Exterior

Reviews of Holiday Inn Kansas City Downtown, an IHG Hotel

2.5 out of 5
Holiday Inn Kansas City Downtown, an IHG Hotel
770 Admiral Blvd, Kansas City, MO

Reviews

8.0

Very Good

Rating 10 - Excellent. 357 out of 1006 reviews" "
Rating 8 - Good. 386 out of 1006 reviews" "
Rating 6 - Okay. 158 out of 1006 reviews" "
Rating 4 - Poor. 53 out of 1006 reviews" "
Rating 2 - Terrible. 52 out of 1006 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Joel

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Definitely a great experience. This was my first time visiting and it was in a convenient spot not far at all from T-Mobile Center. Awesome all around and I would come back and stay again.
Stayed 1 night in Mar 2024

10/10 Excellent

Lee

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommend, had an amazing stay!
Stayed 1 night in Mar 2024

10/10 Excellent

Marvin

Stayed 1 night in Mar 2024

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 5 nights in Mar 2024
Response from General Manager on Mar 21, 2024
Dear Steve,Thank you for joining us on your recent trip to Kansas City! We're delighted you thoroughly enjoyed your experience, and we appreciate you giving us a perfect rating. It was truly a pleasure having you here, and we hope you return soon.

10/10 Excellent

Lilian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Sue

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

RaGeana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room and lobby areas are very updated and nice. We had the double king room which was perfect for our group.
Stayed 3 nights in Mar 2024
Response from General Manager on Mar 20, 2024
Dear RaGeana,Thank you for choosing Holiday Inn Kansas City Downtown! Our team is delighted you enjoyed our clean, comfortable rooms. We take pride in providing a phenomenal stay for our guests, and we appreciate your feedback. It was our pleasure to host you, and we hope to see you again for another memorable visit!

10/10 Excellent

Debra

Traveled with group
Looks like recently updated. Very nice and great entry way. Very inviting and the rooms are very nice and clean. Very pleased.
Stayed 1 night in Mar 2024
Response from General Manager on Mar 17, 2024
Dear Debra,Thank you for taking the time to share your experience with us. We're thrilled you appreciated our recently updated entryway and found our rooms inviting and clean. Ensuring a pleasant stay is our top priority, and we're delighted to hear we met your expectations. We look forward to welcoming you back to Holiday Inn Kansas City Downtown for another enjoyable stay at our hotel.

2/10 Terrible

Stacey

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I specifically booked a room that slept 6 (a suite). Upon checking in, we discovered that we had a standard room with two queen beds, clearly only able to sleep 4. I visited the front desk and was told that we were given a “Bridal Suite,” that was considered such because it had been recently updated. Mind you, this room didn’t even have all of the amenities listed as included in a standard room (I.e. refrigerator). After inquiring how we were expected to move forward and what our options were, we were told they were fully booked, had to move people around as it was and that there was nothing they could do. No offer to comp the difference in a suite/standard room, nothing. I asked about getting a rollaway bed and was told that was not an option. I’ve been messaging with Expedia and the hotel is giving them the runaround and refusing to remedy the situation. I have stayed booked with Expedia/Holiday Inns for years and can confidently say that will be the last visit.
Stayed 1 night in Mar 2024
Response from General Manager on Mar 11, 2024
Dear Stacey,Thank you for taking the time to share your insightful feedback on your recent stay. We are disappointed that our accommodations did not meet all of your expectations and that there was an issue with the bed options we provided. Please know that when booking via a third-party site, room requests are subject to availability and are never guaranteed, though we do our best to honor all requests. That said, we will discuss your report with our front desk team to ensure they are providing the best service possible. We hope you will give us another chance, as we know we can provide you with the stay you expected and deserve.

8/10 Good

Jefferson, Little Rock

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

2/10 Terrible

Malika

Stayed 1 night in Mar 2024

10/10 Excellent

Milton

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff super helpful
Stayed 1 night in Mar 2024
Response from General Manager on Mar 6, 2024
Dear Milton,Many thanks for your outstanding review of Holiday Inn Kansas City Downtown! It was our pleasure to be of assistance to you. We value your kind praise and hope you'll come back.

10/10 Excellent

Mindy, MINNEAPOLIS

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Far from everything but very nice and clean hotel. There is a restaurant inside which we did not try, but a plus. I dont know that I would walk around at night.
Stayed 1 night in Mar 2024
Response from General Manager on Mar 6, 2024
Dear Mindy,Thank you for your wonderful review of your stay with us at Holiday Inn Kansas City Downtown. We were overjoyed to learn that you had a clean and comfortable stay. It was unfortunate that you were unable to try out our on-site restaurant this time. We are known for our authentic Mid-Western cuisine, and kids eat free so that you can enjoy delicious food with the whole family! We are looking forward to your next visit to Kansas City and getting to host you again!

10/10 Excellent

KIRK

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean Hotel
Stayed 1 night in Feb 2024
Response from General Manager on Feb 23, 2024
Dear Kirk,It's always a pleasure hearing from our guests. We're glad our attention to cleanliness impressed you, and we look forward to hosting you again at Holiday Inn Kansas City Downtown!

6/10 Okay

Alan

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel is fine. A bit overpriced for the night I stayed but thats just supply and demand. My gripe is the $25 parking fee. 25 to park in a parking lot at a holiday inn? Absurd. Plus they didn't even mention this at the desk. That on top of a $9 facility fee. What does that cover....all the amazing amenities at the holiday inn. Charging 25 to park at a limited service motel is a straight rip off. No thanks
Stayed 1 night in Feb 2024
Response from General Manager on Feb 23, 2024
Dear Alan,Thank you for taking the time to share your thoughts. We always aim to keep our prices competitive for our area while providing exceptional value to our guests. However, we are sorry to hear that you did not feel this way during your recent visit. Your feedback is essential and will be shared with the relevant teams. Thank you once again for sharing your thoughts with us.

8/10 Good

Preston

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place, very clean . However wasn't happy about paying 180$ for one night and having to pay an additional 25$ just to park in the lot where i am lodging.
Stayed 1 night in Feb 2024
Response from General Manager on Feb 16, 2024
Dear Preston,Your high rating means the world to us and we're so happy to know that our clean accommodations were the highlight of your visit. We're sorry to hear about any disappointment in our parking fee and we will keep your feedback in mind for the future. Please consider coming back to join us again the next time you visit the area.

2/10 Terrible

Chris

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
They charged $25 to park in their parking lot. Ibooked the room well in advance. They had a tow truck sitting in the parking lot ready to tow. We were told to be out by checkout cause they would tow vehicles. Being gone by checkout wasnt a problem. It wasnt a professional stay.
Stayed 1 night in Feb 2024
Response from General Manager on Feb 16, 2024
Dear Chris,Thank you for your feedback about our parking policy. The fee is noted online for review prior to booking. Unfortunately, we've had issues with non-guests parking in our lot and have had to become more proactive to ensure parking is available to paying guests. However, it's clear this could have been communicated in a different manner, and we'll speak with our staff about your comments. Should you be in the area again, we hope you'll come back to see us.

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

2/10 Terrible

Paul Dean

Traveled with family and small children
Liked: Staff & service, property conditions & facilities
It was very clean and comfortable. Staff were as polite and helpful.
Stayed 1 night in Feb 2024
Response from General Manager on Feb 13, 2024
Dear Paul,Thank you for taking a moment to review your recent experience. We're pleased our hospitable team left a memorable impression on you, and we appreciate you mentioning our comfortable accommodations and the high standards of cleanliness we adhere to. If there is anything we could have done better, please don't hesitate to reach out to us offline. We hope to welcome you back in the future for a seamless visit worthy of a perfect rating.

10/10 Excellent

Jedidihia

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Awesome
Stayed 1 night in Dec 2023
Response from General Manager on Feb 12, 2024
Dear Jedidihia,It's always a pleasure to hear that our guests have had an enjoyable experience! From all of us at Holiday Inn Kansas City Downtown, thank you for sharing your positive rating, and we hope to have the opportunity to welcome you back on another occasion.

10/10 Excellent

Angel

Traveled with family and small children, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff. Clean and looks updated. Rooms were spacious. Would stay here again
Stayed 3 nights in Feb 2024
Response from General Manager on Feb 12, 2024
Dear Angel,We are delighted you chose to stay with us during your time in Kansas City! Thank you so much for your perfect rating and for highlighting our impeccable accommodations and hospitable team. It was a pleasure having you here, and we look forward to your return.

8/10 Good

Jeremi

Liked: Cleanliness, staff & service, property conditions & facilities
Easy in and out
Stayed 1 night in Feb 2024
Response from General Manager on Feb 9, 2024
Dear Jeremi,Thank you for trusting Holiday Inn Kansas City Downtown with your recent lodging needs. We're happy to hear you had an enjoyable experience and that you appreciated the efficient check-in and check-out process. We're grateful for your comments, and we hope to have the opportunity to host your next visit to the area.

10/10 Excellent

Jae Young, Novi

Stayed 2 nights in Jan 2024

4/10 Poor

Katherine

Liked: Cleanliness
The air conditioner didnt
Stayed 1 night in Jan 2024
Response from General Manager on Feb 5, 2024
Dear Katherine,Thanks so much for your review. We apologize for any disappointment with the AC in your room. We'll look into your concerns promptly. It was a pleasure to have you here, and we look forward to your next visit!

10/10 Excellent

Alaynea

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing with the kids and truly made them feel special. The breakfast was delicious and affordable. My only complaint was that there was glass in the parking lot.
Stayed 1 night in Jan 2024
Response from General Manager on Jan 31, 2024
Dear Alaynea,Thank you for your review! At Holiday Inn Kansas City Downtown, we strive to go above and beyond for our guests, so we're thrilled this commitment was reflected in your visit. Additionally, it's wonderful to know you started your day off right with our delicious breakfast offerings. Your feedback about the glass in the parking lot will be shared with maintenance to ensure it is taken care of. Should your travels bring you back to the area in the future, we hope you'll consider staying with us again!

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our 1st stay in KC. It was an amazing visit and many memories were made. The hotel staff were over the top amazing which made our experience even better and we will be staying there again.
Stayed 2 nights in Dec 2023
Response from General Manager on Jan 29, 2024
Dear David,Thank you for choosing Holiday Inn Kansas City Downtown! We're glad you made some fun memories and felt welcome while you were here. The next time you're in town, we'd be happy to host you again.

2/10 Terrible

Anna

Stayed 2 nights in Jan 2024

10/10 Excellent

Aaron

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Couldn’t say enough about the staff and the facilities. TV great, bathroom great, bed comfortable. Will return.
Stayed 4 nights in Jan 2024
Response from General Manager on Jan 22, 2024
Dear William,We're delighted you had a positive experience with our staff and facilities! Knowing you enjoyed our amenities and comfortable bed is fantastic. We appreciate your kind words and look forward to welcoming you back to Holiday Inn Kansas City Downtown for another enjoyable stay in the future.

10/10 Excellent

Keela

Traveled with family and small children
Liked: Amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Patricio

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very nice, the hotel is properly located and close to important city points
Stayed 3 nights in Jan 2024
Response from General Manager on Jan 19, 2024
Dear Patricio, Your five-star review of Holiday Inn Kansas City Downtown is sincerely appreciated. Our team takes great pride in delivering flawless customer service, so they'll be honored to receive your compliments. We're also glad to hear our hotel was well-situated for your needs. Thanks for taking the time to share your thoughts. We can't wait to welcome you back soon for another memorable stay!

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was awesome!
Stayed 1 night in Jan 2024
Response from General Manager on Jan 19, 2024
Dear Melissa,We're so happy to know that our amazing team members left a positive impression on you and that you had a great time overall. Please come back and join us again soon; we're confident we can deliver another great stay.

8/10 Good

Michelle

Stayed 2 nights in Jan 2024

10/10 Excellent

Lettice

Stayed 3 nights in Jan 2024

10/10 Excellent

Erika, Wichita

Stayed 1 night in Jan 2024

10/10 Excellent

Tracy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Beautiful hotel downtown convenient to power and light area
Stayed 3 nights in Jan 2024
Response from General Manager on Jan 12, 2024
Dear Tracy,Thank you for staying at Holiday Inn Kansas City Downtown. We're delighted you found our team members friendly and our hotel beautiful. It's also great to know that our convenient downtown location added to the appeal of your stay. We appreciate your feedback and look forward to welcoming you back for another enjoyable visit!

4/10 Poor

Sylvia

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Expensive for what you grt
Stayed 1 night in Dec 2023
Response from General Manager on Jan 9, 2024
Dear Sylvia,Thank you for taking the time to share feedback about your recent stay with us. We're sorry to hear you did not find your experience to be a good value. Please know our friendly staff is always happy to assist with guest concerns on-site. Please feel free to reach out to us directly to let us know how we could have improved your experience.

10/10 Excellent

Macy

8/10 Good

Ann Marie S.

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023

10/10 Excellent

Michaela

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Christine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and clean. Staff were pleasant and accommodating.
Stayed 1 night in Dec 2023
Response from General Manager on Dec 24, 2023
Dear Christine,Thank you for the outstanding review of your recent stay at Holiday Inn Kansas City Downtown. We're glad you had a lovely time with us and enjoyed our clean accommodations and friendly and helpful service. It would be our pleasure to host you again in Kansas City, so come back soon!

8/10 Good

Kimberly

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Heather

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Linda D

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The check in process could use tweeking. At 4 pm the lobby and restaurant areas were full of people waiting to start checking in. It was after 4 when the clerk called the 1st customer up. People that had been waiting a long had to wait while others just walking in the door got in line in front of them. Would be helpful if you could start assigning rooms as they are cleaned or, at least, have a numbering system to make it fair for the earliest arrivals.
Stayed 1 night in Dec 2023
Response from General Manager on Dec 19, 2023
Dear Linda,Thank you for being our guest and for taking a moment to share your valuable feedback. We are sorry there was a concern at check-in and will be sure to review our procedures and your constructive suggestions to ensure we are always offering our best. We hope that you enjoyed your stay otherwise, and we look forward to welcoming you back again soon.

10/10 Excellent

Selen

Stayed 1 night in Dec 2023

10/10 Excellent

Amanda

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Deana

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

JOHN

Liked: Cleanliness, staff & service, property conditions & facilities
$20 to park across the street
Stayed 1 night in Dec 2023
Response from General Manager on Dec 15, 2023
Dear John,It was a pleasure having you stay with us recently! We're delighted to find that you enjoyed your overall experience. With that said, please know that parking fees are a standard practice in our industry, especially in major cities, and we are priced competitively for our area. Thank you for your review, and we hope you return the next time you visit Kansas City.

10/10 Excellent

Ricardo

Stayed 1 night in Dec 2023

10/10 Excellent

Carolyn, Kansas City

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was clean, the decor was absolutely stunning. The rooms were big and organized very well. Everything was clean and neat.
Stayed 1 night in Dec 2023
Response from General Manager on Dec 12, 2023
Dear Carolyn,Your outstanding review of Holiday Inn Kansas City Downtown brightened our day! Our team is proud that our attention to cleanliness, lovely decor, and spacious accommodations made your experience excellent. Thank you for choosing to stay with us, and we hope to see you again!