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Reviews of Crowne Plaza Kansas City Downtown, an IHG Hotel

3.5 out of 5
Crowne Plaza Kansas City Downtown, an IHG Hotel
1301 Wyandotte St, Kansas City, MO

Reviews

8.2

Very Good

Rating 10 - Excellent. 475 out of 1001 reviews" "
Rating 8 - Good. 280 out of 1001 reviews" "
Rating 6 - Okay. 114 out of 1001 reviews" "
Rating 4 - Poor. 80 out of 1001 reviews" "
Rating 2 - Terrible. 52 out of 1001 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

4/10 Poor

Prakash

Traveled with family
Disliked: Staff & service
The hotel itself was decent and the location is great. However 1 month after we returned, I received a call from a manager telling me their books were off from the day we were there and did we happen to buy drinks or snacks. I had no memory or knowledge Of any transactions - if I or my kids had paid cash or card or charged to the room. The approach was very unprofessional, aggressive in tone, and manipulative. He very rudely told me he would be running my card without my authorization and no detailed receipt or even proof it was for us. He would not let me talk to a supervisor and told me he only answered to the owner of the hotel, which was found to be untrue. Eventually a higher-up was able to send me a detailed receipt of our $60 worth of charges that accidentally did not get ran and I approved the transactions no problem. Just a bad judgement and terrible customer service that ruined the experience and will cause me to find other places to stay.
Stayed 3 nights in Mar 2024
Response from The Crowne Plaza Leadership Team on Apr 17, 2024
Good Afternoon and Thank you for your recent review and feedback! We are looking into your comments and will be reviewing this with the team. If you would like, please do not hesitate to reach out to the hotel GM directly to discuss in more detail. Thank you again!

4/10 Poor

Erica, Pelham

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The carpeted was old and dirty looking but the worst part of the stay was our proximity to the elevators, which were constantly swishing by. The bathroom was very tight too. The staff was nice and the lobby was nice. The mattresses and pillows were lumpy though. We just didn’t sleep well.
Stayed 2 nights in Mar 2024
Response from Crowne Plaza Team on Apr 1, 2024
We're sorry to hear you did not enjoy your stay. The hotel was full occupancy during your stay and the elevators were in constant motion. We're surprised to hear your description of the mattresses and pillows as they are newer plush beds with premium linens. We would have been happy to exchange the pillows. Again, we apologize that you didn't sleep well and hope you give us another opportunity.

8/10 Good

Ana, Bellevue

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy parking.
Stayed 1 night in Mar 2024
Response from Crowne Plaza Team on Mar 29, 2024
Thank you for your review and feedback. We appreciate you staying with us!

8/10 Good

TERRI

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for Power and Light District.
Stayed 3 nights in Mar 2024
Response from Crowne Plaza Team on Mar 18, 2024
Thank you for your review and staying with us! We hope to welcome you back in the near future!

10/10 Excellent

Kirstie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location if attending anything at tmobile or power and light worth the $$$
Stayed 2 nights in Mar 2024
Response from Crowne Plaza Team on Mar 18, 2024
Thank you for your review and feedback. We appreciate your business and hope to welcome you back in the near future!

10/10 Excellent

Jesse

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 2 nights in Mar 2024
Response from Crowne Plaza Team on Mar 18, 2024
Thank you for your review and comment! We appreciate you staying with us and hope to see you again.

10/10 Excellent

janet

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious rooms a plus. Nearness to the elevator a plus (convenience) and a minus (could be heard 24/7)
Stayed 3 nights in Mar 2024
Response from Crowne Plaza Team on Mar 15, 2024
Thank you for your feedback and review! We appreciate you staying with us and hope to welcome you back in the near future!

10/10 Excellent

LaQuita

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Crowne Plaza Team on Mar 15, 2024
Thank you for your review. We appreciate you staying with us and hope to see you again.

8/10 Good

Rebecca J

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
My only complaint from the entire start was that I left my Apple Watch in the room and nobody returned my call :(
Stayed 1 night in Mar 2024
Response from Crowne Plaza Team on Mar 15, 2024
Thank you for your review and feedback. We appreciate you staying with us and hope to see you again soon. We apologize for the inconvenience of not receiving a return call.

10/10 Excellent

Nickolas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Crowne Plaza Team on Mar 15, 2024
Thank you for your review. We appreciate you staying with us and hope to see you again soon.

8/10 Good

David, Siler City

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location
Stayed 3 nights in Mar 2024
Response from Crowne Plaza Team on Mar 7, 2024
Thank you for your review. We appreciate you staying with us and hope to welcome you back again soon.

10/10 Excellent

Angelica, Garland

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beds are so comfy
Stayed 1 night in Mar 2024
Response from Crowne Plaza Team on Mar 5, 2024
Thank you for your review and feedback. We appreciate you staying with us and hope to see you soon.

8/10 Good

Theresa

Traveled with group, Traveled with partner
Liked: Staff & service
Very old building and elevator, old dust in the bathroom outlets, small bathrooms, shower curtain was small and dirty. Breakfast was horrible- very greasy, runny eggs, limited flavor. This is not an 8 star hotel. I would rate it a 2 star with breakfast and how old the hotel is.
Stayed 3 nights in Mar 2024
Response from Crowne Plaza Team on Mar 5, 2024
We appreciate you staying with us. The hotel was renovated in 2019 although the bathroom size is not able to be changed. We certainly apologize you were unhappy with the breakfast buffet. We will pass along your comments to the staff. We typically receive very positive feedback regarding the buffet. Again, our apologies.

10/10 Excellent

Brittany

Stayed 2 nights in Mar 2024
Response from Crowne Plaza Team on Mar 29, 2024
Thank you for your review! We hope to welcome you back again in the near future.

10/10 Excellent

Benda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was so great and accommodating. The hotel was nice. I would stay there again.
Stayed 1 night in Feb 2024
Response from Crowne Plaza Team on Feb 20, 2024
Thank you for your feedback and review. We look forward to welcoming you back in the near future!

10/10 Excellent

Kyle, Lawrence

Liked: Cleanliness, staff & service, property conditions & facilities
It’s in walking distance of KC Convention Center, T-Mobile Center, tons of restaurants. Parking is free!
Stayed 1 night in Feb 2024
Response from Crowne Plaza Team on Feb 20, 2024
Thank you for your review and feedback! We hope to welcome you back in the near future.

8/10 Good

Crystal

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel DOES NOT HAVE A POOL. Website and Expedia list as an amenity
Stayed 1 night in Feb 2024
Response from Crowne Plaza Team on Feb 15, 2024
Thank you for your review and feedback. Our pool is a seasonal outdoor pool. We look forward to welcoming you again in the near future

6/10 Okay

Makaela

Traveled with family
Liked: Cleanliness, staff & service, amenities
Great property in downtown KC. The property is nice but could use a little freshining. Had a great time.
Stayed 1 night in Feb 2024
Response from Crowne Plaza Team on Feb 15, 2024
Thank you for your feedback. We appreciate you staying with us. A renovation is scheduled for a future date. We look forward to welcoming you back soon!

10/10 Excellent

gerri f

Liked: Cleanliness
Perfect location. Nice facility.
Stayed 1 night in Feb 2024
Response from Crowne Plaza Team on Feb 15, 2024
Thank you for your review and feedback. We look forward to seeing you soon in the near future.

10/10 Excellent

Angela

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Great stay for parade!
Stayed 1 night in Feb 2024
Response from Crowne Plaza Team on Feb 15, 2024
Thank you for your feedback and review. We hope to welcome you back in the near future.

2/10 Terrible

Danelle

Traveled with family
Disliked: Staff & service, amenities
Has been updated. For just a place to rest for the night it works.
Stayed 1 night in Feb 2024
Response from The Crowne Plaza KC Downtown on Feb 14, 2024
THank you for your review! Unfortunately, we don't see any feedback as to the reasoning for the rating. Reach out to us and let us know when you get a chance!

6/10 Okay

Sparkle

Traveled with partner
The hotel was just an average hotel. It was clean but the breakfast at the restaurant was horrible. The coffee place made up for it.
Stayed 2 nights in Feb 2024
Response from Crowne Plaza Team on Feb 12, 2024
Thank you for staying with us. We appreciate your feedback and would like to hear details regarding the restaurant as this is an uncommon comment. Our guests typically rave about the breakfast buffet. We are glad to hear you were pleased with the coffee shop and hope to see you again soon.

8/10 Good

Kyle

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great area
Stayed 2 nights in Dec 2023
Response from Crowne Plaza Team on Feb 8, 2024
Thank you for your review and feedback. We appreciate you staying with us and hope to see you again in the near future!

10/10 Excellent

Susan

Stayed 1 night in Feb 2024
Response from Crowne Plaza Team on Mar 29, 2024
Thank you for your review! We appreciate you staying with us and hope to see you again soon.

8/10 Good

Matt

Stayed 2 nights in Feb 2024
Response from Crowne Plaza Team on Mar 29, 2024
Thank you for your review! We hope to see you again soon.

8/10 Good

Josh

Liked: Cleanliness, staff & service, property conditions & facilities
overall good
Stayed 2 nights in Dec 2023
Response from Crowne Plaza Team on Feb 2, 2024
Thank you for your review and feedback! We appreciate you staying with us and we hope to welcome you back in the future.

8/10 Good

Greg

Business traveler
Liked: Amenities, property conditions & facilities
Nice
Stayed 2 nights in Jan 2024
Response from Crowne Plaza Team on Feb 1, 2024
Thank you for your review and feedback. We appreciate you staying with us and we hope to welcome you back in the future.

8/10 Good

Malvina

Traveled with family
Liked: Staff & service, property conditions & facilities
Fannie at the front desk was exceptionally good at my checkout!! She helped me get my old IHG Membership # back among just being super helpful!
Stayed 1 night in Jan 2024
Response from Crowne Plaza Team on Jan 29, 2024
Thank you for your review and feedback! We appreciate you staying with us and will certainly pass along your comments to Fannie and her manager. We hope to welcome you back in the near future.

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weeknight in KC
Great stay to visit family . Very comfortable, quiet and restful stay! Though we did venture out for dinner. We could have stayed within the hotel as all amenities were covered. Wonderful bar area we visited when we came back from dinner, barista coffee and a restaurant .
Stayed 1 night in Jan 2024
Response from Crowne Plaza Team on Jan 19, 2024
Thank you for your review and feedback! We appreciate you staying with us and hope to see you in the near future.

10/10 Excellent

Farrel

Stayed 5 nights in Jan 2024
Response from Crowne Plaza Team on Jan 18, 2024
Thank you so much for your review. We appreciate you staying with us and hope to welcome you back in the near future!

4/10 Poor

Verified traveler

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
A lot of problems
Heater did not work in middle of winter. Multiple people stuck outside in parking garage due to broken elevators and hire cancelling card keys on last day before they check out. Restaurant and bar could not handle crowd. 2 hours to get food.
Stayed 3 nights in Jan 2024
Response from Crowne Plaza Team on Jan 17, 2024
We thank you for staying with us and appreciate your feedback. We sincerely apologize for the issues you encountered. All of these items have been addressed with our senior management team to implement measures to prevent these from occurring in the future. We are so sorry for the inconveniences you experienced.Due to the unusually frigid temperatures and weather conditions, heaters were operational but were not keeping up due to the extreme cold. We apologize for the wait times to get food. Unfortunately, many of our staff were unable to make it into work on those weather days. We did provide overnight accommodations to our staff but had limited availability of rooms. We hope you give us another chance to show you these were isolated incidents.

6/10 Okay

Thomas

Traveled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
The city view from the hotel is amazing. The bed and pillows are great. The room, hotel hallways and elevators are very dirty.
Stayed 1 night in Dec 2023
Response from Crowne Plaza Team on Jan 10, 2024
Thank you for your review and feedback. We do apologize for the inconvenience. This is certainly not the norm. We pride ourselves on our hard working housekeeping staff maintaining the image of the hotel.Please note that your comments regarding the hotel cleanliness isn't a common or frequent occurrence. During your stay, the hotel was at full occupancy with a large group of high school students attending a conference. The housekeeping staff worked diligently to maintain cleanliness, however, some guests were not considerate in assisting with the process of picking up after themselves.We hope to welcome you back in the future so that you will see how the hotel is maintained on a frequent basis.

10/10 Excellent

Terri

Traveled with partner
Enjoyed it very much
Stayed 1 night in Dec 2023
Response from Crowne Plaza Team on Jan 10, 2024
Thank you for your review and feedback. We appreciate you staying with us and hope to welcome you back in the near future.

10/10 Excellent

LESLIE, Chicago

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was in town to attend a funeral and selected this location because it was close to the church. The garage was secure and the checkin staff were professional and curious. Eric who serves at the bar and the restaurant was wonderful with the service he provided. The front desk host, who was also the employee of the month was wonderdul. She provided a room away from the 200 high school theatrical students who were occupying the hotel for a conference next door. Breakfast buffet was good and hot. I would recommend this location and I would stay here again.
Stayed 1 night in Jan 2024
Response from Crowne Plaza Team on Jan 8, 2024
Our condolences for the reason for your stay. Thank you so much for your review and feedback! Our employees are trained to go above and beyond providing basic customer service. It's so good to hear this was delivered. We will certainly pass your comments along to the staff mentioned and their supervisors. We appreciate you staying with us and hope to welcome you back in the near future.

8/10 Good

Jennifer

Traveled with family
Liked: Cleanliness, amenities
Pros: The location of this property is great! The check-in process was quick and easy. Justice was sweet and personable and definitely made the process seamless. The hotel, as a whole is fairly clean. Parking was easy and it’s nice it was included in my rate. Cons: Bartenders at the lobby bar were unfriendly and almost rude. I know they were busy with a lot of hotel guests so I would understand slow service but the unfriendly nature of the interaction wasn’t acceptable. Also, not having a safe in the room was surprising. I travel a lot and cannot remember the last time I stayed at a hotel property that didn’t offer a safe to store valuables.
Stayed 3 nights in Dec 2023
Response from Crowne Plaza Team on Jan 8, 2024
Thank you for your feedback. We will certainly pass along your comments to our management team. Our sincere apologies for the unpleasant interactions with the lobby bar employees. Regardless if it was busy, we strive to deliver exemplary customer service. We certainly appreciate you staying with us and hope you will give us another opportunity in the future.

10/10 Excellent

Andrew

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel. Great staff.
Stayed 2 nights in Dec 2023
Response from Crowne Plaza Team on Jan 4, 2024
Thank you for your review and feedback. We appreciate you staying with us and hope to see you again soon!

6/10 Okay

Beth

Traveled with family
Liked: Cleanliness
Tired hotel
Stayed 1 night in Dec 2023
Response from Crowne Plaza Team on Jan 2, 2024
Thank you for staying with us. We appreciate it and hope to see you again soon.

10/10 Excellent

Todd

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Crowne Plaza Team on Jan 2, 2024
Thank you for your review. We appreciate you staying with us and hope to see you again in the near future.

6/10 Okay

Steffi

Traveled with partner
Liked: Cleanliness, staff & service, amenities
The hotel was at the center of everything, restaurants, bars, shopping centers, etc. it was very peaceful and quiet.
Response from Crowne Plaza Team on Dec 27, 2023
Thank you for your feedback. We appreciate you staying with us and hope to welcome you back in the near future.

8/10 Good

Jenny

Traveled with family
Liked: Staff & service, room comfort
Stayed 1 night in Dec 2023
Response from Crowne Plaza Team on Dec 18, 2023
Thank you for your review. We appreciate you staying with us and hope to see you soon!

10/10 Excellent

Teresa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’ve liked the property because it was close to everything that we were in Kansas City for. Everyone was nice kind everything was easily findable and very courteous shuttle driver!
Stayed 1 night in Dec 2023
Response from Crowne Plaza Team on Dec 11, 2023
Thank you for your review and feedback. We appreciate you staying with us and look forward to seeing you again!

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Crowne Plaza Team on Dec 11, 2023
We appreciate your review! Thanks for staying with us and we hope to welcome you back in the near future!

8/10 Good

Amy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very relaxing
Response from Crowne Plaza Team on Feb 8, 2024
Thank you for your review! We appreciate you staying with us and hope to welcome you back in the near future!

10/10 Excellent

Roberto Mora

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great
Stayed 1 night in Dec 2023
Response from Crowne Plaza Team on Dec 11, 2023
Thank you for your review and feedback. We appreciate you staying with us and hope to welcome you back soon!

4/10 Poor

Grace

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Hotel need majo overhaul, it’s old and tired. Rooms a clean, bathroom very small, 2 people can’t stand there. Just very old
Stayed 1 night in Dec 2023
Response from Crowne Plaza Team on Dec 11, 2023
We appreciate you staying with us. We completed a renovation in 2019 of the guest rooms and common areas. The hotel is conveniently located to many venues in the city. We hope to see you soon.

10/10 Excellent

josh

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent staff, awesome room, breakfast was great!
Stayed 1 night in Dec 2023
Response from Crowne Plaza Team on Dec 11, 2023
Thank you for your review and feedback. We appreciate you staying with us and hope to welcome you back soon!

10/10 Excellent

Tiffany

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Crowne Plaza Team on Nov 29, 2023
Thank you for your review. We appreciate you staying with us and hope to see you soon!

10/10 Excellent

Bragan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great stay
Stayed 1 night in Nov 2023
Response from Crowne Plaza Team on Nov 29, 2023
Thank you for your review. We appreciate you staying with us and hope to welcome you back in the near future!

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
It’s an older hotel but very nice.
Stayed 1 night in Nov 2023
Response from Crowne Plaza Team on Dec 4, 2023
Thank you for your review! We appreciate you staying with us and hope to see you again soon!

10/10 Excellent

Michelle

Stayed 1 night in Nov 2023
Response from Crowne Plaza Team on Dec 27, 2023
Thank you for your review! We appreciate you staying with us and hope to see you again soon!