hotel Management
Nov 25, 2014 by Manager, Hotel Management
Hello, Thank you for your compliment on our staff’s efficiency. I will share your feedback to the team for reference and I am sure they too, will be happy to know that we have succeeded in providing your accommodation needs. Thank you for your business, we hope to see you again soon.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Tennessee

Close to Kauffman stadium

Posted Oct 25, 2014
Great staff. Clean rooms. Excellent location!!! Will definitely be back!!!!!
Comment from Hotel Management
Oct 28, 2014 by Manager, Hotel Management
Hello Miss Janet, It is truly wonderful to know that you were satisfied with the services we have provided you during your recent stay with us. Thank you for completing the survey for our hotel and for taking note of our effort to provide you the best value services you deserve for giving us your business. We look forward to your next visit.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom J

friendly

Posted Oct 23, 2014
The staff was helpful and friendly. Fairly close to our venue. Breakfast was good.
Comment from Hotel Management
Oct 24, 2014 by Manager, Hotel Management
Hello Miss Mary, Thank you very much for sharing your experience and for complimenting our staff and breakfast served. I can assure you that we will do our best to consistently provide quality service to you and all of our guests.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Garland, TX

Posted Oct 21, 2014
To much noise and people we're drinking out in the balcony. Beer bottle was all over the balcony.
Comment from Hotel Management
Oct 24, 2014 by Manager, Hotel Management
Hello Miss Yvonne, I apologize for the inconvenience during your recent stay with us. Allow us to provide you better service on your next visit, please call our attention should you have concerns during your stay. Our staff on duty will surely attend to you promptly to ensure you will have a more comfortable room to rest. Thank you for your business.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Dallas, TX

Great Stay; Excellent Accommodations!

Posted Oct 14, 2014
Pros: It was well lit at night, and I felt safe coming and going while alone. While I didn't eat there, I did peek in at the buffet, and it looked great.
Cons: I actually looked for things that needed fixed/improved. Came up empty! Everything was top-notch!
Location: Great location. Lots of restaurant options, a grocery, shopping and drugstores all nearby. Weekday traffic was moderate, and weekend very light.
The site said, "newly renovated," and I was expecting a fresh coat of paint, new caulk and tile grout. It was so much more than that! My room was "as good as new." The wall paper was definitely new - and I looked for peeling (a pet peeve of mine). The carpet was clean (no nasty feet/socks!), and the flat screen TV appeared to be new, with great "swivel" action. All of the appliances worked great (refrigerator, microwave, coffee maker, blow dryer and iron), and all appeared to be new, as well. The tasteful décor and furniture also appeared to be new. The staff that I came into contact with were friendly and helpful.
Comment from Hotel Management
Oct 17, 2014 by Manager, Hotel Management
Hello, It is wonderful to know that we have you considered your stay with us a great experience. Thank you for taking note of our effort to provide you amenities for your convenience. We are so happy to have earned your complete satisfaction and we hope to have you again in the future. Thank you so much for the opportunity of having your business.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom San Diego

Good motel for the price, staff very friendly.

Posted Sep 25, 2014
Location: We visited the Truman Library and would recommend to anyone that is interested in History.
Hotel was good place to lay your head for the price, Staff is very friendly. Room seemed small compared to the pictures but was comfortable. The only issue I had was when you turned on the AC an odor came out of the unit. I turned it off and the room was fine. I would stay here again when I am in the area.
Comment from Hotel Management
Oct 5, 2014 by Manager, Hotel Management
Hello FC, I am glad that you were comfortable in the room we assigned to you even if it is quite smaller than you are expecting. I apologize that the AC malfunctioned during your stay. Please do not hesitate to call the attention of our staff on your next visit if anything uncomfortable for you comes up. I can assure that our staff will attend to you promptly. Thank you for your business.
Comment from Hotel Management
Oct 4, 2014 by Manager, Hotel Management
Hello FC, I am so glad to hear from you and to learn that you enjoyed your stay with us. Thank you for making Best Western-Truman your choice to stay on your next trip. We appreciate your time in sharing your experience and for taking note of our staff’s efficiency. I apologize however for the inconvenience because of the smell coming out of the AC, I will accelerate your feedback so that this is checked and corrected, thank you for bringing the matter to our attention. We hope to serve you again soon.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom h

Located near stadmin

Posted Sep 23, 2014
It was a nice place to stayprice good breakfast reasonable
Comment from Hotel Management
Sep 23, 2014 by Manager, Hotel Management
Thank you for sharing your perspective of our hotel’s accommodations and services! We are all pleased to learn we were able to make you feel at home and that our services and accommodations lived up to your expectations. We look forward to your next visit!
5 out of 5
Recommended
by A verified traveler

Posted Sep 19, 2014 on Hotels.com
Comment from Hotel Management
Nov 22, 2014 by Manager, Hotel Management
Thank you for your review, your feedback and your comments regarding your stay. It is heartwarming to hear of how our efforts to give you a great experience, filled with hospitality, comfort and convenience have been successful. We look forward to welcoming you back during your next stay in the area.
4 out of 5
Recommended
for Overnight Stay Before Destination
by A verified traveler

Close to Baseball & Football Stadium

Posted Sep 16, 2014 on Hotels.com
Very nice and affordable place to stay. Very clean and friendly staff.
Comment from Hotel Management
Nov 22, 2014 by Manager, Hotel Management
Thank you for your kind review of our value, accommodations, and hospitality! It means so much to hear from guests who have enjoyed the many comforts we strive to provide during their travels. We hope to see you again soon!
Comment from Hotel Management
Nov 22, 2014 by Manager, Hotel Management
Hello, I am glad that you enjoyed your stay with us and you find the rate affordable. Please know that your satisfaction is our goal to achieve at all times as we want to have consistent business with all of our guests. Please let us know should you need assistance on your next stay as our staff on duty will surely attend to you promptly. Thank you for your business and I hope to see you again real soon.
3 out of 5
Recommended
for Overnight Stay Before Destination
by A verified traveler

Posted Sep 15, 2014 on Hotels.com
Comment from Hotel Management
Nov 22, 2014 by Manager, Hotel Management
Thank you for sharing your rating of our hotel. I hope that you enjoyed the comfort of our accommodations and the warmth of our hospitality. We look forward to serving you in the future.
Comment from Hotel Management
Nov 15, 2014 by Manager, Hotel Management
Thank you so much for sharing your experience here. It's a pleasure to know that you were satisfied with the service that we provide. We apologize for the inconvenience in our facility. If there is anything you may need from us, please do not hesitate to reach us. Best regards!