Exterior

Reviews of Diament Plaza Katowice

4 out of 5
Diament Plaza Katowice
Dworcowa Street, 9, Katowice, Silesian Voivodeship

Reviews

8.8

Excellent

Rating 10 - Excellent. 41 out of 66 reviews" "
Rating 8 - Good. 16 out of 66 reviews" "
Rating 6 - Okay. 3 out of 66 reviews" "
Rating 4 - Poor. 4 out of 66 reviews" "
Rating 2 - Terrible. 2 out of 66 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

9.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Leila

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Great location close to mall train and bus stations
Stayed 7 nights in Mar 2024

2/10 Terrible

Marta

Stayed 2 nights in Nov 2023

8/10 Good

Edward

Stayed 2 nights in Oct 2023
Response from Kamila Zarzycka Deputy General Manager on Dec 18, 2023
Dear Guests, Thank You for Your great recommendation. Your satisfaction is our greatest reward!We invite You again to our hotel.Best regards, Kamila ZarzyckaDeputy General Manager

10/10 Excellent

HAIM

Stayed 1 night in Aug 2023
Response from Kamila Zarzycka Deputy General Manager on Sep 15, 2023
Dear Guests, Thank You for Your great recommendation. Your satisfaction is our greatest reward!We invite You again to our hotel.Best regards, Kamila ZarzyckaDeputy General Manager

4/10 Poor

Kiran

Traveled with family
1) The hotel cleaners never cleaned our dustbins for 3 days the same rubbish was there from when we checked in till we checkout 2) the curtains are falling off and don’t cover all the windows, it was very hard to get any sleep whilst sleeping on the sofa bed as the light was coming in 3) the sofa bed was not made up and we had to wait 1 hour 45 min from 9pm till 1045pm till someone came to bring us linen/pillows/duvet 4) the bathroom shower was disappointing the water was so slow and half way through the water cuts off then followed by a small break the water starts again with ice cold water. This was the penthouse
Stayed 3 nights in Aug 2023

10/10 Excellent

4COSO

Liked: Cleanliness, staff & service, property conditions & facilities
Cool
Stayed 1 night in Aug 2023
Response from Kamila Zarzycka Deputy General Manager on Aug 28, 2023
Dear Guest,Thank you for such a positive comment about our hotel.We will be very pleased to be able to host you again during your next visit to Katowice.

8/10 Good

Beata

Stayed 1 night in Jul 2023
Response from Kamila Zarzycka Deputy General Manager on Aug 28, 2023
Dear Guest,Thank you for such a positive comment about our hotel.We will be very pleased to be able to host you again during your next visit to Katowice.

10/10 Excellent

Jozef

Stayed 1 night in Aug 2023
Response from Kamila Zarzycka Deputy General Manager on Aug 28, 2023
Dear Guest,Thank you for such a positive comment about our hotel.We will be very pleased to be able to host you again during your next visit to Katowice.

8/10 Good

Pierre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable
Nice comfortable stay, close to transport and action.
Stayed 3 nights in Jul 2023
Response from Kamila Zarzycka Deputy General Manager on Aug 28, 2023
Dear Guest,Thank you for such a positive comment about our hotel.We will be very pleased to be able to host you again during your next visit to Katowice.

10/10 Excellent

Verified traveler

Liked: Property conditions & facilities, room comfort
Good location Friendly staff
Stayed 3 nights in Jul 2023
Response from Kamila Zarzycka Deputy General Manager on Aug 28, 2023
Dear Guest,Thank you for such a positive comment about our hotel.We will be very pleased to be able to host you again during your next visit to Katowice.

4/10 Poor

Sally

Stayed 1 night in Jun 2023

10/10 Excellent

Natalia

Stayed 3 nights in Jun 2023

10/10 Excellent

Damien

Liked: Cleanliness, staff & service, property conditions & facilities
This was an experience. Close all bars and great places to eat.Thank you Katowice!
Stayed 5 nights in May 2023
Response from Kamila Zarzycka Deputy General Manager on Jun 13, 2023
Dear Guest, Thank you very much for taking the time to write about your stay with us. We are glad that you enjoyed our breakfast and that the hotel was pleasant! Our team works hard to ensure that all our guests have a positive experience and we appreciate the kind words. We strive to provide the highest quality of service and amenities for each of our valued guests, and we are glad we were able to do so during your stay. Thank you again for your review and we hope to welcome you back soon.Kamila ZarzyckaDeputy General Manager

10/10 Excellent

Norman

Stayed 2 nights in May 2023
Response from Kamila Zarzycka Deputy General Manager on Jun 13, 2023
Dear Guest,Thank you very much for taking the time to write about your stay with us. We are glad that you enjoyed our breakfast and that the hotel was pleasant! Our team works hard to ensure that all our guests have a positive experience and we appreciate the kind words. We strive to provide the highest quality of service and amenities for each of our valued guests, and we are glad we were able to do so during your stay. Thank you again for your review and we hope to welcome you back soon.

4/10 Poor

Nicolas

Business traveler
Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Very disappointing!
We booked at the Diament Plaza because it was a new hotel with a good location, close to the train station and walking distance from the conference center. When we arrived to check in in the evening, we were told that our room had been "destroyed" by the previous customers, and they had no other room available. They first wanted to move us to one of their other hotels which was 6km from the city center! We had to check online ourself to discover that they had another hotel next to the convention center. They did no propose it directly. We had to force them to check whether there was a room available. There was one, which we luckily got. But the hotel was much older and less comfortable (two uncomfortable single beds instead of a queen, from the 70s). They never offered us any refund or anything to compensate for the difference. We also saw other customers being told their room had been given to someone else, because they "didn't confirm their late arrival". Very bad...
Stayed 3 nights in May 2023

8/10 Good

kevin

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023
Response from Kamila Zarzycka Deputy General Manager on May 2, 2023
Dear Guests, Thank You for Your great recommendation. Your satisfaction is our greatest reward!We invite You again to our hotel.Best regards, Kamila ZarzyckaDeputy General Manager

10/10 Excellent

Deborah

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Recently renovated, the rooms in this hotel were beautifully decorated and very stylish. Check in and out was quick and efficient and all the staff were very welcoming. Breakfast was good with a great range of food and beverages to suit every taste. The hotel was very central and only a short walk from the train/bus station. I’d definitely recommend this hotel and, if we return to Katowice, we’d definitely stay there again.
Stayed 4 nights in Apr 2023
Response from Kamila Zarzycka Deputy General Manager on Apr 11, 2023
Dear Guest,Thank you for such a positive comment about our hotel.We will be very pleased to be able to host you again during your next visit to Katowice.Best regards,Kamila ZarzyckaDeputy General Manager

10/10 Excellent

Maciej

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023
Response from Kamila Zarzycka Deputy General Manager on Mar 30, 2023
Dear Guests, Thank You for Your great recommendation. Your satisfaction is our greatest reward!We invite You again to our hotel.Best regards, Kamila ZarzyckaDeputy General Manager

10/10 Excellent

christophe

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
You cant be wrong by booking this hotel. Nice reception staff, spotless and excellent location. Highly recommended.
Stayed 1 night in Mar 2023
Response from Kamila Zarzycka Deputy General Manager on Mar 15, 2023
Dear Guests, Thank You for Your great recommendation. Your satisfaction is our greatest reward!We invite You again to our hotel.Best regards, Kamila ZarzyckaDeputy General Manager

10/10 Excellent

Vikesh

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Need to cater for veg
Stayed 2 nights in Feb 2023
Response from Kamila Zarzycka on Mar 3, 2023
Dear Guests, Thank You for Your great recommendation. Your satisfaction is our greatest reward!We invite You again to our hotel.Best regards, Kamila ZarzyckaRoom Division Manager

8/10 Good

Joseph

Stayed 1 night in Feb 2023
Response from Kamila Zarzycka on Mar 3, 2023
Dear Guests, Thank You for Your great recommendation. Your satisfaction is our greatest reward!We invite You again to our hotel.Best regards, Kamila ZarzyckaRoom Division Manager

10/10 Excellent

John

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We got the apartment room. The room was amazing and very clean. She staff at reception were very nice too. They even called our room a few minutes after we got in to make sure everything was good. Highly recommend this hotel.
Stayed 3 nights in Feb 2023
Response from Kamila Zarzycka on Mar 3, 2023
Dear Guests, Thank You for Your great recommendation. Your satisfaction is our greatest reward!We invite You again to our hotel.Best regards, Kamila ZarzyckaRoom Division Manager

10/10 Excellent

Liam

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2022

10/10 Excellent

Feodor

Stayed 1 night in Aug 2022

10/10 Excellent

Wilfredo

Stayed 2 nights in Jul 2022
Response from Kamila Zarzycka, Room Division Manager on Jul 18, 2022
Dear Guset, Thank you so much for your kind words regarding your recent stay with us. We truly enjoyed having you as a guest and we hope our service and amenities will make us your first choice for accommodations the next time you travel to Katowice. Yours Sincerely, Kamila Zarzycka, Room Division Manager

4/10 Poor

Sarah

Business traveler
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
hotel refused to refund a breakfast I did not eat but never told me breakfasts were non refundable. Hotel refused to refund any nights when my flights were cancelled and staff was quite rude
Stayed 5 nights in Jun 2022

8/10 Good

Dirk

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2022
Response from Kamila Zarzycka, Room Division Manager on Jul 18, 2022
Dear Guset, Thank you so much for your kind words regarding your recent stay with us. We truly enjoyed having you as a guest and we hope our service and amenities will make us your first choice for accommodations the next time you travel to Katowice. Yours Sincerely, Kamila Zarzycka, Room Division Manager

10/10 Excellent

Ron

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022
Response from Kamila Zarzycka, Room Division Manager on Jun 28, 2022
Dear Guset, Thank you so much for your kind words regarding your recent stay with us. We truly enjoyed having you as a guest and we hope our service and amenities will make us your first choice for accommodations the next time you travel to Katowice. Yours Sincerely, Kamila Zarzycka, Room Division Manager

8/10 Good

Marta

Stayed 4 nights in Apr 2022
Response from Kamila Zarzycka Room Divisiona Manager on Apr 15, 2022
Dear Guest, Thank you very much for the high rating of our hotel. We really enjoyed being a guest and we hope our services and amenities will make us your first choice for accommodation on your next trip to Katowice. Yours sincerely, Kamila Zarzycka Room Divisiona Manager

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
This aas a very nice hotel. Service was excellent. Room was beautiful.
Stayed 1 night in Feb 2022
Response from Kamila Zarzycka Room Divisiona Manager on Apr 15, 2022
Dear Guest, Thank you very much for the high rating of our hotel. We really enjoyed being a guest and we hope our services and amenities will make us your first choice for accommodation on your next trip to Katowice. Yours sincerely, Kamila Zarzycka Room Divisiona Manager

10/10 Excellent

Gianluca

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Kamila Zarzycka Deputy General Manager on Dec 18, 2023
Dear Guests, Thank You for Your great recommendation. Your satisfaction is our greatest reward!We invite You again to our hotel.

10/10 Excellent

Baldur

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2023
Response from Kamila Zarzycka Deputy General Manager on Dec 18, 2023
Dear Guests, Thank You for Your great recommendation. Your satisfaction is our greatest reward!We invite You again to our hotel.

10/10 Excellent

menno

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good facilities and extensive breakfast options
Stayed 2 nights in Oct 2023

6/10 Okay

Michele

Stayed 4 nights in Sep 2023

10/10 Excellent

Pawel

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Kamila Zarzycka Deputy General Manager on Sep 15, 2023
Dear Guests, Thank You for Your great recommendation. Your satisfaction is our greatest reward!We invite You again to our hotel.Best regards, Kamila ZarzyckaDeputy General Manager

10/10 Excellent

Kamil

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Alles suoer gewesen!!
Stayed 2 nights in Aug 2023
Response from Kamila Zarzycka Deputy General Manager on Sep 15, 2023
Dear Guests, Thank You for Your great recommendation. Your satisfaction is our greatest reward!We invite You again to our hotel.Best regards, Kamila ZarzyckaDeputy General Manager

10/10 Excellent

Taku

Liked: Cleanliness, staff & service, property conditions & facilities
very good
Stayed 2 nights in Aug 2023
Response from Kamila Zarzycka Deputy General Manager on Sep 15, 2023
Dear Guests, Thank You for Your great recommendation. Your satisfaction is our greatest reward!We invite You again to our hotel.Best regards, Kamila ZarzyckaDeputy General Manager

10/10 Excellent

Miriam

Stayed 2 nights in Aug 2023
Response from Kamila Zarzycka Deputy General Manager on Aug 28, 2023
Dear Guest,Thank you for such a positive comment about our hotel.We will be very pleased to be able to host you again during your next visit to Katowice.

8/10 Good

Yvonne

Liked: Cleanliness, staff & service, property conditions & facilities
Sehr gut
Stayed 2 nights in Jul 2023
Response from Kamila Zarzycka Deputy General Manager on Aug 28, 2023
Dear Guest,Thank you for such a positive comment about our hotel.We will be very pleased to be able to host you again during your next visit to Katowice.Best regards,Kamila ZarzyckaDeputy General Manager

10/10 Excellent

Matthias

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, modern ,proffesional staff! All good!
Stayed 1 night in Aug 2023
Response from Kamila Zarzycka Deputy General Manager on Aug 28, 2023
Dear Guest,Thank you for such a positive comment about our hotel.We will be very pleased to be able to host you again during your next visit to Katowice.

10/10 Excellent

Oleg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Kamila Zarzycka Deputy General Manager on Aug 28, 2023
Dear Guest,Thank you for such a positive comment about our hotel.We will be very pleased to be able to host you again during your next visit to Katowice.

10/10 Excellent

Robertus

Stayed 3 nights in Jul 2023
Response from Kamila Zarzycka Deputy General Manager on Aug 28, 2023
Dear Guest,Thank you for such a positive comment about our hotel.We will be very pleased to be able to host you again during your next visit to Katowice.

10/10 Excellent

Hendricus

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Great Hotel, close to the Railstation and the city centre.
Stayed 3 nights in Jul 2023
Response from Kamila Zarzycka Deputy General Manager on Aug 28, 2023
Dear Guest,Thank you for such a positive comment about our hotel.We will be very pleased to be able to host you again during your next visit to Katowice.Best regards,Kamila ZarzyckaDeputy General Manager

10/10 Excellent

Thais

Stayed 1 night in Jun 2023

10/10 Excellent

Andrea

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sehr freundliches und zuvorkommendes Personal. Moderne Zimmer. Sehr reichhaltiges Frühstücksbuffet. Die Tiefgarage umfasst nur 4 Parkplätze. Zudem ist diese sehr klein und eng. Parksituation vor dem Hotel schwierig. Man kann jedoch auch im nahegelegenen Einkaufszentrum parken. Hotel liegt sehr zentral.
Stayed 2 nights in Apr 2023
Response from Kamila Zarzycka Deputy General Manager on May 2, 2023
Dear Guest,Thank you for such a positive comment about our hotel.We will be very pleased to be able to host you again during your next visit to Katowice.Best regards,Kamila ZarzyckaDeputy General Manager

8/10 Good

Geir Morten

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort
IEM Katowice
Veldig fint hotell. Det var noen ansatte som ikke var så god i engelsk. Ellers var rommet veldig rent og moderne. For min del var frokosten ikke spiselig. Så jeg kommer til å bestille uten frokost om jeg skal tilbake. Kort gange til spodek arena.
Stayed 3 nights in Feb 2023
Response from Kamila Zarzycka on Mar 3, 2023
Dear Guests, Thank You for Your great recommendation. Your satisfaction is our greatest reward!We invite You again to our hotel.Best regards, Kamila ZarzyckaRoom Division Manager

8/10 Good

Oliver

Liked: Staff & service, amenities, property conditions & facilities

8/10 Good

Andrea

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Nice hotel close to the city center!

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022