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Reviews of Best Western Aladdin Inn

2.5 out of 5
Best Western Aladdin Inn
310 Long Ave, Kelso, WA

Reviews

8.0

Very Good

Rating 10 - Excellent. 222 out of 695 reviews" "
Rating 8 - Good. 294 out of 695 reviews" "
Rating 6 - Okay. 116 out of 695 reviews" "
Rating 4 - Poor. 41 out of 695 reviews" "
Rating 2 - Terrible. 22 out of 695 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

2/10 Terrible

KayLee

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from BW Aladdin on Apr 8, 2024
Hi KayLee, I'm sorry that we did not exceed your expectations. If you could let us know what went wrong, so we can improve for future guests. We hope you had a nice visit to the area and a safe trip back home.

10/10 Excellent

Annalyn

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is very peaceful. My kids love the heated indoor pool. Their free breakfast is also good. The location is very convenient to stores and freeways. Wouldn’t mind going back. Thank you.
Stayed 2 nights in Apr 2024
Response from BW Aladdin on Apr 7, 2024
Hi Annalyn, we are so glad you enjoyed your stay with us and your kids loved our pool. We look forward to seeing you again the next time you are in town!

10/10 Excellent

Denise

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good Stay as always will stay there again
Stayed 1 night in Mar 2024
Response from BW Aladdin on Apr 1, 2024
Hi Denise, I'm so glad you enjoyed your stay with us. We look forward to your next visit to our area!

8/10 Good

Martin

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff excellent. Property a little tired.
Stayed 1 night in Mar 2024
Response from BW Aladdin on Mar 10, 2024
Hi Martin, I'm so glad you enjoyed your stay with us and that you found our staff to be friendly. We look forward to seeing you again in the future!

10/10 Excellent

Allison

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was down the street from several stores and restaurants which was nice.
Stayed 1 night in Feb 2024
Response from BW Aladdin on Feb 26, 2024
Hi Allison, we are glad you enjoyed your stay with us. We hope to see you again in the future.

10/10 Excellent

BARBARA

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great!😊
Stayed 2 nights in Feb 2024
Response from Ashley on Feb 20, 2024
Hi Barbara, I'm so glad you enjoyed your stay with us and that you found everything great! We look forward to your next visit to our area.

10/10 Excellent

Paul

Stayed 1 night in Feb 2024
Response from BW Aladdin on Apr 1, 2024
Hi Paul, Thanks for staying with us. We appreciate your feedback!

8/10 Good

Rene

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
pleasant stay, centrally located for our needs. We did have a neighbor upstairs with a child running around the room at 1:00 am and mom yelling at him to stop it... no judgement, maybe the kid had a disability.
Stayed 1 night in Feb 2024
Response from BW Aladdin on Feb 9, 2024
Hi Rene, I'm so glad you enjoyed your stay with us, but I do apologize for those noisy neighbors. Always call the front desk and we will do our best to have them quite down their children. We look forward to your next visit to our area.

10/10 Excellent

Pam

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Nice staff. Basic , clean
Stayed 1 night in Jan 2024
Response from BW Aladdin on Jan 22, 2024
Hi Pam, I'm so glad you enjoyed your stay with us and that you found our staff to be friendly. We look forward to your next visit to our area.

10/10 Excellent

Julie, poulsbo

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room with comfy beds. Room was a kitchen and very well maintained. Hotel carpets are old and look very used. Front staff was friendly and efficient.
Stayed 1 night in Jan 2024
Response from BW Aladdin on Jan 8, 2024
Hi Julie, I'm happy to hear that your stay with us was enjoyable and that you enjoyed our breakfast! I am especially excited to hear that you found our staff to be friendly. We strive to always provide the best service possible. We look forward to seeing you again in the future!

8/10 Good

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff and very accomodating, the best breakfast hotel in town. Ashley the manager is so great and knows how to satisfied valued customer. We will stay there again someday.
Stayed 1 night in Nov 2023
Response from BW Aladdin on Dec 6, 2023
Hi Kevin, we are glad you had a good stay and found our staff to friendly. We strive for excellent customer service. We look forward to seeing you the next time you are in town!

2/10 Terrible

Pam

Traveled with group
Liked: Cleanliness, staff & service
I was charged $30 on my card for possible additional Incidental charges I might incur. I was told it would be refunded within 2 business days of my stay. I have not seen it returned to my account.
Stayed 1 night in Nov 2023
Response from Ashley on Nov 17, 2023
Pam, I'm sorry that we did not exceed your expectations. There is a 30 incidental when checking in and it has been released on our end. Depending on you bank it can take up to 5-7 business days to see that return. Definitely do not hesitate to ever let us know if you have an issues or concerns regarding your stay and we will be more than happy to assist you however possible. We do hope you will come visit us again and give us another chance the next time you are in our area!

10/10 Excellent

Jerome

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Repeat Stay Did Not Disappoint
I stayed at this location for a business trip last June and was treated so well that I booked it again now in November
Stayed 3 nights in Nov 2023
Response from BW Aladdin on Nov 13, 2023
Hi Jerome, I'm so glad you enjoyed your stay with us and that you found our staff to be friendly and accommodating. We look forward to your next visit to our area.

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from BW Aladdin on Oct 24, 2023
Hi, I'm sorry that we did not exceed your expectations, but we do hope you will come visit us again and give us another chance the next time you are in our area!

10/10 Excellent

Omid

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and large room
Stayed 1 night in Oct 2023
Response from BW Aladdin on Oct 16, 2023
Hi Omid, I'm so glad you enjoyed your stay with us and that you found our staff to be friendly and accommodating. We look forward to your next visit to our area.

6/10 Okay

Randy

Liked: Staff & service
Stayed 2 nights in Oct 2023
Response from BW Aladdin Inn on Oct 10, 2023
Hi Randy,Thanks for leaving us a rating! I hope we are able WOW you on your next stay!

4/10 Poor

Diego

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was dirty and smelly. There was no elevator to get to second floor where our room was placed.
Stayed 1 night in Oct 2023
Response from BW Aladdin on Oct 9, 2023
Hi Diego, I'm sorry that we did not exceed your expectations, but we do hope you will come visit us again and give us another chance the next time you are in our area.

10/10 Excellent

Mark M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Sep 2023
Response from BW aladdin on Sep 11, 2023
Hi Mark, Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Barbara

Liked: Staff & service, property conditions & facilities
It was a great stay
Stayed 2 nights in Sep 2023
Response from BW Aladdin on Oct 30, 2023
Hi Barbara, I'm so glad you enjoyed your stay with us and that you found our staff to be friendly. We look forward to your next visit to our area.

10/10 Excellent

joseph

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay very clean good breakfast staff happy helpful, Well informed staff. Would recommed to others.
Stayed 2 nights in Aug 2023
Response from BW Aladdin on Aug 25, 2023
Hi Joseph, I'm so glad you enjoyed your stay with us and that you found our staff to be friendly and accommodating. We look forward to your next visit to our area.

8/10 Good

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from BW Aladdin on Aug 24, 2023
Hi Laura, thanks for staying with us, we appreciate the feedback. We hope to see you again in the future.

8/10 Good

Rosemary

Traveled with family
Liked: Cleanliness, staff & service
The parking lot is sooo small. There wasn’t an elevator. Check-in was easy and guy was nice. Breakfast has to go containers-that is such a great idea!!
Stayed 1 night in Aug 2023
Response from BW Aladdin on Aug 17, 2023
Hi Rosemary, I'm glad to hear that your stay with us was enjoyable and that you enjoyed breakfast. I am especially excited to hear that you found our staff to be nice. We look forward to seeing you again in the future!

10/10 Excellent

Martha

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient; easy parking; good breakfast; great staff.
Stayed 1 night in Aug 2023
Response from BW Aladdin on Aug 16, 2023
Hi Martha, I'm so glad you enjoyed your stay with us and that you found our staff to be friendly and you liked our breakfast. We look forward to your next visit to our area.

6/10 Okay

Josh

Liked: Staff & service
Stayed 2 nights in Aug 2023
Response from BW Aladdin on Aug 10, 2023
Hi Josh, I'm sorry that we did not exceed your expectations, but we do hope you will come visit us again and give us another chance the next time you are in our area!

8/10 Good

Tami

Stayed 1 night in Jul 2023
Response from BW Aladdin on Aug 21, 2023
Hi Tami, thank you for staying we us, we appreciate the feedback!

8/10 Good

Chrissy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Alice at the front desk was awesome
Stayed 1 night in Jul 2023
Response from BW Aladdin on Jul 24, 2023
Hi Chrissy, I'm happy to hear that your stay with us was enjoyable and that you found our staff to be AMAZING! We strive to always provide the best service possible. We hope to see you again in the future.

8/10 Good

Rhiannon

Liked: Cleanliness, staff & service, room comfort
Clean and served the purpose!
Overall this hotel is good. It’s dated but the rooms were clean, the breakfast was good and the staff was good as well. I’d stay there again. We didn’t spend much time in the room other than to sleep as we were down for a baseball tournament so th a room served it’s purpose.
Stayed 3 nights in Jul 2023
Response from BW Aladdin on Jul 24, 2023
Hi Rhiannon, I'm happy to hear that your stay with us was enjoyable and that you enjoyed our breakfast! I am especially excited to hear that you found our staff to be good, we strive to always provide the best service possible. We look forward to seeing you again in the future!

8/10 Good

Dea

Stayed 1 night in Jul 2023
Response from BW Aladdin on Aug 16, 2023
Hi Dea, Thanks for staying with us. We appreciate your feedback!

8/10 Good

Kuogee

Traveled with family
Liked: Cleanliness, staff & service
location is good. need to install elevator for 2nd floor guests.
Stayed 1 night in Jul 2023
Response from BW Aladdin on Jul 18, 2023
Hi Kuogee, I'm so glad you enjoyed your stay with us. We look forward to your next visit to our area.

10/10 Excellent

Rick

Stayed 1 night in Jul 2023
Response from BW Aladdin on Aug 7, 2023
Hi Rick, I'm so glad you enjoyed your stay with us. We look forward to your next visit to our area.

10/10 Excellent

Jeremy

Stayed 1 night in Jul 2023
Response from BW Aladdin on Aug 1, 2023
Hi Jeremy, we are glad you enjoyed your stay. Thank you for the feedback.

10/10 Excellent

Angela

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and friendly staff
Very clean! Staff was friendly! Breakfast was great! They had a staff member making fresh waffles and serving it for you and she did a great job keeping the area clean too! The rooms are a bit dated, but overall great!
Stayed 1 night in Jul 2023
Response from BW Aladdin on Jul 4, 2023
HI Angela, I'm happy to hear that your stay with us was enjoyable and that you enjoyed our breakfast! I am especially excited to hear that you found our staff to be AMAZING! We strive to always provide the best service possible. We look forward to seeing you again in the future!

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Pleased
The staff is extremely helpful and friendly. The room was clean. The breakfast was hot and delicious.
Stayed 1 night in Jun 2023
Response from BW Aladdin on Jul 3, 2023
HI Sandra, I'm happy to hear that your stay with us was enjoyable and that you enjoyed our breakfast! I am especially excited to hear that you found our staff to be AMAZING! We strive to always provide the best service possible. We look forward to seeing you again in the future!

8/10 Good

Julie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The breakfast was tasty. We enjoyed the pool as well. The rooms are a bit worn, but clean. Very friendly staff.
Stayed 2 nights in Jun 2023
Response from BW Aladdin on Jun 29, 2023
HI Julie, I'm happy to hear that your stay with us was enjoyable and that you enjoyed our breakfast and the pool. I am especially excited to hear that you found our staff to be AMAZING! We strive to always provide the best service possible. We look forward to seeing you again in the future!

10/10 Excellent

Madisen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed our stay. Great breakfast! Friendly staff!! Clean facilities! Kids enjoyed the pool!
Stayed 1 night in Jun 2023
Response from BW Aladdin on Jun 23, 2023
Hi Madisen, I'm happy to hear that your stay with us was enjoyable and that you enjoyed our breakfast! I am especially excited to hear that you found our staff to be AMAZING! We strive to always provide the best service possible. We look forward to seeing you again in the future!

8/10 Good

Ruth

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This was a good Best Western property. Good breakfast.
Stayed 2 nights in May 2023
Response from BW Aladdin on Jun 11, 2023
Hi Ruth, I'm happy to hear that your stay with us was enjoyable and that you enjoyed our breakfast! We look forward to your next visit to our area.

10/10 Excellent

Donna

Liked: Cleanliness, staff & service
Stayed 1 night in May 2023
Response from BW Aladdin on May 29, 2023
Hi Donna, I'm happy to hear that your stay with us was enjoyable. We look forward to seeing you again in the future!

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023
Response from BW Aladdin on May 15, 2023
Hi Philip, thanks for staying with us. We appreciate your feedback!

10/10 Excellent

JACKSON

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ideal location, very near shopping and dining very pleasant hiking and biking trails around lakes and along riversides. Within minutes drive to exit toward Mount Saint Helens.
Stayed 3 nights in May 2023
Response from BW Aladdin on May 14, 2023
Hi Jackson, I'm happy to hear that your stay with us was. Thank you for the feedback. We look forward to seeing you again in the future!

6/10 Okay

Matthew, seattle

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Very friendly staff. Really bad Internet connection.
Stayed 1 night in Apr 2023
Response from BW Aladdin on May 1, 2023
Hi Matthew, I'm so glad you enjoyed your stay with us and that you found our staff to be friendly and accommodating. Thank you for bringing to our attention the poor internet connect, I will be looking into it right away. We look forward to your next visit to our area.

10/10 Excellent

Alyssa

Liked: Cleanliness, staff & service, property conditions & facilities
Na
Stayed 1 night in Mar 2023
Response from BW Kelso on Mar 20, 2023
Hi Alyssa,I'm so glad to hear you enjoyed your stay! We look forward to seeing you again.

10/10 Excellent

Tammy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We always love staying here when we are in town.
Stayed 1 night in Mar 2023
Response from BW Aladdin on Mar 14, 2023
Hi Tammy, I'm so glad you enjoyed your stay with us. We look forward to seeing you the next time you are in town!

10/10 Excellent

myles

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a better room than the one I had at mgm grand.
Stayed 1 night in Mar 2023
Response from BW Aladdin on Mar 6, 2023
Hi Myles, I'm so glad you enjoyed your stay with us and found our rooms to be nice! We look forward to your next visit to our area.

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023
Response from BW Aladdin on Feb 27, 2023
Hi Katherine,Thank you for giving us a quick rating! We appreciate it and hope to see you again soon.

8/10 Good

Charn

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Clean. Fair for price overall
Stayed 2 nights in Feb 2023
Response from BW Aladdin on Feb 27, 2023
Hi Charn,I'm glad you enjoyed your stay with us and found our hotel to be a good value. We look forward to seeing you again in the future!

10/10 Excellent

peter, ANCHORAGE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff. Very clean room spacious. Great hot breakfast. Oh
Stayed 1 night in Feb 2023
Response from BW Aladdin on Feb 20, 2023
Hi Peter, I'm happy to hear that your stay with us was enjoyable and that you enjoyed our breakfast! I am especially excited to hear that you found our staff to be AMAZING! We strive to always provide the best service possible. We look forward to seeing you again in the future!

8/10 Good

Jim

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Staff was super friendly and knowable of the area. The room was clean, there was very little road noise.
Stayed 1 night in Feb 2023
Response from BW Aladdin on Feb 17, 2023
Hi Jim, I'm so glad you enjoyed your stay with us and that you found our staff to be friendly and accommodating. We look forward to your next visit to our area.

10/10 Excellent

Joanne

Stayed 1 night in Feb 2023
Response from BW Aladdin on Mar 6, 2023
Hi Joanne, Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Lyra

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff (day and night shift) at the front desk and the breakfast staff were all awesome-friendly, knowledgeable, helpful, and professional. The day front desk staff assisted with printing a document that I needed for my event.
Stayed 1 night in Feb 2023
Response from BW Aladdin on Feb 6, 2023
Hi Lyra, I'm happy to hear that your stay with us was enjoyable. I am especially excited to hear that you found our staff to be AMAZING! We strive to always provide the best service possible. We look forward to seeing you again in the future!

2/10 Terrible

Stephanie

Stayed 1 night in Jan 2023
Response from BW Aladdin on Mar 6, 2023
Hi Stephanie, I'm so very sorry to hear that your overall stay with us was a less than enjoyable one. Definitely do not hesitate to let us know at any time during your stay if you have any questions or concerns and we will be more than happy to assist you however we possibly can!