Ratings based on 467 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
93% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Pleasant Surprise-----Great Hotel

Posted Aug 18, 2014
Never having stayed at this chain, I was utmost impressed. Coming back from a week stay in Yellowstone, I needed something nice. This was the first stay at Hyatt Place. The room was huge. The room was superbly clean and plenty of room for the boys to watch TV from the other side of the room on the couch. I needed some distance from the teenagers and the spacious room filled the need nicely. I could not stay for the breakfast. I was almost tempted to delay the departure for the complimentary skillet breakfast. I will be back. Hats off to the Hyatt. A little more money for a lot more service.
5 out of 5
Recommended
for Everyone
by A verified traveler from iowa

Good location!

Posted Aug 16, 2014
We traveled to Kansas City to enjoy worlds of fun and Schlitterbahn. The hotel was located conveniently for both parks and the country club plaza was easy to get to. We enjoyed the delicious breakfast and took full advantage of the huge cookies they sell (and warm up) as a bed time snack. Staff was SUPER helpful and had a great sense of humor also. Differently going back to this hotel.
5 out of 5
Recommended
for Everyone
by A verified traveler from Wichita, KS

Great Hotel for a Fantastic Price

Posted Aug 12, 2014
Pros: Beautiful, comfy rooms; great breakfast; location was ideal for shopping, eating, and quick access to the highway.
Cons: Pool was outside, but there's not much you can do about that....
Location: Very close to a fantastic shopping area with an abundance of restaurants.
My family (wife and four kids 8 years old and younger) and I have stayed at this hotel in the past, and have always been very pleased with the experience. On this occasion I booked five rooms for an extended family gathering, and once again I was very satisfied. The only complaint that I had was that they weren't able to get us all on the same floor. The excuse was that they were booked solid the night before, and they weren't able to get all of the rooms cleaned and ready for us by our 3:00p check-in time. So, we could either wait another couple of hours for all the rooms to be ready on the same floor, or check-in at 3:00p. We chose to check-in on time, but be on different floors.
5 out of 5
Recommended
for Everyone
by A verified traveler from London, England

Very Nice Hotel, highly recommended for families.

Posted Aug 9, 2014
Pros: Everything!
Cons: As a family, we would appreciate a microwave oven as expected in Suites. The Suites mentioned above all have burners, full sized fridges etc.
Location: The location is central and close to loads of clothes, groceries (COSTCO), Chinese meal etc.
Ever since we stayed at Hyatt Place in Chicago, IL and Cleveland,OH, we have been smitten by its natural decor and layout as it meets our requirements that we are used to at Sierra Suites, Marriott Springhill Suites, Homewood Suites by Hilton and Wyndham Suites.
3 out of 5
by A verified traveler

Check in troubles

Posted Jul 16, 2014
Check in started at 3pm, we arrived about 5:30, they said they had no double rooms ready. They could not give me an estimated time that it would be ready either. They said they could get me into a smaller room immediately, so they showed me one, they said it was the same price as our larger room, I told them that would not work since we had 5 staying in the room. I asked if we could get a refund to stay at a different location, but they said our money was tied up in the 3rd party. We ended up getting our room about 6:40, with no real apologies.
Comment from Hotel Management
Aug 1, 2014 by Lesley, Hotel Management
My apologies for your delayed check in. This is certainly not what you should expect and is definiately not the service we generally offer. I certainly hope that you will give us another chance to serve you in the future so that you may have as enjoyable a stay as our other Expedia guests.
5 out of 5
Recommended
for Everyone
by A verified traveler

Weekend getaway

Posted Jul 15, 2014
Friendly staff comfy bed great breakfast! Unique room with lots of comfy seating
Comment from Hotel Management
Aug 1, 2014 by Lesley, Hotel Management
Thank you so much for sharing your positive feedback! We hope to see you on your next trip to Overland Park!
5 out of 5
Recommended
for Everyone
by A verified traveler

Clean safe area

Posted Jul 14, 2014
It was a great choice for my quick KC Trip. 20 min from the royals, 30 from Worlds of Fun. 5 from the best BBQ place in town
Comment from Hotel Management
Aug 1, 2014 by Lesley, Hotel Management
Thank you so much for sharing the many conveniences of our location. We hope you enjoyed your stay while visiting these many exceptional attractions Kansas City has to offer!
2 out of 5
by A verified traveler

Business trip

Posted Jul 12, 2014
Room dirty sink stopper broken. Shower leaked. Staff raely at front desk.
Comment from Hotel Management
Aug 1, 2014 by Lesley, Hotel Management
My apologies for the problems in your room, I hope they were brought to the attention of our staff so that our maintenance team could repair them and apologize further that you were inconvenienced in any way.
3 out of 5
Recommended
for Everyone
by A verified traveler from Winnipeg Canada

Roofing repairs at 8AM on a holiday. ugh.

Posted Jul 12, 2014
Pros: we liked the central location of this hotel, the free wifi, and the free parking.
Cons: I would suggest that on holidays there be NO construction at 8AM. I mean it's ridiculous to think people are generally are up at 8AM uh no.
Location: central to shopping like the Oak Park Mall, Zona Rosa and the outlet malls!
I have stayed here before in April 2014 for work, so when my husband and I were going back to Kansas City for vacation I figured staying again at the Hyatt Place would be a good idea, based on my prior experience. that being said this time around there was roofing construction going on that was really, really disrupting. every single 5-10 minutes the AC would kick on, and sounded like a car starting over and over- VERY loud and it did not allow for a very quiet or relaxing sleep. there had been construction going on for the roof that really only interrupted us on Friday July 4th- at 8AM in the morning on a federal holiday, it was incredibly loud, disrupting and well there was NO point in trying to sleep in.
Comment from Hotel Management
Aug 1, 2014 by Lesley, Hotel Management
I am so sorry that our roofing repairs disrupted your stay. We made every attempt to locate guests as far from the construction as possible, but clearly this was not the case with your room. Unfortunately the workers were trying to complete work prior to more rain and this unfortunately met with an early start. I am pleased that your prior stay was a reflection of the service we normally offer. And hope that you will continue to visit our property when in the Overland Park area.
3 out of 5
by A verified traveler

Nice and close to the highway

Posted Jun 23, 2014
They don't replace the bedding everyday... My remote to the TV didn't work and neither did the fridg. It was an expressive stay for things to not be working.