Ratings based on 1,327 Verified Reviews

They paid and stayed. We double-checked.
4.7 out of 5
95% of guests recommend
4.7 Room cleanliness
4.4 Service & staff
4.8 Room comfort
4.7 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from Sydney

Perfect for relaxing after skiing

Posted Jul 28, 2015
Pros: Big bath, fireplace, comfy bed, food, great service, location and amazing view
Cons: Free wifi in room would be a nice addition
Location: Skiing at the remarkables - only 40 minutes on the bus. Day spa, bike rides
Stayed for 3 nights after staying in the middle of Queenstown for 4 nights. A little bit further from town but a water taxi and free shuttle were available. Bus picks up from the lobby to go straight the the ski slopes, very convenient! Wakatipu grill had great food and room service pancakes were delicious! In room fireplace next to the bath made for a very relaxing trip
3 out of 5
Recommended
for Everyone
by A verified traveler

Close to the airport but not the town centre

Posted Jul 27, 2015
It's a bit of drive to get to the city centre, the hotel had many different buildings, complicated to get to the other building, eg: breakfast Resturant
5 out of 5
Recommended
for Everyone
by A verified traveler from Bungendore, NSW

Great place to stay! Terrific staff!

Posted Jul 26, 2015
The staff were the friendliest and most professional I have seen!
4 out of 5
Recommended
for Families
by A verified traveler from Auckland

Posted Jul 26, 2015
Pros: Location is good and the room is nice.
Cons: Staff need
Location: A Bit far away from the main shops but it is also advantage for the quiet environment
I was delighted that we had an offer as a lucky guest for the complemented upgrading such as free valet parking. Thank you for that. However, when we checked out the hotel, staffs did not ask any questions and we returned the cards for the room. But I noticed that there were two extra charges without notice on my credit card about 1 week later. I understood one of charge for the fruits in the room.( My wife thought that it was the complement service) But the other charge is curious, I rang up the hotel again. The first staff who dealt with this matter. Keep telling me it was charged of the mini-bar. I did not take anything from the mini-bar. I spoke to the other person. Hopefully, it is sorted soon.
5 out of 5
Recommended
for Everyone
by A verified traveler from Oxford

Excellent hotel - close to the airport

Posted Jul 25, 2015
Had a lovely 2 bedroom suite - complete with living room, kitchenette and chimney with gas fire - just what you need in the winter! Balcony going out to the lake - wonderful sunbathing in he afternoon! Excellent bathroom , and the pool/sauna/steamroom were great, too!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 25, 2015
Amazing hotel with nice view from the city. I will definitely recommend this hotel to all.
5 out of 5
Recommended
for Families
by A verified traveler

Great hotel for the family

Posted Jul 22, 2015
Pros: Location, services available
Cons: The sauna in the mens room was out of order.
Location: Snowboarding at coronet peak.
Great stay, awesome views and high standard of facilities
5 out of 5
Recommended
for Everyone
by A verified traveler from new plymouth

Posted Jul 13, 2015
Amazing nothing more to say been all round the world and this place is by far the best
2 out of 5
by A verified traveler from NZ

No hot water

Posted Jul 12, 2015
Stayed at Hilton to go queenstown, first two days was ok staying at the hotel, on the third day when I was trying to take a shower there was no hot water at all was waiting for it 15mins still cold water, I tried to call the reception for 3 times and no one answer, usually they see miss call they suppose to ring us back but I was just waiting the whole time and never get a phone call back, Im actually really disappointed the fact service was not up to standard and the facility was not good enough! It's was freezing in queenstown, Got a cold the next day so I did not enjoy my trip at all! I will not stay at Hilton anymore not Good enough
5 out of 5
Recommended
for Everyone
by A verified traveler from Christchurch

Lovely break away.

Posted Jul 11, 2015
Pros: Facilities are lovely. Gym, spa, pool are all fantastic.
Our family had a wonderful time over the three nights there. We were happy we had prebooked our time at the Spa otherwise we may have been disappointed on arrival.