“Outstanding hotel! Would recommend to everyone.”

The staff made the entire hotel experience pleasant

“Great place to stay”

Very nice place to stay. Friendly people, clean, comfortable,affortable. Would have liked the spa to be open later only downfall I found.

“satified but...”

Hotel Review: I was extremely satisfied with my experience except for 1 big thing...I reserved and paid for the room online through expedia and when I arrived at the hotel the front desk clerk asked for my credit card which I assumed she asked for it for a deposit because I know a lot of hotels like that ask for a depsit just in case. I was charged an additional $118. Well when i checked out of the hotel the next day the receipt I was given said I was charged again whcih totally confused me and the next day was returned to my card so the following Monday I checked my account again and no additional money was returned so I was charged twice for the room. So I called the hotel and left a message with the manager and then called expedia to see what was up and they called the hotel and come to find out they had mistakenly charged me for the hotel which is what I thought. The issue was taken care of promptly and they were extremely apologetic which was appreciated. Aside from that my experience was wonderful and even though there was the billing issue I would stay there again.

“ally”

I would stay there again in a heartbeat. Was nice location, great shopping and coffee shops in that area. The adjustable comfort bed was a bonus, slept real well. That the Hereford House is connected to this Hotel was really nice, the food was excellent. Overall very good experience.

“Nice family location.”

The hotel is clean and beautifully decorated. The bedding and towels are nice. The room is spacious and clean with plenty of outlets, amenities, and seating. The tv was small but adequate. The hotel was quiet even though it was full. The breakfast has many options but too expensive $8.95 for buffet. Nice exercise area Small pool and hot tub but lounge chairs outside. We have stayed here twice.

“Not as comfy as Holiday Inn Express.”

This hotel was nice, but breakfast was not included in our package. I wish that had been made clear. Also, our beds were full-sized, rather than queens, which I found strange. In addition, the mattresses were overly firm.

“Not Bad”

I wasn't the hugest fan of the beds (they are the memory foam with different settings, similar in style to a sleep number). Not the largest selection of on-demand movies either. Not bad overall though, our room was nice enough.

“Review.”

Checked in late but room requested was avialable. Staff very friendly and courteous. Hereford House adjacent to hotel very good.

“Horrible customer service!!!”

This was nightmare. We reserved a NON SMOKING room. When we checked in they did not tell us that it was a SMOKING room. Went to our room. It smelled HORRIBLE. Went back to front desk, lady at front desk laughed at us and said well to bad that is the only room left. Will never go back there again!!!

“Horrible room location”

We were stuck in a room on ground floor right next to a side exit. The hotel was having a convention with an open bar in the ball room. Naturally, the smokers had to exit the building to smoke. Every time the door would open, it would slam shut waking me. It was after 2:30am before i could fall asleep and other guests started moving about around 5am waking me all over again. I will not be returning to this hotel as I've slept better in rooms that cost half the price. On the plus side, the beds were extremely comfortable.