Sports facility
Check availability

Reviews of Residence Inn by Marriott Kansas City Overland Park

3 out of 5
Residence Inn by Marriott Kansas City Overland Park
12010 Blue Valley Pkwy, Overland Park, KS

Reviews

8.6

Excellent

Rating 10 - Excellent. 160 out of 285 reviews" "
Rating 8 - Good. 80 out of 285 reviews" "
Rating 6 - Okay. 25 out of 285 reviews" "
Rating 4 - Poor. 8 out of 285 reviews" "
Rating 2 - Terrible. 12 out of 285 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

9.2/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Rachel

Traveled with family
Pool is down and you do not get compensation on room rate for this matter. Cleanliness in room around bathrooms and kitchen can be better. TVs in rooms also didn’t work.
Stayed 1 night in Mar 2024
Response from Residence Inn Management Team on Mar 18, 2024
Rachel, thank you for submitting a review of your most recent stay at the Residence Inn. We sincerely apologize for the pool being down. I hope our team provided the option to use the pool at our sister hotel down the street. Our pool should be up and running soon. We hope you will give us the chance to welcome you back.

8/10 Good

Christine

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Most of the staff were really wonderful - personable and caring while being good at their jobs. Breakfast is great and changes daily with options for everyone! The coffee is even good! The beds and bedding are comfortable and the studio was very well appointed from kitchen to bathroom. Even has beautiful up to date fixtures. The pillows really could be better. And something that sounded like a LOT of trash being loudly picked up (metal clanking and lots of rattling, lasting at least 4 minutes) at 4am, after which I wasn't able to get back to sleep for at least a couple of hours, which I really didn't have. Great place for well behaved dogs - everyone was welcoming and our dog was quite comfortable.
Stayed 3 nights in Feb 2024
Response from Residence Inn Management Team on Feb 19, 2024
Christine, Thank you for taking the time to submit a review of your stay at the Residence Inn. We are glad to hear you had an enjoyable stay and we look forward to welcoming you back.

10/10 Excellent

Sean

Hotel was obviously doing some construction and revamping of some areas. Everyone working there was very polite and thoughtful about keeping things quiet and out of peoples way quite nice and I would recommend it again.
Stayed 1 night in Jan 2024
Response from Residence Inn Management Team on Jan 23, 2024
Sean, Thank you for the review and nice comments about our Residence Inn. Yes, we are undergoing a renovation which should be completed by the end of the week. We appreciate your understanding while we went through the revamping process. We hope to welcome you back soon.

2/10 Terrible

Brad

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Avoid this crap hole
We booked a hotel that was advertised as having a working pool. Once we checked in we were informed the pool has been closed for renovations for days. We specifically searched for a hotel with a pool as we had 3 kids with us. The front desk told us we can drive 3 miles to a sister hotel and use that pool….it was -5 out after i got off the phone with the front desk. How stupid are you all to send people out with swim suits on in that cold weather. I was told a manager would call me in the morning and discount our stay. No one has called and i was charged the full rate. So more lies. Very shady place. Hallway smells like paint Exposed electrical outlets in the hall so that is a huge safety hazard for kids around. One of the bedrooms jn the double suite we had was hot and the other was cold. The beds and pull out couch were as soft as a sheet of plywood. The breakfast was lacking.
Stayed 1 night in Jan 2024
Response from Residence Inn Management Team on Jan 25, 2024
Good afternoon Brad,Thank you for taking the time to share your thoughts regarding this issue. We appreciate you bringing it to our attention. Our management team has reached out to you to discuss your concerns in further detail.Once again, our apologies and thank you for taking the time to share your feedback. We appreciate you choosing to stay with us.

6/10 Okay

Christine

Traveled with group
Liked: Amenities
It’s hard to review because the facility is being remodeled; painting, new carpet, etc.
Stayed 1 night in Dec 2023
Response from Residence Inn Management Team on Jan 2, 2024
Good morning and Happy New Year Christine. Thank you for taking the time to submit a review of your most recent stay at the Residence Inn. Our renovation is scheduled to be completed in mid January. We hope you will give us an opportunity to welcome you back so we can showcase our newly renovated hotel.

10/10 Excellent

Blake

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and a pleasant experience overall!
Stayed 4 nights in Dec 2023
Response from Residence Inn Management Team on Dec 28, 2023
Blake, thank you for taking the time to submit a review of your most recent stay at the Residence Inn. We are glad to hear you had a great stay. We hope to welcome you back in our newly renovated hotel after the first of the year. Happy New Year.

10/10 Excellent

Patty

Traveled with partner
Stayed 1 night in Dec 2023
Response from Residence Inn Management Team on Dec 28, 2023
Good morning Patty,Thank you for taking the time to submit a review of your most recent stay at the Residence Inn. We are glad to hear you had a great stay. We hope to welcome you back in our newly renovated hotel after the first of the year. Happy New Year.

8/10 Good

Karthleen

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Residence Inn Management Team on Dec 22, 2023
Karthleen, thank you for taking the time to submit a review of your most recent stay at the Residence Inn. We are glad to hear you had an enjoyable stay. We hope to welcome you back in the newly renovated Residence Inn after the first of the year. Happy Holidays.

10/10 Excellent

jim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Residence Inn Management Team on Dec 12, 2023
Good morning Jim,Thank you for taking the time to submit a review of the Residence Inn. We are glad to hear you had a great stay. We hope to welcome you back soon so you can experience our newly renovated hotel. Happy Holidays.

10/10 Excellent

Tammy

Business traveler
Liked: Amenities
Clean room and friendly front desk clerk.
Stayed 1 night in Nov 2023
Response from Residence Inn Management Team on Dec 1, 2023
Tammy,Thank you for the wonderful review of your most recent stay at the Residence Inn. We hope to welcome you back soon. Happy Holidays

2/10 Terrible

Xin

Stayed 5 nights in Nov 2023
Response from Residence Inn Management Team on Jan 2, 2024
Thank you for taking the time to submit a review of your stay, Xin. We are sorry to hear that your expectations were not met. Please reach out to our management team directly to let us know how we can improve.

8/10 Good

Vincent

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff
Stayed 8 nights in Oct 2023
Response from Residence Inn Management Team on Nov 10, 2023
Vincent,Thank you for your review. We are glad to hear you had a great experience and we look forward to welcoming you back soon!

8/10 Good

Shirley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ok
After a mixup on reservations from a “third party “ we finally got the room we reserved on the 3rd try. Carla was very helpful
Stayed 4 nights in Oct 2023
Response from Residence Inn Management Team on Oct 30, 2023
Shirley,Thank you for submitting a review of your most recent stay at the Residence Inn. We are sorry for the reservation confusion but glad to hear Carla was able to assist. We hope to welcome you back soon.

8/10 Good

David

Liked: Cleanliness, staff & service, room comfort
Residence
It was adequate nothing special
Stayed 3 nights in Oct 2023
Response from Residence Inn Management Team on Oct 17, 2023
David, thank you for taking the time to submit a review of your most recent stay at the Residence Inn. I hope you will give us another chance after the first of the year when our hotel will be newly renovated. Thanks again.

10/10 Excellent

Richard

Stayed 1 night in Aug 2023
Response from Residence Inn Management Team on Sep 13, 2023
Richard, Thank you for the wonderful review of the Residence Inn. We are glad to hear you had a wonderful stay and look forward to welcoming you back soon.

8/10 Good

Kristyn, Bel Aire

Traveled with family and small children
Liked: Amenities
Great place to stay. Easy access To all the major highways
Stayed 1 night in Aug 2023
Response from Residence Inn Management Team on Aug 17, 2023
Kristyn,Thank you for taking the time to submit a review of your stay at the Residence Inn. We are glad to hear you had a good experience and look forward to welcoming you back soon.

10/10 Excellent

Debby

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every staff member I encountered was very polite, eager to help and attentive to customers.
Stayed 1 night in Aug 2023
Response from Residence Inn Management Team on Aug 15, 2023
Hi Debby,Thank you for the excellent review of your most recent stay at the Residence Inn. We hope to welcome you back soon.

10/10 Excellent

Heather

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 1 night in Aug 2023
Response from Residence Inn Management Team on Aug 10, 2023
Heather,Thanks for the great review of the Residence Inn. We look forward to welcoming you back soon.

10/10 Excellent

Rondee

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is older and needs a face lift that being said the people are amazing. Rotanda , Clara and the morning cook on Sunday were all wonderful. The food was great for breakfast. Love the location but the a/c unit is very loud.
Stayed 1 night in Jul 2023
Response from Guest Service Manager on Aug 1, 2023
Hello Rondee, We will share your wonder compliments with the weekend front desk and breakfast teammates. Also, Thank you for letting us know of the A/C issue, we will have an HVAC vendor have a look at it and see what resolution we can find. We hope you stay with us again

8/10 Good

Kevin

Stayed 1 night in Jul 2023
Response from Residence Inn Management Team on Aug 21, 2023
Thank you for taking the time to submit a review of your most recent stay at the Residence Inn, Kevin! We are glad to hear you had a great stay and look forward to welcoming you back soon!

10/10 Excellent

Amanda

Stayed 3 nights in Jul 2023
Response from Residence Inn Management Team on Aug 10, 2023
Amanda,Thank you for taking the time to submit a review of the Residence Inn. We are glad to hear you had a great stay and look forward to welcoming you back soon.

6/10 Okay

Zhirayr

Stayed 5 nights in Jul 2023
Response from Residence Inn Management Team on Aug 10, 2023
Zhirayr,Thank you for taking the time to submit a review of your most recent stay at the Residence Inn. Please give us a call or drop us a note to let us know what we can do to improve our services. Our entire team strives to make sure all of our guests depart happy.

8/10 Good

John

Traveled with family
Stayed 8 nights in Jul 2023
Response from Residence Inn Management Team on Jul 17, 2023
John,Thank you for taking the time to review the hotel from your most recent stay at the Residence Inn. We look forward to welcoming you back.

10/10 Excellent

Timothy, Hutchinson

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and quiet.
Stayed 1 night in Jun 2023
Response from Residence Inn Management Team on Jul 4, 2023
Timothy, thank you for taking the time to post a review of your most recent stay at the Residence Inn. We look forward to welcoming you back. Thanks for your business.

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2023
Response from Residence Inn Management Team on May 24, 2023
Paul, thank you for taking the time to submit a review. We are glad to hear you had a wonderful stay and look forward to welcoming you back soon!

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff we very friendly and helpful. Their free breakfast was also awesome to get my days going. Great place to stay!
Stayed 3 nights in May 2023
Response from Residence Inn Management Team on May 8, 2023
Scott, Thank you for the great review. We are glad to hear you had a wonderful stay and we look forward to welcoming you back soon.

2/10 Terrible

Clint

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in May 2023
Response from Residence Inn Management Team on May 8, 2023
Clint, thank you for taking the time to review the hotel. We are sorry to hear your stay was less than expected. In order for our team to improve our services, we would like more information regarding your stay. Please reach out to the management team directly so we can discuss. Thank you

10/10 Excellent

Teel

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Residence Inn Management Team on Apr 25, 2023
Teel, thank you for the great review of your most recent stay at the Residence Inn. We look forward to welcoming you back soon!

4/10 Poor

Kimberly

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Wouldn’t recommend!
Staff was very friendly. The room had a musty smell and pull out couch had mold where mattress laid on pull out. The furnace/ac was in our room closet and was so loud we didn’t sleep. It would be completely silent and then once that kicked on…It was like a plane was in the room. Breakfast was absolutely inedible. We checked out after one night.
Stayed 2 nights in Apr 2023
Response from Residence Inn Overland Park on Apr 11, 2023
Dear Kimberly,Thank you for taking the time to share your thoughts regarding this issue. I appreciate you bringing it to our attention. I will share your message with the hotel leadership team.Once again, thank you for taking the time to share your feedback. I appreciate you choosing to stay with us.Sincerely Residence Inn Overland Park

10/10 Excellent

Yolanda

Stayed 3 nights in Apr 2023
Response from Residence Inn Management Team on May 8, 2023
Yolanda,Thank you for the great review. We are glad to hear you had a wonderful stay and we look forward to welcoming you back soon.

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly, peaceful and relaxing experience. Not at all noisy. For this level of hotel the breakfast was plentiful - variety of hot items, scrambled eggs, mini waffles, some type of sausage and oatmeal. One morning, biscuits and gravy. Variety of baked goods, apples and oranges, cold cereals, choice of milks and juices. Excellent coffee.The breakfast ladies kept food replenished and assured the food areas were always free of spills and crumbs.
Stayed 3 nights in Mar 2023
Response from Residence Inn Management Team on Mar 28, 2023
Barbara, thank you for the wonderful review. We are glad you had a great experience at the Residence Inn. We look forward to welcoming you back soon.

10/10 Excellent

KA

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 2 nights in Mar 2023
Response from Residence Inn Management Team on Mar 27, 2023
Thank you for the review KA. Glad to hear you had a great stay at the Residence Inn. We hope to welcome you back soon.

6/10 Okay

TraLanda

Business traveler, Traveled with family
Liked: Cleanliness, property conditions & facilities
The property was clean, but the guy who was there at check in had a lot of trouble getting our room, although it was paid in advance, and also told me there would be a hold for incidentals, but could not tell me how much. I asked twice and he said he didn’t know I would have to check with my bank.
Stayed 1 night in Mar 2023
Response from Residence Inn Management Team on Mar 28, 2023
Hi TraLanda,Thank you for taking the time to submit a review of your most recent stay at the Residence Inn. We apologize for any inconveniences during your check in process. We will work with our team to be sure they understand the authorization hold process for incidental charges. We hope you will give us the opportunity to welcome you back soon.

8/10 Good

Jordyn

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Even though the heating element of the pool was broken, the staff made it right by giving us access to the sister hotel pool and providing a complimentary stay. Very appreciative of that
Stayed 1 night in Mar 2023
Response from Residence Inn Management Team on Mar 9, 2023
Hi Jordyn,Thank you for your review of your stay at the Residence Inn. We are sorry about the pool issue but glad to hear our team took care of you. We look forward to welcoming you back.

4/10 Poor

Lindsay

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The first room we were in the deadbolt was broken and we didn’t know it. When we tried to leave the next morning the deadbolt was stuck. That is a HUGE safety issue. My husband finally got it open with a knife after a lot of struggling. They did move us to a new room but the heater wasn’t working correctly and it got really hot in there. The only solution they gave us was to turn on the air conditioner. But it was 35-40 degrees.
Stayed 2 nights in Feb 2023
Response from Residence Inn Management Team on Feb 27, 2023
Lindsay,Thank you for taking the time to review the hotel and bringing these items to our attention. We strive to provide the best possible service. Please reach out to our management team so we can discuss the situation with you further.

8/10 Good

Lisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2023
Response from Residence Inn Management Team on Mar 20, 2023
Hi Lisa,Thank you for taking the time to review the hotel. We hope to welcome you back soon.

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a great stay but the heat did not work right so it was really cold. We were tired so we just got extra blankets but others then that it was good.
Stayed 1 night in Feb 2023
Response from Residence Inn Management Team on Feb 10, 2023
Thank you for taking the time to review the hotel. We are glad to hear you had a great stay and sincerely apologize for the issues you experienced with the heat. We hope you will have the opportunity to stay with us again.

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Anniversary trip
We were in town celebrating our anniversary and chose your hotel to stay at.
Stayed 2 nights in Jan 2023
Response from Residence Inn Management Team on Jan 30, 2023
Steve, Thank you for the 10 out of 10. Glad to hear you had a wonderful staying celebrating your anniversary. We hope to welcome you back soon!

10/10 Excellent

Karen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect!
Stayed 1 night in Jan 2023
Response from Residence Inn Management Team on Jan 30, 2023
Karen,Thanks for taking the time to review the hotel and giving us a 5 out of 5. Glad to hear everything was perfect. We look forward to welcoming you back soon.

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2023
Response from Residence Inn Management Team on Mar 9, 2023
Thanks for the great review Heather. We look forward to welcoming you back soon.

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2023
Response from Residence Inn Management Team on Mar 9, 2023
Thanks for your review Katherine. We look forward to welcoming you back.

10/10 Excellent

Emily

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022
Response from Residence Inn Management Team on Jan 6, 2023
Emily,Thank you for reviewing the hotel. We are so glad to hear you had a wonderful stay. We look forward to welcoming you back soon. Happy New Year.

10/10 Excellent

Shannon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2022

6/10 Okay

Nathaniel

Traveled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Pretty good hotel..except a few things
Location was great. We were in town for the thanksgiving holiday. Good to have nearby shopping. Especially a Walmart. Staff had excellent customer service. Super polite. Breakfast was delicious daily. Everything was perfect except some aspects of the room. The two bedroom suite was spacious. Had pretty much everything we needed. However, when we folded out the sofa bed, the mattress was filthy. Stains all over it. A huge stain at one end. I’m guessing they don’t inspect that part when preparing the rooms for the next guest. So we just ended up buying an air mattress. Like I said…WALMART! Check out was just as much of a breeze as check in was. Spent no time getting in and out. Elevator is a little slow but it’s only 3 floors and we ended up using the stairs anyway. Rooms were pretty quiet. Several guests had dogs but I would rarely hear one bark unless a door was open. Rooms could use a little upgrade on the old landline phone and outdated alarm clocks.
Stayed 4 nights in Nov 2022
Response from Residence Inn Management Team on Nov 28, 2022
Nathaniel, We appreciate you taking the time to review the hotel from your most recent stay over the Thanksgiving holiday. Glad to hear our staff provided excellent customer service along with a delicious daily breakfast. Thank you for letting us know about the sofa sleeper mattress. We will be sure that our housekeeping team is aware of your comments and that they inspect these daily. Without your feedback we would not be able to improve our services. Thanks and have a wonderful holiday season.

10/10 Excellent

Lorraine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It had the comfort of home.
Stayed 3 nights in Nov 2022
Response from Residence Inn Management Team on Nov 28, 2022
Thank you for taking the time to review the hotel Lorraine. We are glad you had a great stay and look forward to welcoming you back.

8/10 Good

Emily

Stayed 1 night in Oct 2022
Response from Residence Inn Management Team on Oct 24, 2022
Good morning Emily,Thank you for taking time to review the Residence Inn. We are glad to hear you had a great stay and hopefully, we will be able to welcome you back soon.

10/10 Excellent

Robert

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at Residence Inn Marriott where friendly, helpful, when needed something they were able to give us extras or suggestions of where to get good BBQ!
Stayed 4 nights in Aug 2022
Response from Residence Inn Management Team on Oct 24, 2022
Robert, thank you for taking the time to review the hotel. We are glad to hear you had a wonderful stay and we look forward to welcoming you back.

10/10 Excellent

Bradley

Stayed 2 nights in Oct 2022
Response from Residence Inn Management Team on Oct 12, 2022
Thanks for taking time to review the hotel, Bradley. We are glad to hear you had a wonderful stay. We look forward to welcoming you back soon.

10/10 Excellent

Ann

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. The staff was excellent as well.
Stayed 4 nights in Sep 2022
Response from Lynne F. on Sep 29, 2022
Ann, thank you so much for your review. We are glad to hear you had a wonderful stay and we look forward to welcoming you back.

8/10 Good

Keli

Disliked: Room comfort
Stayed 1 night in Sep 2022
Response from Lynne F. on Sep 29, 2022
Keli,Thank you for taking the time to review your stay at the Residence Inn. It looks like you had an enjoyable stay. We hope to welcome you back soon.