Ratings based on 514 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
92% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 7, 2015
Had a wonderful time! Friendly staff and lovely room and accommodations. Very close to many attractions. Overall great stay!
Comment from Hotel Management
Jan 8, 2015 by Steve, Hotel Management
Thank you for taking your time to share your feedback on your stay at Sheraton Crown Center. I am delighted to hear what a great stay you had with us and that our staff was warm and welcoming. We are very fortunate to be located in the heart of Crown Center with so many fun attractions and great dining and it is fantastic you could enjoy all the area has to offer at your convenience. We value your business and hope to serve you as our guest again!
5 out of 5
Recommended
for Everyone
by A verified traveler

Family

Posted Jan 5, 2015
Pros: All very good.
Location: Weather kept us from doing any "extra" things. Could use more signs on the road directions to Crowne Center.
We had a really good experience. Thank you. More info Not necessary. This should be enough. Don't like "reviews".
Comment from Hotel Management
Jan 6, 2015 by Steve, Hotel Management
Thank you very much for sharing your feedback on your stay at Sheraton Crown Center. I am delighted to hear what a great stay you had with us! We value your business and look forward to welcoming you back in the future.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice

Posted Jan 3, 2015
Maybe bc we booked w Expedia location of our room was not great
Comment from Hotel Management
Jan 5, 2015 by Steve, Hotel Management
Thank you for taking your time to share your feedback on your stay at Sheraton Crown Center. I sincerely apologize if our team was unable to meet your expectations during your stay. We strive to create as relaxing a stay as possible and hope to welcome you back in the future to create a more signature stay.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Florence, MO

New years getaway

Posted Jan 2, 2015
Great location, staff, and amenities. Shuttles were awesome. Would definitely stay here again!
Comment from Hotel Management
Jan 5, 2015 by Steve, Hotel Management
Sara- Thank your for taking your time to share your feedback on your stay at Sheraton Crown Center. I am happy to hear what a great stay you had with us and that our staff made you feel warm and welcome. We are very fortunate to be located in the heart of Crown Center with so many great sites and shops and it is great you were able to take advantage of all the area has to offer. We value your business and look forward to welcoming you back in the future.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice quiet stay even on New Year's Eve.

Posted Jan 2, 2015
Pros: Quiet, comfortable, clean.
Cons: Elevators kind of slow.
Location: Not super familiar with the area
Lovely hotel, would stay again. Never could get the room to warm up sufficiently but it wasn't freezing. Elevators were quite a long wait - but it was New Year's Day with zillions of people. Also took awhile for the valet car delivery - but it WAS New Year's day. Overall, quite nice and am amazed that it was so quiet on such a night.
Comment from Hotel Management
Jan 5, 2015 by Steve, Hotel Management
Thank you for sharing your feedback on your stay at Sheraton Crown Center. I am delighted to hear you enjoyed your overall stay with us and were able to relax in the comfort of your guest room to bring in the New Year. I sincerely apologize for the frustration you experienced with Valet. This is not typical of what staying at Sheraton should feel like. We value your business and hope to welcome you back for another great stay.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 28, 2014
Great hotel and location but not crazy about paying to park!!!
Comment from Hotel Management
Dec 29, 2014 by Steve, Hotel Management
Thank you for sharing your feedback on your stay at Sheraton Crown Center. I am happy to hear you enjoyed your stay with us. We strive to create as welcoming and comfortable a stay as possible. We value your business and look forward to serving you as our guest in the future.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom New Jersey

Best hotel in Kansas City!

Posted Dec 16, 2014
Came here from New Jersey for he Cheifs game. Had such a great time! They had a shuttle to the game that picked you up whenever you needed. Absolutely beautiful hotel. I will only stay here on my visits to KC from now on!
Comment from Hotel Management
Dec 17, 2014 by Steve, Hotel Management
Jessica- Thank you very much for sharing your feedback on your stay at Sheraton Crown Center. I am happy to hear what a great stay you had with us and were able to take advantage of our shuttle available to our guests to the Arrowhead Stadium. It means a lot to the Sheraton team this is your favorite place to stay in KC. We look forward to welcoming you back for another signature experience.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom St. Paul, MO

Posted Dec 12, 2014
Hotel is clean and very nice. The parking is well lit and easy to navigate.
Comment from Hotel Management
Dec 16, 2014 by Steve, Hotel Management
Laura- Thank you for sharing your feedback on your stay at Sheraton Crown Center. I am happy to hear you enjoyed your stay with us. We value your business and look forward to welcoming you back in the future.
2 out of 5
by A verified travelerfrom Missouri

Unsatisfied

Posted Dec 9, 2014
Pros: Staff was nice, especially the Valet staff!
Cons: The noise when young people are staying. It would have been nice to be offered a discount for the trouble we had to deal with.
Location: Location is awesome and within walking distance to Legoland, the Aquarium, and other family friendly shops and activities.
The hotel is beautiful and the location is awesome, but we were disappointed in our stay for a couple of reasons. First, we checked in and found out that the room we had booked (King with pull out couch) was not available and they gave us a double bed room instead. There was no discount refunded or offered. Finally, we had to listen to teenagers running up and down the hallway until 2 AM. We complained after listening to it for an hour, which was at 10:30 pm. We were assured that security would take care of it, which they never did. This hotel is very expensive and gorgeous, but for the money we paid, our family was very disappointed. This is an annual Christmas trip for us and we will definitely try a new hotel next year.
Comment from Hotel Management
Dec 11, 2014 by Steve, Hotel Management
bransjen- Thank you for sharing your feedback on your stay at Sheraton Crown Center. I sincerely apologize if your stay was less than perfect due to the noise levels on your guest floor as well as if our team was unable to honor your request for a king bed. I understand your frustrations. It is our goal to create as relaxing and accommodating a stay as possible. We hope to have the opportunity to welcome you back to create a more signature stay in the future.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 9, 2014
1st time in KC would stay again. Clean and comfortable rooms. Sleep well. Friendly staff. The WiFi was super slow.
Comment from Hotel Management
Dec 9, 2014 by Steve, Hotel Management
Thank you for sharing your feedback on your stay at Sheraton Crown Center. It is great to hear you enjoyed your stay with us and that our staff was friendly and accommodating. We strive to create as comfortable and relaxing a stay as possible and I am happy you received this experience. We look forward to serving you as our guest again in the future.