Ratings based on 2,263 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
91% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified travelerfrom Andover Ks

VALET PARKING

Posted Feb 25, 2015
Pros: The hotel is absolutely beautiful. Food was wonderful
Cons: Pleasing customers.
Location: Looks like there is lots to do around the area
I came to Kansas City for two reasons. One to drop off a friend at the hospital for surgery and the other to Visit Lawrence for a college visit for my daughter. checking in was wonderful and the dinner was fabulous. When we were leaving to take my friend to the hospital the hotel had no idea where my keys were they did not even have me on the Valet list. I had proof of a valet ticket and a valet charge on my bill. I was unable to take my friend to the hospital for her kidney surgery. She had to go alone in a taxi. I had to take the hotel shuttle to Lawrence to meet my family for my daughters college tour. I had to miss the last of the tour to travel by taxi back to Kansas city to get my truck. Apparently the valet driver locked my keys in the car. I Missed my daughter picking out her dorm room and the second half of her tour of where she will be living the next four years. That is something I will never get back. All I kept hearing was how sorry they were. I have never stayed at that hotel and my reason for going was to see if this would be the hotel my husband and I would stay at for our upcoming 20th Anniversary. Nothing was done to ensure I would be back or ensure that I was happy. We own a business ourselves and the customer service I would give a 2 out of 5.
3 out of 5
by A verified travelerfrom Littleton

Not a good value

Posted Feb 23, 2015
Pros: Location, cleanliness
Cons: HOT WATER!!!
Hotel was average. I didn't feel for the price that the service was up to par. It wasn't bad, it just wasn't what I expected for a hotel at that price point. Room was comfortable although shower max temp was warm, couldn't take a nice hot shower. Not a lot of options on parking besides valet at $22 a day. Hotel lobby coffee dispenser was empty when trying to get a cup to go after check out.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 23, 2015
A great hotel, very comfortable, has character and convenient location.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Evansville, IN

Awesome Hotel

Posted Feb 20, 2015
Good location! Nice rooms. I had a great view from the top floor of the hotel. Plus, the bathtub was nice and deep.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Warrensburg, Missouri

Beautiful art-deco hotel in downtown Kansas City

Posted Feb 18, 2015
Location: Everything in downtown Kansas City, Missouri is within walking distance of the hotel. Perfect location!
One of our very favorite hotels when we stay in Kansas City. Very classy and comfortable. Everything is great!
4 out of 5
Recommended
for Business Travelers
by A verified traveler

Quick, comfortable business trip

Posted Feb 17, 2015
Pros: I appreciated the decor and overall look and feel of the space. The rooms were spacious and comfortable.
Cons: The fitness center was a little messy and the water was out of stock. Not what I would expect from a nearly empty fitness center early in the morning.
Came in for a few days of meetings and found the hotel to be clean, staff was friendly and attentive.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 16, 2015
Pros: Old-style and location
Location: great location downtown.
It's a great hotel for the price and location. Good amenities and no problems whatsoever with the staff or the facilities. It's an old building, but they have done a nice job keeping it up.
5 out of 5
Recommended
for Everyone
by A verified traveler

3 blocks from power and light district and sprint

Posted Feb 16, 2015
Saw a concert at sprint center and they offered a shuttle there, but we had to walk back when concert done
5 out of 5
Recommended
for Everyone
by A verified traveler

Perfect

Posted Feb 10, 2015
Stayed for a night last minute and the staff was very courteous and the room was excellent. Not only was it much more spacious than I expected but the view was awesome!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Council Grove, KS

Engagement weekend

Posted Feb 10, 2015
The staff at the Hotel Phillips couldn't have been more friendly and helpful. The check in was quick and easy. The room was clean and very comfortable. They even had a bottle of champagne and chocolates sent to our room after they find out we got engaged. I would totally recommend the Hotel Phillips to anyone one wanting to stay in Kansas City.