All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Was here for 2 weeks on business. The room got cleaned every 2 or 3 days. This has been going on for months. Now it is treated as if this is the normal level of service. Towels would get changed bed not made.. just really sloppy.
Very comfortable beds.
Nice breakfast in the morning, we had waffles and bacon.
Kara
Stayed 1 night in Feb 2024
6/10 Okay
Charles
Jan 16, 2024
Liked: Cleanliness, staff & service
Charles
Stayed 6 nights in Jan 2024
10/10 Excellent
Sadie
Jan 12, 2024
Sadie
Stayed 1 night in Jan 2024
6/10 Okay
James
Jan 5, 2024
James
Stayed 1 night in Jan 2024
6/10 Okay
Dominique
Business traveler
Dec 15, 2023
Liked: Cleanliness, staff & service
I think the room was decent and clean, a bit noisy (heating/cooling unit).
I was in the Exercise room on the 14th and it was a bit of a disaster starting from the TV and lock storage / Graveyard area to the Treadmill that was not suitable for Running. (belt sticks when weight applied while running).
People at the reception were very pleasant. Room was clean. Bed felt really hard at first but I got a good sleep and didn't wake up sore so..This hotel covered my needs perfectly.
The room was infused with the smell of B.O. we emptied an entire bottle of fabreeze and still smelled it. Hairs in the shower. Lipstick on the wash cloth and dust everywhere. I didnt mention to my wife what could be imagined in the bedsheets. She would have made us change hotels and as we were there for my fathers funeral I sure wasnt in the mood of the hastle.
jason
Stayed 2 nights in Aug 2023
4/10 Poor
Claude
Business traveler
Aug 22, 2023
Disliked: Amenities
Says there is a fitness centre but Ac has been broken for months so window open. Was 27 degrees in the fitness centre. Fitness centre is full with old locks they have been changing and before that coffee makers. Not vaccines in months, tv not connected and they said they don’t fill the water anymore.
Claude
Stayed 4 nights in Aug 2023
10/10 Excellent
Cherylee
Aug 22, 2023
Cherylee
Stayed 1 night in Aug 2023
8/10 Good
Neil
Aug 19, 2023
Neil
Stayed 1 night in Aug 2023
4/10 Poor
Garry
Business traveler
Aug 17, 2023
Liked: Cleanliness
Disliked: Staff & service, amenities
Ironing board set up in room ??? Toilet paper holder empty with used core being removed but nothing replaced. Bathroom sink had 4 large cracks. On check-in front desk clerk visiting with her friends & not attentive to guests
Very friendly staff, breakfast was excellent. Very happy with our stay.
Marge
Stayed 2 nights in Jul 2023
4/10 Poor
Daniel
Traveled with family
Jul 19, 2023
Liked: Property conditions & facilities
Disliked: Cleanliness
The room was quiet, and the breakfast was not too bad. But the bad thing was the cleanliness was not to my liking, i.e. the hallways were FILTHY and had pieces of food on the carpet. Service was okay, but not worth 160$ a night!
I was not told that the hotel was hosting displaced First Nations people due to regional flooding.
The security staff were noisy all night and had no regard for paying customers like me. I had the worst hotel experience of my life, and will never look and Comfort Inn the same again.
Alfred
Stayed 2 nights in May 2023
Response from Jean-Marc Genier General Manager on May 23, 2023
Every hotel in Kapuskasing and many more up north give a helping hand to the indigenous people when they flood or are faced with a forest fire risk. This means that almost every hotel takes groups in. We don't "Warn" guests because they should be treated like any other guest. Much like we wouldn't warn you if a construction crew, hockey team or a funeral were staying with us. These people have been displaced and have nowhere else to go. This is the first complaint I've had about the security crew. They work 24/7 and I've never witnessed them being "loud". Thank you so much for the review. I hope you have a nice day.
Bed was comfy.. room was big.. lots of big transports outside my patio.. woke me up at 1:30 am
Staff at breakfast was rude and unwelcoming.. was told hot breakfast at 6:30 am 7 am hash browns were cold and in a big clump.. eggs weren’t ready.. tiny Amount of greasy bacon.. waffle mix was very watery made a very thin no taste waffle
Linda
Stayed 1 night in Apr 2023
Response from GM on May 23, 2023
I'm so sorry to hear that Linda. I will be looking into what was occurring during the weekend you were here. This is unacceptable and needs to be taken care of.