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Reviews of Holiday Inn Express and Suites Kansas City Airport, an IHG Hotel

2.5 out of 5
Holiday Inn Express and Suites Kansas City Airport, an IHG Hotel
9550 NW Polo Dr, And Cookingham Road, Kansas City, MO

Reviews

8.6

Excellent

Rating 10 - Excellent. 546 out of 974 reviews" "
Rating 8 - Good. 271 out of 974 reviews" "
Rating 6 - Okay. 74 out of 974 reviews" "
Rating 4 - Poor. 27 out of 974 reviews" "
Rating 2 - Terrible. 56 out of 974 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Bryant

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Overall decent stay. Bath tub does not drain properly.
Stayed 1 night in Apr 2024

10/10 Excellent

Diane

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was great. Rooms clean and modern. Staff nice and helpful. Disappointed airport shuttle didn't run all hours. Missed the shuttle service by 15 min. due to needing to be at the airport at 3:45a.m. The drive to the airport was easy and took just 5 min. Parking lot is well lit and plenty of parking.
Stayed 1 night in Mar 2024

10/10 Excellent

Nykole

Traveled with family
Liked: Cleanliness, staff & service, amenities
I loved all of the updates to the hotel and the provided Dove products were wonderful.
Stayed 2 nights in Mar 2024

10/10 Excellent

Larry

Liked: Cleanliness, staff & service, property conditions & facilities
I don't like being asked to rate the experience before the experience is complete. Stop doing that. It's highly inappropriate to ask people how their stay was at the beginning. So far everything is good.
Stayed 1 night in Feb 2024

10/10 Excellent

Carrie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property will stay again
Stayed 1 night in Feb 2024

8/10 Good

Darla

Stayed 1 night in Jan 2024

10/10 Excellent

Jared

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No issues with the property. The lady that checked us in was a hero. Now Expedia on the other hand was a nightmare. They charged our card but didnt send the confirmation to the hotel. We had to do virtual messaging and Expedia hung up on the hotel. 45 minutes for someone to fix it. This was all Expedia fault. Telling her that we did a no show. Thankful the staff faught for us.
Stayed 2 nights in Jan 2024

10/10 Excellent

Kelly Ann

Liked: Amenities
We were able to check in early which was very accommodating
Stayed 1 night in Jan 2024

10/10 Excellent

Jaime

Liked: Cleanliness, staff & service, property conditions & facilities
The shuttle service to the airport was convenient, and the driver couldn't have been nicer or more helpful.
Stayed 1 night in Jan 2024

10/10 Excellent

Robert

Stayed 1 night in Jan 2024

10/10 Excellent

Toney

Liked: Amenities
Stayed 1 night in Jan 2024

8/10 Good

James

Traveled with family
Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

2/10 Terrible

Xavier

Liked: Amenities
Disliked: Cleanliness
Tv wasnt working properly.
Stayed 3 nights in Dec 2023

8/10 Good

Susan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Debra

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful Stay
Everything was great for this stay. Every person we encountered was very friendly and professional, the room was clean and comfortable, the breakfast was delicious, even the shuttle to and from the airport was good. I definitely recommend this property!
Stayed 1 night in Dec 2023

10/10 Excellent

Jennifer

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Shawn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023

6/10 Okay

Chris

Traveled with family
Disliked: Amenities, property conditions & facilities
The laundry facilities and gym and pool were all out of order or under construction
Stayed 3 nights in Dec 2023

8/10 Good

Joseph

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Property was a standard hotel with friendly people
Stayed 2 nights in Sep 2023

10/10 Excellent

Austin

Traveled with family and small children
Liked: Amenities
The hotel staff was nice and it was clean. I called before booking to make sure the pool was open (inside, winter time) and was told it was operational. When we arrived it was under construction — the hotel staff was apologetic and arranged for our kids to use an adjacent hotel property to make sure the kids were happy. Much appreciated and although there was initial disappointment it was quickly rectified.
Stayed 1 night in Dec 2023
Response from JimJ on Dec 11, 2023
We are very sorry that the pool was temporarily unavailable during your stay. It was our pleasure to accommodate you with another pool just across the parking lot. Thanks for understanding and we look forward to seeing you again.

8/10 Good

Colin

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Woke up to constuction and power tool noises at 8 am. Other than that a pretty decent hotel
Stayed 1 night in Nov 2023
Response from JimJ on Dec 11, 2023
We do apologize for any noise that disturbed you early in the morning. We are in the process of making great improvements for your next visit!

6/10 Okay

Sara

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Disappointing
We used our free from Hotels.com and were given a room that had a broken dresser (we had to use a hanger to keep the drawer shut), no coffee pot (even though there were pods), and heat only in the bathroom (that sounded like a lawnmower). Don’t let them put you in room 332. Such a bummer!
Stayed 1 night in Nov 2023
Response from JimJ on Dec 11, 2023
Good afternoon Sara,We are very sorry that we failed to provide a fantastic experience. We were unaware of these issues and have addressed this with our staff so that this doesn't happen again.

6/10 Okay

Janice

Stayed 1 night in Oct 2023
Response from JimJ on Dec 11, 2023
Hi Janice,We appreciate knowing that you enjoyed your stay with us. Please let us know what we could have done to make your stay even better!

8/10 Good

Judith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Overall, we enjoyed our overnight stay. We flew out early the next morning so the location was great. The biggest complaint i had, the room was dark. Even with all the lights on, there wasnt enough light to read a paper without going into the bathroom. The bed was hard as a rock. I know some people like that, but it would be nice to have one of tge two a little softer. I would recommend it to anyone.
Stayed 1 night in Oct 2023
Response from JimJ on Dec 11, 2023
Hello Judith,It's so hard to provide a bed that suits everyone perfectly and we understand how important that is to getting a great nights sleep- especially when traveling. Thank you for understanding and we very much appreciate your recomendation!

2/10 Terrible

Schnell

Stayed 1 night in Oct 2023
Response from JimJ on Dec 11, 2023
We are quite disappointed to hear that you did not enjoy your stay. Please let us know what we could have done to make your stay better!

10/10 Excellent

Sonia

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We travel to Kc twice a year to see my wifes doctor and they always have a nice clean quite room for us even sometimes without much notice. The staff is always friendly and helps us out with whatever we need to make our stay as good as possible. Thankyou.
Stayed 1 night in Oct 2023
Response from JimJ on Dec 11, 2023
Good Afternoon Sonia,Thank you for letting us know that we consistently provide you a clean quiet room. We understand that this makes a big difference especially when coming for doctor appointments that can be stressful. We thank your for coming back again and again to stay with us. We are ready for you when you return to KC.

2/10 Terrible

LaTisha

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The bathroom had an odor in one of the rooms, smelled like dirty mop water. Too much chlorine in the pool, it was cloudy. Beds were hard and uncomfortable. Teenage boys from a baseball team from down the hall kept banging on the doors, had to report them to the front desk. Refrigerator did not get cold. No tissue in one room and a little bit in the other. Old out of date furniture.
Stayed 1 night in Oct 2023

10/10 Excellent

BONITA

Stayed 1 night in Oct 2023
Response from JimJ on Dec 11, 2023
Thanks for the great rating! It is very satisfying to hear that our guests have LOVED their stay with us!

8/10 Good

Shane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice property I would recommend this place to stay. The breakfast however is hit or miss. Tuesday morning was hot and really nice this mornings breakfast was basically cold and they even ran out of hot coffee. They can and should do breakfast better.
Stayed 2 nights in Oct 2023

2/10 Terrible

Heather, Billings

Disliked: Cleanliness, staff & service, property conditions & facilities
Arrived to check in at 945 pm. There were about 2 people in the lobby and no one working. Someone had already called the manager of the property and that customer had been waiting 30 minutes. It was another hour before we were finally in our rooms
Stayed 1 night in Oct 2023

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and a nice hotel.
Stayed 1 night in Oct 2023

10/10 Excellent

Juan

Business traveler, Traveled with family
Liked: Amenities
Everything is so clean. Modern furniture, nice decor. Excellent choices for breakfast. Overall it was a very pleasant stay. I’d go back again.
Stayed 1 night in Oct 2023

10/10 Excellent

Ronald

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very friendly.
Stayed 2 nights in Sep 2023

4/10 Poor

kimberly

Disliked: Property conditions & facilities
We don’t often stay anywhere other than Holiday Inns and find that they’re clean, have comfortable beds and the air conditioner works well. But this one had hard beds, unwashed bathroom floors (sticky, spilled things, bathroom dirt in corners) but the worst thing was the air circulation… it was so loud and felt like cool, muggy recycled air and not fresh air from outside. Same as down in the lobby, poor air quality, muggy and stale.
Stayed 1 night in Sep 2023

10/10 Excellent

Doug

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay here
Nice
Stayed 1 night in Sep 2023

6/10 Okay

Mark

Traveled with partner
Liked: Cleanliness, staff & service
My wife and I experienced problems with AC noise in our 1st room. The staff moved us to a new room and it was just as bad. The staff acknowledged the high noise level but said they had no other rooms. I ask for an rate adjustment and they agreed. We turned the AC unit off so we could sleep. But at check out, they said it could not be done since the room was prepaid.
Stayed 1 night in Aug 2023

2/10 Terrible

David

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 2 nights in Sep 2023

10/10 Excellent

Cassandra

Liked: Cleanliness, staff & service, property conditions & facilities
My son forgot his Nintendo Switch in our hotel room, the world was ending and he was tore up about it. Thank you to housekeeping for finding it, to the gentleman at the front desk for keeping it safe and to the WONDERFUL manager Lavetta for getting it shipped back to us! Awesome staff and nice hotel. Highly recommend!!
Stayed 1 night in Sep 2023

2/10 Terrible

John

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort
Stunk
Bathroom smell was terrible. It was like something died in the room.
Stayed 1 night in Sep 2023

10/10 Excellent

Paul

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Second choice that was the best choice.
Moved to this hotel after staying at another one the night before that I did not like. Found the staff to be very friendly and helpful and the room was clean. The breakfast was good and definitely provided a base to start the day with and I would absolutely stay there again on my next trip to Kansas City.
Stayed 2 nights in Sep 2023

10/10 Excellent

Paul

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and cool. Nice people.
Stayed 1 night in Sep 2023

8/10 Good

Jean

Traveled with group
Liked: Amenities
The staff was exceptionally helpful and welcoming. Young lady at desk served you with a smile and went far and beyond to make sure we had everything we needed. Check out gentlemen men was very accommodating as well. Room was good and clean. They need to replace the chairs in the conference room we were in to the right as you come in the door, they are horrible. Other than that it’s very nice, close to airport and eating places.
Stayed 1 night in Aug 2023

10/10 Excellent

Debra

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I earn free nights and a great free breakfast!!
Stayed 1 night in Sep 2023

10/10 Excellent

Martin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good breakfast and clean hotel
Stayed 1 night in Aug 2023

10/10 Excellent

jamariell

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

10/10 Excellent

Pauletta

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Prasuna, Chillicothe

Stayed 1 night in Jul 2023

10/10 Excellent

Pauletta

Stayed 1 night in Jul 2023

4/10 Poor

Anne

Disliked: Property conditions & facilities
Stayed 1 night in Jul 2023