Ratings based on 258 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
96% of guests recommend
4.5 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified travelerfrom Melbourne, Aus.

OK accommadation on the beach

Posted May 23, 2015
Pros: The rooms and the view.
Cons: They should offer a welcome pack, bread, milk, eggs, spreads so at least you don't have to leave and drive back 10ks. No fascilities here.
Location: Everything is a drive, the beach is not a swimming beach, rocks everywhere but a lovely location.
My first impression on arrival was one of disappointment, the buildings are fairly old, really peaved that the restaurant was not open, we were there for the last 2 nights of 2 weeks in Hawaii and were looking for something special. Greet staff was a very nice lady, she tried to allay my disappointment but if wanted to complain I should write to management. My first reaction was to leave and go elsewhere, but I had paid a substantial amount in advance so that was not an option, I will never do that again.. Went to the room and had an upstairs apartment and was very pleasantly surprised on entry, roomy, fairly modern, comfortable, fantastic views of the water. We checked in and found next to nothing in the way a welcome pack for a place is fairly isolated, had to drive 10 Km back into town to buy the basic needs, opportunity missed by them. They are charging 5 star rates for 3 star experience, I paid lees than half the rate back in Kapaa for a 4.5 star stay. Wont be going back and I will never pay in advance again, I think they know they would have quite a few walk out.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Vancouver

Fantastic location for Napili and Tunnels

Posted May 19, 2015
Pros: Location.
Cons: We had planned on eating at least on meal on site so the resturant closure was a disappointment. The shuttle was fully utilized by a wedding party.
Location: Hiking, snorkling ( if the surf dies down it was to big for any but the very experienced when we were there) activities in Hanalei if you drive in.
Great location near the start of the Napili coast trail and tunnels beach. The property is on a beach that is not suitable for swimming but lovely to walk on and very quiet. The restaurant is closed so you do need to bring any food that you will need .The drive into the nearest town is significant not because of the distance but because of the one lane bridges, torrential rain potential and other tourist traffic. The shuttle was booked by a wedding party when we tried to use it so it may not be available unless you book. The units are old and will accomodate 4 adults but the sleeping spaces are separated by partitions not walls so you do feel that you are in a large dorm rather than a 2 bedroom unit. We heard everything from the unit above. Not a problem as we too were up at 5.30 am but ...Not really a resort rather a group of old wood frame condos but it has some charm and if you want to be close to the Napili coast park it is a great location.There is a basic kitchen but a small sink and no dish washer so cooking for 4 can be a challenge.
4 out of 5
Recommended
for Everyone
by A verified traveler

Good stay

Posted May 18, 2015
Pros: Location, pleasant atmosphere and environment.
Cons: Carpet is damp all the time, it feels sticky, the room dividers are too open on the top, snorers can be heard by everyone.
Our stay was pleasant, the location is awesome if you like the north side, lush green environment or around. The staff was pleasant...a bit layback...you really had to ask for things to get done, we had a party of four but when we arrive the two twin beds were missing pillows and blankets. One of the chair legs had a broken peg at the bottom and the it snaged the carpet. The cleanliness was acceptable... the carpet felt a bit damp the whole time we were there, I suppose it's expected when it's near the ocean/rain, though hard wood floor or tiles would be better choices. The rooms have dividers instead of real rooms but they are open on the top, so you can hear everything... A snorer in your party can ruin your sleeping situation. The location is really the best part about this place!
4 out of 5
Recommended
for Everyone
by A verified travelerfrom SYdney

Nice hotel close to the beach.

Posted May 16, 2015
Cons: TV and reliable wifi
Location: Nice scenery and beaches. Hanalei town is pretty with some good restaurants.
It rained the whole time we were there, however, we managed to still enjoy the resort & surroundings. Wifi was unreliable which was a pain, and no TV could be a draw back for some. The restaurant on site was closed due to a kitchen fire and we had to go to Hanalei for dinner. The hotel provided a shuttle service which was great. The Spa does not provide a full service. Only massage was available and it was expensive.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Tokyo, Japan

Perfect escape from city life for a new family

Posted May 5, 2015
We traveled from Tokyo with our son who is almost 7months old, and were really worried about our first trip with him and leaving behind all the conveniences and amenities of our big city life. We needn't have been the least bit concerned, and staying at HCR was just the recharge we needed. The staff were friendly and welcomed our family, putting us at ease. The units were spacious and clean, and housekeeping provided extra towels and blankets as needed. Our little guy was able to swim in the pool every day, as well as dip his feet in the ocean right down in front of the resort. The waves and wind off the bay were a bit too much for him to go in the ocean there, but we were directed to some nearby beaches that were ok for him. We were also very blessed that everyone staying there was so accommodating. Our other big concern was that his crying would keep up the other guests as he adjusted to jet lag. Although at night the sound carried from other rooms at times, the sound of wind and waves were evidently enough so that he didn't keep up the other guests. We had a fantastic stay and our only regret was that we did not stay longer.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 27, 2015
Great location - very peaceful. Beautiful beach with great snorkeling (warning - strong currents). Close to many other great beaches and snorkeling sites as well as Na Pali coast hike. Short drive or shuttle to Hanalei Bay
4 out of 5
Recommended
for Everyone
by A verified travelerfrom LA

Top Location Apartments

Posted Apr 16, 2015
A great place right at the sea and close to the parks and top beaches of this island, like Kee Beach,. Great facilities in terms of barbecue and pool. The apartments are a bit older, but OK, just the cleaning service should come every day
4 out of 5
Recommended
for Everyone
by A verified traveler

Great location!

Posted Apr 13, 2015
Pros: Beautiful grounds and great views of the ocean. Kitchen was well equipped and cleanliness'.
Cons: Maybe some room upgrades
Location: The hotel is a few miles from town and has great access to everything we wanted to do.
My husband & I loved our room. The balcony to our room has great views to the ocean. The hotel is a few miles from town and has great access to everything we wanted to do. We would stay here again.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Santa Barbara, CA

Simple Elegance

Posted Apr 13, 2015
We were here for only four nights. We wish we could have stayed four weeks. Great ocean views. Quiet. Relaxing. Very comfortable. Wonderful staff. Highly recommended. We will be back!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 9, 2015
This condo complex offers high quality, low key service. They were always available to answer every question or address any need. This is a quiet, low key site. If you are looking for a large resort with water slides, a bar and tv, this is not the place for you. All the special services they offer from lei making to Mai tai evening are high quality. This is the kind of place where you feel away from it all and at home all at once.