Ratings based on 133 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
99% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from Tx Chick

Great stay

Posted Jul 10, 2014
Clean and great value. Excellent location close to restaurants and shopping
Comment from Hotel Management
Jul 12, 2014 by Sam Prasla, Hotel Management
Dear guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Sam Prasla General Manager BEST WESTERN PLUS Katy Inn & Suites
5 out of 5
Recommended
for Everyone
by Ant from Cheshire, England

Pleasant experience from start to finish

Posted Jun 1, 2014
Hotel was well located to stores & food outlets. Rooms were clean, well cared for and comfortable. Staff were pleasant, warm & happy to help. Breakfast was all stocked and appetising.
Comment from Hotel Management
Jun 3, 2014 by Sam Prasla, Hotel Management
Dear guest, Thank you for completing the survey regarding your recent stay at our property. I'm glad you had a pleasant stay and were able to enjoy the full hot breakfast. Your business is very important to us and we value your feedback. By telling us what you liked about your stay, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We truly appreciate your loyalty to our brand. Sincerely, Sam Prasla General Manager BEST WESTERN PLUS Katy Inn & Suites
5 out of 5
Recommended
for Everyone
by larry from texas

Weekend stay

Posted May 26, 2014
Room was just what you would expect. The free wifi and full directv service were a major plus.
Comment from Hotel Management
May 26, 2014 by Sam Prasla, Hotel Management
Dear guest, Thank you for completing the survey regarding your recent stay at our property. I'm glad you enjoyed the complimentary Wifi and Direct TV. Your business is very important to us and we value your feedback. By telling us what you liked about your stay, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Sam Prasla General Manager BEST WESTERN PLUS Katy Inn & Suites
4 out of 5
Recommended
by Nicole

Posted May 21, 2014 on Hotels.com
Comment from Hotel Management
Jul 26, 2014 by Sam, Hotel Management
Dear guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Sam Prasla General Manager BEST WESTERN PLUS Katy Inn & Suites
4 out of 5
Recommended
for Business Travelers
by A verified traveler

Nice, clean hotel

Posted May 11, 2014 on Hotels.com
in town for 4 nights for a conference. Hotel was surprisingly nice! The hotel was clean, the rooms spacious and the beds and pillows VERY comfortable. L
Comment from Hotel Management
Jul 26, 2014 by Sam, Hotel Management
Dear guest, Thank you for completing the survey regarding your recent stay at our property. I'm glad you had a pleasant stay during the conference you attended. Your business is very important to us and we value your feedback. By telling us what you liked about your stay, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.. Thank you again for taking the time to complete the survey. We truly appreciate your loyalty to our brand. Sincerely, Sam Prasla General Manager BEST WESTERN PLUS Katy Inn & Suites
4 out of 5
Recommended
for Business Travelers
by Mark from Dallas

Nice hotel for a weekend getaway

Posted May 9, 2014 on Hotels.com
I was visiting family in Katy and stay at the Best Western. The staff was very friendly and room was nice and clean. My only complaint is that they need to improve the breakfast menu by offering more choices.
Comment from Hotel Management
Jul 26, 2014 by Sam, Hotel Management
Dear guest, Thank you for completing the survey regarding your recent stay at our property. I'm glad you had a pleasant stay and hope you can return soon to enjoy our variety of breakfast items. Thank you again for taking the time to complete the survey. We truly appreciate your loyalty to our brand. Sincerely, Sam Prasla General Manager BEST WESTERN PLUS Katy Inn & Suites
4 out of 5
Recommended
for Overnight Stay Before Destination
by A verified traveler

Flat Pillows

Posted Apr 22, 2014 on Hotels.com
My only problem with my stay was the flat pillows on the bed. There were plenty of pillows, but they were all very flat and uncomfortable and effected my nights rest. Everything else was impeccable. I would stay here again but would bring my own pillow.
5 out of 5
Recommended
by Ann from Stevenage

Excellent Hotel

Posted Apr 21, 2014 on Hotels.com
Great hotel, right in the middle of everything, shops and restaurant. Houston airport less than an hour away. Would definitely stop at this Best Western again.
5 out of 5
Recommended
for Families
by California visitor from Fresno, Ca

Great Hotel

Posted Apr 12, 2014 on Hotels.com
The hotel is in a great location near a mall. The room was very clean, the beds were comfortable and the breakfast was petty good. I stayed at this location last year as we visited family in Katy and was very satisfied so decided to stay again this year and again very pleased.
5 out of 5
Recommended
by A verified traveler

Close to family & reasonably priced

Posted Apr 11, 2014 on Hotels.com
Will definitely stay there again. Very good value & great location. Only improvement would be improve eggs at breakfast-too salty