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Reviews of Homewood Suites Kansas City/Overland Park

3 out of 5
Homewood Suites Kansas City/Overland Park
10556 Marty St, Overland Park, KS

Reviews

8.8

Excellent

Rating 10 - Excellent. 323 out of 562 reviews" "
Rating 8 - Good. 152 out of 562 reviews" "
Rating 6 - Okay. 54 out of 562 reviews" "
Rating 4 - Poor. 21 out of 562 reviews" "
Rating 2 - Terrible. 12 out of 562 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Philip

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice but no one ever cleaned room during our Friday to Monday stay. Everything else was great
Stayed 3 nights in Apr 2024

8/10 Good

Cindy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Robert, Mountain Grove

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Apr 2024
Response from General Manager on Apr 16, 2024
Dear Robert,We're delighted you enjoyed your stay at Homewood Suites by Hilton Kansas City/Overland Park! Please come see us again soon.

8/10 Good

Nora

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family and I stayed here for 3 nights and had a nice and comfortable stay.
Stayed 3 nights in Mar 2024
Response from General Manager on Apr 5, 2024
Dear Nora,It was such a pleasure having you as our guest recently! Thank you for mentioning our comfortable accommodations and family-friendly atmosphere. Should your travels bring you back to the area in the future, we hope you'll consider staying with us again!

10/10 Excellent

DHASARATHI

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service
Stayed 1 night in Mar 2024
Response from General Manager on Apr 5, 2024
Thank you so much for the high rating. We're so happy to know that our team's attentive service was the highlight of your visit and that you had a great time with us overall. We hope you'll come back and join us again in the future.

10/10 Excellent

Robert

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean and ready when we arrived Hotel property was also clean, quiet and felt safe Our 2 bedroom, 2 bathroom space was perfect for the family to spread out and not feel cramped We will definitely stay again
Stayed 3 nights in Mar 2024
Response from General Manager on Mar 22, 2024
Dear Robert,Thank you for choosing Homewood Suites by Hilton Kansas City/Overland Park and sharing your delightful, five-star review. We are thrilled to know our clean, spacious accommodations and wonderful property were exactly what your family needed for a perfect stay. We look forward to welcoming you back for another memorable visit.

8/10 Good

Jennifer

Liked: Cleanliness, staff & service
Stayed 2 nights in Jan 2024

10/10 Excellent

LINDA

Stayed 3 nights in Jan 2024

10/10 Excellent

Trevor

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cozy home away from home!
Took a short family weekend trip to visit the KC area and to take our 11 y/o to her first Chiefs game! The wife and I have visited the KC area now about a half dozen times, but we never have stayed in the Overland Park area. Homewood Suites made us feel right at home. Check in was a breeze and all the staff were very courteous throughout the weekend. Breakfast was delicious with great options. Room was spacious and having the fireplace in the living area was a nice touch as my wife is cold 24/7! The room and furniture are a little dated, but cozy. Bed was comfy and everything was clean. WiFi was good. Tons of shopping and eating in the OP area and very easy to navigate to other parts of KC. We were able to get to everything we wanted to see in the KC area such as Union Station, Gordon Ramsays Steak, and Arrowhead all with about a 20 minute drive time. We very much enjoyed returning to our suite every time we went out and that’s a great sign you are staying somewhere pleasant. Would definitely stay here again!
Stayed 3 nights in Dec 2023
Response from General Manager on Dec 13, 2023
Dear Trevor,Thank you so much for choosing to stay with us at Homewood Suites by Hilton Kansas City/Overland Park and for the kind words. Our goal is to provide every guest with exceptional service and pristine accommodations, so we're delighted our commitment to both shone through during your visit. It's also great to read about our convenient location and delicious breakfast, which were just some of the highlights of your trip. The pleasure was truly ours, and we hope to welcome you back in the future.

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Great family hotel.
Stayed 3 nights in Nov 2023
Response from General Manager on Dec 6, 2023
Dear Richard,Thank you for the kind review. We're glad you enjoyed your visit, and we look forward to seeing you again soon.

10/10 Excellent

Tron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Lynn

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Appreciate the separate bedroom - hallway noise is not obvious.
Stayed 1 night in Nov 2023
Response from General Manager on Nov 20, 2023
Dear Lynn,Thank you for choosing Homewood Suites by Hilton Kansas City/Overland Park. We are delighted to know that you enjoyed the privacy and tranquility of your room. Your patronage is greatly appreciated, and we look forward to welcoming you for another comfortable stay.

6/10 Okay

Leanna

Liked: Cleanliness
Stayed 1 night in Oct 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay and enjoyed morning breakfast. Thank you very much for a great experience.
Stayed 1 night in Nov 2023
Response from General Manager on Nov 5, 2023
Dear David, It is wonderful to know that you had an excellent experience with us. We work hard to meet expectations like yours, and we’re happy to hear our delicious breakfast offerings hit the mark for you. Thank you for your review, and we hope you return soon!

10/10 Excellent

Reese

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Josephine

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome
Very clean, incredible staff, breakfast was great, great stay.
Stayed 1 night in Oct 2023
Response from General Manager on Oct 30, 2023
Dear Josephine,It was our pleasure to provide you with clean, welcoming accommodations. We're glad our tasty breakfast was to your liking, and we look forward to hosting you again at Homewood Suites by Hilton Kansas City/Overland Park!

6/10 Okay

Marilyn

Traveled with family and small children
Disliked: Staff & service
The customer service desk staff tries but the staff in the food prep very sloppy some of the cleaning staff sloppy no pride at times with their work. Breakfast service could be better! No effort in it.
Stayed 7 nights in Sep 2023
Response from General Manager on Oct 15, 2023
Dear Marilyn,Our team always strives to provide every guest with an amazing experience, so it's unfortunate to hear about the mixed experience you had. We will be sure to discuss your comments internally and make improvements for the future. Thank you, and we hope to see you again soon.

6/10 Okay

Jacob

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Room was not ready at promised check in time delayed our plans. I kept on getting told they were working on it, and never really checked or followed up on. They were more upset I booked thru Expedia than anything.
Stayed 1 night in Sep 2023
Response from General Manager on Oct 7, 2023
Dear Jacob,Thank you for your helpful feedback. We truly understand your frustrations and would like to sincerely apologize for the mix-up with your room. It is true that, occasionally, when booking on third-party sites, room reservations and assignments are subject to change based on availability. We encourage you to consider securing your preferred accommodations through us next time, and we'll also share your comments with the rest of our team so we can do everything on our end to prevent this from happening in the future. Thanks again, and we hope you have a safe trip home!

10/10 Excellent

Jeramie, Fort Gordon

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2023

10/10 Excellent

madison

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Sabrina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were very pleased with the breakfast and the staff was very friendly and helpful. Ill stay there again.
Stayed 2 nights in Sep 2023
Response from General Manager on Sep 22, 2023
Dear Sabrina,It's terrific that you enjoyed waking up to our hearty breakfast, and we are thrilled our helpful staff made you feel at home. Hosting you at Homewood Suites by Hilton Kansas City/Overland Park was wonderful, and we can't wait to see you again!

10/10 Excellent

Tina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

8/10 Good

Chris

Stayed 4 nights in Sep 2023
Response from General Manager on Sep 15, 2023
Dear Chris,Thank you for sharing such a delightful, succinct review. It was a pleasure to welcome you to Homewood Suites by Hilton Kansas City/Overland Park, and we are thrilled you were impressed. Please come back and see us again soon.

10/10 Excellent

Frederick, Goodlettsville

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Coffee and cookies upon arrival was welcoming. Clean rooms w/extra blanket and pillow. Usual free breakfast but everything was hot. Check-in was fast and friendly.
Stayed 1 night in Sep 2023
Response from General Manager on Sep 15, 2023
Dear Frederick,Thank you so much for choosing Homewood Suites by Hilton Kansas City/Overland Park to host your recent trip. Providing every guest with pristine accommodations and exceptional service is always a top priority for us, so we're delighted to read both were the case for you. The pleasure was all ours, and we hope you'll choose us again in the future.

10/10 Excellent

Chris

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property. Clean, quiet and convenient
Stayed 2 nights in Sep 2023
Response from General Manager on Sep 22, 2023
Dear Chris, Thank you for sharing such a delightful, succinct review. It was a pleasure to welcome you to Homewood Suites by Hilton Kansas City/Overland Park, and we are thrilled you were impressed. Please come back and see us again soon.

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, property conditions & facilities
Need work on customer service
I did not like that customer service was never at the front desk. I had to wait more than 5 minutes every time i went to the front counter only for their front desk workers to come out from the back room.
Stayed 5 nights in Aug 2023
Response from General Manager on Sep 8, 2023
Thank you for your review and letting us know about your recent visit. We apologize for any service issues you may have encountered and will address this internally with our team. Again, thanks for the feedback, and we hope that you will consider visiting the next time you are in the area.

10/10 Excellent

Jessica

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was spacious. Enjoyed the kitchen. Lots of food choices around
Response from General Manager on Sep 8, 2023
Dear Jessica,Thank you for your glowing review of your visit to Homewood Suites by Hilton Kansas City/Overland Park. We are delighted to see that you liked our well-equipped, spacious rooms and found our location convenient for exploring the local area. Please come back and see us again soon!

10/10 Excellent

Brenda

Traveled with family and small children, Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the second we stay at this location for a soccer tournament. I sought this one out particularly because of how great the staff and facility was. We had to bring our pets last minute and they were very accommodating. We plan to stay here again
Stayed 2 nights in Aug 2023
Response from General Manager on Aug 29, 2023
Dear Brenda,Thank you for staying with us again at Homewood Suites by Hilton Kansas City/Overland Park; we love welcoming back our returning guests. It is fantastic to hear that you and your furry friends liked our friendly guest service and found our location convenient for your needs. We look forward to seeing you again soon!

10/10 Excellent

Justine

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

10/10 Excellent

Estelle, Eastpointe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very professional
Stayed 2 nights in Aug 2023
Response from General Manager on Aug 9, 2023
Dear Estelle,Thank you so much for the review, and we're thrilled that our amazing service impressed you. It would be a pleasure to host you again soon, so hurry back.

10/10 Excellent

Grace

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

10/10 Excellent

Charity

Liked: Cleanliness, staff & service, property conditions & facilities
It was a great stay
Stayed 3 nights in Jul 2023
Response from General Manager on Jul 14, 2023
Dear Charity,Thank you for the outstanding rating of your recent stay at Homewood Suites by Hilton Kansas City/Overland Park. We're glad you had a wonderful time with us and enjoyed our exceptional accommodations and service. It would be our pleasure to host you again in Overland Park, so come back soon!

8/10 Good

Ashley

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2023

8/10 Good

Rebecca

Stayed 1 night in Jun 2023

10/10 Excellent

Amanda

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 3 nights in Jun 2023
Response from General Manager on Jul 2, 2023
Dear Amanda,Thank you for choosing Homewood Suites by Hilton Kansas City/Overland Park. We trust you had a restful night's sleep in our comfortable accommodations. We'll see you again next time!

10/10 Excellent

Andrew

Stayed 1 night in Jun 2023

8/10 Good

Demetrio

Stayed 2 nights in Jun 2023

8/10 Good

Sandra

Traveled with family and small children, Traveled with partner, Traveled with family
Check in was quick and easy. There’s a little damage in the bathroom otherwise this motel is great.
Stayed 1 night in May 2023
Response from General Manager on Jun 3, 2023
Dear Sandra,Thanks for visiting Homewood Suites by Hilton Kansas City/Overland Park. It's terrific that you experienced a seamless check-in, as we understand the desire to quickly settle into our accommodations. Our maintenance team is grateful for your feedback, and we'll certainly investigate your concern. It would be our pleasure to welcome you back again!

2/10 Terrible

Tamia

Traveled with partner
Disliked: Staff & service
I was having a special night with my husband and I paid for a room with the fireplace. When I got there there was not a fireplace. And instead of trying to accommodate me in any way, I was just told there was none available.
Stayed 1 night in May 2023
Response from General Manager on May 28, 2023
Dear Tamia,Thank you for bringing this to our attention. We regret to hear that your stay didn't live up to your expectations and our standards. We understand how significant the amenities, such as a fireplace, can be to enrich your experience, especially during special occasions. As a team, we're committed to learning from this situation and will review our communication practices to avoid any similar inconvenience in the future. We hope to have another opportunity to welcome you back and provide the exceptional experience that you and your husband deserve.

10/10 Excellent

Lori

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Checkin was exactly at 3 pm - so don't arrive early. Otherwise, pool was a great place to hang out and clean. Breakfast was plentiful. Beds comfortable but floors squeaked above as did beds when you sat on them. Comfortable stay but surroundings were highways yet convenient to relative's home and KC.
Stayed 1 night in May 2023
Response from General Manager on May 25, 2023
Dear Lori,Comfortable accommodations are incredibly important to us, so we're happy to know that you appreciated that during your visit. Please consider joining us again soon.

10/10 Excellent

Lauren

Traveled with family
Liked: Cleanliness, staff & service, amenities
We love Homewood Suites!
Stayed 1 night in Apr 2023
Response from General Manager on Apr 22, 2023
Dear Lauren,Thank you for sharing your lovely review! We are thrilled to know how much you enjoyed your stay at Homewood Suites by Hilton Kansas City/Overland Park and look forward to welcoming you back.

10/10 Excellent

Kathy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel. Close to all the things we like to do. Only ding is the fitness center. No free weights just cardio machines. One treadmill the elevation wouldn't work. Also very small.
Stayed 3 nights in Apr 2023
Response from General Manager on Apr 13, 2023
Dear Stephen,It's so good to know you had a great experience at Homewood Suites by Hilton Kansas City/Overland Park. We're glad that you enjoyed our prime location and lovely property. Your feedback regarding our fitness center is much appreciated, as we constantly work hard to improve in the areas that matter most to our valued guests. Welcoming you back would be a pleasure, so please return soon for an even better time.

8/10 Good

Debbie

Traveled with partner
Liked: Cleanliness, staff & service
We booked this property because it did not list itself as a pet friendly spot and we are allergic to pets. Unfortunately as we got off the elevator to our room the dog in a room by us was barking so loud it was hard to miss. That was very disappointing and hurt it overall. Please correct your website to help those of us who are concerned and allergic.
Response from General Manager on Mar 27, 2023
Dear Debbie,Thank you for taking the time to leave us your feedback. We do have pet-friendly rooms here. As this is mentioned on our booking sites, we will take your feedback to ensure that this information is being communicated more clearly. We appreciate you highlighting this. However, should your travels bring you back, do not hesitate to inform us so that we can put you in a room more suitable to your needs.

8/10 Good

Amit

Liked: Cleanliness
Good
Stayed 1 night in Mar 2023
Response from General Manager on Mar 27, 2023
Dear Amit,We are delighted to see that you had a pleasant experience. Thank you so much for the review. We look forward to welcoming you back to Homewood Suites by Hilton Kansas City/Overland Park.

10/10 Excellent

Brittany

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience
Our stay was great! Plan on going back! Staff was very friendly. Loved the room with the kitchen and breakfast that was provided.
Stayed 2 nights in Mar 2023
Response from General Manager on Mar 22, 2023
Dear Brittany,We are thrilled we were able to impress you with our wonderful staff and delicious breakfast. Thank you for being our guest at Homewood Suites by Hilton Kansas City/Overland Park and for taking a moment to share your kind words. It will be an honor to welcome you back on future visits to the area.

10/10 Excellent

Julie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 1 night in Feb 2023
Response from General Manager on Mar 1, 2023
Dear Julie,Thank you so much for the high rating, and we're happy to know that you had a great time with us overall at Homewood Suites by Hilton Kansas City/Overland Park. Please come back and see us again soon.

10/10 Excellent

Natalie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel!
Our stay was great! This particular hotel has 2 bedroom suites which are perfect for our needs. I had booked two rooms for family, and there was a bit of confusion paying for them on the separate credit cards. It totally got messed up, but the morning of check out, it was rectified…I’ve stayed here numerous times and this hotel is great!
Stayed 3 nights in Jan 2023
Response from General Manager on Jan 21, 2023
Dear Natalie,Thank you so much for continuing to count on Homewood Suites by Hilton Kansas City/Overland Park during your travels. It is always such a joy to have you and your family with us. We love to see that our suites were suitable for your trip. We can't wait to welcome you back again soon.

6/10 Okay

Wesley

Stayed 3 nights in Jan 2023

10/10 Excellent

Angela

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great stay. Good location near highway, restaurants, and stores
Response from General Manager on Jan 9, 2023
Dear Angela,Thank you so much for the perfect rating. There is so much to do nearby, and we love to see that our prime location helped make exploring it all much easier. Come back and visit us again soon at Homewood Suites by Hilton Kansas City/Overland Park.