Suite, 2 Bedrooms | Living area | Flat-screen TV
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Reviews of Towneplace Suites By Marriott Kennesaw

2.5 out of 5
Towneplace Suites By Marriott Kennesaw
1074 Cobb Place Blvd Nw, Kennesaw, GA

Reviews

8.8

Excellent

Rating 10 - Excellent. 276 out of 460 reviews" "
Rating 8 - Good. 107 out of 460 reviews" "
Rating 6 - Okay. 44 out of 460 reviews" "
Rating 4 - Poor. 21 out of 460 reviews" "
Rating 2 - Terrible. 12 out of 460 reviews" "

8.8/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Adriean

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent customer service
Stayed 1 night in Apr 2024
Response from Kimberly Brock on Apr 17, 2024
Dear Adriean,On behalf of the entire hotel team, I want to thank you for sharing about your wonderful stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,KIMBERLY BROCKAssistant General ManagerTownePlace Suites by Marriott Atlanta Kennesaw

10/10 Excellent

Adriean

Liked: Cleanliness, staff & service, property conditions & facilities
Reserving was easy
Stayed 1 night in Apr 2024
Response from Kimberly Brock on Apr 17, 2024
Dear Adriean,On behalf of the entire hotel team, I want to thank you for sharing about your wonderful stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,KIMBERLY BROCKAssistant General ManagerTownePlace Suites by Marriott Atlanta Kennesaw

8/10 Good

Lehia

Traveled with family
Liked: Cleanliness, staff & service, amenities
I appreciated the staff attempting to take care of the TV that wasn't working. In the case that they couldn't get it to start, they placed us in a new room. Besides that, the stay was peaceful and quiet. Breakfast was average
Stayed 2 nights in Mar 2024
Response from Kimberly Brock on Mar 27, 2024
Dear Lehia,On behalf of the entire hotel team, I want to thank you for sharing about your stay with us. I apologize for the inconvenience of the TV not working.It is always encouraging to hear all sorts of feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered as well as opportunities to improve upon. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,KIMBERLY BROCKAssistant General ManagerTownePlace Suites by Marriott Atlanta Kennesaw

2/10 Terrible

Kathy

Got there and they told me they didn’t have our room
Stayed 1 night in Mar 2024
Response from Kimberly Brock on Mar 10, 2024
Dear Kathy,On behalf of the entire hotel team, I apologize for not being able to accomodate you with a room when you arrived. Hopefully this doesn't happen again.We hope to welcome you again soon.Sincerely,KIMBERLY BROCKAssistant General ManagerTownePlace Suites by Marriott Atlanta Kennesaw

10/10 Excellent

Carla

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities
We had a great stay and the accommodations were nice also. However, the elevator needs to be serviced since it's out of date.
Stayed 2 nights in Mar 2024
Response from Kimberly Brock on Mar 4, 2024
Dear Carla,On behalf of the entire hotel team, I want to thank you for sharing about your wonderful stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,KIMBERLY BROCKAssistant General ManagerTownePlace Suites by Marriott Atlanta Kennesaw

8/10 Good

Kathy

Traveled with pets, Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Small beds for two adults. Otherwise everything is great.
Stayed 1 night in Feb 2024
Response from Kimberly Brock on Mar 4, 2024
Dear Kathy,On behalf of the entire hotel team, I want to thank you for sharing about your wonderful stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,KIMBERLY BROCKAssistant General ManagerTownePlace Suites by Marriott Atlanta Kennesaw

6/10 Okay

CARY, Douglas

Liked: Staff & service
Stayed 1 night in Feb 2024
Response from Kimberly Brock on Feb 17, 2024
Dear Cary,We recognize your time is valuable and appreciate the feedback you have provided.In order to better uphold our commitment to deliver exceptional service to every guest, I have shared your feedback with the leadership team. We are currently working to improve our guest experience with the current renovations underway.I hope you choose to stay with us again when your travels bring you back to the area.Sincerely,KIMBERLY BROCKAssistant General ManagerTownePlace Suites by Marriott Atlanta Kennesaw

6/10 Okay

Alan

Traveled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Needed maintenance
Stayed 1 night in Feb 2024
Response from Kimberly Brock on Feb 15, 2024
Dear Alan,We recognize your time is valuable and appreciate the feedback you have provided.In order to better uphold our commitment to deliver exceptional service to every guest, I have shared your feedback with the leadership team. We are currently working to improve our guest experience with the current renovations underway.I hope you choose to stay with us again when your travels bring you back to the area.Sincerely,KIMBERLY BROCKAssistant General ManagerTownePlace Suites by Marriott Atlanta Kennesaw

8/10 Good

JODI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant Stay
The room was nice, kitchen was well stocked. Brrakfady was ok would have like more hot food. Hotel is dog friendly so alot of canine friends are out and about in the morning
Stayed 1 night in Jan 2024
Response from Kimberly Brock on Jan 8, 2024
Dear Jodi,On behalf of the entire hotel team, I want to thank you for sharing about your pleasant stay with us. Hopefully next time the breakfast will be better for you. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,KIMBERLY BROCKAssistant General ManagerTownePlace Suites by Marriott Atlanta Kennesaw

10/10 Excellent

Ridwan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay
Stayed 1 night in Jan 2024
Response from Kimberly Brock on Jan 8, 2024
Dear Ridwan,On behalf of the entire hotel team, I want to thank you for sharing about your pleasant stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,KIMBERLY BROCKAssistant General ManagerTownePlace Suites by Marriott Atlanta Kennesaw

10/10 Excellent

Saribel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This room was nice and beds were comfortable. Staff was nice! Loved the room! It was a nice place to stay!
Response from Kimberly Brock on Jan 8, 2024
Dear Saribel,On behalf of the entire hotel team, I want to thank you for sharing about your comfortable stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,KIMBERLY BROCKAssistant General ManagerTownePlace Suites by Marriott Atlanta Kennesaw

10/10 Excellent

Destiny

Stayed 2 nights in Dec 2023
Response from Kimberly Brock on Jan 28, 2024
Dear Destiny,On behalf of the entire hotel team, I want to thank you for sharing about your wonderful stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,KIMBERLY BROCKAssistant General ManagerTownePlace Suites by Marriott Atlanta Kennesaw

10/10 Excellent

Leanna

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Kimberly Brock on Feb 15, 2024
Dear Leanna,On behalf of the entire hotel team, I want to thank you for sharing about your wonderful stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,KIMBERLY BROCKAssistant General ManagerTownePlace Suites by Marriott Atlanta Kennesaw

8/10 Good

April

Response from Kimberly Brock on Feb 15, 2024
Dear April,On behalf of the entire hotel team, I want to thank you for sharing about your pleasant stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,KIMBERLY BROCKAssistant General ManagerTownePlace Suites by Marriott Atlanta Kennesaw

6/10 Okay

Jayson

Liked: Staff & service
Disliked: Property conditions & facilities
Property was quite but it felt quite old with aged carpeting and old feeling cabinets and kitchenware.
Stayed 1 night in Nov 2023
Response from Kimberly Brock on Nov 25, 2023
Dear Jayson,Thank you for taking the time to share your thoughts regarding your stay with us. I appreciate you bringing your concerns to our attention. I will share your message with the entire leadership team.Once again, thank you for taking the time to share your feedback. I appreciate you choosing to stay with us.Sincerely,KIMBERLY BROCKAssistant General ManagerTownePlace Suites by Marriott Atlanta Kennesaw

10/10 Excellent

April

Stayed 1 night in Nov 2023
Response from Kimberly Brock on Nov 20, 2023
Dear April,On behalf of the entire hotel team, I want to thank you for sharing about your wonderful stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,KIMBERLY BROCKAssistant General ManagerTownePlace Suites by Marriott Atlanta Kennesaw

4/10 Poor

April

Traveled with family
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Originally my first stay was great , nice room nice helpful staff … my 2nd stay was a night-mare but the night shift staff Leah did her best to accommodate my stay and fix inconveniences she didn’t cause which was appreciated greatly thanks for your professionalism during both of my 2 day visits .
Stayed 1 night in Nov 2023
Response from Kimberly Brock on Nov 15, 2023
Dear April,On behalf of the entire hotel team, I want to thank you for sharing about your stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Also, I want to apologize for what it was you had to experience that was no so great as well. I'm glad to hear that Leah was accomodating for you to make the stay a little better. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,KIMBERLY BROCKAssistant General ManagerTownePlace Suites by Marriott Atlanta Kennesaw

10/10 Excellent

Darien

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
Made me feel like I was at home!
Stayed 4 nights in Nov 2023
Response from Kimberly Brock on Nov 15, 2023
Dear Darien,On behalf of the entire hotel team, I want to thank you for sharing about your wonderful stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,KIMBERLY BROCKAssistant General ManagerTownePlace Suites by Marriott Atlanta Kennesaw

8/10 Good

Arthur

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from Kimberly Brock on Nov 9, 2023
Dear Arthur,On behalf of the entire hotel team, I want to thank you for sharing about your stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,KIMBERLY BROCKAssistant General ManagerTownePlace Suites by Marriott Atlanta Kennesaw

10/10 Excellent

Mark

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 19 nights in Sep 2023
Response from Kimberly Brock on Oct 5, 2023
Dear Mark,On behalf of the entire hotel team, I want to thank you for sharing about your great experience while staying with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,KIMBERLY BROCKAssistant General ManagerTownePlace Suites by Marriott Atlanta Kennesaw

6/10 Okay

Princess

Average at best . A night or 2.
Stayed 2 nights in Sep 2023
Response from Kimberly Brock on Oct 5, 2023
Dear Princess,On behalf of the entire hotel team, I want to thank you for sharing about your experience while staying with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,KIMBERLY BROCKAssistant General ManagerTownePlace Suites by Marriott Atlanta Kennesaw

8/10 Good

Marsha

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Hotel management on Sep 21, 2023
Dear Guest,Thank you for sharing your feedback with us. We are glad you enjoyed your stay. We hope to see you again if your travels bring you back to the Kennesaw area.

10/10 Excellent

Billy

Stayed 7 nights in Mar 2023
Response from Kimberly Brock on Oct 27, 2023
Dear Billy,On behalf of the entire hotel team, I want to thank you for sharing your wonderful survey with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Kimberly BrockAssistant General ManagerTownePlace Suites- Kennesaw

2/10 Terrible

Jenna

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Dirty, broken toilet. No towels. Fecal matter all over the outside of the toilet bowl. It was horrifying, but I hadn't slept in nearly two days due to travel. Left ASAP in the AM. Super gross. I have pictures
Stayed 1 night in Sep 2023
Response from kim on Sep 6, 2023
Dear Jenna,Thank you for taking the time to let us know about your experience while staying with us. Your experience of the dirty bathroom and broken toilet is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the entire leadership team to ensure the necessary guidelines are in place and reviewed to prevent these issues from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.Sincerely,KIMBERLY BROCKAssistant General ManagerTownePlace Suites Atlanta Kennesaw

4/10 Poor

Joshua

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Disappointed
Lysol was sprayed to the point that we couldn’t take it anymore. Had to change rooms and when we changed to another room it smelled like mold
Stayed 1 night in Aug 2023
Response from kim on Sep 6, 2023
Dear Joshua,Thank you for taking the time to let us know about your experience while staying with us. Your experience of the odor in the room is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the entire leadership team to ensure the necessary guidelines are in place and reviewed to prevent these issues from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.Sincerely,KIMBERLY BROCKAssistant General ManagerTownePlace Suites Atlanta Kennesaw

10/10 Excellent

Anna Marie

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and awesome for staying a few days. Stocked kitchen. Oven. Fridge. Microwave. Great amenities. Friendly staff!
Stayed 1 night in Aug 2023
Response from Kimberly Brock on Aug 9, 2023
Dear Anna Marie,On behalf of the entire hotel team, I want to thank you for sharing about your great stay with us. I'm delighted to hear that you were happy with the room.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,KIMBERLY BROCKAssistant General ManagerTownePlace Suites by Marriott Kennesaw

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the area and staff was Excellent
Stayed 2 nights in Aug 2023
Response from Kimberly, AGM on Aug 6, 2023
Dear Adam,On behalf of the entire hotel team, I want to thank you for sharing about your stay with us. I'm happy to hear you enjoyed the area and our staff!It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,KIMBERLY BROCKAssistant General Manager

2/10 Terrible

CANDYCE

Disliked: Cleanliness, staff & service, property conditions & facilities
Unacceptable
Stayed 2 nights in Jul 2023
Response from Kimberly Brock on Jul 10, 2023
Dear Candyce,I recognize your time is valuable and appreciate the feedback you have taken the time to provide.Maintaining a clean atmosphere within our guest rooms and common areas is important and I apologize that we did not fulfill that expectation during your visit. Your concern has been shared with our housekeeping leaders to ensure this is an isolated incident.My hope is the next time you are in the area, you will give us another chance to provide the guest experience we strive to deliver.Sincerely,KIMBERLY BROCKAssistant General Manager

2/10 Terrible

Thomas

Stayed 1 night in Jun 2023
Response from Kimberly Brock, Assistant General Manager on Jun 30, 2023
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

John

Stayed 1 night in Jun 2023
Response from Kimberly Brock, Assistant General Manager on Jun 30, 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Petrona

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Kimberly Brock, Assistant General Manager on Jun 30, 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Bill

Business traveler, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff all of them go over and above than called for. They are super stars.
Stayed 21 nights in Apr 2023
Response from kim on May 25, 2023
Dear Bill,On behalf of the entire hotel team, I want to thank you for sharing about your pleasant experience and for the rave review of our staff.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,KIMBERLY BROCKAssistant General Manager

10/10 Excellent

Dennis

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was clean and staff friendly.
Stayed 4 nights in May 2023
Response from kim on May 18, 2023
Dear Dennis,On behalf of the entire hotel team, I want to thank you for sharing about your stay with us and for completing the survey.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,KIMBERLY BROCKAssistant General Manager

8/10 Good

Tanisha

Traveled with family
Liked: Cleanliness, staff & service
Pool started it was open during reservation. Pool was not open it is seasonal. The dates were not listed. A pool was on my must have list.
Stayed 5 nights in May 2023
Response from kim on May 17, 2023
Dear Tanisha,Thank you for taking the time to let us know about your experience while staying with us. I apologize for your experience of not having the pool open during your stay. We are diligently working to get it up and running for the summer season. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the entire leadership team to ensure the necessary guidelines are in place and reviewed to prevent miscommunication about our pool from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.Sincerely,KIMBERLY BROCKAssistant General Manager

6/10 Okay

Sheldon

Liked: Cleanliness
Stayed 8 nights in May 2023
Response from kim on May 17, 2023
Dear Sheldon,On behalf of the entire hotel team, I want to thank you for sharing about your stay with us.It is always encouraging to hear feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,KIMBERLY BROCKAssistant General Manager

10/10 Excellent

Philip

Stayed 1 night in May 2023
Response from Kimberly Brock, Assistant General Manager on Jun 30, 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Apr 2023
Response from Kimberly, AGM on Apr 26, 2023
Dear valued guest,Thank you for taking the time to provide feedback on your stay with us. We look forward to the pleasure of serving you again.

10/10 Excellent

Bill

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff are great. From cleaning, breakfast and front desk. They are awesome.
Stayed 14 nights in Mar 2023
Response from Kimberly on Apr 13, 2023
Dear Bill,On behalf of the entire hotel team, I want to thank you for sharing about your pleasant stay with us. I'm happy to hear that we were helpful to you and that we were able to accomodate all of your needs.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,KIMBERLY BROCKAssistant General Manager

6/10 Okay

John

Traveled with pets, Traveled with family
Liked: Staff & service
I appreciated them accommodating our request for a first floor room. The woman at check-in was friendly and helpful, as were the staff in the breakfast hospitality room. Our room was a handicap room and had a large bathroom. The shower (no tub) was a very large, unfortunately the shower curtain was short and did not contain any of the shower water, despite turning the shower head in the opposite direction and making showering more difficult. The entire bathroom floor became flooded! Fortunately, or perhaps fortuitous, there was a drain in the middle bathroom floor. But we had to push the water to the drain. After all the showers were taken, we used our dirty towels in soak up the water. Upon check-in we were asked if we wanted daily housekeeping, or upon request. We asked for daily. By 4:30 pm, we asked at the front desk and was informed that we could get a re-fresh after three days. We explained that we requested daily, and also the need for fresh towels since ours had to be used for the water on the floor. We were told that the housekeeping staff were finished for the day so we couldn't have it. We asked for at least clean towels. We were begrudgingly given two sets (for three people). When we said we needed an additional set, we were once again met with 'attitude'. Because we knew we would be eating in our room as we had our dog with us and would not leave her, we especially wanted the trash empty daily. There is more but unfortunately I'm out of room to type.
Stayed 5 nights in Mar 2023
Response from Kimberly, AGM on Apr 26, 2023
Dear John, Thank you for taking the time to let us know about your experience while staying with us. Your experience of not receiving the requested housekeeping services is below our standard. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the entire leadership team to ensure the necessary guidelines are in place and reviewed to prevent this issue from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.

8/10 Good

Andrelle K. E.

Stayed 2 nights in Mar 2023
Response from Kimberly, AGM on Apr 26, 2023
Thank you for your feedback. It is greatly appreciated and we look forward to seeing you again soon.

10/10 Excellent

Isaac

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Kimberly on Mar 22, 2023
Dear Isaac,On behalf of the entire hotel team, I want to thank you for sharing about your pleasant experience while staying with us. I'm glad to hear that we were able to accomodate all your needs.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,KIMBERLY BROCKAssistant General ManagerTownePlace Suites by Marriott Atlanta Kennesaw

10/10 Excellent

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay w/handicapped child & w/pets
Very comfortable stay. Very convenient to everything, shops, grocery, highway. Very accommodating if you have pets. The rooms are nice and big. Good value for the money.
Stayed 2 nights in Mar 2023
Response from Kimberly on Mar 15, 2023
Dear Jennifer,On behalf of the entire hotel team, I want to thank you for sharing about your comfortable stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,KIMBERLY BROCKAssistant General ManagerTownePlace Suites Marriott Atlanta Kennesaw

10/10 Excellent

Thomas

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to our son's residence.
Stayed 2 nights in Mar 2023
Response from Kimberly on Mar 13, 2023
Dear Thomas,On behalf of the entire hotel team, I want to thank you for sharing about your pleasant stay with us. I'm glad we were able to offer accomodations for you near your family during your visit to the area. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,KIMBERLY BROCKAssistant General ManagerTownePlace Suites Marriott Atlanta Kennesaw

10/10 Excellent

michelle

Traveled with group
Liked: Cleanliness, staff & service, amenities
Convenient while traveling. Friendly and courteous staff
Stayed 1 night in Mar 2023
Response from Kimberly on Mar 13, 2023
Dear Michelle,On behalf of the entire hotel team, I want to thank you for sharing about your pleasant stay with us. I'm happy to hear that we were able to offer the convenience you needed during your travel time.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,KIMBERLY BROCKAssistant General ManagerTownePlace Suites Marriott Atlanta Kennesaw

10/10 Excellent

Gilberto

Business traveler
Liked: Staff & service, property conditions & facilities
Reported a suspicious character stalking guests at 6am for personal information. Could use tighter security but all in all a great stay nonetheless
Stayed 7 nights in Jan 2023
Response from KB on Jan 30, 2023
Dear Gilberto,On behalf of the entire hotel team, I want to thank you for sharing about your experience while staying at our property.It is always encouraging to hear positive feedback as well as suggestions for improvement, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire staff as a way of celebrating the great guest experiences we delivered. We will definitely address the security concerns, as that is a very important requirement. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,KIMBERLY BROCKAssistant General ManagerTownePlace Suites Marriott Atlanta Kennesaw

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a fine motel.
Stayed 1 night in Jan 2023
Response from Kimberly on Mar 13, 2023
Dear David,On behalf of the entire hotel team, I want to thank you for sharing about your pleasant stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,KIMBERLY BROCKAssistant General ManagerTownePlace Suites Marriott Atlanta Kennesaw

8/10 Good

Kevin

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022
Response from Kimberly Brock on Jan 8, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Christopher

Stayed 5 nights in Nov 2022
Response from Kimberly Brock on Jan 8, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Cassandra

Stayed 1 night in Nov 2022
Response from Kimberly Brock on Jan 8, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Alexander, Atlanta

Stayed 1 night in Nov 2022
Response from Kimberly Brock on Jan 8, 2024
Thanks for staying with us. We appreciate your feedback!