3 outdoor pools, cabanas (surcharge), pool umbrellas

Reviews of Grand Hyatt Kauai Resort and Spa

4.5 out of 5
Grand Hyatt Kauai Resort and Spa
1571 Poipu Road, Koloa, HI

Reviews

9.4

Exceptional

Rating 10 - Excellent. 752 out of 1004 reviews" "
Rating 8 - Good. 178 out of 1004 reviews" "
Rating 6 - Okay. 52 out of 1004 reviews" "
Rating 4 - Poor. 18 out of 1004 reviews" "
Rating 2 - Terrible. 4 out of 1004 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.6/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Andrew

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The resort is a 10! Unparalleled! The service is ok and the food was about the same. If you use it as a home base and explore the area, eat at local places, you will find it to be simply amazing!
Stayed 6 nights in Mar 2024
Response from Aloha. on Mar 29, 2024
Happy you enjoyed your time on Kauai. Mahalo for choosing to stay with us.

10/10 Excellent

Jose Rios, santa rosa

Traveled with family
Nice
Stayed 5 nights in Mar 2024
Response from Aloha. on Mar 25, 2024
Mahalo, Jose. Nice to hear you enjoyed the resort.

10/10 Excellent

Hanade

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our honeymoon at the Grand Hyatt resort. Such an amazing place & definitely book some spa time in their beautiful spa! Everything from the view to the hotel rooms is magical!
Stayed 4 nights in Mar 2024
Response from Aloha. on Mar 18, 2024
Fantastic to hear that you began your lives together crafting lifelong memories at the resort. Hope to see you again for an anniversary celebration.

10/10 Excellent

Timothy, Huntsville

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2024
Response from Aloha. on Mar 18, 2024
Mahalo, visit again!

10/10 Excellent

Shelley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Aloha. on Feb 19, 2024
Mahalo, Shelley!

10/10 Excellent

Rod

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the grounds and beach were spectacular. staff remarkably friendly.
Stayed 9 nights in Feb 2024
Response from Aloha. on Feb 19, 2024
So happy you enjoyed the resort and our team. Visit again.

10/10 Excellent

Kay

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I wish there were more signs showing where to go. This place is a bit of a maze.
Stayed 7 nights in Jan 2024

10/10 Excellent

Gulhan

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Aloha. on Jan 15, 2024
Mahalo, happy to see you enjoyed the resort.

10/10 Excellent

Lena, San Francisco

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 10 nights in Dec 2023
Response from Aloha. on Jan 8, 2024
Mahalo! So happy you enjoyed the resort.

8/10 Good

Jaline

Traveled with family
Excellent, friendly service and great location. Pools and grounds are beautiful. At this price point, would love improved food quality and some room improvements. Bathroom especially could use an update and a little refresh of the room would go a long way.
Stayed 2 nights in Dec 2023
Response from Aloha. on Feb 19, 2024
Thank you, Jaline. Great to hear you enjoyed the resort, we appreciate the feedback.

10/10 Excellent

Hubert

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property. I wasn’t sure if the extra expense was worth it, but my wife really wanted to stay at a nice resort. Man, am I glad I listened to her! This place has it all and you are treated like a million bucks! I’ve never stayed at a 5 star resort prior to this. Now I have a high water mark of what a resort of this caliber should be. Couldn’t recommend it enough!
Stayed 6 nights in Dec 2023
Response from Aloha. on Dec 27, 2023
Wow! Fantastic to hear, Hubert. We too are glad you listened to your wife's suggestion. We hope you'll visit again.

10/10 Excellent

Dean, Campbell River

Stayed 1 night in Dec 2023
Response from Aloha. on Dec 12, 2023
Mahalo! Great to see you enjoyed your time with us.

10/10 Excellent

Glenn, Chula Vista

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best hotel!
Stayed 5 nights in Nov 2023
Response from Aloha. on Nov 29, 2023
Mahalo, Glenn! Fantastic to hear.

10/10 Excellent

Milind Mohan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location
Stayed 4 nights in Nov 2023
Response from Aloha. on Nov 27, 2023
Glad you enjoyed your stay with us.

10/10 Excellent

Matt Martin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Showed up in November around Thanksgiving and the weather is perfect and everything Is still open and lots to do. The Grand Hyatt truly is a wonderful vacation spot with lots of swimming, lots of ocean and easy access to multiple locations from the resort.
Stayed 6 nights in Nov 2023
Response from Aloha. on Nov 27, 2023
Thank you for sharing your experience and so glad to hear you enjoyed your time with us.

10/10 Excellent

Carlos, Los Altos

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
been there 10x in 15 years. property is a bit aged but still an awesome site. we always enjoy it.
Stayed 5 nights in Nov 2023
Response from Aloha. on Nov 13, 2023
Mahalo Carlos for visiting us again and your loyalty over the years. Great to hear that the resort did not disappoint, even after all these years. We look forward to seeing you again.

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly, reliable staff. Beautiful surroundings. Immediate room service, assistance when needed.
Stayed 6 nights in Oct 2023
Response from Aloha. on Nov 3, 2023
Mahalo, Mary. It's great to hear you enjoyed our staff and resort grounds. Visit us again.

6/10 Okay

Dwight, Gulfport

Traveled with family
The property is huge . Beautiful view of the ocean just around the property . Food selections in the restaurants are subpar for a nice hotel like this .
Stayed 4 nights in Oct 2023
Response from Aloha. on Nov 3, 2023
Aloha Dwight, sorry to hear that the restaurants did not exceed your expectations. We appreciate your feedback.

10/10 Excellent

CAROLYN

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was overall stunning! I loved the sea salt pool and dining options. Everything was spectacular, especially the spa! I also loved the parrots! 10/10 would stay here again and emphatically recommend!
Stayed 2 nights in Oct 2023
Response from Aloha. on Oct 30, 2023
Fantastic to hear, Carolyn! We look forward to welcoming you back again sometime.

10/10 Excellent

Michelle, Gardnerville

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeous property, beautiful pools and surrounding area, very accommodating and helpful staff. Five stars across the board.
Stayed 7 nights in Oct 2023
Response from Aloha. on Oct 30, 2023
Mahalo, Michelle!

10/10 Excellent

Brendan

Liked: Property conditions & facilities
Great service
Stayed 5 nights in Oct 2023
Response from Aloha. on Oct 23, 2023
Mahalo!

10/10 Excellent

Sergey, Austin

Stayed 6 nights in Oct 2023
Response from Aloha. on Oct 23, 2023
Mahalo!

10/10 Excellent

Tabitha

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Spectacular
Stayed 7 nights in Oct 2023
Response from Aloha. on Oct 13, 2023
Wonderful to hear you enjoyed the resort!

10/10 Excellent

jeff

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great resort with assume staff.
Stayed 1 night in Oct 2023
Response from Aloha. on Oct 13, 2023
Mahalo.

10/10 Excellent

SUSAN

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely a gorgeous resort!
Stayed 4 nights in Sep 2023
Response from Aloha. on Oct 9, 2023
Thank you, Susan. Wonderful to hear you enjoyed the resort.

10/10 Excellent

jeff

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great resort with the best pool on Kauai. Staff was incredible and food was excellent. The location is perfect for enjoying the island beaches and shopping.
Stayed 2 nights in Oct 2023
Response from Aloha. on Oct 9, 2023
Mahalo! Great to hear you enjoyed the resort, staff, dining and our centralized location on the island. Visit again.

10/10 Excellent

Jamie

Traveled with family
Liked: Amenities
Excellent place to spend a vacation
Stayed 5 nights in Oct 2023
Response from Aloha. on Oct 9, 2023
We hope you'll visit us again sometime.

4/10 Poor

Janine

Traveled with partner
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
The facility is very outdated and in need of maintenance and remodeling. Our room smelled like mold. Everything seemed worn out and run down. No snacks in room. No shower cap. Extremely long dark halls to walk through to find your drab room. Never again will I stay at a Hyatt!
Stayed 1 night in Sep 2023
Response from Aloha. on Sep 19, 2023
Aloha Janine, sorry to hear that the resort did not exceed your expectations. We appreciate your feedback.

10/10 Excellent

Andrew

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I can’t speak highly enough about this hotel. It was excellent in every way. This is a hotel that is luxurious in its amenities and accommodations but also one that is personable and inviting. Staff go out of their way to be helpful and the vibe is accepting. The pool area is exceptional and there are plenty of dining options both on site and nearby. The concierge was able to get us on tours and adventures that I was not able to book online. We will be back!
Stayed 7 nights in Sep 2023
Response from Aloha. on Sep 18, 2023
Fantastic to hear you enjoyed the resort, staff & island overall. We look forward to welcoming you back.

10/10 Excellent

Jane

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was beautiful! What an amazing property and staff.
Stayed 6 nights in Sep 2023
Response from Aloha. on Sep 14, 2023
Thank you, so glad you enjoyed!

10/10 Excellent

MARY

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
The staff at the hotel were all so friendly and accommodating. The food in all the restaurants was excellent.
Stayed 3 nights in Sep 2023
Response from Aloha. on Sep 10, 2023
Mahalo! So happy you enjoyed our staff, dining and more! Visit again.

10/10 Excellent

Lory

Stayed 2 nights in Sep 2023
Response from Aloha. on Sep 26, 2023
Great to hear you enjoyed your stay.

10/10 Excellent

Wade

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As an airline pilot, I’ve had thousands of hotel check-ins over the last couple of decades. This was the best, hands down. We truly felt welcomed by all of the staff. Beautiful Leis for us all, champagne due to a birthday in our family, great service in every way.
Stayed 5 nights in Aug 2023
Response from Aloha. on Sep 10, 2023
Mahalo! A true honor coming from someone with so much travel experience. We hope to welcome you and your family back again sometime.

10/10 Excellent

Alison, Laguna Niguel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Aug 2023
Response from Aloha. on Sep 3, 2023
Mahalo. So happy you enjoyed your stay with us.

10/10 Excellent

Paul

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is truly magical!! We will be back soon😆
Stayed 5 nights in Aug 2023
Response from Aloha. on Aug 30, 2023
Fantastic to hear! We look forward to welcoming you back for more Kauai magic.

10/10 Excellent

Brenda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All inclusive feel...convenience plus. Not too raucous...nice quiet vibe. Self parking was tedious...usually full.
Stayed 7 nights in Aug 2023
Response from Aloha. on Aug 30, 2023
Aloha Brenda, so glad to hear you enjoyed an overall relaxing, quiet stay with us.

10/10 Excellent

George

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Aug 2023
Response from Aloha. on Aug 30, 2023
Mahalo! Glad you enjoyed your stay.

10/10 Excellent

Annamarie

Liked: Cleanliness, staff & service, property conditions & facilities
The only place to reset your heart
Stayed 9 nights in Aug 2023
Response from Aloha. on Aug 28, 2023
Aww, fantastic to hear! We hope you'll visit again.

10/10 Excellent

Alyssa

Traveled with partner
Liked: Amenities
The hotel grounds were nicely kept, staff was friendly, and the resort was quiet there are plenty of options for dinner on the property and other restaurants and shopping near by. Would definitely stay here again!
Stayed 4 nights in Aug 2023
Response from Aloha. on Aug 28, 2023
Fantastic to hear that you enjoyed the resort, staff and plenty of dining options. We look forward to your return.

10/10 Excellent

Kara

Stayed 10 nights in Aug 2023
Response from Aloha. on Sep 18, 2023
Mahalo, glad you enjoyed!

8/10 Good

Patrick Michael

Stayed 6 nights in Aug 2023
Response from Aloha. on Sep 18, 2023
Mahalo.

10/10 Excellent

Alexander

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Grand Hyatt is massive in size but well managed with attentive and friendly service. It's an exclusive resort, you don't see many guests, except for breakfast time. Gardens and pools are so beautiful, clean and well designed. (Adults pools near the outside bars, lazy river, jacuzzi, kids'pools, sea water lagoon, with a direct access to the Shipwreck beach. It's an ideal place for family, couples, seniors. There are some great dining options nearby (highly recommend to make an reservation in advance).
Stayed 3 nights in Aug 2023
Response from Aloha. on Aug 21, 2023
Mahalo, it's great to hear you enjoyed the resort so much!

8/10 Good

Helen

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The property, grounds, pools, were all so beautiful and well maintained. The view from our lanai of the ocean and grounds were really gorgeous. The room was comfortable, quiet and clean. The res I would say the only ortdrawback would be inconsistent service. My 5yo daughter loved feeding the Koi at Tidepools and the Macaws in the atrium off the lobby, along with the great lagoon and pools! We may stay here again when staying in poipu,but hope they work on enhancing the service.
Stayed 5 nights in Aug 2023
Response from Aloha. on Aug 22, 2023
Aloha Helen, mahalo for your feedback. It's great to hear you and your family enjoyed your stay overall but very sorry to hear that you felt the service was inconsistent. We will certainly use your feedback to improve.

10/10 Excellent

Carrie

Stayed 7 nights in Aug 2023
Response from Aloha. on Sep 10, 2023
Mahalo.

8/10 Good

Zoe Ann

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was gorgeous and I loved everything about my stay except the food. The buffet breakfasts were the best. The Tidepool restaurant was a great disappointment; expensive and the food selection was not great. The other restaurant's food selections were too similar, not enough variety. Staff were wonderful and very helpful.
Stayed 7 nights in Aug 2023
Response from Aloha. on Aug 14, 2023
Mahalo for the feedback Zoe Ann, we appreciate it.

10/10 Excellent

David

Stayed 6 nights in Aug 2023
Response from Aloha. on Sep 3, 2023
Great to hear you enjoyed your stay!

10/10 Excellent

thomas, SAN ANTONIO

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2023
Response from Aloha. on Jul 31, 2023
Happy to see you enjoyed, thomas.

10/10 Excellent

Barta

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2023
Response from Aloha. on Jul 29, 2023
Mahalo! So happy to see you enjoyed the resort.

10/10 Excellent

Kirstin

Liked: Cleanliness, staff & service, property conditions & facilities
Our stay was magical. From beginning to end, the level of attention from staff and the pure beauty of the grounds was remarkable. It’s worth every penny. Mahalo Grand Hyatt we will be back.
Stayed 2 nights in Jul 2023
Response from Aloha. on Jul 14, 2023
Fantastic to hear, Kirstin! Thank you for the kind words about our staff and resort grounds. We look forward to your return.

8/10 Good

MELISSA, WEST HOLLYWOOD

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This property is by far the best one in the area. We enjoyed staying here, but I wouldn't suggest it for younger couples. Even though they have an adult pool, kids would still come by and some even jumped in with their parents. We have stayed at other hotels where the staff monitor, but this was more of a free for all. The staff was also not the most inviting. We stayed at the Four Seasons Maui last year, and so maybe we are spoiled, but some of the dining places the staff seemed to not be very inviting. The rooms were very nice, BUT again we were woken up by kids playing right outside of our slider at 7am. Overall a fun stay, and great for those with children.
Response from Aloha. on Jul 12, 2023
Mahalo Melissa, happy to hear you enjoyed your time with us. For those wanting a quieter room, requesting a room in the Poipu Wing away from the pool can usually be accommodated, depending on occupancy and room type booked. Again, glad to hear you enjoyed Kauai & the resort.