Desk, laptop workspace, blackout drapes, iron/ironing board

Reviews of New Victorian Inn and Suites

2.5 out of 5
New Victorian Inn and Suites
903 2nd Ave, Kearney, NE

Reviews

8.2

Very Good

Rating 10 - Excellent. 404 out of 1008 reviews" "
Rating 8 - Good. 396 out of 1008 reviews" "
Rating 6 - Okay. 130 out of 1008 reviews" "
Rating 4 - Poor. 54 out of 1008 reviews" "
Rating 2 - Terrible. 24 out of 1008 reviews" "

8.2/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Richard

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very helpful front desk staff. Nice selection for b’fast (more than typical for this level of hotel). Room was a bit small but bed was great. Lobby was sparse. If you’re looking to hang out for hours at the hotel, you’ll likely feel cramped. But if you’re looking for a safe, clean, comfortable place to lay your head for the night (with a quick b’fast), this is a good option.
Stayed 3 nights in Mar 2024

6/10 Okay

Jennifer, Omaha

Liked: Cleanliness
Stayed 1 night in Mar 2024

4/10 Poor

Alisha

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
My first impression walking through the doors is that there was quite an odor. It has a very... vintage scent. The employees at the front desk were apparently in a disagreement when we arrived. The woman seemed crabby and the man kept rolling his eyes at her. The rooms are small and dark, but the curtains can be opened for more light. The bathroom was clean. The backs of my legs are itchy this morning which is scaring me because I am now finding reviews of BED BUGS being found on the property. The room was clean but all commons areas are not. Don't head into breakfast hoping to get your morning serving of protein. The coffee is not good. The breakfast area was quite messy which gave me the "ick" so I skipped breakfast. If you are elderly or disabled, please note that there is not an elevator, you have to take stairs. We will not be staying here again. It would've been worth the extra $100 to stay elsewhere.
Stayed 1 night in Mar 2024
Response from GM on Mar 24, 2024
Thank you for taking the time to leave a review. We are sorry that you did not have a pleasant experience with us. As far as you trying to spread a bed bug rumor around, please note that we have not had a review like that in quite some time, we regularly have our rooms inspected without issue, and even have brand new beds as of December of 2023. We do not have an elevator, but always place each guest that we receive a first floor request on the bottom floor. We also would put our 26 item continental breakfast up against any other hotel in our price range.

8/10 Good

Jason, York

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service
Very friendly staff and clean. Very close to multiple dining options.
Stayed 1 night in Mar 2024
Response from David on Mar 25, 2024
Thanks for the great review. We hope to see you again.

8/10 Good

Jean, Manley

Liked: Cleanliness, staff & service, property conditions & facilities
Accommodating to us asking for easy close access to door and close parking!
Stayed 1 night in Mar 2024
Response from David on Mar 25, 2024
Thank you very much for telling us about your stay. We're glad you were happy with everything.

8/10 Good

Patricia

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was an excellent value for the price. We will definitely stay there again.
Stayed 1 night in Mar 2024
Response from David on Mar 25, 2024
We look forward to seeing you again.

6/10 Okay

Margaret

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
This is an old Comfort Inn that has been updated but while it was clean, it's still a basic, no frills hotel but adequate for the price. There is no desk nor a relaxing chair or sofa, just chairs at the small dining room table. The refrigerator was noisy & did not keep things v cold. The freezer section really didn't work at all. My biggest complaint was after telling the manager I am v sensitive to noise & needed the quietest room available, I was given a room near a guest who left his dog alone in the room on a regular basis & the dog would bark loudly whenever it was left alone. Unfortunately, this was often during the day, every day, when I was trying to rest but I also heard it in the evening. The weekend staff acknowledged this guest did this regularly (one was polite about it, another was not sympathetic at all) but apparently chose to do nothing about it (like asking the guest to comply with the rule that pets can't be left alone or be asked to leave!). The manager who had been quite helpful when I checked in was not available on the weekend. The hotel is near a lot of fast food places but not much else food-wise. Breakfast was minimal: dry cereal, waffles, cheap pastries/muffins, some unappetizing biscuits & gravy. The location was convenient for what I was there for & I don't spend much time in hotel rooms so it was OK but just barely. If I return, I'll choose something better. If you want more comfort, look elsewhere; if no frills will do, it's OK.
Stayed 4 nights in Mar 2024
Response from David on Mar 25, 2024
Thank you very much for telling us about your experience. I do apologize that the experience wasn't up to your standards.

10/10 Excellent

Connie, Torrington

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This was a great motel that had everything we needed. Great price too!
Stayed 1 night in Mar 2024
Response from J on Mar 17, 2024
Thanks for the great review! We are glad you enjoyed your stay!

6/10 Okay

Heather D

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Our bathroom smelled like stale smoke, the hallway smelled of pet odor. We didn't have hot water 1 day and the "deluxe breakfast" was continental plus waffles and biscuits with gravy. It is in a good location, clean, and check in staff was helpful.
Stayed 2 nights in Mar 2024
Response from David on Mar 12, 2024
I do apologize for any inconvenience. I have alerted both housekeeping and maintenance check on these issues.

10/10 Excellent

Linda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly and helpful. Property has seen some wear, but beds were comfortable and we enjoyed our stay
Stayed 1 night in Mar 2024
Response from David on Mar 12, 2024
Thank you very much for the great review. We hope to see you again.

10/10 Excellent

Renae

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The check in was easy. Kern was super nice & helpful
Stayed 1 night in Feb 2024
Response from David on Feb 15, 2024
Thank you very much for the review! I'll make sure to tell Kern about your kind words.

10/10 Excellent

Michael Allen

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
staff was great. Easy check in and check out. Breakfast was great
Stayed 1 night in Feb 2024
Response from David on Feb 13, 2024
Thanks for telling us about your stay and giving us a 5/5! We hope to see you again.

8/10 Good

Russ

Liked: Cleanliness, staff & service, property conditions & facilities
nice property
Stayed 1 night in Feb 2024
Response from David on Feb 14, 2024
Thank you for the review. We're glad you enjoyed your stay.

10/10 Excellent

Dustin

A
Response from David on Feb 7, 2024
Thanks for the 5/5 review! We're glad you enjoyed your stay.

10/10 Excellent

Valerie K

Traveled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Becky was very nice and efficient in getting me checked in. Everything was as comfortable and available as you would hope. I would stay there again.
Stayed 1 night in Dec 2023
Response from David on Jan 3, 2024
Thanks for the 5/5 score! I'll be sure to pass on your compliments to Becky.

8/10 Good

Jamie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from David on Jan 3, 2024
Thanks for taking the time to leave a review. We're glad you enjoyed your stay.

6/10 Okay

Sue

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was pretty clean, since it is a pet friendly motel there were some animal hairs on my bed.
Stayed 1 night in Dec 2023
Response from David on Jan 3, 2024
Thanks for letting us know about this issue. We do thoroughly clean rooms in between stays and pay extra attention to pet rooms. I apologize for us missing any stray animal hairs.

4/10 Poor

Kimberley

Traveled with family
Liked: Staff & service
Disliked: Amenities
I booked handicap accessible, didn’t get it, he stated he wasn’t given explicit information about it.
Stayed 1 night in Sep 2023
Response from GM on Dec 8, 2023
We are sorry for the inconvenience during your stay a couple of months ago. Unfortunately, your room was booked as a room with two queen beds. Our handicap accessible rooms only have one queen bed and a recliner in them.

6/10 Okay

Nicole

Disliked: Amenities
Need new battery’s in remote
Stayed 1 night in Nov 2023
Response from David on Nov 27, 2023
Thank you for taking the time to tell us about your stay. We keep a supply of batteries at the front desk in case the remote batteries die and we're more than happy to run them down to a room when called.

10/10 Excellent

DAN

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's okay, the desk manager may it great.
Stayed 1 night in Nov 2023
Response from J on Nov 18, 2023
Thanks for the great review and for choosing the New Victorian Inn & Suites! We hope to see you again soon.

10/10 Excellent

Antonietta

Traveled with family
Liked: Cleanliness, staff & service, amenities
At first we don't like, the reason was that I am allergic to cats and the room that they designated to us made me sick at soon we opened the door. But the employer at soon we informed him change the room that was just right.
Stayed 1 night in Nov 2023
Response from David on Nov 8, 2023
Thanks for telling us about your stay. I'm glad the desk clerk was able to get you switched to a better room. We hope to see you again!

6/10 Okay

Mark

Traveled with family
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
I am handicap and there was not an elevator, and they put me on the second floor is clean
Stayed 1 night in Nov 2023
Response from David on Nov 8, 2023
Thanks for sharing your experience. While we don't have an elevator, we do honor first floor requests either at time or reservation or at check in. We do also have designated handicapped rooms.

6/10 Okay

Luke

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
When we entered the room it was quite literally 90 degrees. Took most of the night to get it to a livable temp. Paint peeling but, the bed was comfy and the shower had decent pressure
Stayed 1 night in Oct 2023
Response from David on Oct 30, 2023
Thanks for taking the time to tell us about your stay. I'll pass on the info to housekeeping to make sure they're checking the thermostats while cleaning.

10/10 Excellent

nathan

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from David on Oct 30, 2023
Thanks very much for the 10/10! we hope to see you again.

10/10 Excellent

Duane

Stayed 1 night in Oct 2023
Response from David on Nov 15, 2023
Thank you for the 5/5 score! We're glad you enjoyed your stay and hope to see you again.

2/10 Terrible

Susan

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
I just walked into the place and turned around and left...Losing my money i paid for the room. The lobby smelled musty and moldy and the lobby window was so dirty i could hardly see out of it!!! A lot of the rooms had no screens on them!! I expect a lot more when I'm paying my hard earned money!!!
Stayed 1 night in Oct 2023
Response from GM on Oct 24, 2023
We are sorry that you decided not to give us a chance and that you took the time to review a place in which you did not stay. In doing a personal tour of the property this afternoon, the day after your reservation, I noticed one screen that was out and it was on a public window which was out for repair. We have many guests that compliment us our our helpful service and clean, comfortable rooms.

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
National Parks Road Trip
needed a half way place for our road trip to the western US National Parks. have to say I was pleasantly impressed. sometimes you're just not sure price wise. check in guy was friendly and helpful. room was clean, maybe dated but people treat hotel rooms like a garage I swear. bed was a bit hard but it actually was surprisingly good for me. breakfast is waffles and various breakfast stuff. yes, I would stay here again, I needed an inexpensive hotel that takes dogs. BTW the Meadowlark Dog Park is about 10-15 minutes away and was fun.
Stayed 1 night in Oct 2023
Response from GM on Oct 23, 2023
Thank you for your excellent review of us, Patricia! Our staff takes great pride in keeping treating our guests right, and our property clean. We are in the process of getting new beds within the next month, and hope you try us again if you are in the area. Enjoy your trip to the Western Parks!

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Was on the 2nd floor, no elevator and ice, vending machines down by front lobby. Not very convenient.
Stayed 1 night in Oct 2023
Response from David on Oct 23, 2023
Thank you for taking the time to leave a review. We try to hold back some ground floor rooms in case anybody has difficulty with stairs.

4/10 Poor

Donna

Business traveler, Traveled with partner
Disliked: Property conditions & facilities
This was the smallest hotel room I've ever seen. The bed took up the whole room. Not even room for a night stand on each side of the bed. The recliner was stained. The finish on the TV stand was tacky - I'm guessing from using cleaning chemicals on it. Bed was ok but the pillows were terrible. The room smelled ok but the hallway was rank. Big spider web in our window. We've stayed here before but its definitely changed since the last time. No plans to stay here again.
Stayed 2 nights in Oct 2023
Response from David on Oct 23, 2023
Thanks for taking the time to tell us about your stay. I apologize that the room wasn't up to your standards and have informed management about the issues you've listed.

10/10 Excellent

Brad

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was staffed with friendly, knowledgeable employees. It was clean, quiet and had a great options for their free breakfast.
Stayed 1 night in Oct 2023
Response from David on Oct 18, 2023
Thanks very much for the 5/5 score and friendly comments. We're glad you enjoyed your stay.

6/10 Okay

Sandra

Liked: Staff & service
The staff was polite and gave me an easy check-in. What I didn't like was that even though there were "No-Smoking" signs posted there were butts in the hallways and the facility smelled of smoke. The smell was obviously present in the carpets, drapes and bed linens. If I hadn't already paid for the room, I would have driven down the street to find other accommodations.
Stayed 1 night in Sep 2023
Response from David on Oct 16, 2023
I apologize that the stay wasn't to your liking. We do regularly check the halls for any litter left by guests as well as check rooms for signs that a guest smoked in a non smoking room. If there's any issues with a room, our staff is always ready to rectify the situation.

10/10 Excellent

Dominique

Stayed 1 night in Oct 2023
Response from David on Nov 8, 2023
Thanks for the review! We hope to see you again.

10/10 Excellent

Gloria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from David on Oct 16, 2023
Thanks for the 5/5 review! We're glad you enjoyed your stay.

10/10 Excellent

Amy

Stayed 1 night in Oct 2023
Response from David on Oct 30, 2023
Thanks for the review! We're glad you enjoyed stay.

10/10 Excellent

Melissa

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly professional front desk clerk, clean room and facilities, had everything we needed and wanted; microwave, mini fridge, blow dryer and free breakfast!
Stayed 1 night in Oct 2023
Response from David on Oct 9, 2023
Thank you very much for the 5/5 review! we hope to see you again!

6/10 Okay

Verified traveler

definetly not new. Needs work. room was clean, staff friendly. The hallway had a smell, but was not in the rooms.
Stayed 1 night in Oct 2023
Response from David on Oct 9, 2023
Thanks for taking the time to write a review and share both the good and bad. All feedback helps us learn and improve as a business.

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and comfortable
Clean and comfortable for me and my dog as we made our way to Colorado. Slept well. Gorgeous park down the road to exercise my dog.
Stayed 1 night in Sep 2023
Response from David on Oct 9, 2023
Thanks for the great review. We're glad you and your dog both enjoyed your stay.

4/10 Poor

Cheryl

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Lumpy, overly soft bed. The carpeting, especially in the hallway smells, paint in the bathroom peeling. In general, not worth the money we paid to stay there.
Stayed 1 night in Oct 2023
Response from David on Oct 9, 2023
Thank you for taking the time to tell us about your experience at The New Victorian Inn Kearney. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from David on Oct 30, 2023
Thanks for the great review! We are glad you enjoyed your stay!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
This is an older property and as such in not as up to date. However the price was right and we were only there one night. The breakfast left much to be desired.
Stayed 1 night in Oct 2023
Response from David on Oct 4, 2023
Thanks for telling us about your stay. We hope to see you again

10/10 Excellent

Patti

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room could have used some new beds. Breakfast was OK, the usual.
Stayed 1 night in Sep 2023
Response from J on Oct 2, 2023
Thanks for the great feedback. We are actually in the process of ordering new beds for the property which will arrive late Fall! Thanks for choosing the New Victorian Inn & Suites.

10/10 Excellent

Nora, Laguna Woods

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff.
Stayed 1 night in Sep 2023
Response from J on Oct 2, 2023
We work to provide our guests with an excellent experience, and I’m happy to see we were able to achieve this for you.

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities
The mattress was too soft.
Stayed 1 night in Sep 2023
Response from J on Oct 2, 2023
Thanks for the great review! We are glad you enjoyed your stay! We will be updating all mattress this winter!

8/10 Good

Joseph

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
This property was just average nothing spectacular. The unfortunate thing was that the check in clerk was not very knowledgeable about the area.
Stayed 1 night in Sep 2023
Response from J on Sep 29, 2023
Thanks for your feedback. We will bring this to the attention of our management team. Thanks for choosing the New Victorian Inn & Suites!

6/10 Okay

Bonnie

Traveled with family
Liked: Staff & service
Ok hotel for a night stay traveling. Sheets were nice, bed was a bit soft. We were traveling w a pet so the room we had was a little musty smelling. For the price it was ok but not great.
Stayed 1 night in Sep 2023
Response from J on Sep 29, 2023
Thank you for providing your feedback while visiting us. We appreciate your time and feedback.

6/10 Okay

Donald

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The room smelled if cigarette snoke.
Stayed 1 night in Sep 2023
Response from David on Sep 27, 2023
Thanks for taking the time to tell us about your stay. I apologize for the room not meeting your expectations.

10/10 Excellent

Sherry

Traveled with partner
Nice breakfast
Stayed 1 night in Sep 2023
Response from David on Sep 27, 2023
Thanks for the great review! We hope to see you again.

8/10 Good

Ronald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2023
Response from David on Oct 16, 2023
Thanks for taking the time to leave a review. We hope to see you again.

10/10 Excellent

Jane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from J on Sep 25, 2023
We work to provide our guests with an excellent experience, and I’m happy to see we were able to achieve this for you. It was a pleasure having you with us and we hope you will continue to use our facility whenever you are in the area.

10/10 Excellent

James

Traveled with partner
Liked: Amenities
Well-maintained and clean property for a great price. Average breakfast for this level of hotel. Value and cleanliness were very good!
Stayed 1 night in Sep 2023
Response from J on Sep 25, 2023
Thank you for the great review of our hotel. It is always nice to read that our guests enjoyed their time with us and that the service exceeded expectations. The team and I take great pride in our hotel service and I will be sure to share your review with them.