Reviews of Clarion Pointe

2 out of 5
Clarion Pointe
520 Roberts Court Northwest, Kennesaw, GA

Reviews

6.6
Rating 10 - Excellent. 109 out of 599 reviews" "
Rating 8 - Good. 176 out of 599 reviews" "
Rating 6 - Okay. 148 out of 599 reviews" "
Rating 4 - Poor. 89 out of 599 reviews" "
Rating 2 - Terrible. 77 out of 599 reviews" "

6.6/10

Cleanliness

7.2/10

Staff & service

6.2/10

Amenities

6.4/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

2/10 Terrible

Gregory

Traveled with group, Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Response from Adraine RediResponse Specialist on Apr 14, 2023
Hello Gregory,Thank you for taking a moment to complete our survey. Myself and the staff at the Red Roof Inn Atlanta - Kennesaw appreciate your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Adraine RediResponse Specialist

8/10 Good

Allen

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022
Response from Tianna RediResponse Specialist on Jan 5, 2023
Hello Allen,Thank you for taking a moment to complete our survey. Myself and the staff at the Red Roof Inn Atlanta - Kennesaw appreciate your 8/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely, Tianna RediResponse Specialist

8/10 Good

Ryan

Traveled with pets
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Staff was great, but the facility needs an upgrage.
Stayed 1 night in Dec 2022
Response from Devorine RediResponse Specialist on Dec 20, 2022
Dear Ryan,Thank you for taking the time to post a review. We appreciate your comments regarding your recent stay at the Red Roof Inn Atlanta - Kennesaw. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. However, you had a concern regarding the upgrading of the facility, we will take your comments into consideration in an effort to have your concern addressed. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Devorine RediResponse Specialist

10/10 Excellent

OLVIN

Stayed 1 night in Dec 2022

10/10 Excellent

Emily

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Quick one night stay while visiting some friends. Clean and updated, nothing to complain about. Quiet as well.
Stayed 1 night in Nov 2022
Response from Samantha Rediresponse Specialist on Nov 15, 2022
Dear Emily,Thank you for taking the time to share your generous feedback regarding your recent stay at the RED ROOF INN ATLANTA - KENNESAW. It is so rewarding to read that you had a great experience with us, we truly appreciate your kind remarks especially regarding the cleanliness of our property. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit, prompting your 5/5 rating. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely,

2/10 Terrible

Darryl

Disliked: Cleanliness, property conditions & facilities
I didn't like anything about it
Stayed 2 nights in Oct 2022

8/10 Good

Idriss

Traveled with family
Great location, reasonable price. The furniture, though, needs an upgrade
Stayed 1 night in Oct 2022

10/10 Excellent

Joy

Stayed 1 night in Sep 2022

2/10 Terrible

Jasmine

Stayed 1 night in Aug 2022

10/10 Excellent

Cesare

Stayed 1 night in Aug 2022

8/10 Good

Bobby

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022
Response from EJ - Guest Service Rep on Jul 31, 2022
Thank you for taking the time to provide feedback in regard to your stay with us. We appreciate it & hope to accommodate you again in the future.

2/10 Terrible

Brian

Traveled with partner, Traveled with pets
Disliked: Cleanliness, amenities, property conditions & facilities
The place is very dirty. From leather chairs having no leather left to blood on a curtain to walls needing to be fixed. The trash in the hallways etc. I would never stay here again. Also the elevator had an expired safety check from 2020 and sounded like we were going to hit the floor!
Stayed 1 night in Jul 2022

8/10 Good

Merv

Traveled with group
Liked: Cleanliness, property conditions & facilities
No continental breakfast
Stayed 2 nights in Jul 2022

8/10 Good

Paul

Traveled with group
Liked: Staff & service, amenities, property conditions & facilities
Fine
Stayed 2 nights in Jul 2022

10/10 Excellent

Steve

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for the money
Inn was reasonable in pricing, service was ok, needed to use fax, they didn't know how to use it! Room was ok, needs upgrading, but was clean
Stayed 3 nights in Jul 2022

4/10 Poor

Elizabeth

Traveled with partner
Disliked: Amenities, property conditions & facilities
Old. Needs updated.
Stayed 2 nights in Jul 2022

4/10 Poor

Rae-Patrice

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
The rooms are outdated. The bed was old and hard. The bath and bed linen is cheap and not of good quality. The only good thing about this location was it was convenient to a variety of restaurants and shops. Would not recommend this location to nobody.
Stayed 2 nights in Jun 2022

10/10 Excellent

Marci

Liked: Cleanliness
Stayed 1 night in Jun 2022

6/10 Okay

James

Traveled with family
Not really all bad , just so so
Stayed 1 night in Jun 2022

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and quiet room, but non working smoke detector, for it was missing off of the base. Plenty of places close by for food ,drink or entertainment. Very nice.
Stayed 1 night in Jun 2022
Response from EJ - Guest Service Rep on Jun 14, 2022
Thank you for your feedback. We're happy to hear you had a nice stay. Our maintenance department will be informed of the smoke detector issue. We wish you safe travels.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had no issues with my stay. Got a good nights sleep.
Stayed 1 night in Jun 2022
Response from EJ - Guest Service Rep on Jun 14, 2022
Thank you, David. We're always happy to hear of a pleasant stay. Thanks again for your feedback.

6/10 Okay

Ana

Traveled with family
Liked: Room comfort
Ok, facilitates run down and a bit dirty. Not horrible but not great
Stayed 2 nights in May 2022
Response from EJ - Guest Service Rep on Jun 14, 2022
We're sorry to hear that your stay wasn't as pleasant as expected. We are planning for renovations in the fall inside & outside of property. Again, apologies for any inconvenience during your stay.

6/10 Okay

Kathleen

Disliked: Staff & service
Horrible Check-in
Worst checking ever. I am disabled and use a walker. Would not let my husband check us in because my name was reservation. Got walker out of car, and checked us in. Was assigned a second floor room. When I asked for a first floor room he said there weee none available and walked away.
Stayed 1 night in May 2022

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Uneventful Stay
I needed a place to stay for one night before travelling northward, and this place was good for my needs. Not too far from the highway and very little noise from that as well.
Stayed 1 night in May 2022

2/10 Terrible

Gary

Traveled with pets, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Should have been renovated years ago.
Stayed 1 night in May 2022

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
It's not the Ritz Carlton, its a Red Roof Inn. They met my expectations for what it would be. Good value, lots of places to eat nearby, convenient to 75 and 575. All you could ask for for a cheap hotel.
Stayed 1 night in Apr 2022

10/10 Excellent

Rex

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022

2/10 Terrible

Sarina

Stayed 2 nights in Apr 2022

8/10 Good

Glenn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2022

6/10 Okay

Connie

Liked: Cleanliness, staff & service
Lock did not work properly. Had to mess with it. Sheets didnt fix properly. I toss and turn and I had to fix them. Hard to get between bed and desk to get into bed. Elevator dirty and sounded like it could go any minute. Remote for tv did not work. But it was quiet and we slept well.
Stayed 1 night in Mar 2022

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Surprised
The Hotel far exceeded my expectations. The room was immaculately clean, check-in was fast and friendly, both keys actually worked and housekeeping didn't bother you before check-out time. It was just an amazingly pleasant stsy
Stayed 1 night in Mar 2022
Response from EJ on Mar 10, 2022
Thank you for taking the time to provide a review of your stay with us. Looks like you enjoyed your stay & we are happy to hear that. Thanks for being our guest.

6/10 Okay

KEVIN, OSHAWA

Stayed 1 night in Mar 2022

2/10 Terrible

Jacy

Traveled with pets, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
I used to stay in red roof inn.because I have dogs travel with me ! But this time I feel worst ever! Expedia shouldn’t put this hotel in the listing! So dirty in the room and outside! If I can send you the photo! You guys will know how terrible is!
Stayed 2 nights in Mar 2022

2/10 Terrible

Rashid

Stayed 1 night in Feb 2022

10/10 Excellent

Armin

Business traveler, Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Closeness to city center
Stayed 1 night in Feb 2022
Response from EJ on Mar 6, 2022
We're happy to hear you had a satisfactory stay & hope to have you again as our guest in the future. Thank you!

8/10 Good

Peggy J

Traveled with pets
Liked: Cleanliness, staff & service
Disliked: Amenities
Friendly attendant
Stayed 1 night in Feb 2022
Response from EJ on Mar 6, 2022
Thank you for your response & kind words in regards to your stay with us.

10/10 Excellent

Antonio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing moments
Love the location and the employees are very pleasant. This is my favorite place to relax after work.
Stayed 1 night in Feb 2022
Response from EJ on Feb 26, 2022
Thank you for the kind review. We hope to continue providing you with satisfactory accommodations.

8/10 Good

Shaneka

Stayed 2 nights in Feb 2022

6/10 Okay

Verified traveler

Business traveler
Liked: Room comfort
Disliked: Cleanliness
No Frills place
Hotel is plain and no frills. hooks for coats on door were broken. Picture hooks left on walls above the beds where I guess they used have them. No breakfast but plenty of places to grab food were nearby.
Stayed 1 night in Feb 2022

8/10 Good

Kevin, Windsor Heights

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Our room had been remodeled except for the bathroom. The sign read "ed Roof Inn" which made it a bit more difficult to find in the dark. Staff was very friendly and the hotel really is pet friendly. Overall I would stay there again.
Stayed 1 night in Jan 2022

8/10 Good

Brandi

Stayed 1 night in Jan 2022

10/10 Excellent

Randy

Stayed 1 night in Jan 2022

6/10 Okay

Michael R.

Traveled with pets
It was OK. Front desk never answered the phone.
Stayed 1 night in Dec 2021

4/10 Poor

Giovany

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
Viejo, muy sucio. Solo es una opcion economica si estas de paso.
Stayed 1 night in Dec 2021
Response from EJ on Jan 19, 2022
We're sorry that you were dissatisfied with your accommodations. Your feedback helps us to make improvements in the areas needed. We wish you safe future travels.

6/10 Okay

Becky

Traveled with pets, Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
Not a place for a family. The room was ok, had holes in the ceiling from moisture but was clean other than that. We had dogs with us but had to walk around beer bottles, broken and otherwise and trash all throughout the property.
Stayed 2 nights in Nov 2021

4/10 Poor

Daniel

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stay away
Very poor condition. Fogged windows and chair that should have been thrown in the trash years ago. The place needs a complete refinish.
Stayed 2 nights in Nov 2021

10/10 Excellent

Sury

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect
My experience there was always good. Close to alot of shopping areas...most i can walk to and restaurants are also walking distance..i would go back anytime
Stayed 1 night in Nov 2021

6/10 Okay

Beth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021

6/10 Okay

Walter

Traveled with pets
Liked: Amenities
I stayed on the second floor and the room was adequate. My main reason for staying there was because it was pet friendly. The room smelled like residual cigarette smoke. The basic floor area seemed ok. Under the bed were dirty, cracks in the wall, bedding had holes from cigarettes, the outdoor area had dog poop from negligent owners. The room had a mini fridge and microwave which were great, the parking was well lit, water was hot in the shower and the had a pretty modern sink
Stayed 3 nights in Oct 2021
Response from EJ on Nov 15, 2021
Thank you for providing feedback in regards to your recent stay with us. Your comments will help us improve in the areas needed. Housekeeping & maintenance will be provided a copy of your review. Thank you for being our guest & we hope to accommodate you again.

10/10 Excellent

Jarad

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was cheap and clean. What we needed for a single night stay over while traveling.
Stayed 1 night in Oct 2021