With this being an overseas, international location I chose to do as much advance planning as possible. From the beginning I was able to coordinate with Ms Amanda Wong of the hotel staff answering many questions and providing many answers and responses to my requests.
Once arriving and seeing the room then deciding to updgrade further, the hotel staff worked with me in placing me in a very appropriate suite and accomodations.
Throughout my staff everyone was exceptional; hoever, if not for the advance support by Ms Wong none of this would have been remotely possible.
If there was an issue it was immediately addressed. If there were recommendatons, they were provided apporpriately and with complete information. I would provide a summary of my experiences to help provide greater validation of their suggestions.
Marriot continues to set the bar high when comes to customer service and the Courtyard by Marriott in Hong Kong exceeded the expectations in delivering exquiste service even when one might be faced with a language barrier - no problem whatsoever! I will recommend to anyone choosing to stay on Hong Kong Island or in the greater Hong Kong area to stay at the Courtyard.
JT from USA
Located in the heart of Hong Kong, this family-friendly hotel is within walking distance of University of Hong Kong, Dried …More