Ratings based on 2 Verified Reviews

They paid and stayed. We double-checked.
3.5 out of 5
3.0 Room cleanliness
2.5 Service & staff
2.5 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
by A verified traveler

Fantastic view

Posted Sep 17, 2013 on Hotels.com
This is a good hotel with a fantastic view, great staff, but expensive.
3 out of 5
Recommended
for Couples
by RL from USA

This could have been amazing...

Posted Aug 2, 2013 on Hotels.com
We had high hopes for this hotel. The location above the bay is breathtaking. It seemed like this property controls access to the entire bay and the beach. Unfortunately, this hotel is just build on the side of the mountain with a road passing in front of it. The rooms are slightly set back from the main building, but high enough to see the bay (although some are probably better than others). One should also be aware that this hotel is over an hour away from the airport - this is a big island. The biggest problem was the attitude of the staff, which did not make the guests feel welcome. Requests were an inconvenience and a little accommodation was a big deal. The rooms look much better in the pictures and while they are not bad, they are far from what I would call luxurious. I also didn't get the impression that they were as clean as they should be. In addition, I also would not describe the pool area as very clean either. Overall, this should have been every bit as amazing as it looks in the picture, but the letdown in the rooms and the poor service made this hotel a letdown. I cannot recommend it for the price.