Dear Christine, Thank you for your great review.Best regards,Guest relations

Dear Paula, We are truly humbled by your glowing review of your 5-night stay at Holiday Inn. It brings us immense joy to know that our team's efforts to be helpful and friendly significantly enhanced your experience with us. We're especially delighted to hear that the breakfast was a highlight of your stay, with your husband enjoying the best sausage ever and you appreciating the wide variety of food groups offered.It's great to know that both the quality and value of our dining options met your expectations, and that our bar restaurant provided delicious meals alongside superb service. Your satisfaction with the premium king room, its ample storage for luggage, and the convenience of having a fridge in the room are exactly the comforts we strive to provide for a home-away-from-home experience.Your comments about our ideal location, being a short walk from High Street station and surrounded by food and shops, highlight one of the aspects we are most proud of. While we regret that you didn’t get the chance to enjoy our indoor pool and spa, we hope that on your next visit, you will have some time to relax and indulge in those amenities as well.We are looking forward to welcoming you back for another memorable stay. Until then, we wish you safe travels and more wonderful adventures. Please do not hesitate to reach out to us for your future bookings or any special requests to make your next stay even more enjoyable.Warmest regards,Guest relations

Dear Christopher, Thank you for contacting us we have received your email.Best regards

Dear Marlene de Jesus,Thank you for taking the time to leave a review of your recent stay with us, shared on Expedia. We're grateful for your feedback and take it seriously as it helps us to understand where we can improve.We see that we did not fully meet your expectations, scoring 3 out of 5. We strive to provide an exceptional experience for all our guests, and we apologize if we fell short in any way during your visit. We are keen to learn more about any specific aspects of your stay that could have been enhanced. Whether it was our services, amenities, or any other area, your detailed feedback would be invaluable to us.We are committed to making improvements based on our guests' experiences and would appreciate the opportunity to hear more about your stay. Please feel free to reach out to us directly to share more details.We hope to have the chance to welcome you back in the future and provide a more satisfying experience that truly reflects the high standard of hospitality we aim to deliver.Warm regards,

Dear John, Thank you for you review. We hope to exceed your expectations next time around and provide to with the best service. Best regards,

Dear Mark, Thank you for choosing to stay with us and for sharing your thoughts. We truly value your feedback, as it plays a crucial role in our continuous efforts to improve our services and offerings.We understand your concern regarding the price of our breakfast and apologize if it did not meet your expectations in terms of value. Our aim is always to provide a high-quality, varied breakfast option that justifies the cost, incorporating fresh, locally-sourced ingredients wherever possible. However, we recognize that everyone's value perception is different, and we're sorry we didn't hit the mark for you.We appreciate your suggestion and understand the importance of offering options that cater to all our guests' preferences and budgets. Please know that we are continually reviewing our pricing and offerings to ensure they align with our guests' expectations and provide value for money.We hope this experience will not deter you from staying with us again. We would love the opportunity to welcome you back and exceed your expectations in the future. If there's anything specific we can do to make your next stay more enjoyable or if you have further suggestions, please do not hesitate to contact us directly.Thank you once again for your feedback. We look forward to the opportunity to serve you again.Warm regards,Guest relations

Dear Margaret, It's wonderful to hear that you enjoyed our hotel's great location, found our staff pleasant, and thought highly of our breakfast offerings. We're also pleased that the proximity of the subway added to the convenience of your stay, making it easier for you to explore and navigate the area. We aim to provide a comfortable and enjoyable experience for all our guests, and your feedback is greatly appreciated. Thank you for sharing your positive experience, and we look forward to welcoming you back in the future.Best regards,Guest Relations

Dear Linda,Thank you for your glowing 5 out of 5 rating on Expedia and for taking the time to share your experience. We're thrilled to hear that you enjoyed your 4-night stay with us, finding our space lovely, big, and welcoming, with a delicious breakfast to start your days. It’s wonderful to know that Holiday Inn continues to be a place where you feel at home and that we’ve managed to meet all your expectations.Our team is dedicated to providing the best possible experience for our guests, and your kind words serve as a great encouragement to us all. We're so glad you chose to stay with us and that we could contribute positively to your time away from home.We look forward to welcoming you back for another memorable stay. If there's anything we can do to make your next visit even more special, please don't hesitate to let us know.Warmest regards,Guest Relations

Dear Harry,Thank you for the fantastic 5 out of 5 rating on Expedia! We're thrilled to see that you had a wonderful experience with us. Our team strives to provide outstanding service and create memorable stays for all our guests, and it's heartening to know we've succeeded with your visit.If there were any highlights of your stay or specific aspects that you particularly enjoyed, we'd love to hear more about it. Feedback from our guests is invaluable as it helps us continue to enhance our service and ensure we keep meeting and exceeding expectations.We look forward to the opportunity to welcome you back in the future for another excellent experience.Warm regards,

Dear Lis,Thank you for sharing your positive experience with us. We're delighted to know that our location conveniently close to the Tube, along with the cleanliness and modernity of our rooms, contributed to a very pleasant stay. It's also wonderful to hear that our staff's friendliness stood out to you; we take great pride in our team's dedication to providing warm and welcoming service to all our guests.Your feedback regarding the ladies' locker room in the spa facility is greatly appreciated. While we're glad to hear it was still nice and clean, we recognize the importance of keeping our facilities updated to ensure the best possible experience for our guests. Please rest assured that we are taking your comments into consideration as part of our ongoing efforts to improve and refresh our amenities.We look forward to the opportunity to welcome you back in the future for another enjoyable stay. If there's anything we can do to make your next visit even more comfortable, please don't hesitate to let us know.Warm regards,

Dear Maddie,Thank you for taking the time to leave a review. We're truly sorry to see that your experience did not meet your expectations, reflected in the 2 out of 5 rating. We strive to provide our guests with the highest level of comfort and service, and it seems we missed the mark during your stay.We would greatly appreciate the opportunity to understand more about the aspects of your stay that led to your dissatisfaction. Whether it concerns our accommodations, amenities, service, or any other area, your feedback is crucial for us to make the necessary improvements.We're committed to ensuring our guests have enjoyable and comfortable experiences, and your insights are invaluable in helping us achieve this goal. Please feel free to reach out to us directly with more details or any specific issues you encountered. We would also like to discuss ways we might make amends and hopefully welcome you back for a stay that truly meets your expectations.Thank you again for your feedback, and we look forward to hearing from you.Warm regards,

Dear Allan, Thank you for the great review. Best regards,