Studio, 1 King Bed with Sofa bed | Living room | 42-inch LCD TV with satellite channels, TV
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Reviews of Fairfield Inn & Suites by Marriott Atlanta Kennesaw

2.5 out of 5
Fairfield Inn & Suites by Marriott Atlanta Kennesaw
3425 Busbee Drive, Kennesaw, GA

Reviews

8.2

Very Good

Rating 10 - Excellent. 357 out of 783 reviews" "
Rating 8 - Good. 235 out of 783 reviews" "
Rating 6 - Okay. 105 out of 783 reviews" "
Rating 4 - Poor. 46 out of 783 reviews" "
Rating 2 - Terrible. 40 out of 783 reviews" "

8.6/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Aaron

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall just awesome
Stayed 1 night in Apr 2024

10/10 Excellent

Jackie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very polite and helpful. Good breakfast.
Stayed 1 night in Mar 2024

8/10 Good

Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

6/10 Okay

Catherine

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Mark

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice.
Stayed 1 night in Mar 2024

6/10 Okay

Pat

Traveled with partner
Liked: Cleanliness, staff & service
nice for a one night stay, staff was very nice.
Stayed 1 night in Mar 2024

10/10 Excellent

Kevin

Stayed 1 night in Mar 2024

10/10 Excellent

ellen, DeSoto

Liked: Cleanliness, staff & service, property conditions & facilities
Property was so clean! Big tv with streaming, good breakfast. Staff so friendly went out of their way to be helpful, would definitely go here again!
Stayed 1 night in Mar 2024
Response from Li Ou Director of Sales. on Mar 9, 2024
Dear Ellen,Thank you so much for your feedback, glad to hear that you loved our hotel. We look forward to seeing you again soon. Have a great weekend.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and convenient!
Stayed 1 night in Mar 2024
Response from Li Ou on Mar 5, 2024
Dear Robert, I am so glad to hear that you liked our hotel, our entire team is looking forward to welcoming you back again soon. Have a great evening.

10/10 Excellent

Scott

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was awesome
Stayed 1 night in Mar 2024
Response from Li Ou on Mar 5, 2024
Dear Scott, Thank you for your review and we hope to see you again soon. Have a wonderful evening.

8/10 Good

Dave

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very happy with this property. Very good people at the front desk and breakfast area. Friendly and helpful. This was a quick overnight on our ay to Florida. Very happy and would definitely recommend and return
Stayed 1 night in Feb 2024
Response from Li Ou on Mar 5, 2024
Dear Dave,Thank you for your feedback. I am so happy to hear that you liked our hotel and we look forward to seeing you again soon. Have a great evening.

10/10 Excellent

Ykesha

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great
Stayed 1 night in Feb 2024
Response from Li Ou on Mar 3, 2024
Dear Ykesha,Thank you for your feedback, so glad to hear that you liked everything at our hotel. We look forward to seeing you again soon have a wonderful weekend

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was clean and the staff was friendly and helpful!
Stayed 1 night in Feb 2024
Response from Li Ou on Mar 3, 2024
Dear Robert,Thank you so much for your feedback, we hope to see you again soon. Have a great weekend.

10/10 Excellent

Richard

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the interstate exit. Breakfast adequate to start the day. Would like to have seen a microwave in room.
Stayed 1 night in Feb 2024
Response from Li Ou on Feb 27, 2024
Dear Richard,Thank you for your feedback, I am happy to know that you liked our location and breakfast, I will share your comments to our team. Thank you again and I hope to see you again soon. Have a wonderful evening.

10/10 Excellent

Donna

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close and easy access to the expressway
Stayed 1 night in Feb 2024
Response from Li Ou on Feb 27, 2024
Dear Donna,Thank you so much for your review. We look forward to seeing you again soon. Have a great evening.

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk person was very professional and nice
Stayed 1 night in Feb 2024
Response from Li Ou on Feb 27, 2024
Dear Jeff,Thank you for your feedback, so happy to hear that you enjoyed staying with us, especially our front desk agent make you feel like home. I will share your comments with them and hope to see you again soon. Have a wonderful day.

4/10 Poor

Amber

Disliked: Property conditions & facilities
Stayed 1 night in Jan 2024
Response from Li Ou on Feb 27, 2024
Dear Amber,Thank you for your review, I wish you had told us about your experience. If our service did not meet your expectations, please accept my sincere apologies.

10/10 Excellent

Marianne

Traveled with family
Liked: Cleanliness, property conditions & facilities
Bathroom needs an update. Our toilet handles was scratched up. Other than that,everything was wondering.
Stayed 1 night in Feb 2024
Response from Li Ou on Feb 23, 2024
Dear Marianne,Thank you so much for your feedback, I will share your comments with our team. Guest feedback means a lot to us, and we look forward to seeing you again soon. Have a wonderful evening.

8/10 Good

Melvin

Stayed 1 night in Feb 2024

10/10 Excellent

Marta

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Na
Stayed 1 night in Feb 2024
Response from Li Ou on Feb 18, 2024
Dear Marta,Thank you for your review, we hope to see you again soon. Have a wonderful weekend.

10/10 Excellent

Janine

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
clean, staff is very friendly and helpful. close to restaurants.
Stayed 5 nights in Jan 2024
Response from Li Ou on Feb 15, 2024
Dear Jennie,Thank you so much for your feedback, I will definitely share your comments with the team. We looked forward to welcoming you back soon. Have a great evening.

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean
Stayed 1 night in Jan 2024
Response from Li ou on Jan 28, 2024
Thank you John, we look forward to seeing you again soon. Have a great weekend.

10/10 Excellent

Cynthia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was clean and the young girl at check in was polite, had a positive attitude and eager to help!
Stayed 1 night in Jan 2024
Response from Li Ou on Jan 28, 2024
Dear Cynthia,Thank you so munch for your feedback. Our entire team is looking forward to seeing you again soon. Have a wonderful weekend.

10/10 Excellent

Carol

Stayed 1 night in Jan 2024
Response from Li Ou on Feb 15, 2024
Dear Carol, Thank you very much for your rebrand we hope to see you again soon. Have wonderful evening.

10/10 Excellent

Julie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice, clean rooms, great breakfast and friendly staff. Very convenient to interstate.
Stayed 2 nights in Jan 2024
Response from Li Ou Area Director of Sales on Jan 16, 2024
Dear Julie,Thank you so much for your score of 10 reviews, I am so glad to hear that you liked our room and friendly staff, and we look forward to welcoming you back soon. Have a fantastic day.

10/10 Excellent

Rafael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Li Ou on Jan 13, 2024
Dear Rafael,Thank you so much for your review, it was a great pleasure serving you and I look forward to seeing you again soon. Have a wonderful weekend.

8/10 Good

Marshalette

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Li Ou on Jan 13, 2024
Dear Marshallette,Thank you for staying with us, we look forward to welcoming you back again soon. Have a great evening.

8/10 Good

todd

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Suited our needs for an overnight stay
Stayed 1 night in Dec 2023
Response from Li Ou on Dec 22, 2023
Thank you Todd, happy holidays to you and your family.

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant overnight stay
The staff was fabulous! The gal in the evening delivered our takeout right to our room and then delivered spoons that we needed. The morning gal was super nice. The breakfast was mediocre but okay.
Stayed 1 night in Dec 2023
Response from Li Ou Director of Sales on Dec 20, 2023
Dear Mary,Thank you so much for your feedback. I am so glad to hear that you love our staff and service. We look forward to seeing you again soon. Happy Holidays.

10/10 Excellent

Angela

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic staff taking care of you here, breakfast smells amazing when you come down, and w everything was clean and tidy and safe!
Stayed 1 night in Dec 2023
Response from Li Ou Director of Sales on Dec 10, 2023
Dear Angela,Thank you so much for your kind words, we enjoyed to have you as our guest, and we look forward to serving you again. Have happy holidays!!!

10/10 Excellent

Peggy, Marietta

Traveled with family
Liked: Staff & service, property conditions & facilities
Very pleased, will stay at Fairfield next time traveling. Very comfortable bed but poor lighting for our ‘senior’’ eyes.
Stayed 3 nights in Nov 2023
Response from Li Ou. Director of Sales on Dec 10, 2023
Dear Peggy,Thank you so much for your comments I will share them with the team. We look forward to seeing you again soon. Happy Holidays.

4/10 Poor

Rosalinda

Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
No heat in rooms had to. R moved 3 times rooms smelled like roach spray very disappointing
Stayed 1 night in Nov 2023
Response from Li Ou Director of Sales on Dec 10, 2023
Dear Rosalinda,Thank you for you review, I will for sure do share your feedback to the team. Please accept my sincere apologies. Happy Holidays to you and your family.

10/10 Excellent

Nimi

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was wonderful!
Stayed 2 nights in Nov 2023
Response from GM on Nov 23, 2023
Truly appreciate your review and we look forward to hosting your stay next time you visit Kennesaw!

6/10 Okay

Erica

Traveled with partner
Liked: Property conditions & facilities
Staff friendly, helpful and breakfast was yummy
Stayed 4 nights in Oct 2023
Response from Li Ou on Oct 29, 2023
Dear Erika,Thank you for your feedback, so glad to hear you liked our staff and the breakfast. I hope we will see you again soon. Have a great weekend.

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Service
The staff was friendly, kind and caring.
Stayed 1 night in Oct 2023
Response from Li Ou on Oct 25, 2023
Dear William,Thank you so much for your score 10 review, we appreciate your business, and looking forward to welcoming you back soon.

10/10 Excellent

manuel

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location quiet and friendly
Allways a pleasure when i stay here when on training
Stayed 5 nights in Oct 2023
Response from Li Ou on Oct 13, 2023
Dear Manual,,Thank you so much for your score 10 reviews,we are so honored to have you as our guest, our entire team is looking forward to seeing you again soon. Have a wonderful weekend.

10/10 Excellent

Doug

Stayed 1 night in Oct 2023
Response from Li Ou on Nov 3, 2023
Dear Doug,Thank you so much for your review, we look forward to seeing you again soon. Have a great day.

10/10 Excellent

John

Business traveler
Liked: Amenities, property conditions & facilities
As expected
Stayed 2 nights in Oct 2023
Response from Li Ou on Oct 6, 2023
Dear John,Thank you so much for your review, we appreciate your feedback and we look forward to seeing you again soon. Have a wonderful weekend.

10/10 Excellent

Eduardo

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent and friendly service
Stayed 1 night in Sep 2023
Response from Li Ou Area Director of Sales on Sep 29, 2023
Dear Eduardo,Thank you so much for your review, and thank you for being our guest. Our entire team is looking forward to welcoming you back again soon. Have a wonderful weekend.

10/10 Excellent

Susana

Liked: Cleanliness, staff & service, property conditions & facilities
El hotel excellent. Desayuno perfect y su ubicacion es buenisima. Se los recomiendo.
Stayed 3 nights in Sep 2023
Response from Li Ou on Sep 20, 2023
Thank you Susana.

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Li ou on Sep 20, 2023
Thank you Deborah.

10/10 Excellent

Douglas

Stayed 1 night in Sep 2023
Response from Li Ou Area Director of Sales on Sep 29, 2023
Dear Douglas,Thank you so much for your review and we look forward to seeing you again soon. Have a fantastic day.

6/10 Okay

kelly

Liked: Cleanliness, room comfort
Bring your own pillow
Wallpaper peeling in bathroom The rooms in 303 were suppose to be queen but looked like oversized twin beds. Pillows super lumpy then shaped into squares ? Good thing they give you extra pillows.
Stayed 1 night in Aug 2023
Response from Li Ou on Aug 24, 2023
Dear Kelly,Thank you so much for your feedback. We will look into room 203. Your comments help us improve our services. I appreciate you. Have a great evening.

10/10 Excellent

Thomas

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This property is older but clean snd in a good location . The staff is very friendly and responsive.
Stayed 1 night in Aug 2023
Response from Li Ou Area Director of Sales on Aug 18, 2023
Dear Thomas,Thank you so much for your feedback, we appreciate your business and looking forward to seeing you again soon. Have a wonderful day.

10/10 Excellent

Robert G.

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Nice Hotel Next to KSU
I stayed for a week and enjoyed nice room service, breakfasts and swims in the pool. The staff are very accommodating. It was easy to access the campus with my son. Thank you for a nice stay.
Stayed 7 nights in Aug 2023
Response from Li Ou Area Director of Sales on Aug 15, 2023
Dear Robert,Thank you so much for your feedback, we equally enjoyed having you and your son stay with us. I look forward to welcoming you back soon. Have a fantastic day.

10/10 Excellent

Ray

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, comfortable typical Fairfield experience. Waffles we’re great.
Stayed 1 night in Jul 2023
Response from Li Ou on Jul 30, 2023
Dear Ray,Thank you so much for your feedback, We are so happy to have you as our guest, and we look forward to seeing you again soon. Have a great day.

4/10 Poor

Ray

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Needs remodeling
They hotel is old & in need of remodeling. Everything was outdated. The pictures that are advertised on the internet are false & misleading. Will never stay there again!
Stayed 2 nights in Jul 2023
Response from Li Ou on Jul 18, 2023
Dear Ray,Thank you for your feedback, hotel had renovation in 2019. But I will share your comments with the team to make it better. Thank you again. Have a great evening.

4/10 Poor

Lavinia

Stayed 2 nights in May 2023
Response from Li Ou on May 29, 2023
Thank you, Lavinia, have a wonderful day.

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness
Okay but not great.
The chair in the room was not a comfortable chair. The bathroom appeared a bit dated. Breakfast was very skimpy.
Stayed 1 night in May 2023
Response from Li Ou Area Director of Sales on May 19, 2023
Dear guest,Thank you so much for your review, I will share your comments with our team. Thank you again, have a great weekend.

10/10 Excellent

Kevin

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outstanding staff and accommodations! A great experience all around!
Stayed 1 night in May 2023
Response from Li Ou Area Director of Sales on May 19, 2023
Dear Kevin,Thank you so much for your feedback, I am sure our staff will be very happy to hear your comments. We look forward to welcoming you back soon. Have a wonderful weekend.