Ratings based on 125 Verified Reviews

They paid and stayed. We double-checked.
4.7 out of 5
98% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.8 Room comfort
4.8 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Austin

Nice hotel in Katy

Posted Feb 11, 2015
Great location for us. Relatively new and clean. We just had a dirty comforter on the kind bed (ewww), it clearly hadn't been washed. Hopefully just an oversight. Staff was nice. Room was pretty clean (I'm really picky about that). And the king suite worked well with kiddos, because it offered some privacy between the pull out and the bedroom. We would stay there again.
Comment from Hotel Management
Mar 12, 2015 by Soyoung Ahn, Hotel Management
Good day Ms. Catherine, Thank you so much for choosing Residence Inn by Marriott Katy Mills as your home away from home! Please accept our sincere apology for inconvenience we have caused due to our housekeeping issue. We appreciate your feedback and your comment was shared with our entire housekeeping staff in our meeting. Again, thank you very much for your business and hope to see you very soon. Sincerely, Soyoung Ahn
5 out of 5
Recommended
for Everyone
by A verified travelerfrom san antonio

Excellent

Posted Jan 27, 2015
Excellent breakfast, excellent service by all staff and management!
5 out of 5
Recommended
for Families
by Johnfrom Katy

Comfortable stay

Posted Jan 24, 2015 on Hotels.com
Very nice. Extremely friendly staff
5 out of 5
Recommended
for Families
by Michaelfrom Corpus Christi

They fix issues immediatly

Posted Jan 16, 2015 on Hotels.com
Outstanding all around. First room we checked in the heater had broke, but staff jumped on it immediatly and withing 30 mins they had us in a new room with working heat.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 11, 2015
I would recommend this place & consider Residence Inn as my top choice for future hotel. The complimentary breakfast is the norm but the comfort & cleanliness makes up for it. Great place for family & extended stay.
5 out of 5
Recommended
for Families
by Kimberlyfrom Drayton Valley, AB

Family Christmas visit

Posted Dec 31, 2014 on Hotels.com
Very comfy cozy for the holidays!!
2 out of 5
Recommended
for Getaway With Friends
by A verified traveler

no business center

Posted Dec 25, 2014 on Hotels.com
hotel was very nice but the business center was out of order whole time I was there and really needed to get stuff printed off
Comment from Hotel Management
Mar 7, 2015 by SoyoungA, Hotel Management
We thank you very much for your feed back and appreciate choosing Residence Inn by Marriott Katy mills as your accommodation. We sincerely apologize for the inconvenience we have caused during your stay regards to the business center. I can assure you our business center is up and going and hope you can consider us next time when you are in Katy TX. Thank you
5 out of 5
Recommended
for Families
by Jeanfrom Denton, TX

2nd Time around - still impressed.

Posted Dec 14, 2014 on Hotels.com
Stayed over Thanksgiving. Hotel was well decorated and staff was helpful and courteous. 2nd time we have stayed here. Location is convenient to Katy Mills Mall and the west side of Katy/Houston, TX.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Katy Texas

Nice and roomy. Close to shopping

Posted Dec 13, 2014
Great location next to great shopping. Good breskfast.
3 out of 5
Recommended
for Families
by A verified traveler

Ball dropped

Posted Dec 11, 2014 on Hotels.com
Nice rooms. Comfortable but the staff dropped the ball. Never received housekeeping the first day of a 3 day stay and didn't receive housekeeping until 2pm in the 2nd day despite my complaint. Manager was nice but only received 50% of off one night of a 3 night stay. Felt I should receive a minimum of one free night for the inconvienience
Comment from Hotel Management
Feb 21, 2015 by SoyoungA, Hotel Management
Good day, Thank you for taking the time to share your recent experience at the Residence Inn Houston Katy Mills with us. As the cleanliness of our hotel is a key priority, I am very sorry we fell short of your expectations. Please rest assured that your comments have been shared with the housekeeping team in an effort to improve our service. Thank you for choosing Residence Inn by Marriott Katy Mills as your home away from home and appreciate your feed back. Sincerely, Soyoung A