Exterior

Reviews of Hotel Phillips Kansas City Curio Collection by Hilton

4 out of 5

Reviews

8.0

Very Good

Rating 10 - Excellent. 483 out of 1002 reviews" "
Rating 8 - Good. 214 out of 1002 reviews" "
Rating 6 - Okay. 145 out of 1002 reviews" "
Rating 4 - Poor. 84 out of 1002 reviews" "
Rating 2 - Terrible. 76 out of 1002 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Julie

Traveled with family
Liked: Staff & service
Disliked: Amenities
No microwave or fridge in rooms. Elevator took forever to open. Congested in area when you check in. No room for the lounge for us either night. Elevators very small barely able to fit with my back pack, bag and my 2 kids and luggage
Stayed 2 nights in Apr 2024
Response from Lynda on Apr 15, 2024
Thank you for your review. We want every guest who joins us to have a comfortable and enjoyable stay and we are sorry that there were aspects of your recent stay that fell short. We do offer microwaves and fridge for each guest room; they are placed in your room upon request. Our Speakeasy is a very popular spot, I am sorry you were unable to get reservations for a table. I hope that you will allow us another opportunity to impress when your travels next bring you back to Kansas City.

10/10 Excellent

Jeff

Traveled with family
Liked: Amenities
Over all great, yet bed sheet was starting to rip room 2001, it’s a very old building also, staff was helpful & friendly & professional.
Stayed 1 night in Apr 2024
Response from Lynda on Apr 8, 2024
Thank you for choosing our hotel and for taking the time to write a review! We are so glad to hear that you enjoyed your stay. Thank you for letting us know about the sheet. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to your next visit!

10/10 Excellent

Aa'Reyona, Grandview

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was welcoming. Valet service was swift. City view was nice. Accessibility to city was convenient. Speakeasy was a vibe. Decor was appealing and elegant. Bed was comfy.
Stayed 1 night in Mar 2024
Response from Lynda on Apr 8, 2024
Thank you for taking the time to write about your experience at our hotel! I am delighted to hear you enjoyed your stay and was able to experience our speakeasy and the wonderful city. We look forward to your next visit with us!

10/10 Excellent

Shontez

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is our preferred KC hotel. Doesn't disappoint
Stayed 2 nights in Mar 2024
Response from Lynda on Apr 8, 2024
Thank you for staying with us during your recent travels to Kansas City. We love to hear we are the preferred KC Hotel. We appreciate you sharing this feedback with us and hope to welcome you back in the future.

10/10 Excellent

Marissa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Lynda on Apr 5, 2024
Thank you for sharing your experience at the Hotel Phillips through the Guest Satisfaction Survey.As a valued Hilton Guest, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations.Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon!

6/10 Okay

Kyrstin

Stayed 1 night in Mar 2024
Response from Lynda on Apr 3, 2024
Thank you for your review. We sincerely apologize for the inconveniences you encountered while you were our guest. We truly want every guest's experience to be a perfect stay in every way possible. We will share your feedback with our hotel team. Hopefully, we'll have the opportunity to welcome you back to Hotel Phillips when your travels bring you back to Kansas City.

4/10 Poor

Sierra

Traveled with partner
Liked: Property conditions & facilities
Disliked: Staff & service, amenities
The hotel itself was lovely. But we paid for the Le Petit Chef experience last night and visited the Taveronna for brunch this morning. Both had cold inedible food. Service at Taveronna was awful, giving my finacee runny scrambled eggs cold biscuits and gravy. Myself got the French toast also cold. The Le Petit experience was no better. A couple left our table after the 3rd course. The seafood course was cold. The steak portion well done and dry. The crème brûlée cold and runny. And we had to pay BEFORE we ate. Then they serve abysmal drinks from a rinky dinky bar set up in what looks like a storage facility with some tables slapped in. I would love to come back to the hotel but the food was awful and the staffing in those food environments very unprofessional.
Response from Lynda on Apr 1, 2024
Thank you for your feedback. We do our best to provide all of our guests with an exceptional stay, but clearly that was not your experience and for that, we truly apologize. I will share your comments with our management team to review. That is defiantly not the memory we are wanting out guests to leave with. We truly hope for the opportunity to welcome you back for a better experience in the future.

10/10 Excellent

Suzanne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent Location!!
Stayed 1 night in Mar 2024
Response from Lynda on Apr 1, 2024
Thank you for staying with us during your recent travels to Kansas City. We're happy to hear you found the location helpful for your visit. We appreciate you sharing this feedback with us and hope to welcome you back in the future.

4/10 Poor

Lawrence

Liked: Cleanliness
Disliked: Property conditions & facilities
Two of three small elevators were down Long lines to access floor and room. Three of four mornings the lobby coffee was empty. Ive had wonderful Curio Collection experiences but not this in KC.
Stayed 4 nights in Mar 2024
Response from Lynda on Apr 1, 2024
Thank you for your review. We sincerely apologize for the inconveniences you encountered while you were our guest. We truly want every guest's experience to be a perfect stay in every way possible. We will share your feedback with our hotel team. Hopefully, we'll have the opportunity to welcome you back to Hotel Phillips when your travels bring you back to Kansas City.

10/10 Excellent

Leslie

Stayed 1 night in Mar 2024
Response from Lynda on Apr 18, 2024
Thank you for your review! It sounds like you had a great time during your recent visit! I hope that we can welcome you back the next time your travels bring you to our city!

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Lynda on Apr 1, 2024
Thank you for your review! It sounds like you had a great time during your recent visit! I hope that we can welcome you back the next time your travels bring you to our city!

6/10 Okay

Trevor

Traveled with partner
Liked: Amenities
Very small rooms.
Stayed 1 night in Mar 2024
Response from Lynda on Mar 28, 2024
Thank you for your review. We want every guest who joins us to have a comfortable and enjoyable stay and we are sorry that there were aspects of your recent stay that fell short. I do see you reserved a Queen Petite room which is our smallest room. We hope that you will allow us another opportunity to show you one of our larger rooms when your travels next bring you back to Kansas City.

8/10 Good

Kristen

Liked: Cleanliness, staff & service
Neat Hotel, unfortunately elevator troubles while we were there.
Stayed 3 nights in Mar 2024
Response from Lynda on Mar 28, 2024
Thank you for your review. We sincerely apologize for the inconveniences you encountered while you were our guest. We truly want every guest's experience to be a perfect stay in every way possible. The elevators going down is an unfortunate situation. Hopefully, we'll have the opportunity to welcome you back to Hotel Phillips when your travels bring you back to Kansas City.

10/10 Excellent

Paul

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Lynda on Mar 28, 2024
Thank you for your review! It sounds like you had a great time during your recent visit! I hope that we can welcome you back the next time your travels bring you to our city!

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
Such a cute place
Stayed 2 nights in Feb 2024
Response from Lynda on Mar 25, 2024
Thank you for sharing your thoughts about our quaint little hotel. We look forward to hosting you during your stay.

10/10 Excellent

Angela, Butler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Lynda on Mar 24, 2024
Thank you for sharing your experience at the Hotel Phillips through the Guest Satisfaction Survey.As a valued Hilton Guest, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations.Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon!

8/10 Good

Connor

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My shower had a pretty bad smell to it. Elevators felt slower and not the most reliable. Very nice and clean, though.
Stayed 2 nights in Mar 2024
Response from Lynda on Mar 23, 2024
Thank you for your review. We sincerely apologize for the inconveniences you encountered while you were our guest. We truly want every guest's experience to be a perfect stay in every way possible. We will share your feedback with our hotel team. Hopefully, we'll have the opportunity to welcome you back to Hotel Phillips when your travels bring you back to Kansas City

8/10 Good

Heather

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Very nice hotel. But considering there is a restaurant and food event I was shocked there was no microwave or fridge in the room. Toilet paper roll broken
Stayed 1 night in Mar 2024
Response from Lynda on Mar 23, 2024
Thank you for your review. We want every guest who joins us to have a comfortable and enjoyable stay and we are sorry that there were aspects of your recent stay that fell short. We defiantly have those amenities for our guest upon request. We will make sure we add those to our website. We will review your valued feedback with our hotel team, and we hope that you will allow us another opportunity to impress when your travels next bring you back to Kansas City.

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Lynda on Mar 23, 2024
Thank you for sharing your experience at the Hotel Phillips through the Guest Satisfaction Survey.As a valued Hilton Guest, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations.Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon!

8/10 Good

Kent

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice older hotel. Has some great old features. Our stay was great.
Stayed 3 nights in Mar 2024
Response from Lynda on Mar 18, 2024
Thank you for choosing our hotel and for taking the time to write a review! We are so glad to hear that you enjoyed your stay. WE too love our old features. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to your next visit!

10/10 Excellent

Marcia

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It would have been nice to have longer bar hours. We were in KC for the Big 12 basketball tournament and had to celebrate elsewhere.
Stayed 4 nights in Mar 2024
Response from Lynda on Mar 17, 2024
Thank you for staying with us during your Big 12 experience. We will be sure to discuss hours of operation when we begin our planning for next year. I am glad to see you enjoyed your stay. See you next year.

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Lynda on Mar 15, 2024
I appreciate you taking the time to complete our Guest Satisfaction Survey. We appreciate your feedback as we strive to be the Best Hotel in Kansas City. If there are any suggestions or feedback in any areas of our hotel that we can improve upon, please let me know. I will personally share them with the appropriate management. As Brilliant hosts we rely on your comments to be the very best. Thank you for staying at the Hotel Phillips, Kansas City and when your travels bring you back to Kansas City, we look forward to being your host hotel again.

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Lynda on Mar 14, 2024
Thank you for your review! It sounds like you had a great time during your recent visit! I hope that we can welcome you back the next time your travels bring you to our city!

8/10 Good

Norma

Stayed 1 night in Mar 2024
Response from Lynda on Apr 1, 2024
Thank you for choosing our hotel and for taking the time to write a review! We are so glad to hear that you enjoyed your stay. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to your next visit!

10/10 Excellent

JACK

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Lynda on Mar 9, 2024
Thank you for choosing our hotel and for taking the time to write a review! We are so glad to hear that you enjoyed your stay. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to your next visit!

2/10 Terrible

sally

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
gross. very dirty. mixed up my room and gave it to someone else then offered nothing for not giving me the room i paid for.
Stayed 1 night in Mar 2024
Response from Lynda on Mar 7, 2024
Thank you for your feedback. We do our best to provide all of our guests with an exceptional stay, but clearly that was not your experience and for that, we truly apologize. I will share your comments with our management team to review. We truly hope for the opportunity to welcome you back for a better experience in the future.

6/10 Okay

Taycee Jade

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Lynda on Mar 7, 2024
Thank you for taking the time to share your recent experience at Hotel Phillips with us. Your valuable feedback helps identify areas of opportunity for us to improve the guest experience. While I’m glad to hear you enjoyed your stay, I am curious to know if there were any elements of your visit we could have enhanced. The hotel team is committed to delivering an exceptional experience and are always brainstorming creative ways to exceed the expectations of our valued guest, such as yourself. At your convenience, feel free to share any additional feedback on how we can elevate your experience whenever your travels bring you back to Kansas City.

10/10 Excellent

Isabella

Stayed 1 night in Mar 2024
Response from Lynda on Mar 25, 2024
Thank you for choosing our hotel and for taking the time to write a review! We are so glad to hear that you enjoyed your stay. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to your next visit!

10/10 Excellent

Nick

Stayed 1 night in Feb 2024
Response from Lynda on Mar 23, 2024
Thank you for choosing our hotel and for taking the time to write a review! We are so glad to hear that you enjoyed your stay. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to your next visit!

10/10 Excellent

Cody

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Lynda on Feb 24, 2024
Thank you for taking the time to write about your experience at our hotel! I am delighted to hear you enjoyed your stay and we look forward to your next visit with us!

8/10 Good

Jacquelyn

The bathroom needed a new coat of paint, makeup arks on walls and floor needs to be cleaner. I expect more from this hotel.
Stayed 1 night in Feb 2024
Response from Lynda on Feb 22, 2024
Thank you for taking the time to share your recent experience at Hotel Phillips with us. Your valuable feedback helps identify areas of opportunity for us to improve the guest experience. I will share your comments with our management team to review. We truly hope for the opportunity to welcome you back for a better experience in the future.

8/10 Good

Grace

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved staying here!! Perfect KC hotel. Only thing was the valet parking was nice but getting your car back took a while on a busy checkout morning.
Stayed 1 night in Dec 2023
Response from Lynda on Feb 20, 2024
Thank you for your review. We want every guest who joins us to have a comfortable and enjoyable stay and we are sorry that there were aspects of your recent stay that fell short. We will review your valued feedback with our hotel team and we hope that you will allow us another opportunity to impress when your travels next bring you back to Kansas City.

8/10 Good

Brian

Liked: Cleanliness
Stayed 2 nights in Feb 2024
Response from Lynda on Feb 20, 2024
Thank you for sharing your experience at the Hotel Phillips through the Guest Satisfaction Survey.As a valued Hilton Guest, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations.Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon!

6/10 Okay

Naresh, Maryland Heights

Stayed 2 nights in Feb 2024
Response from Lynda on Mar 23, 2024
We appreciate your feedback as we strive to be the Best Hotel in Kansas City. If there are any suggestions or feedback in any areas of our hotel that we can improve upon, please let me know. I will personally share them with the appropriate management. As Brilliant hosts we rely on your comments to be the very best. Thank you for staying at the Hotel Phillips, Kansas City and when your travels bring you back to Kansas City, we look forward to being your host hotel again.

10/10 Excellent

Travis

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The check-in lady was very helpful
Stayed 1 night in Feb 2024
Response from Lynda on Feb 13, 2024
Thank you for choosing our hotel and for taking the time to write a review! We are so glad to hear that you enjoyed your stay. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to your next visit!

2/10 Terrible

Karla, Topeka

Stayed 1 night in Feb 2024
Response from Lynda on Mar 23, 2024
Thank you for taking the time to share your recent experience at Hotel Phillips with us. Your valuable feedback helps identify areas of opportunity for us to improve the guest experience. While I’m glad to hear you enjoyed your stay, I am curious to know if there were any elements of your visit we could have enhanced. The hotel team is committed to delivering an exceptional experience and are always brainstorming creative ways to exceed the expectations of our valued guest, such as yourself. At your convenience, feel free to share any additional feedback on how we can elevate your experience whenever your travels bring you back to Kansas City.

10/10 Excellent

Elizabeth

Business traveler
Liked: Amenities, property conditions & facilities
All the staff were friendly and helpful-from the front desk to the valet service to the restaurant servers. Wish I had everyone’s name!! Not a single bad experience. Not even a blah one. I can’t wait to see what the hotel looks like after all the renovations are completed. Would definitely stay here again!!
Stayed 3 nights in Feb 2024
Response from Lynda on Feb 12, 2024
Thank you for taking the time to write about your experience at our hotel! I am delighted to hear you enjoyed your stay and we look forward to your next visit with us!

4/10 Poor

Davina

Traveled with group
Disliked: Cleanliness
I picked our hotel, one it had a claw bath tub and two it was close to our event. I really did not want to spend that much on a room but the location and tub helped a lot. Really looked forward to a relaxing weekend. Only to find the tub not usable due to it being dirty also really bad leaks. The outlets did not work. The lamp did not work. Water damage on walls and ceiling. For the amount of money I paid I was not thrilled. Ended up staying at another hotel the next day.
Stayed 1 night in Feb 2024
Response from Lynda on Feb 6, 2024
Thank you for taking the time to share your recent experience at the Kansas City Marriott Downtown with us. Your valuable feedback helps identify areas of opportunity for us to improve the guest experience. While I’m glad to hear you enjoyed the location, I wish I had the opportunity to have moved you to a different room. The hotel team is committed to delivering an exceptional experience and are always brainstorming creative ways to exceed the expectations of our valued guests, such as yourself. Hope you will allow us another opportunity to show you how amazing Hotel Phillips is.

4/10 Poor

zeeana

Traveled with group
Liked: Cleanliness
Disliked: Amenities
For being a higher dollar hotel downtown, there was No parking. Had to pay 18 dollars a day to park in a trashy parking garage behind the hotel. No microwave, no fridge, very small ice machine on the floor with zero vending but water bottles in the room they charge for. Rooms are small, bathrooms and showers are even smaller. Not much for hot water. No amenities to match the price.
Stayed 1 night in Feb 2024
Response from Lynda on Feb 5, 2024
Thank you for your review. We sincerely apologize for the inconveniences you encountered while you were our guest. We truly want every guest's experience to be a perfect stay in every way possible Hotel Phillips does have valet for our hotel guests. The public parking garage is run by a 3rd party. I will however speak to them about the trash. For the next time you're with us, please let us know at the front desk you would like a microwave and fridge. We would be happy to bring them up for you. I will be sure to add notes to share where our vending machine is, so all guests are aware. Unfortunately, this historical building does not leave much room to expand the rooms. They are twice the size of when they were in 1931. Hopefully, we'll have the opportunity to welcome you back to Hotel Phillips when your travels bring you back to Kansas.

6/10 Okay

DARNELL

Liked: Cleanliness
Disliked: Staff & service
ok
Stayed 3 nights in Sep 2023
Response from Lynda on Feb 2, 2024
Thank you for taking the time to complete the Guest Satisfaction Survey regarding your recent stay at Hotel Phillips.As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for the inconvenience you experienced. Upholding our commitment to provide a memorable experience with exceptional service. Please reach out to us FOMHotelPhillips@arborlodging.com if you would like to discuss your stay. We hope to have an opportunity to better your experience with us whenever your travels bring you back to Kansas City.

8/10 Good

Michael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked that it was reasonably small and historic. Didn’t like parking costs, although it was not too inconvenient…
Stayed 2 nights in Jan 2024
Response from Lynda Camara on Jan 29, 2024
Thank you for taking the time to write about your experience at our hotel! Your thoughts about the 3rd party valet service was enlightening, I will be happy to share that with the leadership team. I am delighted to hear you enjoyed your stay and we look forward to your next visit with us!

8/10 Good

Helen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Lynda Camara- FOM on Jan 22, 2024
Thank you for taking the time to write about your experience at our hotel! I am delighted to hear you enjoyed your stay and we look forward to your next visit with us!

2/10 Terrible

Bryan

Business traveler
Disliked: Property conditions & facilities, room comfort
Pipes froze and broke causing the heat to stop. Had to move to another hotel.
Stayed 2 nights in Jan 2024
Response from Lynda Camara- FOM on Jan 19, 2024
Thank you for your review. We sincerely apologize for the inconveniences you encountered while you were our guest. We truly want every guest's experience to be a perfect stay in every way possible. We sincerely apologize for the pipes and heat. Hopefully, we'll have the opportunity to welcome you back to Hotel Phillips when your travels bring you back to Kansas City.

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities
a beautiful hote
Stayed 1 night in Jan 2024
Response from Lynda Camara- FOM on Jan 16, 2024
Thank you for choosing our hotel and for taking the time to write a review! We are so glad to hear that you enjoyed your stay. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to your next visit!

10/10 Excellent

Nathan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Lynda Camara- FOM on Jan 16, 2024
Thank you for your review! It sounds like you had a great time during your recent visit! I hope that we can welcome you back the next time your travels bring you to our city!

10/10 Excellent

Staci

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were super friendly. We had a bunch of things we were taking in and out of the hotel for a dance competition and they were helpful getting things out of the lobby. When we called down to ask if there was a microwave to warm up our food, they responded we can just send one up to you! We will definitely book again if needed!
Stayed 2 nights in Jan 2024
Response from Lynda Camara- FOM on Jan 8, 2024
Thank you for taking the time to write about your experience at our hotel! I am delighted to hear you enjoyed your stay and that the staff was helpful. We look forward to your next visit with us!

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Lynda Camara- FOM on Jan 8, 2024
Thank you for your review! It sounds like you had a great time during your recent visit! I hope that we can welcome you back the next time your travels bring you to our city!

8/10 Good

Raimundo

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing, minus the valet services
Trip was amazing and hotel is very comfortable and nice. Great location with lots to do in the area. Speak easy was enjoyable and a nice touch. Only complaint is the valet service takes for ever. Anytime we wanted our vehicle it would take 30 minutes plus to get it. We tried to take the shuttle which is ran by the same department and they said they couldn’t because they were too busy doing valet services. Don’t get me wrong, these guys were great and very friendly, but In my opinion they were very understaffed in that department and was not worth the $36 plus tip each day.
Stayed 1 night in Jan 2024
Response from Lynda Camara- FOM on Jan 8, 2024
Thank you for your review. We sincerely apologize for the inconveniences you encountered while you were our guest with the valet service. We truly want every guest's experience to be a perfect stay in every way possible. I will share your feedback with our Valet service and see what we can do to help them out. Hopefully, we'll have the opportunity to welcome you back to Hotel Phillips when your travels bring you back to Kansas City.

10/10 Excellent

Briana

Stayed 1 night in Jan 2024
Response from Lynda Camara- FOM on Jan 8, 2024
Thank you for taking the time to write about your experience at our hotel! I am delighted to hear you enjoyed your stay and we look forward to your next visit with us!

10/10 Excellent

Clifford G

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Roses and only two thorns
We stayed two days on a family visit. This hotel is stunning! Built in 1931, it is an art deco marvel. Visit the speakeasy. Yes, a real speakeasy. The staff has to let you in the secret door. Ask to see the Crystal Ballroom. It's a time capsule. Other than replacing worn flooring and paint, it's unchanged since they opened the hotel. The drapes have hung there since 1929!. I can find only two faults with it. One is the restaurant, which has a sparse menu. You don't need to add your own signature touch to Biscuits and Gravy. Onions in breakfast gravy is nasty. Other than that, the rock music piped over the speakers when you arrive is totally innapropriate for the property. This is a MUCH CLASSIER HOTEL than that. Despite that, we will definitely be back again.
Stayed 2 nights in Jan 2024
Response from Lynda Camara- FOM on Jan 8, 2024
Thank you for staying with us during your recent travels to Kansas City. We're so happy that you were able to experience the magic of the Crystal Ballroom. Our Executive Chef is currently in the process of revamping the Tavernonna menu oh and the classical jazz music is back on. We appreciate you sharing this feedback with us and hope to welcome you back in the future.