Ratings based on 333 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
89% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.8 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified travelerfrom M

Unintelligible desk clerk.

Posted Mar 16, 2015
Couldn't understand the woman at the desk, rolled her eyes when I asked to repeat slowly. Lumpy, squeaky bed Slamming doors, screaming children at all hours. Wouldn't touch the pool.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Moscow, ID

Posted Mar 10, 2015
A couple of gripes: 1. the outside security lock was not working - anyone could enter the hotel. 2. the fitness equipment, such as it is, is located in the pool area, right on the edge of the pool. Not conducive to a workout with swimmers splashing about. Otherwise, the hotel was clean, the bed and the pillows very comfortable, and the staff was helpful. Breakfast was just OK.
1 out of 5
by A verified traveler

Dirty pool and ants in room

Posted Mar 5, 2015
I was not happy with our stay at all. The pool room was filthy and bugs floating around in the hot tub. The pool was not clean either. When I told the front desk about this I was told it was cleaned 2 hours before I got there. I was told the pool area would be closed so it could be cleaned again. There was never a sign put up saying it was closed the rest of the night. The next morning when I woke up there were ants all over my cat's food. How disgusting!! Not pleased with the service or cleanliness of this place.
3 out of 5
by A verified traveler

Mixed

Posted Feb 28, 2015
I wish the Continental Breakfast room was open at 0500 or earlier when so many of us Hanford workers have to leave for work. Or at least leave some banannas, muffins and juice out. Don't these hotels know that we work four tens starting at 0530? It takes 40 minutes to get to the site where we work so we miss out.Or at least take that out of our charges.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Plains Montana

Posted Feb 26, 2015
Clean comfortable pets welcome. Helpfull staf good breakfast a bit hard to find. Overall. 9 out of 10
5 out of 5
Recommended
for Everyone
by A verified traveler

Great stay

Posted Feb 10, 2015
Great, very comfortable very updated room, big TV lots of pillows, very clean comfortable bed lots of space
3 out of 5
by A verified traveler

Disappointing

Posted Feb 4, 2015
I didn't like the room, it was a bit old and worn. The mattress was so lop sided. I felt is wasn't what we paid for.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Great Falls

Posted Jan 26, 2015
Very nice staff, reasonably priced and comfortable rooms.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom W

Nice hotel for a short trip

Posted Jan 24, 2015
Another work trip - this hotel is clean and serves hot breakfast (eggs, sausage and biscuits). Worth it when you're working long days.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom w

Convenient location in tri-cities area

Posted Jan 19, 2015
Close to the mall in Kennewick, and not a far drive to Richland or Pasco. Hot breakfast was also a plus.