Ratings based on 968 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
90% of guests recommend
4.2 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel!

Posted Jul 31, 2015
Awesome time had in k c😀!!! Went on girl trip and had a blast. This hotel rocks!
4 out of 5
Recommended
for Everyone
by A verified traveler from iowa

Close to shopping and restaurants at the plaza.

Posted Jul 29, 2015
Should be receiving free nights stay in future after room smelled like smoke when arriving for first night. Decent breakfast and happy hour.
3 out of 5
by A verified traveler from Austin, TX

It's close to The Plaza!

Posted Jul 27, 2015
Pros: Most of the staff I encountered were helpful. The valet guys were friendly and helpful too!
Cons: Better Air Conditioning!
Location: Just off The Country Club Plaza, many wonderful restaurants and great shopping nearby.
Disappointing! Upon arrival the room I requested through Expedia and called the Hotel directly was not available. The night staff was very accommodating in trying to make this right. We moved into the requested accessible the next day. New problem: the AC doesn't work correctly. It was hot in there! Called the desk, supposedly they sent someone to correct the problem. Problem solved? NOPE! Ended up canceling my stay here and going to another hotel. Great location but, not a great hotel.
2 out of 5
by A verified traveler

Underwhelming

Posted Jul 27, 2015
Pros: Pool layout and mostly friendly staff
Location: Crown Center
Always liked Embassy Suites until this last stay. Thought this was going to be a fun stop on vacation trip, but disapointed. Bed sheets were not clean, rooms dated, 30 minute standing wait for breakfast omlet on a Friday morning (one cook, one omlet at a time!), counters sticky, just not the fresh and pop expected from past expericences. Will think twice before booking Embassy in the future.
4 out of 5
Recommended
for Families
by A verified traveler from Omaha, NE

Great Hotel for the Price

Posted Jul 20, 2015
Cons: Temperature control...living room was really cold, bedroom was warm
Location: Love the Country Club Plaza. We saw a concert at the Starlight Theater, it was an amazing venue!
Loved the atrium, great breakfast and happy hour. Room had some trouble with temperature control and it had to be the smallest bathroom I've ever seen. Great vanity area in the bedroom though.
4 out of 5
Recommended
for Couples
by A verified traveler from Belton, MO

Night away

Posted Jul 8, 2015
Pros: Quiet, comfortable and affordable.
Location: The Plaza is a great place to visit and enjoy an evening out.
Spent a night away from the house to get away for a staycation. The room was large, the bed comfortable and the food good. The execise facilities, although a little small, the equipment was good and working. I slept well and enjoyed our stay.
2 out of 5
by A verified traveler from Arkansas

bad smell

Posted Jul 4, 2015
Pros: location
Cons: room cleaniess and smell
Location: shopping and eats
good location... I was not impressed with the hotel. the room smelled like someone had been smoking in it and then the hotel came back behind and tried to over up the smell by shampooing everything, which was still damp. overall, a pretty bad experience. If we would have stayed more than one night I would have been complaining, but just delt with it and and got out of there ASAP.
5 out of 5
Recommended
for Everyone
by A verified traveler

Very nice plce to stay

Posted Jul 4, 2015
I usually stay at "more upscale" places but will be re-thinking that from now on when it comes to Embassysuites. These people really go out of their way to make your experience a good one!
5 out of 5
Recommended
for Families
by A verified traveler

Posted Jul 3, 2015
We had a great time. Close to lots of things. Friendly staff. The only trouble was that we did not get housekeeping services one of the days of our stay. Great breakfast
5 out of 5
Recommended
for Families
by A verified traveler

Posted Jun 22, 2015
Pros: Proximity to Union Station and Crown Center. Staff was very pleasant.
Hotel is near Country Club Plaza and a shuttle is offered. Very helpful staff, both at the desk and for the breakfast/snack time.