Business center

Reviews of Best Western Independence Kansas City

2.5 out of 5
Best Western Independence Kansas City
18700 E 37th Ter S, Independence, MO

Reviews

8.8

Excellent

Rating 10 - Excellent. 473 out of 744 reviews" "
Rating 8 - Good. 171 out of 744 reviews" "
Rating 6 - Okay. 44 out of 744 reviews" "
Rating 4 - Poor. 35 out of 744 reviews" "
Rating 2 - Terrible. 21 out of 744 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

brandy

Liked: Cleanliness
Stayed 1 night in Apr 2024

8/10 Good

Christopher

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have no complaints
Stayed 1 night in Apr 2024

4/10 Poor

Janie

Traveled with family
Disliked: Staff & service, amenities
TV volume set low and could not be adjusted. Staff not helpful or concerned. Beds were very uncomfortable, microwave did not work correctly. Bathroom slide door very loud offers limited privacy and difficult to control. No plugs around any mirrors outside of bathroom to assist with hair styling one someone else is showering. The beds were the smallest double beds ever encountered. Staff not easily seen or accessed.
Stayed 2 nights in Apr 2024

4/10 Poor

Tyler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Dirty
Stayed 1 night in Apr 2024

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

4/10 Poor

Kim

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
This property is disappointing. Smelled like pets. Hair all over the shower. Power in the outlets didn’t work. Door to bathroom horribly loud and rooms are not sound proof. How ever the breakfast in the morning seemed clean and sufficient if you don’t require much.
Stayed 1 night in Apr 2024

2/10 Terrible

Shira

Business traveler
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Guests were loud and ghetto. Someone pulled the fire alarm at midnight that went on for 30 mins. I had to be to work at 430am. Didnt get any sleep. Wasted 130 on a room. Never again.
Stayed 1 night in Apr 2024

10/10 Excellent

Kimberly

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean,
Stayed 2 nights in Mar 2024

10/10 Excellent

Randall

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Mollie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and was very clean.
Stayed 1 night in Mar 2024

8/10 Good

Yasmin, Chesrerfield

Traveled with family
Liked: Staff & service, amenities
The property is clean and the staff was friendly. We had a pleasant stay.
Stayed 1 night in Feb 2024

8/10 Good

Jeremy

Stayed 1 night in Mar 2024

10/10 Excellent

Polly

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent hotel. I wish they all could be this great. Great value and had lots to offer. Kid friendly place. Nice pool. Super clean. Excellent staff. Fulfilling breakfast bar. What more do you need?! Book you stay today!
Stayed 1 night in Mar 2024

10/10 Excellent

Kevin

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Star

Liked: Cleanliness, staff & service, property conditions & facilities
For the price it’s clean and safe dog friendly.
Stayed 2 nights in Mar 2024

10/10 Excellent

Elly

Stayed 1 night in Mar 2024

10/10 Excellent

Ann, Marietta

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was pleased how quiet my room was. All sounds were muffled and not disturbing.
Stayed 1 night in Mar 2024

10/10 Excellent

ROXANA

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel / clean / nice breakfast.
Stayed 2 nights in Mar 2024

10/10 Excellent

Drew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front staff were very nice and allowed me to checkin early. The rooms was very clean and comfortable. The breakfast was very good and dining area was well kept.
Stayed 1 night in Mar 2024

10/10 Excellent

Sally

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel.
Stayed 1 night in Feb 2024

8/10 Good

Byron

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fast check-in.. Room was not far from the pool so kids were loud but its expected.. Breakfast options were good.. Id stay again
Stayed 1 night in Feb 2024

10/10 Excellent

Sherry

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The breakfast was good.
Stayed 1 night in Feb 2024

10/10 Excellent

Ian

Stayed 1 night in Feb 2024

10/10 Excellent

roy

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Nothing unique. Just proficient and good staff. As well as the surrounding areas
Stayed 1 night in Feb 2024

8/10 Good

Kyle

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel has been newly remodeled and looks good.
Stayed 1 night in Feb 2024

10/10 Excellent

Jack

Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed here for four nights with my dog the beginning of February 2024 and the facilities are in great shape, friendly staff and parking was available by my room. I would definitely stay here again. I didn't take advantage of the pool nor gym. The gym was being used by Silver Gloves boxers and I was there to support a family member so I let them workout and I took my dog to Blue Springs Dog Park.
Stayed 4 nights in Jan 2024

10/10 Excellent

Chris

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were amazing Would stay again, for sure
Stayed 7 nights in Feb 2024

10/10 Excellent

Justin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Richard G.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everyone was very friendly m!
Stayed 3 nights in Jan 2024

10/10 Excellent

Elizabeth

Stayed 2 nights in Jan 2024

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Our hotel of choice for the area.
We have stayed at the hotel a number of times while visiting our daughter and family. It's our hotel of choice now. always good service, always helpful. We have no complaints. Great value for the price.
Stayed 1 night in Dec 2023

6/10 Okay

Russell

Traveled with partner
Stayed 4 nights in Dec 2023

8/10 Good

Janet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay - all very good
Stayed 1 night in Dec 2023
Response from Bishal on Jan 2, 2024
Thank you

8/10 Good

Lewis

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Bishal on Jan 2, 2024
Thank You

10/10 Excellent

Kate

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice room, good breakfast, friendly staff and easy parking.
Stayed 1 night in Dec 2023
Response from Bishal on Jan 2, 2024
Thank You

10/10 Excellent

Sherri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in convenient location.
Stayed 4 nights in Dec 2023
Response from Bishal on Jan 2, 2024
Thank You

8/10 Good

Shuiquan

Liked: Cleanliness
Stayed 2 nights in Dec 2023
Response from Bishal on Jan 2, 2024
Thank You

10/10 Excellent

Cristina

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Close to KC but far enough from the city traffic.
Stayed 2 nights in Dec 2023
Response from Bishal on Jan 2, 2024
Thank You

10/10 Excellent

marlene

Traveled with family
Liked: Cleanliness, amenities
Stayed 1 night in Dec 2023
Response from Bishal on Jan 2, 2024
Thank You.

10/10 Excellent

Joseph

Stayed 1 night in Dec 2023
Response from Bishal on Jan 2, 2024
Thank You.

2/10 Terrible

Jim

Traveled with family
One of the filthiest hotels in my 50 years of using them. The bathroom smelled of human feces and the room had an unpleasant odor. The hallways and carpets were extremely dirty and well worn. The only clean area was the reception area and check-in. The check-in individual could barely speak English and was extremely defensive and unhelpful when I requested to cancel my room due to the condition of it.
Stayed 1 night in Nov 2023
Response from Vision on Nov 30, 2023
We sincerely apologize for the unacceptable conditions you encountered during your stay. Your feedback is crucial, and we're addressing these issues urgently with our teams to ensure immediate improvements in cleanliness throughout the hotel. We deeply regret any inconvenience caused and assure you that corrective measures are being taken.We also apologize for any unsatisfactory interaction with our staff. Your experience does not reflect our standards of service, and we will address this internally to ensure better guest assistance in the future.We understand your disappointment, and we would appreciate the opportunity to make things right. If your travels bring you back, we'd love the chance to provide you with a much-improved experience.

10/10 Excellent

Kelsey

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second time staying here and was nice that the pool was warm and hardly anyone in it! Kings size beds are amazing
Stayed 5 nights in Nov 2023
Response from Vision on Nov 30, 2023
Thank you for choosing to stay with us again and for taking the time to share your positive feedback. We're thrilled to hear that you enjoyed your second visit and that you found the pool warm and enjoyable. It's always wonderful to know our guests appreciate our amenities, especially when it comes to the comfort of our king-size beds.We're glad you had a relaxing and enjoyable stay. Your kind words encourage us to continue providing exceptional experiences for our valued guests like you.We look forward to welcoming you back for another pleasant stay whenever you return to the area.

10/10 Excellent

Marsha

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Bishal on Jan 2, 2024
Thank You

10/10 Excellent

James

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice rooms. Very clean. Friendly staff.
Stayed 3 nights in Nov 2023
Response from Vision on Nov 30, 2023
Thank you for your kind words regarding your recent stay with us. We're delighted to hear that you found our rooms nice and clean. Providing a comfortable and welcoming environment is our priority, and we're thrilled that our efforts met your expectations.Our team takes pride in delivering exceptional service, and we're pleased to hear that our staff's friendliness contributed to your positive experience.We appreciate your feedback and hope to have the pleasure of welcoming you back for another enjoyable stay whenever your travels bring you our way.

6/10 Okay

Sheryl

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
Trip to Chiefs Game
The bedroom and sofa area were clean and nice. It was the dirty bathtub that needed cleaner or scrubbed and the towels and washcloths were stained and really gray. They needed bleached or just replaced. It was close to a lot of shopping and easy, fast access to GEHA Stadium. We found a great restaurant in Independence. The Corner Cafe!!
Stayed 1 night in Nov 2023
Response from Vision on Nov 30, 2023
Thank you for choosing to stay with us and for taking the time to provide your feedback. We're pleased to hear that you found the bedroom and sofa area clean and comfortable during your visit.However, we apologize for the condition of the bathtub and the quality of the towels and washcloths in your room. Your comments are invaluable, and we assure you that we are addressing these issues with our housekeeping team to ensure our cleanliness standards are consistently met.We're glad to know that our hotel's location provided convenient access to shopping areas and GEHA Stadium for you. Additionally, we're thrilled that you discovered the Corner Cafe in Independence – it's always wonderful to hear about great local finds.Your feedback helps us improve, and we hope to have the opportunity to provide you with a more satisfying experience during any future visits to the area.Thank you for your understanding, and we look forward to welcoming you back for a more enjoyable stay.

10/10 Excellent

Constance

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel! Was very pleased with the service
Stayed 1 night in Nov 2023
Response from Bishal on Nov 21, 2023
Thank you for your feedback. We hope to see you again in future.

10/10 Excellent

William

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean,comfortable and restful
Stayed 1 night in Nov 2023
Response from Bishal on Nov 21, 2023
Thank you for the feedback. We hope to see you in future.