Beach/ocean view

Reviews of Hanalei Colony Resort

3.5 out of 5
Hanalei Colony Resort
5-7130 Kuhio Hwy, Hanalei, HI

Reviews

9.2

Wonderful

Rating 10 - Excellent. 352 out of 541 reviews" "
Rating 8 - Good. 142 out of 541 reviews" "
Rating 6 - Okay. 29 out of 541 reviews" "
Rating 4 - Poor. 13 out of 541 reviews" "
Rating 2 - Terrible. 5 out of 541 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Judi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful location. Very peaceful
Stayed 7 nights in Jan 2024

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024

10/10 Excellent

Thomas Guy

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The room space was outstanding and the staff was incredible especially Jeannie.
Stayed 8 nights in Jan 2024

10/10 Excellent

christopher

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities

6/10 Okay

Stephanie

Traveled with partner
Liked: Cleanliness, staff & service
This is a lovely property in the most gorgeous part of the island. I do think the units are in need of a renovation. It has the potential to be incredible. It's in a super quiet and beautiful area and the staff are wonderful but the units are very dated
Stayed 4 nights in Nov 2023

10/10 Excellent

Janet

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Loved the old Hawaii feel of the property. Gorgeous beach front and
Stayed 5 nights in Oct 2023

6/10 Okay

C

Traveled with partner
Disliked: Property conditions & facilities
The property is oceanfront and the grounds are lovely. The rooms are dated and used. The property hosted people and first responders after the floods and it shows. The restaurant feels more like a community space than a restaurant, the check-in staff person was nonplussed. The general area can’t be beat though, Hanalei is beautiful.
Stayed 3 nights in Oct 2023

8/10 Good

Brighid

Liked: Cleanliness, staff & service, property conditions & facilities
Would stay again - partial ocean view
Beautiful, beach front location. Quiet area on the ocean. Staff was very friendly and helpful. Not much in the way of amenities (grocery / restaurants) right near by. Must travel to Hanalei to purchase supplies / food for the fridge. The only issue we had was the overhead lights. Multiple times during the stay the lights would turn on by themselves - they turned on at 5am and again around 9-10pm, both times we were sleeping. It could be the sensors in the other rooms or some other issue. The restaurant was ok. Wasn’t anything spectacular but the service was decent and the views were worth it. We would stay here again.
Stayed 3 nights in Oct 2023
Response from Hanalei Colony Resort on Oct 28, 2023
Aloha! Thank you for your thorough review! Yes, we had new fans/lights installed in some of our rooms which unfortunately had some issues with. We have now reset the fans & lights. We hope that you and your family will be guests again the in future!Mahalo

10/10 Excellent

lillian

Stayed 4 nights in Oct 2023
Response from Hanalei Colony Resort on Oct 31, 2023
Aloha! Thank you for your review! We hope you visit with us again!

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful setting.
Stayed 5 nights in Sep 2023
Response from Hanalei Colony Resort on Oct 31, 2023
Aloha! We are delighted that you enjoyed your stay with us!

10/10 Excellent

Merri

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2023
Response from Hanalei Colony Resort on Oct 4, 2023
Aloha! It was a pleasure meeting you Ladies. We can't until your next visit!Mahalo,HCR 'Ohana

10/10 Excellent

Nancy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is by far my favorite place to stay on Kauai. Some people may not like the fact that there is no TV or AC and it is not considered what goes for a resort now days, but this is exactly what makes it so special, we particularly liked the kitchen, the view and the kitties. Of course being right on the ocean does help. The staff is amazing, we adore Sierra at the front desk, Max our driver, and Steven, the manager, each one so responsive to our needs, they made us feel like family. Our trip was too short! We will be back.
Stayed 4 nights in Sep 2023
Response from Hanalei Colony Resort on Sep 27, 2023
Aloha Nancy! Thank you for your very kind review. We are happy that you have experienced our "aloha spirit" from our employees, you are now part of our 'Ohana (family). We look forward to your next stay with us! Mahalo,HCR 'Ohana

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best location!
Beautiful location, friendly service, will definitely recommend!
Stayed 3 nights in Sep 2023
Response from Hanalei Colony Resort on Sep 22, 2023
Aloha! Thank you for your comments! We hope you return to our resort in the very near future!Mahalo,

10/10 Excellent

Randi

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This is a great resort. It is at the end of the road on the north side so own transportation is essential. Very close to many beaches. Plan ahead and get reservations for the trail,a day of great hiking,beaches,and snorkeling. No a/c or tv, but was there a week and did not miss it. Plan plenty of drive time to activities on south and west side of island,traffic is just bad anywhere on the island. The restaurant and coffee shop at the resort is great.
Stayed 7 nights in Sep 2023
Response from Hanalei Colony Resort on Sep 22, 2023
Aloha! Thank you for your kind review. We are delighted to hear that you enjoyed your stay. We hope you will visit with us again! Mahalo,

6/10 Okay

michael

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Great location let down by customer service.
Loved the location and views, but I was wishing for Aircon in such a hot and humid climate! Also lack of TV is disappointing, everything in the area shuts down at 9pm, can't sit out on the balcony because it's pitch black and usually windy. For these reasons I'd rate it 3star apart from the fact I found the front of house team a disaster area, miserable "Aunty" and having booked the complimentary shuttle to our wedding 3 months in advance and confirming the day before, the bride was 4 minutes late and the shuttle drove off in front of us! Because they had a "mix up" and double booked the farmers market and couldn't wait!! Unfortunately it's 2 star rating from me for that reason.
Stayed 5 nights in Sep 2023
Response from Hanalei Colony Resort on Sep 17, 2023
Aloha! We are very saddened to hear about your experience you had during your stay with us. However, we appreciate you feedback and comments. We truly apologize for any inconvenience that we may have caused you during your stay with us. Should you decide to visit with us again, please contact me directly. Mahalo,Chawake OlanolanFront Desk Supervisor

6/10 Okay

Sunny

Traveled with family
Disliked: Amenities, property conditions & facilities
Beautiful views of the ocean and very quiet. Layout of unit was very good. Pool area and laundry were new and very nice.
Stayed 4 nights in Aug 2023
Response from Hanalei Colony Resort on Sep 14, 2023
Aloha! Thank you for your review. We are pleased to hear that you have enjoyed your visit with us. We hope to see you and your family in the very near future!Mahalo,HCR 'Ohana

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best location
Location location. North shore Kauai is our favorite area in all of Hawai’i and Hanalei colony resort s the best spot. Quiet, green and lush and the beautiful water steps away. The condo is spacious and comfortably furnished. The staff are personable, happy to help and the shuttle service is a huge bonus. Shuttling to our favorite beach of tunnels was so easy as there is very limited parking. Can’t wait to come back.
Stayed 4 nights in Aug 2023
Response from Hanalei Colony Resort on Sep 15, 2023
Aloha! Thank you for your comments, we truly appreciate it! We look forward to your next visit with us!Mahalo,HCR 'Ohana

10/10 Excellent

dori

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My new Happy Place
Best kept secret in the north! Great low key resort ON the beach. Gorgeous grounds and spacious, clean rooms. Also on the grounds are a coffe shop/art gallery and restaurant. Great location north of Hanalei town- feels remote but a short free resort shuttle ride available to town, Tunnels beach or Haena beach park. Great staff- we will be back!
Stayed 7 nights in Aug 2023
Response from Hanalei Colony Resort on Sep 14, 2023
Aloha! Thank you for your wonderful comments. Yes, we are blessed to live in such a beautiful area and love to hear that our guests appreciate it as well. We look forward to your next visit!

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort is in a great location. Relaxing by the beach or pool. Staff is great and will help you with anything.
Stayed 5 nights in Jul 2023
Response from Hanalei Colony Resort on Sep 14, 2023
Aloha! Thank you for your review. We are pleased to hear that you enjoyed our beaches and pool. We hope you and your family will visit us again!

10/10 Excellent

Darice

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing experience! Great front desk support and communication
Stayed 3 nights in Jul 2023
Response from Hanalei Colony Resort on Sep 14, 2023
Aloha! Thank you for comments. We are so glad you had a wonderful experience during your stay with us. We hope to see you again in the very near future!Mahalo,HCR 'Ohana

10/10 Excellent

Antoinette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place to get off the grid and unplug.
Stayed 6 nights in Jul 2023
Response from Hanalei Colony Resort on Sep 14, 2023
Aloha! Thank you for your review. We hope that you and your family will visit with us again for more relaxation!

10/10 Excellent

Brad

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2023
Response from Hanalei Colony Resort on Sep 15, 2023
Aloha! Thank you for your review. We hope you will be guest with us again in the very near future!

4/10 Poor

Allan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No housekeeping service
Location is great but no housekeeping. No garbage pickup from room. You need to find the trash can outside. No clean linen or towels. You need to take dirty sheets and towels to a laundry room and exchange for clean items. No vacuuming. For the price we paid I expected better service. Plus, no mention of this when we reserved the room.
Stayed 3 nights in Jun 2023

10/10 Excellent

Rhona

Stayed 5 nights in Jun 2023

10/10 Excellent

Laurel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very low-key but nice resort. Offered a free shuttle to Hanalei and also Tunnels Beach, which is great for swimming and snorkeling
Stayed 4 nights in May 2023

10/10 Excellent

Jody

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Ocean view and sounds!
Fabulous views of the ocean, you could hear the waves all the time. Lovely landscaping and foliage.
Stayed 7 nights in Apr 2023

10/10 Excellent

Timothy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had the honeymoon suite in building G and holy cow what a view and experience! We definitely enjoyed the room and entire experience. The history of prior flooding and community togetherness was really touching and inspiring to read on. The beach access was sooo close and seeing the sun rise from our bed was magical. Will definitely return with future trips to the north shore of Kauai.
Stayed 3 nights in Apr 2023

10/10 Excellent

lia, Ridgewood

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a gem
Stayed 7 nights in Apr 2023

8/10 Good

joyce

Liked: Staff & service, room comfort
Stayed 3 nights in Apr 2023

10/10 Excellent

Tomas E.

Traveled with partner
Liked: Cleanliness, staff & service, amenities
We were looking for a relaxing vacation and we found it at HCR! We also were celebrating our 15th year anniversary and it was the perfect spot for it! The warm weather also a big plus for our stay:-)
Stayed 6 nights in Apr 2023

10/10 Excellent

Dena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Apr 2023

10/10 Excellent

Andrew

Stayed 4 nights in Mar 2023

10/10 Excellent

cathy

Liked: Cleanliness, staff & service, property conditions & facilities
Great little cottage right on the ocean. You can hear the waves at night. Location is beautiful.
Stayed 7 nights in Mar 2023

10/10 Excellent

Darren

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I found the 9th wonder of the world at the Hanalei Colony Resort. I took advantage of the Hanalei Day Spa and i got 7 massages during my 2 week stay at the HCR resort. The therapists have world class teqniques and the beachside deep tissue massage was truly a treat. I had the privilege of meeting the s owner of the Hanalei Day Spa, Darci, and her daughter Chelsea who runs the front desk operations there.
Stayed 4 nights in Feb 2023

8/10 Good

Marsha

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Lovely setting and charming units. We had a brief two night stay. Plans for our one full day we’re disrupted a bit by the requirement that we appear at the office between 9 and 10 to complete checkin which could not occur the evening we arrived since we didn’t arrive until 5:30 when the office was closed. “Island time” I know. But we had planned an early start to our activities for the day so this was a bit disappointing.
Stayed 2 nights in Feb 2023

10/10 Excellent

Patricia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent!
Stayed 3 nights in Feb 2023

10/10 Excellent

Christophe Dupin de Saint

Liked: Staff & service, amenities, property conditions & facilities
Quiet and remote.
Stayed 8 nights in Feb 2023

8/10 Good

Amanda

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Not sure it's worth the cost
Be warned that paying extra for "premium oceanfront" doesn't mean you'll have a premium oceanfront room. It's just a view, often obstructed, of the ocean. That was disappointing. The first night there, a huge storm knocked out power to part of the resort and closed a bridge making a lot of things inaccessible. We managed to get some groceries but didn't get moved to a unit with power and the ice machine was broken so we couldn't keep things at food safe temperatures. Ended up cooking dinner early and both grills ran out of propane so the chicken couldn't cook through. The hotel made zero accommodations for a whole lot of issues. I don't expect them to control the weather but for what it costs to stay there, some attempts to customer service would've been nice. Even something like candles would've been helpful.
Stayed 6 nights in Feb 2023

8/10 Good

Hamid Reza

Traveled with family
Liked: Cleanliness
Beautiful beach area and very quiet. Not touristy and away from the crowds. Only 1 restaurant in the area but a very good restaurant! 25 minute drive to closest town with shopping and restaurants. A nice getaway from the madness.

10/10 Excellent

Rafal

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is NOT a copy-paste holiday resort. It is a truly unique place. QUIET place. There are no TVs. People don't play their music loud. There is no screaming and hollering. Even the kids are quiet. All you can hear is the sound of the waves and the surf. I have never been in a place like this. Mind you, it is not a Ritz. The place is a bit dated with some vintage amenities. However, the location, the atmosphere and the whole ambiance makes it a truly wonderful place.

8/10 Good

Stephanie

Traveled with partner
Liked: Staff & service
Lovely hotel in a quiet, remote location. The rooms are dated but the views are wonderful

10/10 Excellent

Rafal

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you are not looking for a copy-paste resort away from the bustling tourist centers, then this is it! Beautifully located with a private beach and a fantastic positive vibe about it.

10/10 Excellent

John

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2022

10/10 Excellent

peyman

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were so kind nice and polite and very helpful. Bless their hearts. These days most places you find rude people but not here and thanks for being so helpful

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities
No AC, deceptive fees, parking/wifi cost extra
Stayed 6 nights in Oct 2022

10/10 Excellent

Kimberly

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
We had a wonderful stay at the resort. The property is gorgeous! Our room was clean and comfortable with everything we needed. We will be back!
Stayed 5 nights in Nov 2022

8/10 Good

Richard

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service, amenities
Stayed 5 nights in Nov 2022

10/10 Excellent

Marla

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really liked the scenery and the area. Everyone was super friendly. The hot tub was broken because of a leak though :(. Everything else was great! Would definitely review.
Stayed 3 nights in Nov 2022

10/10 Excellent

Rhett

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Great location, well appointed little condo, close to trails and beaches. Friendly staff.

10/10 Excellent

Anne, Arlington Heights

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
With spacious rooms right on the beach and never any crowds, this is a perfect resort for getting away, relaxing, and immersing yourself in nature. The free shuttle is great for visiting Hanalei and the local beaches and parks. Will gladly come back here next time I visit Kauai!