Ratings based on 87 Verified Reviews

They paid and stayed. We double-checked.
3.7 out of 5
89% of guests recommend
3.8 Room cleanliness
3.8 Service & staff
3.7 Room comfort
3.7 Hotel condition
They paid and stayed.
We double-checked.
1 out of 5
by A verified travelerfrom Rolla, MO

Don't Stay Here--Hotel Ripped Us Off

Posted Oct 15, 2014
Pros: This blatant rip-off has soured me on my entire experience.
Cons: If hotel guests stay somewhere else.
My family and I stayed here for four nights, and due to business my wife stayed an additional night. I checked my card account after my wife checked out of the Extended Stay, and found that the hotel charged me $200.00 in damages for a perfectly round dent in the wall above one bed! The dent was in the wall when I arrived at the room for our stay. I didn't think much of the dent at the time. The room was clean, but the stains on the hall carpet extended into the room--stains on room carpet, and a small tear on one bed's comforter. "Okay," I thought, "Not the tidiest hotel in the world, but I've stayed in worse." At least the bathroom and mini-kitchen were clean. Little did I know that the hotel would attempt to charge me for damages that neither I nor my family caused! When I called to complain, the hotel manager told me that housekeeping had found the dent, and that it was my fault. Obviously the previous guest caused the dent, and the hotel was not able for whatever reason to charge that guest. So the hotel manager charged me instead. I have filed a formal complaint with Choice One Hotels, the parent company of Suburban Extended Stay. I have also filed a complaint with the BBB, and am currently disputing the charges to my card. What a terrible, fraudulent practice--DO NOT STAY HERE. I have never before written a review on this site, but my family's awful experience has prompted me. This hotel will rip you off, too. Stay somewhere else in Lenexa, KS.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 8, 2014
Excellent hotel, staff was very customer oriented.
2 out of 5
by A verified travelerfrom Pratt, KS

Not worth the cost

Posted Oct 6, 2014
Cons: Vending machine could be improved...they did not work and we didn't have an ice bucket in our room.
This room was not worth what we paid. It smelled very smoky. Our room was on the 1st floor close to an exit. The exit door slammed closed all night long with other guest coming and going. The noise from the room above us was also unacceptable. The guests above us were not being excessively loud, but voices, footsteps, and running water could be heard very easily. We won't stay here again.
4 out of 5
Recommended
for Everyone
by A verified traveler

Personal trip

Posted Sep 26, 2014
Cons: Beds need updating, over all hotel good just needs updating. Good for quick stays
The hotel was older but very clean rooms. Bed very old on to comfortable.
2 out of 5
Recommended
for Families
by A verified traveler

This traveler left a rating score only Posted Aug 21, 2014 on Hotels.com
2 out of 5
Recommended
for Business Travelers
by A verified traveler

This traveler left a rating score only Posted Jul 15, 2014 on Hotels.com
1 out of 5
Recommended
for Business Travelers
by A verified traveler

Posted Jul 1, 2014 on Hotels.com
Trash
4 out of 5
Recommended
by Paulfrom Minneapolis

Good accommodations

Posted Jun 30, 2014 on Hotels.com
Very comfortable. A newer hotel with some space to work in the room. Like this stay.
3 out of 5
Recommended
for Business Travelers
by Learning as I gofrom NC

A little rough.

Posted Jun 24, 2014 on Hotels.com
Hotel is run down although the room I stayed in was OK. No services, none. No breakfast and no restaurants in the area. Nor could they tell me where to drive to find food. Would not recommend this for leisure or business travelers.
5 out of 5
Recommended
for Personal Event
by A verified traveler

One night in KC Great Stay

Posted Jun 19, 2014 on Hotels.com
Clean room, nice and comfortable room. Great place to stay very convienient location.