Ratings based on 600 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
92% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel-

Posted Jul 28, 2015
loved the connection from the hotel to the mall, train station, etc. The hotel was comfortable and clean. It was a little out dated but still very nice and inviting. The only thing I would say about it was the pool was kind of dirty. We went out there on a Saturday morning around 8am and there was cigarette buts and beer cans from the night before. But other than that it was a great experience and I would stay here again!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 27, 2015
Very nice place. Free breakfast for checking out before 12:00.
3 out of 5
Recommended
for Everyone
by A verified traveler

Location OK. Watch for additional fees.

Posted Jul 27, 2015
Location: Definitely plan on spending time at the Nelson-Atkins Museum.
Generally an acceptable property. Nice exercise room. This hotel charges additional fees for daily parking, Wi-Fi access, etc. so factor them in toi your daily costs.
5 out of 5
Recommended
for Everyone
by A verified traveler from Dallas

Above and Beyond Expectations

Posted Jul 23, 2015
Pros: This hotel is very convenient, offering covered and safe access to all of the amenities that Crown Center has to offer.
Cons: Nothing
Location: Location is fabulous if you want a taste of Kansas City.
Our traveling party included young children. We were on the road at 4:00AM the day we arrived and absolutely exhausted. The staff was kind enough to offer us our room before our scheduled check-in time which was greatly appreciated. The room was clean and quiet; such a welcome reprieve after a long day. I am completely committed to Sheraton after this wonderful experience!
Comment from Hotel Management
Jul 28, 2015 by Jim S. , Hotel Management
Thank you for sharing your feedback regarding your recent stay at Sheraton Kansas City Hotel at Crown Center. I am happy to hear what a top notch experience you had with us and that our staff went above and beyond to ensure you had everything you needed for a comfortable and memorable stay. Your feedback means a lot to us and we hope to have the opportunity to welcome you back for another great stay!
4 out of 5
Recommended
for Everyone
by A verified traveler

Adequate Biz stay - great location.

Posted Jul 6, 2015
Pros: Prompt room service.
Cons: Deep cleaning - trash under beds.
Location: Block-ish from Union station & mall-thing.
Perfect location for attending or working a Union Station event.
Comment from Hotel Management
Jul 9, 2015 by Steve, Hotel Management
I appreciate you sharing your feedback on your stay at Sheraton Crown Center. I am happy to hear what a great stay you had with us and the location worked out conveniently for you. We are very fortunate to be located in the heart of Crown Center with so many great sites and dining in the area. We value your business and look forward to welcoming you back in the future.
3 out of 5
by A verified traveler

Posted Jul 6, 2015
The Sheraton KC was a letdown from Sheratons we've stayed at in the past. Some litter throughout the hotel, especially the halls. The pool area was dirty, puddles of standing water, dirty towels piled 6 feet high. Air quality inside was poor, humid to damp. Food was good in the restaurant but the cafe had a poor selection. Will go elsewhere next time.
Comment from Hotel Management
Jul 9, 2015 by Steve, Hotel Management
Thank you for taking your time to share your feedback on your recent stay at Sheraton Crown Center. I sincerely apologize if our team failed to meet your expectations during your stay. It is our goal to create as comfortable and accommodating a stay as possible. The conditions of the pool are unacceptable and I appreciate you bringing this to our attention. I have shared this with our housekeeping team to address immediately. Your business is important to our team and it would mean a lot to have you back to create a more positive experience in the future.
5 out of 5
Recommended
for Everyone
by A verified traveler from Lincoln NE

Nice hotel, would stay there again

Posted Jul 1, 2015
Pros: Everything
Cons: Not much....couple of staff were less than friendly, but, in there defense it was crazy busy, they did a good job!!
Location: Rolling Stones - Arrowhead Stadium
Friendly staff, room was awesome, bed super confortable.....Nice place to stay
Comment from Hotel Management
Jul 6, 2015 by Steve, Hotel Management
Thank you for sharing your feedback on your stay at Sheraton Crown Center. I am happy to hear you enjoyed your stay with us and that our staff made you feel warm and welcome! It is our goal to create as comfortable and accommodating a stay as possible and it is great you received this experience. We value your feedback and look forward to welcoming you back for another great stay.
3 out of 5
by A verified traveler from illinois

Nice hotel, horrible staff, bad location & service

Posted Jun 22, 2015
Hotel staff lacked any forward thinking for guests needs, their primary concern is putting out biggest fire - totally reactionary. Asked about shuttle to baseball game several days in advance and they failed to tell us you had to reserve your seat. We had to take a taxi. Who only runs one shuttle? Also, first room they put us in still had people in it - they were as shocked as We were when we opened the door. Little kid got on elevator without parent and the hotel staff just watched and told them to take the next elevator. We did, but the kids went to the lobby, not the mezzanine like the parents. We tried to tell staff in lobby what had happened but they ignored us and took kids elsewhere.
Comment from Hotel Management
Jun 30, 2015 by Steve, Hotel Management
Thank you fro sharing you feedback on your stay at Sheraton Crown Center. I sincerely apologize if our staff failed to exceed your expectations during your stay. As a Sheraton we strive to create as welcoming and accommodating a stay as possible. It is very disappointing to hear we were unable to create this for you. I have shared your feedback with the appropriate teams to make sure we address this with our staff and take the necessary steps to ensure this service does not continue to occur. Your business means a lot to us and we hope to have the chance to welcome you back to create a more signature stay.
5 out of 5
Recommended
for Everyone
by A verified traveler from Kansas

Classy Hotel, Vibrant Area

Posted Jun 22, 2015
We were in Kansas City to see "Once" at the Kaufmann Performing Arts Center and decided on this hotel for a good location, near the venue. We were beyond pleased with our stay in the Sheraton. The hotel is classy and the area is vibrant. So much to take in and appreciate. Our stay was a "5" across the board.
Comment from Hotel Management
Jun 30, 2015 by Steve, Hotel Management
Thank you for taking your time to share your feedback on your recent stay at Sheraton Crown Center. I am happy to hear what a great stay you had with us and were able to enjoy all the amenities available to you to create a comfortable and memorable stay. We truly value your business and we look forward to creating another 5 star experience in the future!
2 out of 5
by A verified traveler from Arkansas

Great location but that is about all

Posted Jun 8, 2015
Pros: Good location for the Sprint Center and a nice shuttle service
Cons: Try providing something for the guest other than a plain room and something that will make us want to come back and pay the kind of money that you are
If you are going to an event at the Sprint Center, this is a great location. Unfortunately, that is about all it is. For almost $300/night, there was very slow check-in, the room is outdated, the shower didn't work well, the A/C was inadequate, and there was only enough cream and sugar for 1 person to have a cup of coffee. We left soft drinks in the refrigerator and they were still hot the next day when we left. There is no restaurant in the hotel, only overpriced room service, and no bar or lounge either. Just no value for the money AT ALL! Not even close to most Sheratons we have stayed in.
Comment from Hotel Management
Jun 10, 2015 by Steve, Hotel Management
Thank you for sharing your comments on your stay at Sheraton Crown Center. I sincerely apologize if your stay was less than perfect due to the maintenance issues you experienced in your room. Please let us know immediately in the future so we can have our engineering team fix these issues. We have a restaurant in the hotel, Spectators Gastro-Pub which is open for breakfast, lunch and dinner. This is located on our Mezzanine level. Your feedback is important to us and we hope to create a more positive stay for you in the future.