Ratings based on 697 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
91% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
1 out of 5
by A verified traveler from Papillion, NE

Very dirty

Posted Jul 5, 2015
the bedding was dirty and obviously not changed from previous hotel guests. Make up all over comforter, pillows and sheets. The phones and tables grease, had to use my hand wipes to clean them off. Very disappointed! I Will NEVER stay at this location again. The staff was very nice. $170.00 down the drain! Disgusting!!
4 out of 5
Recommended
for Everyone
by A verified traveler

Great view dirty windows.

Posted Jun 24, 2015
We had a beautiful view of downtown Kansas City but the dirty windows were a distraction. The pool area had windows between the pool and hot tub and they were also filthy. We couldn't check in to our second room until around 5:30 on a Thursday night. We had tickets to the Royals game so that was cutting it pretty close. The staff were friendly. It's a fun location hooked right onto the mall. We'd stay there again.
Comment from Hotel Management
Jun 30, 2015 by Steve, Hotel Management
Thank you for taking your time to share your feedback on your recent stay at The Westin Crown Center. I am happy to hear our staff was friendly and accommodating and that you were able to relax and enjoy the great view of the city. I appreciate you bringing the conditions of windows to our attention. I have shared this with our engineering team. We value your business and we hope to welcome you back for another great stay.
5 out of 5
by A verified traveler from Wamego, KS

Love the room

Posted Jun 16, 2015
Pros: Mostly, the comfort of the bed.
Cons: The initial check in was slow due to the large influx of guests trying to register at the same time. There were unmanned kiosks.
Location: There are lots of specialty stores in Crown Center for those that enjoy shopping.
I thought the room we had was very comfortable. I was especially impressed with the comfort of the bed and pillows. The property location is also superb.
Comment from Hotel Management
Jun 18, 2015 by Steve, Hotel Management
Thank you very much for sharing your feedback on your stay at The Westin Crown Center. It is great to hear you enjoyed your stay and were able to relax and unwind int he comfort of your guest room after a long day. We truly value your business and look forward to having you back as our guest again in the future.
3 out of 5
by A verified traveler

Way to expencive

Posted Jun 14, 2015
This is a very good hotel. Clean rooms, great for meetings and very close to shopping but the price is way to much for the average couple. Plan on spending $300.00 a night and paying for the internet.
Comment from Hotel Management
Jun 17, 2015 by Steve, Hotel Management
Thank you for taking your time to share your feedback on your recent stay at The Westin Crown Center. It is great to hear you were able to relax in the comfort of your guest room and the area worked out conveniently for the meetings you had with us. We value your feedback and hope to have you back to create a 5 star stay.
3 out of 5
by A verified traveler from Collinsville, IL

noisy

Posted Jun 6, 2015
Pros: pretty and comfortable lobby, places to eat even if a little expensive
Cons: fix noisy stuff
Location: lots of things for kids to do like LEGOLAND, Crayola, parks, etc.
Our bathroom had a toilet that made a horrific noise after being flushed, the bathroom light constantly hummed loudly when on, you could hear pool noises even on 10th floor. It was clean and lobby was great. The people at the desk didn't seem to know much and the concierge was sometimes not available at all during the day. I've stayed at Holiday Inns better than this hotel. For the price I was rather disappointed--expected better than this.
Comment from Hotel Management
Jun 9, 2015 by Steve, Hotel Management
Thank you for sharing your comments on your stay at The Westin Crown Center. I sincerely apologize if your stay was less than perfect due to the maintenance in your guest room bathroom as well as the unsatisfactory service provided by our front office team. We strive to create as relaxing and accommodating a stay as possible and it is very disappointing to hear our staff failed to create this experience for you. We value your business and hope to have you back for a more positive stay in the future.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 3, 2015
Hotel is nice and clean and the staff is friendly but they charge for everything and with how much 1 nights stay is you would think atleast the pool would be free but it's not but other than all the extra charges its ok they even charge for parking which I feel should be free for the price.
Comment from Hotel Management
Jun 5, 2015 by Steve, Hotel Management
Thank you for sharing your feedback on your stay at The Westin Crown Center. I am happy to hear you enjoyed your overall stay with us and that our staff was friendly and accommodating. We value your business and hope to have you back in the future.
5 out of 5
Recommended
for Everyone
by A verified traveler

Hotel was great

Posted May 31, 2015
Great but to expinsive in the mini mall went and stayed the night before rockfest and it's very close it's not to close to downtown it's like 15 blocks
Comment from Hotel Management
Jun 2, 2015 by Steve, Hotel Management
Thank you for sharing your feedback on your stay at The Westin Crown Center. I am happy to hear what a great stay you had with us and that the location worked out to your convenience. We value your business and hope to have the opportunity to serve you as our guest in the future.
5 out of 5
Recommended
for Everyone
by A verified traveler from Chicago

Across the street from the Memorial concert.

Posted May 30, 2015
Pros: easy access to highways & KC attractions
Cons: nothing
Location: cab ride away from everything ( walking if the weather is nice) - plaza, westport.
First time walking to Liberty Memorial and listening to the Memorial concert at Union Station -excellent.
Comment from Hotel Management
Jun 1, 2015 by Steve, Hotel Management
Thank you for sharing your feedback on your stay at The Westin Crown Center. I am pleased to hear you enjoyed your stay with us and that the location worked out to your convenience. We truly value your business and hope to have you back in the future!
4 out of 5
Recommended
for Everyone
by A verified traveler from Yorba Linda, CA

Met all my needs nicely

Posted May 30, 2015
Hotel was full of folks attending sporting events. They treated the lobby like a spot for a picnic! Tacky! Otherwise a beautiful hotel with great service and a wonderful location. I would stay in Crown Center Westin on a return trip, for sure.
Comment from Hotel Management
Jun 1, 2015 by Steve, Hotel Management
Thank you very much for taking your time to share your feedback on your stay at The Westin Crown Center. I am happy to hear you enjoyed your overall stay with us and that our staff provided top notch service to ensure you had everything you needed. We are very fortunate to be centrally located in Crown Center and it is great the location worked out to your convenience. We value your business and look forward to welcoming you back again in the future.
4 out of 5
Recommended
for Everyone
by A verified traveler from St. Louis

Nice hotel.

Posted May 29, 2015
I got a timely check-in and it was close to a lot of attractions.
Comment from Hotel Management
Jun 1, 2015 by Steve, Hotel Management
Thank you for sharing your feedback on your stay at The Westin Crown Center. I am happy to hear you enjoyed your stay with us and that our staff provided quick and efficient service. We are very fortunate to be centrally located in the heart of Crown Center and it is great you were able to indulge in all the fun sites and dining in the area. We value your business and look forward to having you back in the future.