Ratings based on 144 Verified Reviews
They paid and stayed. We double-checked.
4.4 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.1 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler
Posted Feb 25, 2015
for Everyoneby A verified traveler
Peaceful and relaxing hotelPosted Jan 29, 2015
Pros: The history in the architecture of the building and the trees and wildlife :)
Location: It is a short, easy and safe walk to the historic city centre with roman wall and iconic cathedral and much more!
I loved every second that I was in this hotel. It had a lovely, relaxing atmosphere, it is clean and comfortable and is only a short walk from the city centre. I can't wait to find an excuse to stay here again! :)
by A verified traveler
Small rooms and dirtyPosted Dec 31, 2014
Rooms are small and not very clean. Found a box of pills and a razor on the floor.
for Everyoneby A verified travelerfrom Brighton, England
Excellent service and minor gripesPosted Nov 25, 2014
Pros: Character, location
Cons: The bed sheets, if one was being picky, were quite rough.
Location: The hotel's within easy walking distance of the city centre.
There were a couple of minor things wrong with our room. One of them was that the showers were cold in the morning. I had hardly mentioned it on checking out when the lady behind the desk apologised in a way that felt genuine and heartfelt and offered us a partial refund. I think other visitors would be extremely unlucky to have a cold shower, and therefore I can recommend this hotel warmly. We didn't have breakfast, and so all I can say is that the building is charming, the staff friendly and the room comfortable.
for Business Travelersby Garyfrom Middlewich
Comfortable and convenientPosted Nov 24, 2014 on Hotels.com
Great people, professional and helpful yet still friendly. As others have said the rooms are a little small and they are a little tight on the coffee and shampoo etc. However, the condition is good if you like this style, and I do. The location is especially good for the city centre.
by A verified travelerfrom Buckinghamshire
Good hotel but let down by attrotious foodPosted Nov 7, 2014
Pros: The rooms were good and clean; hot water was not a problem.
Cons: See above.
Location: £3 taxi ride to Canterbury.
I wanted a bottle of water, and the bar referred me to reception. Reception then took me to the bar, where although the receptionist had taken my credit card when I arrived I was refused my request to charge it to me room account. This for a small bottle of water! This is the only hotel I have known which had television but no list of stations - not even at reception! The restaurant was busy with a conference and clearly we would not be able to eat there. I ordered room servce. Of the five main dishes on the list, the one I chose (burgers) was sold out. I ordered plaice and chips. After nearly an hour I complained that it had not arrived, and was told that the chips were stll be cooked. When the meal arrived the fish was unlike any plaice I have ever eaten and was lukewarm; the chips were monsters and greasy. Whatever you do, do not eat in the hotel.
for Everyoneby A verified travelerfrom London
The Best in Canterbury.Posted Sep 29, 2014
Cons: Trees in car park drop gluey substance on cars, irritating.
Location: Interesting Walled city.
The cleanest hotel room we have stayed in the United Kingdom! A very pleasant stay.
for Personal Eventby A verified travelerfrom London
Posted Aug 27, 2014 on Hotels.com
Nice hotel, but rooms are very small and in need of updating. The room we stayed in had wallpaper hanging off the walls, the bed was very small and we were above the kitchen, so opening the window filled the room with hot air and kitchen smells. The walls are also very thin, so we could hear every conversation from the room next to us. Unfortunately too full to change rooms, others may have been better.
Recommendedby andy dysonfrom Loughborough
good locationPosted Aug 27, 2014 on Hotels.com
overall, this is a nice hotel within a 15 minute walk of the city centre. Rooms are beautifully decorated and immaculate. Gripes were reception staff that were hidden from view both on arrival and departure and a maid who walked into our room at around 09.45 when check out was 11.00. This could have been very embarrassing. However, I would stay again, if the price was right. Breakfast was very expensive at over £12 each; we didn't bother.
for Personal Eventby A verified traveler
Excellent staffPosted Aug 26, 2014 on Hotels.com
Great hotel, not too far from city centre, with efficient and professional staff. One small issue though: don't arrive too late as carpark is limited.