Exterior

Reviews of Wingate by Wyndham Kansas City

2.5 out of 5
Wingate by Wyndham Kansas City
7333 Parvin Road, Kansas City, MO

Reviews

5.6
Rating 10 - Excellent. 173 out of 1000 reviews" "
Rating 8 - Good. 185 out of 1000 reviews" "
Rating 6 - Okay. 172 out of 1000 reviews" "
Rating 4 - Poor. 192 out of 1000 reviews" "
Rating 2 - Terrible. 278 out of 1000 reviews" "

5.4/10

Cleanliness

6.6/10

Staff & service

5.8/10

Amenities

5.4/10

Property conditions & facilities

5.6/10

Eco-friendliness

Reviews

2/10 Terrible

Francisco J

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The staff was okay but the room was so dirty and the property it's old and the furniture is very demage, hand prints everywhere, dusty, overall for the price I paid $ 191 I'm very sure Ican fine something else way better than that
Stayed 1 night in Apr 2024
Response from GM on Apr 15, 2024
Thank you for taking a moment to share your experience at Wingate by Wyndham Kansas City. We're deeply sorry to hear about the cleanliness issues you encountered during your stay. This is certainly not the experience we want our guests to have, and we apologize for falling short of your expectations.Please rest assured that we take your feedback seriously, and we will address the cleanliness and maintenance issues you mentioned with our housekeeping and maintenance teams to ensure they are properly resolved.We understand your disappointment, and we sincerely apologize for any inconvenience this may have caused. Your satisfaction is important to us, and we hope you'll consider giving us another chance to provide you with the exceptional experience you deserve.If you have any further concerns or if there's anything else we can assist you with, please don't hesitate to contact us directly.

10/10 Excellent

Elise

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean
Stayed 1 night in Apr 2024
Response from GM on Apr 7, 2024
Thank you for taking a moment to share your experience at Wingate by Wyndham Kansas City. We're delighted to hear that you found our hotel clean during your stay. Maintaining a clean and comfortable environment for our guests is a top priority for us, and we're glad that our efforts were noticed.If you have any further comments or suggestions on how we can continue to improve our services, please feel free to let us know. We're always looking for ways to enhance the guest experience.We appreciate your support and hope to welcome you back again soon for another pleasant stay.

10/10 Excellent

Elise

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ve modern inside and clean room
Stayed 1 night in Mar 2024
Response from GM on Mar 31, 2024
Thank you for taking a moment to share your experience at Wingate by Wyndham Kansas City. We're thrilled to hear that you enjoyed our modern and clean accommodations during your stay with us. Providing a comfortable and welcoming environment for our guests is always our top priority, and we're delighted that we were able to meet your expectations.If you have any further comments or suggestions on how we can continue to improve our services, please don't hesitate to let us know. We truly appreciate your support and hope to have the pleasure of welcoming you back again soon!

6/10 Okay

paula

Traveled with family
Dated property
Stayed 3 nights in Mar 2024
Response from GM on Mar 30, 2024
Thank you for taking a moment to share your experience at Wingate by Wyndham Kansas City. We appreciate your honest assessment of our property.We understand that our hotel may have some areas that need updating, and we apologize if this impacted your experience. Please know that we are continually working to improve our facilities and guest experience.Your comments are important to us as they help us identify areas where we can make enhancements. We will take your feedback into consideration as we strive to provide the best possible accommodations for our guests.If you have any further suggestions or concerns, please feel free to reach out to us directly. We value your input and hope to have the opportunity to welcome you back in the future, with improvements that exceed your expectations.

10/10 Excellent

Sophia

Liked: Cleanliness, staff & service, property conditions & facilities
Great service and clean rooms. Nice pool too.
Stayed 1 night in Mar 2024
Response from GM on Mar 23, 2024
Thank you for taking a moment to share your experience at Wingate by Wyndham Kansas City. We're delighted to hear that you enjoyed our great service, clean rooms, and the amenities, including our pool. Providing a comfortable and pleasant experience for our guests is our top priority, and we're thrilled that we could meet your expectations.We hope to have the pleasure of welcoming you back for another enjoyable stay in the future.

10/10 Excellent

Renee

Liked: Cleanliness, staff & service, property conditions & facilities
Great place nice pool
Stayed 1 night in Mar 2024
Response from GM on Mar 23, 2024
Thank you for taking a moment to share your experience at Wingate by Wyndham Kansas City. We're delighted to hear that you enjoyed your stay with us and found our pool to be to your liking.We appreciate your support and hope to have the pleasure of welcoming you back.

6/10 Okay

Gina

Disliked: Property conditions & facilities
Stayed 2 nights in Mar 2024
Response from GM on Mar 18, 2024
Thank you for taking a moment to share your experience at Wingate by Wyndham Kansas City. We appreciate your honest assessment of your stay.We're glad to hear that you found our hotel satisfactory overall. However, we also understand that there may have been aspects of your experience that fell short of your expectations. We hope to have the opportunity to welcome you back in the future and provide you with an even better experience.

8/10 Good

Robert

Stayed 2 nights in Mar 2024
Response from GM on Apr 6, 2024
Thank you for taking a moment to share your experience at Wingate by Wyndham Kansas City. We're pleased to hear that you had a decent experience during your stay at our hotel.Your satisfaction is important to us, and we strive to provide a comfortable and enjoyable stay for all our guests. If there are any areas where you believe we can further improve, please feel free to let us know. Your feedback helps us enhance our services and amenities for future guests.We hope to have the opportunity to welcome you back again in the future and provide you with an even better experience.

2/10 Terrible

Alfred

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Suffered severe bed bug bites in room. Customer service was horrible, showed negligence.
Stayed 1 night in Oct 2023
Response from GM on Mar 13, 2024
Thank you for taking a moment to share your experience at Wingate by Wyndham Kansas City. We are truly sorry to hear about your experience during your recent stay with us. Please accept our sincerest apologies for any inconvenience or discomfort you encountered due to bed bugs in your room.The comfort and well-being of our guests are of utmost importance to us, and we take reports of pests very seriously. Rest assured that we have immediately addressed this issue with our housekeeping and maintenance teams to ensure that proper measures are taken to eradicate any pests and prevent future occurrences.Regarding the customer service you received, we apologize if our response did not meet your expectations. We strive to provide exemplary service to all our guests, and it is disappointing to hear that we fell short in this regard. Your feedback is valuable to us, and we will use it to improve our service standards and procedures.Once again, we apologize for the negative experience you had and thank you for bringing it to our attention.

2/10 Terrible

Alfred

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bed bug infestation in our room. Horrible customer service, showed negligence!
Stayed 2 nights in Oct 2023
Response from GM on Mar 13, 2024
Thank you for taking a moment to share your experience at Wingate by Wyndham Kansas City. We are deeply troubled to learn about your experience during your recent stay at our hotel. Please accept our sincere apologies for the distress caused by the presence of bed bugs in your room and the unsatisfactory level of customer service you received.Ensuring the comfort and well-being of our guests is our top priority, and we take reports of pests very seriously. Immediate action has been taken to address the bed bug infestation, and our dedicated team is conducting a thorough inspection and treatment of the affected area to prevent any recurrence.We also understand your disappointment with the customer service provided, and we apologize for any inconvenience or frustration it may have caused. Our team is trained to respond promptly and professionally to all guest concerns, and it is clear that we did not meet this standard during your stay. Rest assured, we will use your feedback to reinforce our training efforts and improve our service delivery.Once again, we apologize for falling short of your expectations and thank you for bringing these issues to our attention. We are committed to regaining your trust and hope to have the opportunity to welcome you back for a much-improved experience in the future.

2/10 Terrible

Faisal

Disliked: Staff & service, amenities, property conditions & facilities
I wouldn’t recommend this property to my worst enemy. This is the worst hotel I ever life been to.. she’s had blood told the front lady she told me if you don’t like it go find somewhere else very unprofessional the AC didn’t work no hot water very dirty environment very upset
Stayed 1 night in Mar 2024
Response from GM on Mar 6, 2024
Thank you for taking a moment to share your experience at Wingate by Wyndham Kansas City. I am deeply sorry to learn about the unpleasant experience you had during your recent stay at our hotel. Please accept my sincere apologies for the discomfort and inconvenience you endured. Your feedback is valuable to us, and we take it seriously as we strive to provide a comfortable and enjoyable stay for all our guests.It is distressing to hear about the issues you encountered with the AC, hot water, and cleanliness of your room. Rest assured, I have personally brought these concerns to the attention of our maintenance and housekeeping teams to ensure immediate action is taken to address and rectify these issues.Additionally, I want to extend my apologies for the unprofessional response you received from our front desk staff. This behavior is not reflective of the high standards of customer service we aim to uphold, and I assure you that appropriate measures will be taken to address this matter with our team.Once again, I apologize for the negative experience you had, and I thank you for bringing these issues to our attention.

4/10 Poor

Amanda

Traveled with pets, Traveled with family
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
Absolutely filthy and disgusting. We changed rooms due to the first one smelling of cat urine, and then left in the middle of the night because the people in the room next to us were yelling and fighting. We did not feel safe. Will never stay here again.
Stayed 1 night in Mar 2024
Response from GM on Mar 3, 2024
Thank you for taking a moment to share your experience at Wingate by Wyndham Kansas City. We sincerely apologize for the unacceptable experience you had during your recent stay at our hotel. It deeply troubles us to learn about the cleanliness issues and disturbances you encountered, including the unpleasant odor in your initial room and the disruptive behavior of neighboring guests.Maintaining a clean and safe environment for all our guests is of utmost importance to us, and we regret that we fell short of meeting your expectations in this regard. Please know that your feedback has been shared with our housekeeping and security teams to address these concerns promptly and prevent recurrence.Your comfort and safety are our top priorities, and we understand your decision not to return. We truly value your feedback as it helps us identify areas for improvement and ensure a better experience for our future guests.Should you reconsider staying with us in the future, we would welcome the opportunity to regain your trust and provide you with the exceptional experience you deserve.

4/10 Poor

William

Stayed 2 nights in Feb 2024
Response from GM on Mar 20, 2024
Thank you for taking a moment to share your experience at Wingate by Wyndham Kansas City. We're sorry to hear that your experience fell short of expectations during your recent stay.Your comments are important to us, and we will use them to identify areas for improvement to ensure a better experience for our guests in the future.If there are specific issues you encountered that you would like to discuss further or if there's anything we can do to address your concerns, please feel free to reach out to us.Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for a more enjoyable stay in the future.

4/10 Poor

Dawn

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The property was conveniently located but in the evening the noise was horrible and so was the smell of pot.
Stayed 2 nights in Feb 2024
Response from GM on Feb 28, 2024
Thank you for taking a moment to share your experience at Wingate by Wyndham Kansas City. We sincerely apologize for the inconvenience caused by the noise disturbance and the unpleasant odor you experienced during your visit.Ensuring a peaceful and comfortable environment for all our guests is of utmost importance to us, and we regret that we fell short in meeting your expectations in this regard. Please rest assured that we take such concerns seriously, and we will be addressing this matter with our team to prevent similar issues from occurring in the future.We strive to provide a pleasant and enjoyable stay for all our guests, and we regret that we were unable to meet your expectations during your time with us. Your feedback is valuable to us as it helps us identify areas for improvement, and we appreciate your understanding and patience in this matter.Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for a more enjoyable experience.

4/10 Poor

Amber

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
Stayed 2 nights in Feb 2024
Response from GM on Feb 28, 2024
Thank you for taking a moment to share your experience at Wingate by Wyndham Kansas City. We appreciate your review, and we regret to learn that your experience was just okay.Our goal is to provide all our guests with a memorable and exceptional stay, and we apologize if we fell short of meeting your expectations during your time with us.We value your feedback as it helps us identify areas where we can improve and enhance our services.We hope to have the opportunity to welcome you back in the future and demonstrate the high level of service and hospitality that we strive to provide to all our guests.Thank you for choosing to stay with us, and we look forward to the opportunity to exceed your expectations on your next visit.

4/10 Poor

David

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
I would not recommend
Stayed 1 night in Feb 2024
Response from GM on Feb 28, 2024
Thank you for taking a moment to share your experience at Wingate by Wyndham Kansas City. We appreciate your review, and we regret to learn that your experience was just okay.Our goal is to provide all our guests with a memorable and exceptional stay, and we apologize if we fell short of meeting your expectations during your time with us.We value your feedback as it helps us identify areas where we can improve and enhance our services. We hope to have the opportunity to welcome you back in the future and demonstrate the high level of service and hospitality that we strive to provide to all our guests.Thank you for choosing to stay with us, and we look forward to the opportunity to exceed your expectations on your next visit.

2/10 Terrible

Robert

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The heat didn't work in the room, so it was cold. The water would only get sort of warm, but not hot enough for a decent shower. The hotel room looked fairly nice and clean, but the room itself was very small. The hotel building, inside and out, looks old, dirty, outdated and like repairs were not done by a professional. I stepped over the same piece of cookie that someone dropped on central lobby staircase for over 3 days. Most things, were of the cheapest quality possible, such as the breakfast, coffee, shampoo, soap, etc. Not an enjoyable stay and moved to the hotel down the road.
Stayed 5 nights in Feb 2024
Response from GM on Feb 12, 2024
Thank you for taking a moment to share your experience at Wingate by Wyndham Kansas City. We sincerely apologize for the issues you encountered during your time at our hotel. It is disheartening to hear that we fell short of meeting your expectations, and for that, we are truly sorry.We understand the importance of a comfortable and pleasant stay, and we regret that we were unable to provide that for you. Your comments regarding the lack of heat in the room, the water temperature, and the overall condition of our facilities have been duly noted, and we will take immediate action to address these concerns.Maintaining a clean and comfortable environment is a top priority for us, and we are disappointed to hear that we did not meet this standard during your stay.Your feedback is valuable to us as it helps us identify areas for improvement, and we appreciate you bringing these matters to our attention. We sincerely apologize for any inconvenience caused and hope that you will consider giving us another opportunity to provide you with the exceptional experience you deserve.

8/10 Good

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities
Room was clean
Stayed 1 night in Jan 2024
Response from GM on Jan 29, 2024
Thank you for taking a moment to share your experience at Wingate by Wyndham Kansas City. We are glad to hear that you found your room to be clean during your recent stay at our hotel.Ensuring a clean and comfortable environment for our guests is one of our top priorities, and we are pleased to hear that we met your expectations in this regard.If there are any specific areas where we can improve to earn a higher rating from you in the future, please do not hesitate to let us know. Your feedback is valuable to us as we continually strive to enhance the experience of our guests.Thank you once again for choosing to stay with us. We look forward to welcoming you back for another enjoyable stay soon!

6/10 Okay

Mallary

The place was nice for what we needed which just was to sleep for the night
Stayed 1 night in Dec 2023
Response from GM on Jan 22, 2024
Thank you for taking a moment to share your experience at Wingate by Wyndham Kansas City. We appreciate your comments and are pleased to hear that our hotel met your needs for a comfortable night's sleep.If there are any specific areas where we can improve to enhance your overall experience in the future, please feel free to share your thoughts. Your satisfaction is important to us, and we strive to make each guest's stay as enjoyable as possible.We value your feedback and hope to have the opportunity to welcome you back on your future travels.

6/10 Okay

Lidia, Junction City

Stayed 1 night in Jan 2024
Response from GM on Feb 8, 2024
Thank you for taking a moment to share your experience at Wingate by Wyndham Kansas City. We appreciate your honesty, and we're glad to hear that your overall experience was okay during your recent stay at our hotel.Your feedback helps us understand where we can improve and where we're succeeding. If there are specific areas you feel we could enhance to make your next stay even better, please don't hesitate to let us know. We value your input and strive to provide the best possible experience for all our guests.Once again, thank you for choosing to stay with us. We hope to have the opportunity to welcome you back in the future and exceed your expectations.

6/10 Okay

Verified traveler

Traveled with group
Disliked: Staff & service
No hot water
Stayed 2 nights in Jan 2024
Response from GM on Jan 15, 2024
Thank you for taking a moment to share your experience at Wingate by Wyndham Kansas City. We sincerely apologize for the inconvenience you experienced during your stay regarding the lack of hot water.Please rest assured that we take this matter seriously, and our maintenance team is actively working to address and rectify the issue promptly. Your comfort is our top priority, and we understand the importance of a consistent and reliable hot water supply.We appreciate your understanding and bringing this to our attention. If there's anything else you would like to discuss or if there's a way we can make amends, please feel free to reach out directly to us.

2/10 Terrible

Brianna

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
A negative don’t ever stay
It had bugs in the bathroom, my bed had hair in it whe I pulled the blanket back , there was rust all over the ceiling and anything metal . The walls are so thin I was kept up all night .
Stayed 1 night in Jan 2024
Response from GM on Jan 11, 2024
Thank you for taking a moment to share your experience at Wingate by Wyndham Kansas City. I sincerely apologize for the disappointing experience you had during your recent stay with us. Your feedback is extremely concerning, and I want to assure you that we take these matters very seriously.I am deeply sorry for the issues you encountered, including bugs in the bathroom, hair in the bed, rust, and noise disturbances. This is not the standard of service we strive to provide, and we understand the impact it had on your overall experience.Please be assured that we are conducting a thorough investigation to address and rectify these issues immediately. Your comfort and satisfaction are our top priorities, and we are committed to making the necessary improvements.Thank you for bringing this matter to our attention, and we hope you might consider giving us another chance in the future to provide you with a significantly improved experience.

6/10 Okay

Brett

Stayed 1 night in Jan 2024
Response from GM on Jan 11, 2024
Thank you for taking a moment to share your experience at Wingate by Wyndham Kansas City. Your input is valuable as we continuously strive to enhance our services.We're pleased to hear that there were positive aspects of your stay, and we would love to learn more about how we can improve and make your experience even better. If you have any specific feedback or suggestions, please feel free to share them with us. Your insights are crucial in our ongoing efforts to provide a superior guest experience.We hope to have the opportunity to welcome you back in the future and to exceed your expectations. If there's anything else you would like to discuss or if you have additional comments, please don't hesitate to reach out.Thank you for choosing us, and we look forward to serving you better on your next visit.

10/10 Excellent

Kimberly

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a nice place to stay, and the pool was great.
Stayed 1 night in Jan 2024
Response from GM on Jan 8, 2024
Thank you for taking a moment to share your experience at Wingate by Wyndham Kansas City. We're thrilled to hear that you had a nice stay with us, particularly enjoying our great pool.Your comments mean a lot to us, and we're delighted that we could contribute to making your stay enjoyable. If there's anything specific you enjoyed or if there are ways we can make your future stays even better, please let us know.We look forward to the pleasure of welcoming you back for another fantastic stay in the future.

2/10 Terrible

Tashawna

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
There was a roach in my bathroom i want a full refund asap i have pictures
Stayed 1 night in Dec 2023
Response from GM on Jan 8, 2024
Thank you for taking a moment to share your experience at Wingate by Wyndham Kansas City. Your feedback about encountering a roach in your bathroom is deeply concerning, and we share your disappointment.I assure you that we take this matter seriously, and our team is thoroughly investigating and addressing the issue to prevent any recurrence. Your comfort and well-being are our top priorities, and we are committed to resolving this matter promptly.Once again, I apologize for the inconvenience and disappointment you experienced. If there's anything more you would like to discuss or if there are additional details you'd like to share, please feel free to reach out directly.Thank you for bringing this matter to our attention, and we appreciate your understanding.

10/10 Excellent

Dana

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly. Nice pool area, gym and lounge area! Also pet friendly.
Stayed 1 night in Dec 2023
Response from GM on Jan 8, 2024
Thank you for taking a moment to share your experience at Wingate by Wyndham Kansas City. We are thrilled to hear that you had an excellent experience during your stay with us.It's great to know that you found our staff friendly and enjoyed our pool area, gym, and lounge. We are delighted to be able to offer a pet-friendly environment to accommodate all our guests' needs.If there's anything specific you enjoyed or if there are ways we can make your future stays even better, please let us know. We look forward to the pleasure of welcoming you back for another fantastic stay in the future.

4/10 Poor

Chad

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
the staff was very friendly and helpful however there was not a single mention that it was a Wyndham in progress and still under construction from a sure stay inn. my bathroom had a tub faucet that was coming out of the wall. it wasn't the worst hotel just having some heads up would've been nice.
Stayed 2 nights in Oct 2023
Response from GM on Jan 8, 2024
Thank you for taking a moment to share your experience at Wingate by Wyndham Kansas City. We're glad to hear that you found our staff to be friendly and helpful; however, we sincerely apologize for any inconvenience caused by the ongoing construction and the condition of your bathroom.Your insights are important to us, and we're committed to improving our communication to ensure that guests are informed about any ongoing renovations. We apologize for any oversight in this regard and for the inconvenience you experienced with the tub faucet.We appreciate your understanding and hope that, despite these issues, you might consider giving us another opportunity in the future. If there's anything more you'd like to share or if there are specific areas we can address, please feel free to reach out directly.Thank you for choosing to stay with us, and we look forward to the possibility of providing you with a much-improved experience on your next visit.

6/10 Okay

Shawn

Traveled with group
Disliked: Amenities, property conditions & facilities
It's not like in the picture. If u want a good low priced hotel it's fine. It's not for special occasions
Stayed 3 nights in Dec 2023
Response from GM on Jan 3, 2024
Thank you for taking a moment to share your experience at Wingate by Wyndham Kansas City. We appreciate your honesty, and we apologize if our hotel did not meet your expectations based on the images.We understand that the experience you had may not have aligned with what you were hoping for, especially for special occasions. We regret any disappointment you may have felt and appreciate your insights.If there are specific aspects that you believe need improvement or if there's anything we can do to enhance our guests' experience, please feel free to share more details. Your feedback is valuable, and we are committed to continuous improvement.We appreciate your understanding and thank you for choosing to stay with us. If your travels bring you back to the area, we would welcome the opportunity to provide you with a better experience.

10/10 Excellent

Rachel

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from GM on Jan 8, 2024
Thank you for taking a moment to share your experience at Wingate by Wyndham Kansas City.We are thrilled to hear that you had a perfect 10 out of 10 experience during your stay at our hotel. Your satisfaction is our top priority, and we are delighted that we were able to meet and exceed your expectations.Our team works hard to provide exceptional service and create a comfortable and enjoyable environment for our guests, and it's incredibly rewarding to know that we succeeded in making your stay memorable.We truly appreciate your kind words and the perfect rating. It serves as motivation for us to continue delivering outstanding service to all our guests. If your travels bring you back to our location, we would be honored to welcome you again.

6/10 Okay

James

Liked: Staff & service
Stayed 2 nights in Dec 2023
Response from GM on Jan 3, 2024
Thank you for taking a moment to share your experience at Wingate by Wyndham Kansas City. We appreciate your honesty and value your input.We noticed your rating of 6 out of 10 and would like to understand more about your experience. If there are specific areas where we fell short or if there's anything we can do to enhance your experience in the future, please feel free to share more details.Your satisfaction is important to us, and we're committed to continuous improvement. If there's anything specific you'd like to discuss or if there are ways we can make your next stay more enjoyable, please let us know.Thank you for choosing to stay with us, and we hope to have the opportunity to exceed your expectations on your next visit.

4/10 Poor

charles

Liked: Staff & service
Stayed 1 night in Dec 2023
Response from GM on Dec 30, 2023
Thank you for taking a moment to share your experience at Wingate by Wyndham Kansas City. We appreciate your honest assessment of your recent stay, and we apologize that we did not meet your expectations.We regret any inconvenience you may have experienced during your time with us. Your comments are valuable, and we take them seriously as we continuously strive to improve our services.If there are specific aspects of your stay that you would like to discuss further or if there's anything we can do to address your concerns, please don't hesitate to reach out to us directly. Your satisfaction is important to us, and we would welcome the opportunity to better understand and rectify the issues you encountered.We genuinely hope that you will consider giving us another chance in the future to provide you with the positive experience that you deserve. Thank you for bringing your concerns to our attention, and we wish you safe and enjoyable travels ahead.

8/10 Good

Ashley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from GM on Dec 29, 2023
Thank you for taking a moment to share your experience at Wingate by Wyndham Kansas City. We appreciate your positive comments and are pleased to hear that your overall experience at our hotel was satisfactory.Your feedback is valuable to us, and we take note of your rating and comments. We aim to continually improve our services and facilities, and your insights help us in that process.If there are specific areas where you believe we can enhance our offerings or if you have any additional comments, we would love to hear more from you. Our goal is to ensure that all our guests have a comfortable and enjoyable stay, and your input is instrumental in achieving that.We hope to have the pleasure of welcoming you back in the future.

2/10 Terrible

Lindsey

Traveled with family and small children
Disliked: Amenities
Guest in room close to us we’re fighting all night, (threatening to kill each other, knock each other out, running down halls, screaming, etc). Sheets were also dirty, when we told management the first thing next morning he ridiculed us for not speaking up sooner and offered no resolution. Will not be staying here again.
Stayed 1 night in Dec 2023
Response from GM on Dec 29, 2023
Thank you for taking a moment to share your experience at Wingate by Wyndham Kansas City. We are sincerely sorry to learn about the challenges you faced during your stay, and we deeply regret that we were unable to provide you with the level of service and comfort that you deserve.Your description of the disturbances caused by other guests is unacceptable, and we apologize for the impact it had on your stay. We take such matters seriously and will be addressing this with our team to ensure prompt and appropriate action is taken to prevent such incidents in the future.Additionally, we are disappointed to hear that our management's response did not meet your expectations. This falls short of the level of service we aim to provide, and we will be reviewing this incident to improve our communication and resolution processes.We understand your decision not to stay with us again, but we hope you might reconsider in the future. If there's anything more you would like to share or discuss, please feel free to contact us directly. We genuinely appreciate your feedback as it allows us to address shortcomings and make necessary improvements.Thank you for bringing this to our attention, and we apologize for the inconvenience you experienced.

10/10 Excellent

Vilyam

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from GM on Dec 27, 2023
Thank you for taking a moment to share your experience at Wingate by Wyndham Kansas City. We appreciate your input.If there are specific aspects of your stay that you feel could be improved or if there's anything you'd like to discuss further, please don't hesitate to let us know. Your satisfaction is important to us, and we're dedicated to making our guests' experiences better.

10/10 Excellent

Shelley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from GM on Dec 25, 2023
Thank you for taking a moment to share your experience at Wingate by Wyndham Kansas City. Thank you so much for your excellent review and perfect score! We're thrilled to hear that you had a fantastic experience during your stay.If there's anything specific that stood out to you or any suggestions you have for improvement, we'd love to hear them. Your feedback is important to us, and we appreciate your positive review.We look forward to welcoming you back on your next visit. Safe travels!

10/10 Excellent

Vilyam

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from GM on Dec 23, 2023
Thank you for taking a moment to share your experience at Wingate by Wyndham Kansas City. We're thrilled to hear that you had a wonderful experience during your stay.If there's anything specific that stood out to you or any suggestions you have for improvement, we would love to hear them. Your feedback is important to us, and we appreciate your positive review.We look forward to welcoming you back on your next visit. Safe travels!

4/10 Poor

Bridgette

Stayed 2 nights in Nov 2023
Response from GM on Dec 17, 2023
Thank you for taking a moment to share your experience at Wingate by Wyndham Kansas City. We appreciate your honesty, and I apologize for any shortcomings you experienced during your visit.If there are specific areas where you believe we can improve, we would love to hear more details. Your input is valuable, and we are committed to making necessary adjustments to enhance the guest experience.We hope to have the opportunity to welcome you back and provide you with an improved stay in the future.

10/10 Excellent

Giovanni

Business traveler
Liked: Amenities
Stayed 1 night in Dec 2023
Response from GM on Dec 16, 2023
Thank you for taking a moment to share your experience at Wingate by Wyndham Kansas City. We're thrilled to hear that you had a great experience during your stay. If there's anything specific that stood out to you or any suggestions you have for improvement, we'd love to hear them.We appreciate your support and hope to have the pleasure of welcoming you back on your next visit.

10/10 Excellent

rosalee, Independence

Liked: Cleanliness, staff & service, property conditions & facilities
It was a nice day for a last-minute need
Stayed 5 nights in Dec 2023
Response from GM on Dec 14, 2023
Thank you for taking a moment to share your experience at La Quinta Inn & Suites by Wyndham Kansas City Airport. We're delighted to hear that we could meet your last-minute needs and that you enjoyed your stay with us.If there's anything specific that contributed to making your stay enjoyable or if there's anything you'd like to share for future improvements, please feel free to let us know.We appreciate your feedback and look forward to welcoming you back in the future.

4/10 Poor

Claire

Disliked: Cleanliness, staff & service, property conditions & facilities
This place is not recommended by me and never will be. My husband and I stayed one night. Check in was quick and easy, the pics online are out dated. There is no hot tub, it was filled in. The room was very very very cold. We could not adjust the thermostat. Our room was 58° when we woke up the next morning. Kansas City in mid December is COLD, having a freezing room does not provide comfort or warm whatsoever. It got so cold in the middle of the night that we were layering clothes and using toe/hand warmers that we luckily brought to use at the Chiefs game the following day. We had to go to our vehicle to get warmth in the middle of the night. It was very loud. Our room overlooked the pool area. This hotel is ran by Arabs and they seemed to use this hotel as a hot spot for parties. They kept us up all night due to loudness by hotel staff and being drunk in the pool area after “pool hours” . The elevator was very stretchy so we chose to lug out. Baggage up and down the stairs. Don’t stay here, pay the extra $ to stay at the comfort inn up the street.
Stayed 1 night in Dec 2023
Response from GM on Dec 13, 2023
Thank you for taking a moment to share your experience at Wingate by Wyndham Kansas City. I'm truly sorry to hear about the challenges you faced during your stay. Your feedback is important, and I want to assure you that we take it seriously.I apologize for the inconvenience with the room temperature and the noise disturbances. This is not the standard of comfort we strive to provide our guests. I will address these issues with our team to ensure they are promptly resolved.I'm sorry to hear that your experience fell short of expectations, and we appreciate your honesty. We value your feedback if you would like to share any other details please feel free to contact us. Thank you for bringing these matters to our attention, and we hope to have the opportunity to regain your trust in the future.

4/10 Poor

Terri

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from GM on Dec 9, 2023
Thank you for taking a moment to share your experience at Wingate by Wyndham Kansas City. We value your input and apologize for any shortcomings you experienced during your stay. Your satisfaction is our top priority, and we are sorry to hear that we did not meet your expectations.Your insights will help us identify areas for improvement and take corrective actions.We appreciate your honest feedback and hope to have the opportunity to make it right during your future visits. If there's anything we can do to enhance your experience, please don't hesitate to let us know.

10/10 Excellent

Rashanai

Stayed 5 nights in Dec 2023
Response from GM on Dec 9, 2023
Thank you for taking a moment to share your experience at Wingate by Wyndham Kansas City. It's wonderful to know that you had a flawless stay.If there's anything specific that stood out to you or if you have any suggestions for improvement, please feel free to let us know. We're committed to ensuring our guests have exceptional experiences, and your feedback is invaluable in achieving that goal.We look forward to the pleasure of hosting you again in the future. If you have any future travel plans or if there's anything else we can assist you with, please don't hesitate to reach out.

4/10 Poor

Shannon, Mount Vernon

Traveled with partner
Disliked: Amenities
This was not a Wyndam standards property. Walk in and they had to find someone that could speak some English. The kid had a hoodie and was in flip flops and looked disheveled. A good hotel or motel will have a staff that is appropriately dressed and can speak fluent English when in the US
Stayed 1 night in Nov 2023
Response from GM on Nov 29, 2023
Thank you for taking a moment to share your experience at Wingate by Wyndham Kansas City. We sincerely apologize for any inconvenience you experienced during your visit.We take your feedback seriously and understand the importance of having a professional and communicative staff. Rest assured, we will address this matter internally to ensure our team members are well-presented and can effectively communicate with our guests.Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back in the future for a more enjoyable experience.

2/10 Terrible

Viola

Traveled with family
Disliked: Property conditions & facilities
The hotel is very nice and clean but it wasn’t no heat the pool was cold and the rooms were cold I took my son for his birthday he couldn’t even go swimming because everything was cold and we ended up leaving
Stayed 1 night in Nov 2023
Response from GM on Nov 29, 2023
Thank you for taking a moment to share your experience at Wingate by Wyndham Kansas City. We sincerely apologize for the inconvenience you experienced during your recent stay, especially on such a special occasion like your son's birthday.We understand the importance of a comfortable and enjoyable stay, and we're truly sorry that the lack of heat in the hotel and the cold pool affected your experience. Please be assured that we take your comments seriously, and we will be addressing the issues you raised to ensure they are resolved promptly.We value your feedback, and it is our hope that you will give us another opportunity to provide you and your family with the warm and welcoming experience you deserve. If you decide to return, please feel free to reach out to us directly so that we can make the necessary arrangements to ensure a more pleasant stay.Once again, we apologize for falling short of your expectations, and we appreciate your understanding.

10/10 Excellent

Jason

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place for the value.
Stayed 1 night in Nov 2023
Response from GM on Nov 29, 2023
Thank you for taking a moment to share your experience at Wingate by Wyndham Kansas City. We're delighted to hear that you found our hotel to be a good place for the value.Our team works hard to provide a great experience for our guests, and we're thrilled that you enjoyed your stay. If there's anything specific you appreciated or if you have any suggestions for how we can make your next visit even better, please let us know.We appreciate your support and we look forward to welcoming you back in the future.

10/10 Excellent

RaShonda

Liked: Cleanliness, staff & service
Stayed 2 nights in Nov 2023
Response from GM on Nov 23, 2023
Thank you for taking a moment to share your experience at Wingate by Wyndham Kansas City. We're delighted to hear that you had an excellent experience during your stay with us. Providing exceptional service and comfort to our guests is our top priority.If you have any specific comments or suggestions on what made your stay outstanding, please feel free to share. We truly value your input and appreciate you taking the time to leave us a positive review.We hope to have the pleasure of welcoming you back in the future. If there's anything we can do to make your next stay even more enjoyable, please don't hesitate to let us know.

10/10 Excellent

Roseanna

Stayed 1 night in Nov 2023
Response from GM on Dec 13, 2023
Thank you for taking a moment to share your experience at Wingate by Wyndham Kansas City. We're thrilled to hear that you had a great experience during your stay. If there's anything specific that stood out to you or any suggestions you have for improvement, we'd love to hear them.We appreciate your support and hope to have the pleasure of welcoming you back on your next visit.

6/10 Okay

Arlene

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Hotel itself was always cold. Pool was heated, but located in the cold lobby area. Breakfast was basic. Had to keep our room thermostat at 80 just to be comfortable and the heat was loud when it ran. Bed are just ok, and the pillows were awful. Smaller and worse quality than a cheap throw pillow.
Response from GM on Nov 22, 2023
Thank you for booking a reservation at Wingate by Wyndham Kansas City. We are looking forward to welcoming you! We are sorry to hear that the temperature in the hotel was not to your liking, and I apologize for any inconvenience caused by the heating system. Your comments about the pillows are duly noted, and we will certainly review this aspect to enhance our guests' comfort. We value your input as it helps us identify areas for improvement. If you have any additional details or suggestions, please feel free to share them. We strive to make every guest's stay enjoyable, and your insights are crucial in achieving this goal.Thank you once again for choosing to stay with us. We hope to have the opportunity to welcome you back in the future and provide an even better experience.

2/10 Terrible

Katherine

Traveled with partner, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I specifically stated I’d check in early due to coming in from out of town and having to attend a wedding. I got plenty of emails stating that would be fine at the upcharge of $30. Cool. I arrive and was told there were no rooms available so I asked to check for sure and they said they’re none open for another hour or 2. Not cool. I asked they cancel my reservation so I can go find open rooms in town. Tell me why they still try to charge me for the stay here I didn’t even have. I know now to stay away. The lady at the desk wasn’t helpful or seemed to even care.
Stayed 1 night in Nov 2023
Response from GM on Nov 29, 2023
Thank you for taking a moment to share your experience at Wingate by Wyndham Kansas City. I sincerely apologize for the inconvenience and frustration you experienced during your recent attempt to check in at our hotel. I understand how important it is to have a smooth check-in process, especially when you're attending a wedding.I'm genuinely sorry for the miscommunication regarding the early check-in and the lack of available rooms upon your arrival. This falls short of the service we aim to provide, and I want to assure you that we take your feedback seriously.Regarding the attempted charge, this is certainly not our standard procedure, and I'm sorry for any confusion or inconvenience caused. Rest assured, we will investigate this issue further and ensure that you are not billed for a stay you did not have.Your experience is important to us, and we appreciate you bringing it to our attention. Once again, I apologize for the inconvenience, and I hope you will give us another opportunity to provide you with the service you deserve.

8/10 Good

Kamoliddin

Stayed 2 nights in Nov 2023
Response from GM on Dec 10, 2023
Thank you for taking a moment to share your experience at Wingate by Wyndham Kansas City. We're glad to hear that you had an overall positive experience during your stay. Our team is committed to providing a comfortable and enjoyable environment for our guests.If there are specific areas or aspects you think we could improve to earn that extra star, we'd love to hear your thoughts. Your feedback is valuable to us as we strive to enhance our services.We appreciate your visit and hope to have the pleasure of hosting you again in the future.