Ratings based on 955 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
88% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
4.2 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveler from tulsa ok

Posted Aug 26, 2014
Pros: Location
Cons: Update the room. Don't pure people in rooms that have big defects.
Location: The plaza is really great.
There was a huge rip in the carpet. Made service was hard to,get. It's in a good spot to enjoy the plaza but that's the only good thing I really have to say about this hotel.
Comment from Hotel Management
Aug 28, 2014 by Ted F General Manager, Hotel Management
Thanks for staying at the Sheraton Suites on the Country Club Plaza. I was disappointed to read your experience at the hotel was not excellent. I do apologize for the items you mentioned that you encountered during your stay. The hotel housekeeping and maintenance staff usually do a very nice job getting the rooms ready for our guests and I will review these items with them so they can be corrected. We appreciate your business and hope to have you return to our hotel on a future visit to the Kansas City Country Club Plaza. Ted Frerking, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 23, 2014
Pros: We were on the concierge floor and the rooms were one bedroom mini suites with food & beverages available most of the time.
Close to country club plaza which is an awesome area for shopping and great places to eat. Not far from city center but it is a mess in the city with construction.
Comment from Hotel Management
Aug 28, 2014 by Ted F General Manager, Hotel Management
Thanks for staying at the Sheraton Suites on the Country Club Plaza and sending feedback on your stay. It was good to read you had a good experience at our hotel. The hotel does have a great location on the Country Club Plaza and I hope you were able to enjoy some shopping and dining on the Country Club Plaza during your visit. We appreciate your business and look forward to your return to our hotel on a future visit to Kansas City. Ted Frerking, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from St. Louis

Great place to stay by Country Club Plaza

Posted Aug 22, 2014
The room was large and very clean. Staff was exceptionally friendly, greeting us in the hallway and asking if we needed anything. The indoor/outdoor pool was great. It is in easy walking distance to the Country Club Plaza area but just on the edge so quiet at night.
Comment from Hotel Management
Aug 27, 2014 by Ted F General Manager, Hotel Management
I am glad you chose to stay at the Sheraton Suites on the Country Club Plaza for your recent trip to Kansas City. It was good to read that you found our room accommodations to be nice and our staff to be friendly and helpful. We have a great hotel in a great location on the Country Club Plaza and I am glad you had a great experience. We appreciate your business and look forward to have you return as our guest on a future visit to the Kansas City County Club Plaza. Ted Frerking, General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler from Minneapolis

Impromptu trip to Kansas City

Posted Aug 20, 2014
Pros: Location and staff.
Cons: Decor.
Location: The plaza is a great area with more than enough restaurants and bars to accomodate a traveler.
Efficient check in and good location regarding the surrounding area. The front desk staff was very pleasant and helpful. It was our anniversary and they brought up a bottle of Persecco and chocolate covered strawberries. Very thoughtful. The size of the room was great allowing us to spread out. The decor of the Hotel is tired. The hallways and the rooms felt used hard or at least worn. Everything was clean and in working condition, but it did not feel like a good value for the price. It seems like the hotel needs a cosmetic makeover. Especially when situated in an upscale neighborhood. I would stay again if lacking other options or for a reduced rate. Again, not a bad hotel, just not up to date enough for the price.
Comment from Hotel Management
Aug 23, 2014 by Ted F General Manager, Hotel Management
Thanks for staying at the Sheraton Suites on the Country Club Plaza and sending feedback on your stay. It was nice to read you had a good experience at our hotel. The hotel staff strive to deliver an excellent guest experience to all of our guests and I was glad to read they did a good job of delivering that experience to you. We appreciate your business and look forward to your return to our hotel on a future visit to Kansas City. Ted Frerking, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Wichita, KS

Great Room/Great Location & they have a POOL!

Posted Aug 18, 2014
Pros: cleanliness and comfort of rooms
Location: Everything in the Plaza...shopping, eating, free outdoor music, night clubs, etc.
The room was great. There's separate sitting area with TV, Desk, Refrigerator and Microwave French doors lead you to a separate sleeping area with TV. Also the location of the hotel is within walking distance to the Plaza and very short cab ride or drive to Westport. The restaurant has a lot to be desired. Their service and food was okay...definitely less then I expected for a Sheraton. Other then that I'd definitely stay there again.
Comment from Hotel Management
Aug 21, 2014 by Sheraton Staff, Hotel Management
Thanks for staying at the Sheraton Suites on the Country Club Plaza. It was nice to read your overall experience at the hotel was very good. I do apologize for the items you mentioned that you encountered in the restaurant. I will review your comments with the restaurant manager so they can be addressed. We appreciate your business and hope to have you return to our hotel on a future visit to the Kansas City Country Club Plaza. Ted Frerking, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice Suite

Posted Aug 18, 2014
The room was nice. Unfortunately, we had four guys in it, so we had to double up on the pull out couch, which was less than enjoyable. However, the bed was excellent. The breakfast in the morning was delicious.
Comment from Hotel Management
Aug 20, 2014 by Sheraton Staff, Hotel Management
Thanks for staying at the Sheraton Suites on the Country Club Plaza for your recent trip to Kansas City. It was good to read that you found our room accommodations to be nice and our breakfast to be delicious. We have a great hotel in a great location on the Country Club Plaza and I am glad you had a good experience. We appreciate your business and look forward to have you return as our guest on a future visit to the Kansas City County Club Plaza. Ted Frerking, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from St Louis

Business

Posted Aug 13, 2014
Some of most helpful and pleasant employees I've encountered. Best pillows too.
Comment from Hotel Management
Aug 20, 2014 by Sheraton Staff, Hotel Management
Thanks for staying at the Sheraton Suites Kansas City and sending feedback on your stay. Both are appreciated. It was good to read you had an excellent experience at the hotel and our service exceeded your expectations. We appreciate your business and look forward to a return visit. Ted Frerking, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from midwest

Ok hotel close to the country club plaza

Posted Aug 13, 2014
Nothing really super special but comfortable enough for the family if three. The living room was configured awkwardly and seemed small. The bathroom seemed to be small too! We did like the pool.
Comment from Hotel Management
Aug 16, 2014 by Sheraton Staff, Hotel Management
I am glad you choose to stay at the Sheraton Suites on the Country Club Plaza for your recent trip to Kansas City. It was good to read that you found our room accommodations to be nice and our staff to be friendly and helpful. We have a great hotel in a great location on the Country Club Plaza and I am glad you had a good experience. We appreciate your business and look forward to have you return as our guest on a future visit to the Kansas City County Club Plaza. Ted Frerking, General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel on the Plaza but a little beat-up.

Posted Aug 5, 2014
Pros: The "suites" concept makes it easy to read, watch t.v., etc. early or late while your spouse/ partner sleeps. A very quiet hotel. Good art work.
Cons: Furnishings and upholstery were a bit beat-up or well worn
Location: Great location: close to shopping in Country a Club Plaza; to entertainment, theater and the arts Downtown; and upscale residential in Mission, etc.
A conveniently located hotel for everything we planned on our family reunion visit to Mission KS.
Comment from Hotel Management
Aug 9, 2014 by Sheraton Staff, Hotel Management
Thanks for sending the positive feedback on your recent stay at the Sheraton Suites Kansas City. I was glad to read you found our hotel to be conveniently located for all of your family reunion activities. It is always fun to spend time with your family and I am glad we were able to be a part of your reunion. Thanks for staying with us. We hope to see you again soon. Ted Frerking, General Manager.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel on the Country Club Plaza

Posted Aug 4, 2014
My only complaints would be the lack of information about the hotel in the room and there wasn't a full length mirror. We wanted to know if there was a Sunday Brunch available. I realize I could've called the front desk but in most hotels I've stayed in there is usually a binder in the room with detailed information regarding the available amenities. There was a small booklet but it lacked a lot of information. Other than those two minor issues, we had a fantastic time! Our room was very clean, Starbucks & Tazo tea was provided in our room and the beds were very comfortable.
Comment from Hotel Management
Aug 9, 2014 by Sheraton Staff, Hotel Management
I am glad you choose to stay at the Sheraton Suites on the Country Club Plaza for your recent trip to Kansas City. It was good to read that you found our room accommodations to be clean and our staff to be friendly and helpful. We have a great hotel in a great location on the Country Club Plaza and I am glad you had a great experience. We appreciate your business and look forward to have you return as our guest on a future visit to the Kansas City County Club Plaza. Ted Frerking, General Manager