Ratings based on 75 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
97% of guests recommend
4.7 Room cleanliness
4.4 Service & staff
4.7 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Business Travelers
by mr. lee

This traveler left a rating score only Posted Oct 7, 2014 on Hotels.com
5 out of 5
Recommended
by kimfrom 대한민국

깨끗하고 서비스도 좋았습니다

Posted Sep 9, 2014 on Hotels.com
호텔에서 마주치는 모든 직원들은 정중하고 친절했으며 영어 의사소통에 불편함이 전혀 없었습니다. 새벽에 룸서비스를 시켰는데 기대 이상이었고 가격도 매우 합리적이었어요. 트윈룸이었는데도 불구하고 배스가운이나 슬리퍼가 한 벌만 준비되어 있는 것은 이해가 되지 않았으나, 늦은 시간에 컨시어지에 전화하여 추가요청을 했음에도 지체없이 가져다 주어서 불만이 없었습니다. 다만 호텔 담장 밖 주변이 매우 어수선하고 근처에 편의점 하나 찾을 수 없었던건 아쉬웠습니다. 공항은 멀지 않아서 위치적으로 불만스럽지 않았습니다. 하루 밖에 묵지 않았기때문에 더 말할 것은 없으나 지금까지 이용한 호텔중에서는 최고로 마음에 드네요
4 out of 5
Recommended
for Business Travelers
by A verified traveler

Fint hotell men inte lika vänlig som man förväntar

Posted Aug 30, 2014 on Hotels.com
Det är svårt att skriva något negativt om det här hotellet. Det är väldigt fint på insidan och det saknas inte något. Hotellet utstrålar hög status och attraherar en del folk som uppskattar detta. Säkerhetskontrollen vid ingången är antagligen bra att ha, men känns inte direkt som man är välkomna. Personalen i lobbyn tyckte jag inte så mycket om. Restauranger och rumservice var dock lika vänlig som förväntar i Indonesien.
1 out of 5
Recommended
for Business Travelers
by A verified traveler

extremely bad service for a 5 star hotel

Posted Jul 15, 2014 on Hotels.com
Staff at reception is incapable of providing basic service for a 5 star hotel. Its a shame and disappointment.
4 out of 5
Recommended
for Business Travelers
by A verified traveler

This traveler left a rating score only Posted Jul 1, 2014 on Hotels.com
4 out of 5
Recommended
for Business Travelers
by A verified traveler

This traveler left a rating score only Posted Jun 5, 2014 on Hotels.com
5 out of 5
Recommended
by A verified traveler

Posted Jun 5, 2014 on Hotels.com
Staff has to be more efficient. Perhaps upgrading the IT systems will help.
4 out of 5
Recommended
for Business Travelers
by Andyfrom UAE

Great service and restaurants

Posted May 17, 2014 on Hotels.com
The service at the hotel really is first class as it the Chinese restaurant, which is probably the does best Chinese buffet I've had anywhere. The spa is very good and reasonably priced compared to many 5 star hotels and the pool is very nice. My only complaint is that they will not give you a late check out after 12:00 regardless of how long or often you've stayed there etc. After spending over US$2,000 at the hotel I thought that a request for a 2 hour extension was quite reasonable, but they weren't interested. Saying that this is still one of the best hotels in Jakarta and something of an institution. I will be staying there again.
5 out of 5
by Gordon Lawrensonfrom Australia - NSW - Sydney

Posted Apr 30, 2014
Pros: Pool, gym, breakfast and friendliness of staff
Cons: Getting whacked on wi-fi and any extras w hitch are then subject to tax
Idont smoke in the room and check out on time or whack!
5 out of 5
Recommended
by Vijayfrom singapore

Great service great food

Posted Apr 30, 2014 on Hotels.com
Quality hotel, conveniently located. Friendly staff and great food options