Ratings based on 43 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
75% of guests recommend
3.8 Room cleanliness
4.0 Service & staff
3.0 Room comfort
3.5 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom South Hedland

Great location, great air conditioning

Posted Jan 30, 2015
Pros: Size of the room. Friendly, helpful staff made us feel special.
Cons: Bathroom could do with an upgrade but is perfectly serviceable in the meantime. Pool was out of service but alternative was provided next door
Location: Go to Blanche Bar, shop at Karratha City shopping centre, mini golf at the leisure centre was fabulous fun, meals at the IBIS styles were excellent.
Large room with really cool air con. Very helpful and friendly staff. Excellent meals too.
Comment from Hotel Management
Mar 12, 2015 by Jaideep Bhardwaj, Hotel Management
Dear Sandie We very much appreciate your comments regarding your stay at the ibis Styles Karratha. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jaideep Bhardwaj Front Office Manager ibis Styles Karratha
1 out of 5
by A verified travelerfrom Perth. WA

Moved out the very next day.

Posted Dec 3, 2014
I will never use Expedia again. This has been the worst experience of a holiday in all my 50 years. Hopefully the refund will be put back into my Visa Account sooner than later. The pool was closed by the council. Gave us some else's room. We ended up in a room no ac on, when it got going it took about 4 hours to get the room to a comfortable level. fridge overheating. Got to sleep about midnight. Departed the very next morning.
Comment from Hotel Management
Dec 12, 2014 by Jayesh Bala, Hotel Management
Dear Greg, Thank you for taking the time to tell us about your experience at the ibis Styles Karratha. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jayesh Bala General Manager ibis Styles Karratha
5 out of 5
by Jacqueline Thompsonfrom Australia - WA - Fremantle

Posted Oct 21, 2014
Pros: Pool was open
Cons: None
Location: Wonderful
Facilities: Home away from home; Value: Great deal; Service: Go the extra mile; Cleanliness: Spotless; Highly recommend
Comment from Hotel Management
Oct 21, 2014
Dear Jacqueline, WOW! Thank you for our first 5 star review on Wotif.com. I will share you feedback with the entire team here. We look forward to welcoming you back in the near future. Sincerely, Jayesh Bala General Manager ibis Styles Karratha
3 out of 5
by Michael Van Essenfrom Australia - WA - Regional WA

Posted Oct 20, 2014
Pros: Comfortable bed
Cons: Dirty floor, poor lighting outside
Location: Close to everything
Facilities: Ordinary; Value: Average price; Service: Basic; Cleanliness: Poor; next to shops
Comment from Hotel Management
Oct 20, 2014
Dear Michael, Thank you for taking the time to review your recent stay. Please accept my sincere apologies for the issues you experienced. I will be discussing your feedback with my respective team members. Sincerely, Jayesh Bala General Manager ibis Styles Karratha
4 out of 5
by Graham Williamsonfrom Australia - NSW - Sydney

Posted Oct 15, 2014
Location: Just right, Australia
Facilities: Everyday; Value: Moderate; Service: Polite; Cleanliness: Tidy, Clean;
Comment from Hotel Management
Oct 15, 2014
Dear Graham, Thank you for taking the time to review your recent stay with us. It is great to see that you enjoyed your experience at ibis Styles Karratha. We look forward to welcoming you back in the near future. Sincerely, Jayesh Bala General Manager ibis Styles Karratha
4 out of 5
by Tasha Grantfrom Australia - WA - Regional WA

Posted Sep 24, 2014
Cons: There was no water in the pool
Comment from Hotel Management
Sep 24, 2014
Dear Tasha, Thank you for taking the time to review your recent stay with us. I am now pleased to advised that there is now water in our pool and we are awaiting final approval to re-open from local council. We look forward to welcoming you back in the near future. Sincerely, Jayesh Bala General Manager ibis Styles Karratha
3 out of 5
by Sharon Pryde

Posted Sep 19, 2014
Cons: Prison cell very dark no suffient windows
Location: Central
Facilities: Typical; Value: Excessive; Service: Sufficient; Cleanliness: Clean;
Comment from Hotel Management
Sep 19, 2014
Dear Sharon Pryde Thank you for taking the time to tell us about your experience at the ibis Styles Karratha. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Sincerely, Jayesh Bala General Manager ibis Styles Karratha
1 out of 5
Recommended
by Donnafrom Perth

Terrible

Posted Jul 29, 2014 on Hotels.com
No sleep for 2 nights, no contact for reception to deal with the disruption caused by loud, drinking neighbours at 4.00am, no pool. Totally over priced and disappointing.
Comment from Hotel Management
Oct 4, 2014 by Jayesh Bala, Hotel Management
Dear Donna, Thank you for taking the time to review your stay. I would again like to apologise for the issues you faced during your stay. I would also like to thank you for contacting the hotel and allowing me to personally address your concerns. Sincerely, Jayesh Bala General Manager ibis Styles Karratha
5 out of 5
by DAVID BUCKLEY

Posted Jul 22, 2014
Comment from Hotel Management
Jul 22, 2014
Dear Guest, Thank you for taking the time to review your recent stay. It is great to see that you had an enjoyable experience. We look forward to welcoming you back in the near future. Sincerely, Jayesh Bala General Manager ibis Styles Karratha
5 out of 5
by Simon Weatherburnfrom Australia - VIC - Melbourne

Posted Jun 20, 2014
Pros: Best price in the area between the big hotels
Location: Convenient
Facilities: Good; Value: Fair price; Service: Go the extra mile; Cleanliness: Spick and span;
Comment from Hotel Management
Jun 20, 2014
Dear Simon, We very much appreciate your comments regarding your stay at the ibis Styles Karratha. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jayesh Bala General Manager ibis Styles Karratha