Exterior

Reviews of Sheraton Kauai Coconut Beach Resort

4 out of 5
Sheraton Kauai Coconut Beach Resort
650 Aleka Loop, Kapaa, HI

Reviews

8.6

Excellent

Rating 10 - Excellent. 361 out of 628 reviews" "
Rating 8 - Good. 150 out of 628 reviews" "
Rating 6 - Okay. 61 out of 628 reviews" "
Rating 4 - Poor. 32 out of 628 reviews" "
Rating 2 - Terrible. 24 out of 628 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

STACEY

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the free use of bicycles (though they do need to have the brakes reviewed) Room was very spacious and well appointed. Loved the ocean view. Bathroom shower was awesome and loved the bathroom accessories (shampoo, soap, conditioner) Pool and hot tub was extremely nice Everything was very well done and very high quality.
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 17, 2024
Dear Stacey,It was a pleasure to welcome you as our guest, and we're elated that you thoroughly enjoyed your stay with us. Thank you for spotlighting our well-appointed suites, relaxing amenities, and stunning views. Should your travels bring you back to the area in the future, we hope you'll consider staying with us again!

10/10 Excellent

Archit

Traveled with family
Good ambience and super helpful staff
Stayed 4 nights in Apr 2024
Response from General Manager on Apr 17, 2024
Dear Archit,Thank you for choosing Sheraton Kauai Coconut Beach Resort and for taking the time to provide your five-star rating! We are delighted to hear that our friendly service and atmosphere added to the enjoyment of your stay. It was a pleasure to host you, and we look forward to welcoming you back soon for another memorable visit.

8/10 Good

KATARZYNA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean hotel, convenient location. Not enough space in the pool for such big hotel, you have to reserve the chair early in the morning if you want to spend the day at the pool
Stayed 3 nights in Apr 2024
Response from General Manager on Apr 16, 2024
Dear Katarzyna,Thank you for providing your review of Sheraton Kauai Coconut Beach Resort. It is delightful to know you enjoyed the cleanliness and location of our establishment. Your feedback regarding space at the pool is appreciated, as our team is constantly looking for ways to improve the guest experience. We hope you will consider staying with us again for an even more exceptional getaway.

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience
Stayed 5 nights in Apr 2024
Response from General Manager on Apr 16, 2024
Dear Michael,Thank you for choosing Sheraton Kauai Coconut Beach Resort! We are so happy you had a great experience, and we look forward to seeing you again!

4/10 Poor

David

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Did not get compensation for our room getting flooded the last night we were there, stayed for 10 nights, staff seemed to think it wasn’t a big deal, will not stay there again and will give them a bad review and referral
Stayed 10 nights in Apr 2024
Response from General Manager on Apr 15, 2024
Dear David, Thank you so much for writing to us, and please accept our sincere apologies for any inconvenience you experienced during your stay. We assure you we take this matter very seriously, and we will do everything to resolve this. Please feel free to reach out to us offline with any lingering concerns you may have, as we are always available to assist our guests. Nevertheless, it was a pleasure hosting you, and we hope you'll give us another chance to impress you should you return to Kauai.

10/10 Excellent

John Lee

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome everything
Stayed 5 nights in Apr 2024
Response from General Manager on Apr 15, 2024
Dear John,Thank you for leaving us a perfect rating. We are glad that you had a great stay with us, and we look forward to welcoming you back to Sheraton Kauai Coconut Beach Resort for another unforgettable getaway.

6/10 Okay

Joseph

Bathroom is small and floor constantly wet. Only mirror is in bath. Enough storage room for 2 but not 4. Dining options are on the expensive side. Half the employees were very nice, the other half didn’t know you were there. Bellhops, if that’s what they’re still called, were the best. Friendly in and out every time.
Stayed 4 nights in Apr 2024
Response from General Manager on Apr 11, 2024
Dear Joseph,Guest satisfaction is important to us, so we're happy to hear some of our staff made you feel welcome. However, we apologize for any instances when that was not the case. Please also accept our apologies for any disappointment with the room setup and dining options. Your feedback helps us improve, and we'll pass your comments along to the appropriate staff members to ensure our high standards of hospitality are being met going forward. If you're in the area again, we hope you'll come back to see us for a stay that is sure to go above and beyond your expectations.

10/10 Excellent

Holly Dorene, West Linn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2024

8/10 Good

William

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I didn't like the beach. I was expecting something that was swimable but this one was way to rough to do that. The better parts were a large room, big bed, great maid service and a huge tv. I cannot speak for the eating facilities because we did not eat there.
Stayed 7 nights in Mar 2024
Response from General Manager on Apr 10, 2024
Dear William,Thank you for taking the time to leave a review. We're pleased you enjoyed our comfortable, clean accommodation and amenities, and we hope you'll stay with us again soon.

10/10 Excellent

Trixie-Anne

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay. Highly recommend watching the sunrise. There is a trail nearby that is perfect for walking and biking. Very safe.
Stayed 4 nights in Jan 2024
Response from General Manager on Apr 8, 2024
Dear Trixie-Anne,We appreciate you taking a moment to write a review. It is a pleasure to learn you enjoyed your stay, particularly highlighting our convenient location to the trail. Thank you for choosing to stay at Sheraton Kauai Coconut Beach Resort and we look forward to welcoming you back.

4/10 Poor

Kevin

Traveled with partner
Disliked: Amenities
Bad food, entry into room was terrible.
Stayed 5 nights in Mar 2024
Response from General Manager on Apr 8, 2024
Dear Kevin,Thank you for taking the time to leave a review. We are disappointed to hear your stay was not up to your expectations and apologize for any inconvenience faced. We will use your feedback to help us evolve as a resort and improve the experience of future guests, and thank you for sharing your concerns.

10/10 Excellent

Katelyn

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our family had a great time and loved our stay here. Great pool and hot tub. Our family loved the game room. The hospitality was wonderful and the staff was very polite and accommodating. Would definitely come back.
Stayed 2 nights in Mar 2024
Response from General Manager on Apr 8, 2024
Dear Katelyn,Thank you for taking the time to leave a review. We're happy to hear you and your family had such a wonderful stay with us and were able to enjoy our engaging amenities and the warm hospitality from our hard-working staff. It would be our pleasure to welcome you back, and we hope you'll come to stay with us again soon!

8/10 Good

Judah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

4/10 Poor

Tara

Traveled with group
Disliked: Staff & service, amenities, property conditions & facilities
Not a well maintained property, very short staffed. The GM actually asked a Dad and his children on Easter morning to get out of the pool bc it was 8:30 am and not 9am, it was Easter and asked everyone to get out of the pool. All parents were around it truly was sad. I saw him the previous day, it’s truly a man with a clipboard with minor authority recking havoc on guests. I would never stay here again!
Stayed 3 nights in Mar 2024
Response from General Manager on Apr 4, 2024
Dear Tara, Thank you for notifying us of your recent experience. We're sincerely sorry to hear that your stay did not meet your expectations. While we understand your frustration regarding your pool experience, our policy is to follow our outlined pool hours. That being said, your feedback is valued as we work to continually improve our guests' experiences. Take care, and we hope to regain your confidence with a more exceptional stay in the future.

10/10 Excellent

Elissa Joanne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2024

10/10 Excellent

Harshil

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great views a lot of amenities and facilities. Very very nice and courteous staff. I would probably expect a little more plush and luxurious interiors of the rooms.
Stayed 4 nights in Mar 2024
Response from General Manager on Apr 4, 2024
Dear Harshil,Many thanks for your outstanding review of Sheraton Kauai Coconut Beach Resort! We're proud that our gracious hospitality, fantastic views, and wonderful amenities made your stay pleasant. Your comments about our accommodations will also be shared with our team, as we always strive to take guest feedback into consideration. We value your thoughtful compliments and hope you'll come back soon.

10/10 Excellent

Chang

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Feb 2024

8/10 Good

Chad

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Cristin

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed my stay here. Very clean rooms and comfortable beds. Staff was very friendly and helpful. My only negative is the beach is not swimmable and the pool was cold.
Stayed 5 nights in Jan 2024
Response from General Manager on Mar 26, 2024
Dear Cristin,Thank you for sharing your positive feedback about your recent stay at the Sheraton Kauai Coconut Beach Resort. We're delighted to hear that you enjoyed our clean and comfortable rooms and that our team provided you with exceptional hospitality. We also appreciate your comment about the temperature of the beach and pool, and we will take it into consideration as we strive to improve our guests' experiences. Your satisfaction is our top priority, and we're excited to have the chance to provide you with an even better stay during your next visit.

8/10 Good

Rajasree

Liked: Cleanliness
Stayed 3 nights in Mar 2024

10/10 Excellent

Monica

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This will be my forever home away from home
Stayed 7 nights in Mar 2024
Response from General Manager on Mar 26, 2024
Dear Monica,Thank you for choosing Sheraton Kauai Coconut Beach Resort! Our team is delighted you had a wonderful stay with us. We take pride in providing a phenomenal experience for our guests, and we appreciate your feedback. It would be a pleasure to host you the next time you are in the area for another memorable experience.

10/10 Excellent

Jody

Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Staff very helpful & kind.
Stayed 1 night in Mar 2024
Response from General Manager on Mar 24, 2024
Dear Jody,We were happy to provide you with convenient, welcoming accommodations, and we're glad you enjoyed your visit. Should you be in the area again, please come back to see us at Sheraton Kauai Coconut Beach Resort!

10/10 Excellent

Teara

Liked: Cleanliness, staff & service, property conditions & facilities
The resort was lovely with a great location on the beach and convenient to access the awesome recreation path!
Stayed 7 nights in Mar 2024
Response from General Manager on Mar 22, 2024
Dear Teara,We are honored that you chose us to host your recent visit to Kauai! Thank you for the kind compliments and for awarding us with a five-star rating. Your satisfaction will always be a top priority. Come back again soon for another memorable escape here at Sheraton Kauai Coconut Beach Resort!

8/10 Good

Mauricio

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a nice hotel The area around is ok not much to do close by
Stayed 3 nights in Feb 2024
Response from General Manager on Mar 22, 2024
Dear Mauricio,We are delighted to see that your time at Sheraton Kauai Coconut Beach Resort was enjoyable! It is always a delight to know that we checked all the right boxes for a memorable stay. While our location was not to your preference, our staff is always happy to provide you with some helpful suggestions. This can help ensure your time in Kauai is packed full of experiences. Come back and stay with us on your next island getaway!

10/10 Excellent

Noelle

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great resort
Stayed 8 nights in Mar 2024
Response from General Manager on Mar 12, 2024
Dear Noelle,Thank you for your fantastic feedback on your stay at Sheraton Kauai Coconut Beach Resort. It was wonderful hearing that you loved everything about your stay at our resort! We pride ourselves on giving our guests an authentic, celebratory experience of native Hawaiian and Polynesian cultures during their time with us. On your next trip, make sure to add seats for our Luau Ka Hikina with your stay. It's a great chance to try locally sourced, authentic Hawaiian food while witnessing live music and traditional dances!

10/10 Excellent

Gary

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was awesome
Stayed 4 nights in Mar 2024
Response from General Manager on Mar 12, 2024
Dear Gary,We are honored you chose Sheraton Kauai Coconut Beach Resort and thrilled to know you were impressed with your stay. Our team truly is one of the best in the business and they will be delighted to know they helped make your stay so enjoyable. Thank you for sharing your lovely review. It would be a pleasure to welcome you back again to our little slice of paradise.

10/10 Excellent

valerie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
our room and view was beautiful. Lovely hotel.
Stayed 1 night in Feb 2024
Response from General Manager on Mar 12, 2024
Thank you so much for choosing to stay with us at Sheraton Kauai Coconut Beach Resort. We hold ourselves to a high standard of quality to ensure all guests enjoy their stay and leave wanting to come back. Your feedback leaves us thrilled knowing that you enjoyed your stay along with the views our resort has to offer. We hope the rest of your vacation was a success, and we hope to see you again soon.

10/10 Excellent

Helen, Ponca city

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024

10/10 Excellent

Stew

Liked: Cleanliness, property conditions & facilities
Ocean front room offered gorveous view and relaxing sound of surf lulling me to sleep each night. Walking paths were enjoyable and scenic.
Stayed 3 nights in Feb 2024
Response from General Manager on Mar 7, 2024
Dear Stew,It is wonderful to know that you had an excellent experience with us! We appreciate you spotlighting our spectacular views and idyllic location. Thank you for your kind review and perfect rating, and we hope you return soon!

6/10 Okay

Glenna

Traveled with family
The room we stayed in was very noisy due to the fact they hosted a luai at nights. You could not relax in your room during these times. We stayed in a garden view room.
Stayed 6 nights in Feb 2024
Response from Holly on Mar 5, 2024
Aloha, Thank you for sharing your feedback! We apologize you experienced the noise disturbance from our Luau's, as we hope all guests are able to have a relaxing and enjoyable experience.

10/10 Excellent

Adam

Stayed 6 nights in Feb 2024

10/10 Excellent

Daniel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only reason for the 4 stars was our room had water seeping from underneath the floor near the porch when it would rain. Room 476 by the way. Did report this. Otherwise the stay was perfect.
Stayed 3 nights in Feb 2024
Response from General Manager on Mar 4, 2024
Dear Daniel,We always appreciate hearing from our guests, and we're glad your overall stay was pleasant. However, we apologize for any issues with water entering the room, and we'll look into this further. The next time you're in town, please come see us again.

6/10 Okay

Glenda

Traveled with partner
Liked: Staff & service, property conditions & facilities
Friendly staff, great view and food good. Bathroom was dirty and property had a couple flowers, not so pretty.
Stayed 10 nights in Feb 2024
Response from General Manager on Feb 27, 2024
Dear Glenda,A top-notch dining experience is often the most memorable part of any trip, and we're glad that this was the case for you! We're also delighted you enjoyed our friendly service but don't worry, we hear your cleanliness concerns and have our housekeeping team looking into them. It would be our pleasure to welcome you back in the future, so come and see us again!

10/10 Excellent

Renee Patrick Devon

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Nice
Stayed 2 nights in Feb 2024
Response from General Manager on Feb 22, 2024
Dear Renee,Thank you! Welcoming you to Kauai was a treat, and we're happy you had a great experience. Please come back to Sheraton Kauai Coconut Beach Resort soon!

10/10 Excellent

greg

Stayed 2 nights in Feb 2024

8/10 Good

KARLA

Liked: Cleanliness, staff & service, property conditions & facilities
Walkable to stores and restaurants. If you are looking to swim, realize there is a reef of lava about 20 feet into the water.
Stayed 1 night in Feb 2024
Response from General Manager on Feb 22, 2024
Dear Karla,From our amazing location to our nearby attractions, we're so happy to know that everything about your visit left a positive impression on you. Thank you so much for the high rating, and we hope to have the chance to host you again soon.

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Feb 2024
Response from Holly on Mar 5, 2024
Aloha, Mahalo for your rating! We are pleased you had an enjoyable experience with us.

8/10 Good

Lisa

Traveled with family
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Pool
Stayed 1 night in Dec 2023
Response from General Manager on Feb 13, 2024
Dear Lisa,Thank you for choosing to stay with us at Sheraton Kauai Coconut Beach Resort. Our goal is to provide every guest with a wonderful experience, so we're delighted you enjoyed our relaxing swimming pool. It was a pleasure to host you, and we hope to welcome you back in the future.

10/10 Excellent

Karla

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Feb 2024
Response from Holly on Feb 14, 2024
Aloha Karla, Thank you for choosing Sheraton Kauai Coconut Beach Resort! We're glad you enjoyed the beautiful beach at night, and we look forward to seeing you again soon.

6/10 Okay

Tara

Liked: Cleanliness, staff & service
The staff was excellent and very helpful. There seemed to be no one dedicated to resort activities though except for the poor hotel concierge who was always busy with a line up. Mine one compliant is what I paid for on the advertised website and what I actually got was 2 totally different things and given the xmas season there was no alterations that could be made
Stayed 9 nights in Dec 2023
Response from General Manager on Feb 9, 2024
Dear Tara,While we are delighted our staff's hospitality impressed you, we sincerely apologize that you did not have a perfect getaway at our resort. We are confident that we can provide you with a better overall experience, and we hope you'll give us another chance someday to regain your trust.

6/10 Okay

ed

Liked: Cleanliness, amenities
Disliked: Staff & service
the front desk person was very rude
Stayed 14 nights in Jan 2024
Response from General Manager on Feb 9, 2024
Dear Ed,We appreciate your feedback, and we're happy to see aspects of your stay were pleasant. However, we apologize for any perceived rudeness from our staff. It's important to us that all our guests feel welcome, and we'll speak with our team about your comments. Should you be in the area again, please come back to see us.

8/10 Good

Mona Lisa, Vashon

Liked: Staff & service, amenities, property conditions & facilities
Walkable. It's a small property and easy to access the beach and shops. That's the best part. Friendly staff.
Stayed 4 nights in Jan 2024
Response from General Manager on Feb 2, 2024
Thank you for choosing to stay with us at Sheraton Kauai Coconut Beach Resort. Our goal is to provide every guest with friendly service, so we're thrilled our team was able to uphold this standard. It's also great to read you were able to take advantage of our convenient location. The pleasure was all ours, and we hope to welcome you back in the future.

6/10 Okay

Suthasinee

Traveled with family and small children
The location was great with beach front, walkable to Coconut market and other convenience stores, not too far from airport. But restroom in MoaMoa restaurant was not cleaned. The front desk person was not so nice and gave me the worse room with the roof with a/c compressors view and noisy at night. I asked for upgrade but it was not available because I booked with third party (Expedia). I probably have to look for other resources to book my trip. Most of the time they don’t treat us nicely if we booked with Expedia. No special treat, no free bottle of water, I cannot collect point with hotel also.
Stayed 4 nights in Jan 2024
Response from General Manager on Feb 2, 2024
We're so happy to know that our location was perfect for your needs. That being said, we apologize for any service concerns during your visit, and it's unfortunate to hear that we couldn't accommodate your upgrade request. Our team always strives to provide the best experience possible, so we'll be sure to discuss your comments internally. Despite this, we hope you will come back to visit us again soon; we're confident we can impress you.

8/10 Good

Kirt

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Jan 2024
Response from Holly on Feb 14, 2024
Aloha Kirt, Thank you for choosing Sheraton Kauai Coconut Beach Resort! We're glad you enjoyed the beautiful beach at night, and we look forward to seeing you again soon.

10/10 Excellent

Nicole, elgin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jan 2024
Response from Holly on Feb 14, 2024
Aloha Nicole, Thank you for choosing Sheraton Kauai Coconut Beach Resort! We're glad you enjoyed the beautiful beach at night, and we look forward to seeing you again soon.

6/10 Okay

Sarvsheel

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024

10/10 Excellent

Samantha

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Jan 2024

10/10 Excellent

David G

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jan 2024
Response from Holly on Mar 5, 2024
Aloha, Mahalo for your rating! We are pleased you had an enjoyable experience with us.

8/10 Good

Andrew

Room ac turned off n on all night. Room was very loud. Did not get rest
Stayed 1 night in Jan 2024
Response from General Manager on Jan 22, 2024
Dear Andrew,While we appreciate your high rating, we are saddened to learn that certain aspects of your stay displeased you. In the future, please let our front desk team know about any concerns you may have, as we are always willing to assist you in any way we can. While your time with us wasn't flawless, we hope you'll revisit us for a better overall experience.

6/10 Okay

Tom

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Room wasn’t ready at check-in time, staff were not particularly helpful when anything came up, but the rooms are fine and physical beauty of the place makes it well worth the stay.
Stayed 3 nights in Jan 2024
Response from General Manager on Jan 22, 2024
Dear Tom,We are pleased you found our rooms comfortable and enjoyed our resort's beauty. However, we are sorry that your room was not ready at check-in time and that our staff was not as helpful as they should have been. This falls short of our usual standards, and we appreciate your feedback, which will help us improve our services. Your satisfaction is important to us, and we hope to have the opportunity to provide you with a more seamless and enjoyable experience on your next stay.