Ratings based on 1,179 Verified Reviews

They paid and stayed. We double-checked.
3.5 out of 5
83% of guests recommend
3.7 Room cleanliness
3.9 Service & staff
3.5 Room comfort
3.2 Hotel condition
They paid and stayed.
We double-checked.
1 out of 5
by A verified traveler

Hotel need to be upgraded, staff was rude!!

Posted May 26, 2015
Do not be fooled by the pictures on the website. Hotel needs upgrades. Carpeting dirty with holes. Not a clean hotel, do not book at this hotel. Staff was rude!!
3 out of 5
by A verified traveler

Great location-needs TLC

Posted May 23, 2015
This hotel has a great location and friendly staff but needs some serious deep cleaning and TLC. Beds were very uncomfortable and services minimal. This hotel was great for the price but needs some work.
2 out of 5
by A verified travelerfrom honolulu

Close to everything. Old and rundown.

Posted May 22, 2015
Nice proximity to everything. But very rundown. Rusty. Dirty koi pond. Old beds.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom alberta, canada

Beach close but no restaurant

Posted May 19, 2015
Pros: location
Cons: eating establishments
Location: Very close to beach and playgrounds
The location to the beach was excellent, but we were very disappointed that there was nowhere to eat within walking distance after lunch.
1 out of 5
by A verified travelerfrom CA

Don't stay! It was horrible

Posted May 15, 2015
Pros: It is a five minute walk to the ocean
Everything from the staff sitting on their phone as you are waiting to be helped to the extra charges we were never told about, to the rooms that were out-dated and lacking basic amenities. I would never recommend staying here.
2 out of 5
by A verified traveler

Posted May 9, 2015
The hotel was not what was advertised on its web site. Many features were not available.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Toronto

Great hospitality

Posted May 7, 2015
We stayed here for 1 night when we first arrived in Kauai. It was a very nice introduction to the island. We loved the dvd rentals - we would have definitely taken advantage had we stayed longer! The room was very clean and spacious. We arrived at midnight and the concierge was so kind and welcoming -as if her shift had just started.
1 out of 5
by A verified traveler

Good location, outdated hotel

Posted May 7, 2015
This hotel hasn't been updated in like 20 years, musty dingy and no bar.
3 out of 5
by A verified travelerfrom Colorado

Run Down

Posted May 1, 2015
Pros: The hotel was a great location and it was pretty close to the beach. The pool was excellent and maintained well. The grounds were well groomed and t
Cons: Replace the Activities lady with someone with a better attitude. Remodel and update.
Location: Great location, we felt like it was pretty centrally located. Plenty of shopping, restaurants and beaches near by.
The room was decent and appeared fairly clean, however there was a stain on the carpet. The bed sagged in the middle, a bit uncomfortable for the two of us. Overall the entire hotel was run down and in need of updating and remodeling. The carpets were all pretty warn dirty. Quite a bit of the metal railings and beams were rusted and looked bad. There was an addition to the dining area that was blocked off but still visible that was broken down. The water feature in the dining room was not working and did not look very good. Many rooms did not have door handles on them which lead us to believe that they are out of service. The activities booking lady was hateful, it became apparent during our conversation that she was more interested in booking activities than providing good customer service.
2 out of 5
by A verified traveler

Needs maintenance

Posted Apr 27, 2015
Pros: Location
Cons: Hotel needs lots and lots of maintenance
We're only booked for one night. Otherwise we would have found a different plce.