Ratings based on 151 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
95% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 7, 2014
Clean rooms and friendly staff. Great location. Historic hotel with nice modern updates. We never did find the whirlpool but this wasn't a huge issue. We would definitely stay here again and recommend it to others.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 3, 2014
Excellent hotel, bed was very comfortable room had nice amenities
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 2, 2014
It was awesome!!! Would stay again!!! People were very nice!
4 out of 5
Recommended
for Everyone
by A verified traveler

Pleasant stay

Posted Jun 2, 2014
Pros: Location, parking, cleanliness were all good.
The hotel was convenient to places I wanted to go.
5 out of 5
Recommended
for Personal Event
by A verified traveler

Great place to stay

Posted May 27, 2014 on Hotels.com
The hotel was very convenient and had all the ammenities we were looking for.
5 out of 5
Recommended
by Kathy from Scottsdale, AZ

Great location

Posted May 23, 2014 on Hotels.com
The hotel was great. One thing was not great and that is the gym, The TV did not work and some equipment was broken. The rest of hotel rated a 5.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 19, 2014
Pros: Room size. Helpful check in staff. Location near the plaza.
Cons: See above. Need more towel/clothes hooks in the bathroom as well.
Location: See above
Arrived a few hours before check in was available and needed to change for a Graduation service out of travel clothes. There was no hospitality room to do that so had to use lobby restroom. Without a hospitality room it would have been nice to not have to change in a stall. Minimal hooks for keeping luggage, clothes off the floor.
5 out of 5
Recommended
for Everyone
by Jennifer from Springfield, MO

Very clean/great location

Posted May 16, 2014
Our room was exceptionally clean...not only looked clean but smelled fresh. The room was very spacious, was nice to have an in-room fridge/microwave without an additional fee like many hotels require, these days. It was also very quiet, we never heard anyone else in the hallway or other rooms. We've stayed at several hotels on the Plaza over the past 15 years and this one had THE best location...right on the Plaza and able to walk out the back door and be right near our favorite restaurants and shopping. We actually enjoyed this stay much more than at some of the much more expensive "upscale" hotels that often disappointed. We will be back!
3 out of 5
by A verified traveler

Nice hotel, but lacking in amenities.

Posted Apr 28, 2014
Cons: See above
First off upon entering the bathroom I saw a very long black hair on the bathroom floor - which was a real turn-off for me. There was only one (1) mirror which was located in the bathroom and makes it difficult when two of you are getting ready to go out. There also was no hairdryer or shower cap. Upon check in we were not told of where anything was located in the hotel. I usually stay at the Crown Center, but this was more conveniently located for a function we were attending. Not very sure I would stay there again.
5 out of 5
Recommended
for Couples
by A verified traveler

Posted Apr 24, 2014 on Hotels.com
Great location. With in walking distance of the Plaza. Beautiful rooms and friendly service.