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Reviews of Ashford International Hotel & Spa

4 out of 5
Ashford International Hotel & Spa
Simone Weil Avenue, Ashford, England

Reviews

8.0

Very Good

Rating 10 - Excellent. 394 out of 1001 reviews" "
Rating 8 - Good. 336 out of 1001 reviews" "
Rating 6 - Okay. 159 out of 1001 reviews" "
Rating 4 - Poor. 68 out of 1001 reviews" "
Rating 2 - Terrible. 44 out of 1001 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

7.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

john

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great value for money with a special deal - £54 for two ppl including breakfast was a steal! Nice place and very friendly staff
Stayed 1 night in Apr 2024

8/10 Good

Kieran

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed with my young daughter and was a clean and friendly hotel. Swimming pool was well used by us and no complaints at all! Buffet breakfast, tasty with lots of choice. Nice hotel and would happily stay again
Stayed 2 nights in Apr 2024
Response from Hotel GM on Apr 16, 2024
Dear KieranThankyou for reviewing your recent stay at Ashford International Hotel. It's a pleasure to see you enjoyed our facilities and breakfast service whilst here with us. We look forward to welcoming you back on your return to the hotel.Kind RegradsThe Team

8/10 Good

Zsolt

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniently located, close to Dover Port. Good facilities.
Stayed 1 night in Mar 2024
Response from Hotel GM on Apr 8, 2024
Dear ZsoltThankyou for your positive feedback regarding your recent stay here with us at Ashford International Hotel. We hope you will return to us again in the future.Kind RegardsThe Team

8/10 Good

James

Business traveler
Liked: Staff & service, amenities, property conditions & facilities
The hotel is ok and the staff are friendly
Stayed 3 nights in Mar 2024
Response from Hotel GM on Apr 3, 2024
Dear JamesThankyou for reviewing your recent stay at Ashford International Hotel. It's a pleasure to see you enjoyed your time here with us. We hope you return to us again soon.Kind regardsThe Team

10/10 Excellent

Yasoda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Hotel GM on Apr 2, 2024
Thankyou for reviewing your recent stay at Ashford International Hotel. We hope that you will return to us again soon.

8/10 Good

Selina

Liked: Cleanliness, staff & service
Stayed 11 nights in Mar 2024
Response from Hotel GM on Mar 27, 2024
Thankyou for your positive review regarding your recent stay. We hope that you will return to us again soon.

10/10 Excellent

Angela

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was convenient for both the shopping outlet and Curious Brewery which we came to visit. A lovely comfortable hotel with friendly very helpful staff.
Stayed 2 nights in Mar 2024
Response from Hotel GM on Mar 18, 2024
Dear AngelaIt's a pleasure to read your positive feedback, I will share your kind comments with the team. We're glad our location is convenient for our guests and hope that you will return again soon.Kind RegardsThe Team

4/10 Poor

Darryl

Traveled with family
Liked: Staff & service, amenities
Disliked: Cleanliness
The Weatherspoons of hotels. Food was average to poor, both rooms had mould, ( we had to change rooms as first one had a bed with stains on it) staff overworked (too few for size of hotel/restaurant) parking was tight (small spaces) and generally felt unkempt. Would not be staying again. On a positive note the room As quiet and the bed was comfortable.
Stayed 1 night in Mar 2024
Response from Hotel GM on Mar 12, 2024
Dear DarrylThankyou for your review regarding your recent stay. We're sorry the food wasn't to your liking but glad our staff were able to help assist in any issues you had with your room. Please note we do have 400 car parking spaces for the comfort of all our guests. We appreciate all our guests honest and constructive feedback in order to improve our products and services for future guests enjoyment.Kind RegardsThe Team

8/10 Good

PHILIP

Traveled with pets
Liked: Cleanliness
Overall the hotel is good value for money and conveniently situated if you have a car. It is a very busy hotel with conferences and thus this led to a shortage of coffee mugs for their own guests on one day. Although a dog friendly hotel, don't expect to be eating breakfast with your loved pooch, anywhere near the restaurant, especially if there is a conference going on. Considering there was a section of the restaurant that was a long way from any cooked food, this could have been opened up for customers with their dogs, instead on one day we had to eat our breakfast near the entrance doors of the hotel! Spa/swimming is available but attention is required on ensuring that lockers are not broken and floors are as clean as possible.
Stayed 5 nights in Feb 2024
Response from Hotel GM on Feb 27, 2024
Dear PHILIPThankyou for reviewing your recent stay at Ashford International. We appreciate all guests honest and constructive feedback. We hope that you will return to us in the future.Kind RegardsThe Team

10/10 Excellent

Molly

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice having free pool access but lack of drinks in bar, only one cocktail avaliable when we went!
Stayed 2 nights in Feb 2024
Response from Hotel GM on Feb 26, 2024
Dear MollyThankyou for you recent feedback. Its a pleasure to see you enjoyed our spa and leisure facilities. We apologise that we didn’t have your preferred drinks available. We are currently looking to expand our range, which is now under review with our head office.Kind RegardsThe Team

4/10 Poor

Gianluca

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The only issues we had was when i booked it, i was garainteed an early check in due to a wedding, we weren't allowed to check in early and you aparantly don't do that. And then the mattress was awful, literally felt like we were laying on cardboard with a tiny bit of padding, both me and my wife struggled to sleep on it.
Response from Hotel GM on Feb 20, 2024
Dear GianlucaWe apologise if this was the case. Our extra fee for early check in is subject to availability. If this was not pre paid to guarantee prior to arrival, unfortunately this is not always a possibility. Please note we have sent your comments to the head of reception who will investigate this further. Kind regardsThe Team

8/10 Good

Callum

Stayed 1 night in Feb 2024
Response from Hotel GM on Mar 21, 2024
Thankyou for reviewing your recent stay at Ashford International Hotel. It's a pleasure to see your positive feedback and we hope that you will visit us again soon.

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a nice comfortable stay and enjoyed all the facilities i definitely recommend and definitely be visiting again.
Stayed 1 night in Jan 2024
Response from Hotel GM on Jan 25, 2024
Dear ChristopherIts a pleasure to read your positive feedback. We're glad to see you enjoyed our facilities and look forward to welcoming you back on your return to the hotel.Kind RegardsThe Team

6/10 Okay

Sebastian

Business traveler
Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Stayed 1 night in Jan 2024
Response from Hotel GM on Jan 25, 2024
Dear SebastianThankyou for reviewing your recent stay. We hope you will return to Ashford International Hotel again in the future.Kind RegardsThe Team

6/10 Okay

Bethany

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Hotel GM on Jan 25, 2024
Dear BethanyThank you for reviewing your recent stay at Ashford International. We hope you will return again soon.Kind Regards The Team

6/10 Okay

david

Stayed 1 night in Jan 2024
Response from Hotel GM on Jan 23, 2024
Dear DavidThankyou for reviewing your recent stay. We hope that you will return again soon.Kind RegardsThe Team

4/10 Poor

arthur

Liked: Cleanliness
Disliked: Staff & service, room comfort
Kiwis
Very few guests. Heating turned off so very cold. Restaurant and reception so cold we wore our coats. Came from new Zealand invited family and were embarrassed at the place. Plates unheated food pnlu just warm. This realty needs to be addressed
Stayed 3 nights in Jan 2024
Response from Hotel GM on Jan 23, 2024
Dear arthur.Thank you for reviewing your recent stay at Ashford International Hotel. It’s disappointing to read your experience was not to the high customer satisfaction level that we strive to achieve for every guest here at Ashford International Hotel. We are aware of the heating issue which is currently being worked on by our maintenance team.Kind regardsThe Team

6/10 Okay

David

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Eve
Stayed 2 nights in Jan 2024
Response from Hotel GM on Jan 18, 2024
Dear DavidThankyou for reviewing your recent stay at Ashford International Hotel. We hope that you will return again soon.Kind regardsThe Team

10/10 Excellent

Kris

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A proper treat
Very pleasant place to be. Great food. Fantastic facilities. Very helpful staff.
Stayed 9 nights in Dec 2023
Response from Hotel GM on Jan 15, 2024
Dear KrisThank you for reviewing your recent stay at Ashford International. We're pleased to see your positive feedback and glad you enjoyed your time spent here with us. We hope that you will return soon.Kind Regards The Team

6/10 Okay

Samantha

Business traveler
Liked: Cleanliness
Response from Hotel GM on Feb 7, 2024
Dear SamanthaThankyou for your feedback regarding your recent stay. We hope you will return again soon.Kind RegardsThe Team

10/10 Excellent

Toni

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Hotel GM on Jan 11, 2024
Dear ToniThankyou for reviewing your recent stay at Ashford International Hotel. Its a pleasure to see your positive review. We hope that you will return again soon.

6/10 Okay

Angela

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Dec 2023
Response from Hotel GM on Jan 2, 2024
Dear AngelaThankyou for reviewing your recent stay at Ashford International Hotel. We hope you will return to us again soon.Kind RegardsThe Team

10/10 Excellent

Nic

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Hotel GM on Dec 20, 2023
Dear NicThankyou for taking the time to review your recent stay at Ashford International Hotel. We appreciate your positive feedback.Kind RegardsFront of House Co-Ordinator

6/10 Okay

Sharon

Stayed 1 night in Dec 2023
Response from Hotel GM on Dec 14, 2023
Dear Sharon,Thankyou for reviewing your recent stay at Ashford International Hotel. We appreciate all our guests honest feedback.Kind RegardsThe Team

10/10 Excellent

Amanda

Stayed 1 night in Dec 2023
Response from Hotel GM on Dec 12, 2023
Dear Amanda.Thank you for reviewing your recent stay at Ashford International Hotel. We hope you will visit us again soon. Kind regards The Team

6/10 Okay

Thomas

Stayed 1 night in Dec 2023
Response from Hotel GM on Dec 12, 2023
Dear Thomas.Thank you for reviewing your recent stay at Ashford International Hotel. We hope you will visit us again soon.Kind regardsThe Team.

6/10 Okay

Sylwester

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Disappointed
We are regulars since 2017 and this was our worse experience. Some of the towels were dirty. The cosmetics not enough for one person. No handwash. During the breakfast- dirty tables, when tried to make of coffee some of the coffee cups were dirty- lipstick marks. Compared with previous years - quite poor.
Stayed 1 night in Dec 2023
Response from Hotel GM on Dec 18, 2023
Dear Sylwester Thankyou for your review. We're disappointed to read that your experience was not to the high standard we expect. I hope that reception were able to help once you had informed them of your issues.Kind Regards

8/10 Good

Dilshani

Stayed 1 night in Nov 2023
Response from Hotel GM on Dec 18, 2023
Thankyou for reviewing your recent stay at Ashford International Hotel. We hope that you will visit us again soon.Kind Regards

10/10 Excellent

Mohaned

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Never disappointed
Stayed 3 nights in Nov 2023
Response from Hotel GM on Nov 27, 2023
Dear Mohaned.Thank you very much for reviewing your recent stay at Ashford International Hotel. It’s a pleasure to read your positive feedback. We hope that you will visit us again soon.Kind regardsHotel General Manager

10/10 Excellent

Giovanni

Business traveler
Liked: Property conditions & facilities, room comfort
A Great Stay
We enjoyed our stay and even managed to take a swim in the loverly warm pool. Followed by a drink and a loverly meal. The staff were brilliant and from booking in to waitress service.
Stayed 1 night in Nov 2023
Response from Hotel GM on Nov 27, 2023
Dear Giovanni.Thank you for reviewing your recent stay at Ashford International Hotel. It’s a pleasure to read your positive feedback and I will certainly share your kind comments with the team. We hope that you will visit us again soon. Kind regards Hotel General Manager

6/10 Okay

Laura

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
No vodka at the bar
The hotel was clean but exceptionally busy. The bar took ages to get served and ran out of cocktails & vodka. Service was very slow in the restaurant too. Staff were friendly just slow.
Stayed 1 night in Nov 2023
Response from Hotel GM on Nov 20, 2023
Dear Laura.Thank you for reviewing your recent stay at Ashford International Hotel. It’s a pleasure to read your positive feedback and I will certainly share this with the team. Occasionally we experience a high number of our guests arriving at the same time and we try to replenish as quickly as possible. During busiest times there is a little wait, we try to give an accurate waiting time on food if this is the case. We hope that you will visit us again soon.Kind regardsHotel General Manager

8/10 Good

Christopher

Business traveler
Liked: Staff & service
Stayed 1 night in Nov 2023
Response from Hotel GM on Nov 20, 2023
Dear Christopher.Thank you for reviewing your recent stay at Ashford International Hotel. It’s a pleasure to read your positive feedback. We hope that you will visit us again soon.Kind regardsHotel General Manager

10/10 Excellent

Terence

Stayed 1 night in Oct 2023
Response from Hotel GM on Nov 20, 2023
Dear Terence.Thank you for reviewing your recent stay at Ashford International Hotel. It’s a pleasure to read your positive feedback and I will certainly share this with the team. We hope that you will visit us again soon. Kind regards Hotel General Manager

8/10 Good

Oliver

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Hotel GM on Nov 15, 2023
Dear Oliver.Thank you for reviewing your recent stay at Ashford International Hotel. It’s a pleasure to read your positive feedback. We hope that you will visit us again soon.Kind regardsHotel General Manager

8/10 Good

Antony

Liked: Staff & service, property conditions & facilities, room comfort
Amazing
I find the toilet bend has not been cleaned for years for the house keepers should have been more thorough and not turned a blind eye to this situation!
Stayed 14 nights in Oct 2023
Response from Hotel GM on Nov 14, 2023
Dear Antony.Thank you for reviewing your recent stay at Ashford International Hotel. It’s a pleasure to read your feedback and I will certainly share your comments with the team. I have raised the toilet issue with housekeeping. We hope that you will visit us again soon.Kind regardsHotel General Manager

6/10 Okay

Amy

Business traveler
Liked: Staff & service, property conditions & facilities, room comfort
Good but not great.
Nice hotel but a few housekeeping issues. The two bottles of complimentary mineral water were half empty having been enjoyed by the previous guests. Complimentary bathroom toiletries consisted of a thumb sized bottle of shampoo and that’s it.
Stayed 1 night in Nov 2023
Response from Hotel GM on Nov 14, 2023
Dear AmyThank you for reviewing your recent stay at Ashford International Hotel. I will certainly share your comments with the team. We do hope that you will visit us again soon. Kind regardsHotel General Manager

10/10 Excellent

Greg

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Hotel GM on Nov 8, 2023
Dear Greg. Thank you for reviewing your recent stay at Ashford International Hotel. It’s a pleasure to read your positive feedback. We hope that you will visit us again soon.Kind regardsHotel General Manager

10/10 Excellent

Flavio

Liked: Cleanliness, staff & service, property conditions & facilities
Beautifully decorated, great amenities including nespresso machine in room, wish we had more time to enjoy our stay.
Stayed 1 night in Nov 2023
Response from Hotel GM on Nov 7, 2023
Dear Flavio,Thank you for reviewing your recent stay at Ashford International Hotel. It’s a pleasure to read your positive feedback and I will certainly share this with the team. We hope that you will visit us again soon. Kind regards Hotel General Manager

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service
Stayed 2 nights in Oct 2023
Response from Hotel GM on Nov 5, 2023
Hello Elizabeth,Thank you for reviewing your stay at Ashford International Hotel. We look forward to your next visit.Kind regards,Hotel General Manager

8/10 Good

Justine

Liked: Cleanliness, property conditions & facilities, room comfort
Unfortunately there was a security issue with the card we used to pay, scammers tried to fleece the card the following day but had knowledge we had stayed at a hotel the night before. Can only think is connected to the booking we made. We had great stay however reception could do with a bit of training, stood there for ages twice without even being acknowledged, just a 'hi, I'll be with you in a minute' would suffice.
Stayed 1 night in Sep 2023
Response from Hotel GM on Nov 5, 2023
Dear Justine, Thank you for reviewing your recent stay at Ashford International Hotel. We're sorry to hear that you have had some security issue with you card and hope that you have managed to resolve this.I have passed your comments about reception to the department manager.We hope that you will visit us again soon. Kind regards,Hotel General Manager

6/10 Okay

Robert

Traveled with partner
Car park lighting was not very gòod in the evenings at the front and side car parks not enough Disability spaces.
Stayed 2 nights in Oct 2023
Response from Hotel GM on Nov 5, 2023
Dear Robert. Thank you for reviewing your recent stay at Ashford International Hotel. We're sorry that you found the lighting a little too dim for you. In total, we have eight car parking spaces that are designed for those with limited mobility. The spaces at the leisure club entrance have fully ramped access to the ground floor of the building.We hope that you will visit us again soon. Kind regards,Hotel General Manager

4/10 Poor

Nicola

Traveled with group
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Overall stay was fair at best ,i stayed here 21 years ago when i got married and the room qe stayed in
Stayed 2 nights in Oct 2023
Response from Hotel GM on Nov 5, 2023
Dear Nicolas,Thank you for reviewing your recent stay at Ashford International Hotel. We hope that you will visit us again soon. Kind regards,Hotel General Manager

8/10 Good

Andrew

Stayed 1 night in Oct 2023
Response from Hotel GM on Nov 20, 2023
Dear Andrew.Thank you for reviewing your recent stay at Ashford International Hotel. It’s a pleasure to read your positive feedback. We hope that you will visit us again soon.Kind regardsHotel General Manager

10/10 Excellent

Catherine

Business traveler
Liked: Cleanliness, staff & service, amenities
All round great hotel
Stayed 1 night in Oct 2023
Response from Hotel GM on Oct 30, 2023
Dear Catherine, Thank you for reviewing your recent stay at Ashford International Hotel with 5 stars. It’s a pleasure to read your positive feedback and I will certainly share your kind comment with the team. We hope that you will visit us again soon. Kind regards,Hotel General Manager

6/10 Okay

Steven

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Is a nice place with many positives Positives: lobby area and bars etc are all updated and nice. Staff all seemed nice. Pool is nice but one family/ disabled changing room with lockers in there is a little silly as many can’t get to their stuff as other families in there. Bed for our child was nice. Good space in rooms Good options for hot food at breakfast but sausages were not great quality and overcooked. Downsides: Hallways and rooms are a bit dated. Flushes on toilets are way too weak!! I know they are trying to save water but not good enough if you get what I mean. Continentals stuff at breakfast was mostly gone when we arrived at 8:30am Overall, it served it purpose for a one night stay but wouldn’t want to spend much longer.
Stayed 1 night in Oct 2023
Response from Hotel GM on Oct 31, 2023
Dear StevenThank you for reviewing your recent stay at Ashford International Hotel. It’s a pleasure to read your positive feedback and I will certainly share your kind comments with the team. I have also raised your other points with our heads of department. We are currently in the process of a refurbishment and we expect the hallways and corridors to be freshened as part of this.Our buffet breakfast is constantly replenished during the 3 hour service.We hope that you will visit us again soon. Kind regards,Hotel General Manager

8/10 Good

Colin

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
convenience to Train shuttle
Stayed 1 night in Oct 2023
Response from Hotel GM on Oct 31, 2023
Dear Colin,Thank you very much for reviewing your recent stay at Ashford International Hotel. It’s a pleasure to see your positive feedback. I do hope you will visit again soon. Kind regards Hotel General Manager

10/10 Excellent

Hayley-Louise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Hotel GM on Oct 24, 2023
Dear Hayley-Louise, Thank you very much for reviewing your recent stay at Ashford International Hotel. It’s a pleasure to have your positive feedback and I will certainly share this with the team. We hope that you will visit us again soon. Kind regards,Hotel General Manager

10/10 Excellent

Yolandi

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were amazing. Everyone was so friendly and the service was excellent. We loved the pool and hottub as well. Thanks so much for an amazing time
Stayed 2 nights in Oct 2023
Response from Hotel GM on Oct 24, 2023
Dear Yolandi, Thank you for taking the time to review your recent stay at Ashford International Hotel. We are very proud of our team and they were delighted to ready your review. We look forward to welcoming you back in the near future.Kind regards,Hotel General Manager

8/10 Good

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyed our stay, room good. The spa was lovely
Stayed 1 night in Oct 2023
Response from Hotel GM on Oct 22, 2023
Dear Sharon, Thank you for taking the time to post your review of Ashford International Hotel.We're really pleased that you enjoyed your room and our Spa facilities. We look forward to being of service to you again in the near future. Kind regards,Hotel General Manager

2/10 Terrible

Josh

Stayed 2 nights in Oct 2023
Response from Hotel GM on Oct 22, 2023
Dear Josh, Thank you very much for reviewing your recent stay at Ashford International Hotel. It’s disappointing to read your hotel experience was not to the high customer satisfaction level that we strive to achieve for every guest here at Ashford International Hotel. We take our customers comments very seriously and it is only with honest and constructive feedback that we can strive to improve our product and service for future guest’s enjoyment. Kind regards,Hotel General Manager