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Reviews of Holiday Inn Sittingbourne, an IHG Hotel

3.5 out of 5
Holiday Inn Sittingbourne, an IHG Hotel
70 London Road, Sittingbourne, England

Reviews

8.0

Very Good

Rating 10 - Excellent. 171 out of 478 reviews" "
Rating 8 - Good. 178 out of 478 reviews" "
Rating 6 - Okay. 69 out of 478 reviews" "
Rating 4 - Poor. 31 out of 478 reviews" "
Rating 2 - Terrible. 29 out of 478 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

7.2/10

Amenities

8.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

4/10 Poor

Des

Business traveler
Disliked: Property conditions & facilities
I was given a disabled access room, ironically on the second floor. The bathroom was a wet room, no bath, where the angled tiled floor failed to contain the water, which ran towards the door, resulting in large puddles at its entrance. It’s clearly been going on for some time as the door frame base is swollen from water ingress and been painted over. There was severe wear in the carpet in one corner. A small thing but the devil is in the detail, the power cable for the wall mounted TV hung down. But the elephant in the room so to speak was the dirty brown staining running ceiling to floor from an obvious roof leak down one wall. I saw it was a dated building but to be honest, I expected better from Holiday Inn.
Stayed 1 night in Feb 2024

8/10 Good

Mike

Traveled with family
Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024

8/10 Good

Glenn

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Could do better.
We were somehow allocated a disabled persons room. On leaving my partner queried the allocation at reception and was told I picked that room. I checked my booking I did not. Although comfortable , the disabled facilities were not exactly usable for us, and there was evidence of water pooling / leakage damage inside and outside of the wet room ( mould growing). We had breakfast which was ample and pleasant. We did arrive back after 2am from a night out and had to ring security to let us in.
Stayed 1 night in Dec 2023

10/10 Excellent

Nigel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sittingbourne special
Very pleasant reception when booking in and booking their restaurant - most helpful. Rooms were very clean and tidy with plenty of space. Our only issue was that the bathroom was divided from the rest of the room by a glass wall, which lit up the whole room when the bathroom was used at night. I’m sure it is a cost effective way of dividing a room, but not very practical if one of a couple needs to use the bathroom in the middle of the night. Food at the hotel was very simple but good and tasty, including the breakfast. Service was also very good, although a bit patronising to be referred to as ‘my lovely’ several times! Would book again though.
Stayed 2 nights in Dec 2023

10/10 Excellent

Harvey

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Extrairdinarily friendly and helpful
Stayed 1 night in Dec 2023

10/10 Excellent

Youssouf

Stayed 1 night in Dec 2023

6/10 Okay

Philip

Traveled with partner
Liked: Cleanliness, amenities
Rooms for function attended were good. At around 5/6am my pregnant partner and I were awoken by a horrible medium pitched droning noise. I can only assume it was coming from the air con/heating system on the roof. And considering I booked an executive room I didn't expect to have our sleep disturbed in such a head ache inducing way.
Stayed 1 night in Nov 2023

10/10 Excellent

Colin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

8/10 Good

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely staff on arrival and at breakfast Cooked breakfast wasnt very hot but a l lovely selection.
Stayed 1 night in Nov 2023

6/10 Okay

Wayne

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
At this particular hotel you may get an iron but not an ironing board. You may get a body wash bottle in the shower but no actual body wash. You will get a bathroom door but it might not close. Also look out for the comedy sticker on the sink taps that says “Caution! High water pressure” as the water dribbles out. Also be aware that the breakfast hot plates stop being replenished about 30 mins before breakfast finishes. But the complimentary KitKat was a nice touch.
Stayed 2 nights in Oct 2023

10/10 Excellent

Christopher

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The site needs some work, broken windows at reception, toilet in my room was working properly but apart from that my stay was pleasant room was clean staff were helpful and friendly, dinner was lovely.
Stayed 1 night in Oct 2023

8/10 Good

Karen

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious and modern facilities.
Stayed 1 night in Sep 2023

10/10 Excellent

STEVE

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Had a very nice stay. Staff were very good. Rooms were first class. The knly fault was the curry I had on Friday night in the restaurant. It was very poor and done in a mircowave. Breakfast was very good, with a good choice of food. Would stay again.
Stayed 2 nights in Sep 2023

6/10 Okay

DANIEL

Liked: Staff & service
Disliked: Property conditions & facilities
Needs TLC
A little tired, needs more than a little TLC Staff were great, friendly and helpful. Water didn’t run away very well in the shower but I believe this is an ongoing problem as not the first time this has happened on a stay in the hotel. Would have mentioned it at reception in the morning but was not going to wait in the already 4 person queue
Stayed 1 night in Aug 2023

6/10 Okay

David

Traveled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Paul

Stayed 1 night in Aug 2023

10/10 Excellent

Wendy

Stayed 1 night in Aug 2023

10/10 Excellent

Patricia

Stayed 1 night in Jul 2023

6/10 Okay

Stuart

Stayed 1 night in Jul 2023

6/10 Okay

Paul

Traveled with partner
Liked: Cleanliness, staff & service
Chose this hotel for convenience for a pre-arranged commitment to attend too. The staff were fine and overall, the hotel was adequate - but having used many holiday inn hotels before - this one really did look like an old former hotel re-purposed for a holiday inn. Nothing woeful - just tired looking.
Stayed 4 nights in Jul 2023

8/10 Good

Paul

Stayed 1 night in Jul 2023

10/10 Excellent

Sean

Liked: Cleanliness, staff & service
Staff very helpful
Stayed 1 night in Jul 2023

8/10 Good

Mandy

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely Staff working flat out to provide a professional service - can recommend to stay here it’s very comfortable.
Stayed 2 nights in Jul 2023

8/10 Good

Lesley

Liked: Cleanliness, staff & service
Central location giving easy access to routes toward Canterbury, Dover etc & into London via train. Twin bedroom, clean, comfortable. Good option for short stay, onward travel. Couple of slight negatives - car park entrance, easy once you find it ! Issue with window in my room, either did not seal properly or problem somewhere around frame. Room almost directly over entrance with courtyard dining/drinking area below meant could hear everything as if window open. Not a big inconvenience for me personally but suggest is a maintenance issue which warrants further investigation. Overall very happy with stay & would definitely use this property again.
Stayed 2 nights in Jul 2023

10/10 Excellent

Leon

Stayed 1 night in Jun 2023

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
weekend break
Hotel looked a bit 'rough' from outside but inside was different. room clean and spacious. staff friendly.
Stayed 2 nights in Jun 2023

10/10 Excellent

Bob

Stayed 3 nights in Jun 2023

6/10 Okay

Pauline

Traveled with family
Liked: Cleanliness
The system in place for checking in is poor
Stayed 1 night in Jun 2023

10/10 Excellent

Chris

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was clean and tidy and the bar had good selection and not over priced and service with a smile is always a good touch and the Reception Man was very good sorry didn’t get his name but very nice guy
Stayed 1 night in Jun 2023

8/10 Good

Susan

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I didn’t like the glass partition that they use between the bedroom and toilet. I like total privacy when using the bathroom.
Stayed 1 night in Jun 2023

10/10 Excellent

Brigette

Stayed 1 night in Jun 2023

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023

10/10 Excellent

James

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent hotel; staff are first class. Thank you Abby and Chloe.
Stayed 1 night in Jun 2023

10/10 Excellent

Cheryl

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great reception and friendly staff. Satisfying breakfast
Stayed 1 night in May 2023

8/10 Good

Wendy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good all round
Stayed 1 night in Apr 2023

10/10 Excellent

Babafemi

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short but worthy
Short but very important stay
Stayed 1 night in Apr 2023

8/10 Good

Simon

Stayed 1 night in Apr 2023

10/10 Excellent

Colin

Business traveler
Liked: Cleanliness, staff & service
Stayed 2 nights in Apr 2023
Response from Hotel Manager on Apr 25, 2023
Dear Colin Thank you for your feedback, this is very important to us and helps us improve our guest service.I am delighted that you enjoyed your stay and i hope we will welcome you again very soon.Kind RegardsAdam Carter

6/10 Okay

Martin

Business traveler
Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Functional room.. Just
Stayed at the Coniston on many occasions for work purposes. It really is a lottery on what room you get. Note not all premium rooms are created equal. Some are absolutely shocking excuses for a premium room. On a whole the staff are lovely and helpful. This time, the dark haired girl on reception constantly had a right face on. Far from welcoming! Also for some reason little to no pressure on the shower in my room, combined with the plug on the bath being broken. Breakfast is meant to start at 6:30 Now seeing as I have to be on site at 7am this is quite handy. Usually 15 minutes for breakfast and then travel to site. On 5th April breakfast didn't open until 6:42 which meant I had a grand total of 3 minutes to rush some breakfast down before leaving. I should also add that the breakfast was slightly overcooked. Poor shower, rushed breakfast left me knackered most of the morning. Improvements definitely needed!
Stayed 2 nights in Apr 2023
Response from Hotel Manager on Apr 25, 2023
Dear MartinI am so sorry that you had a poor stay with us, this is not the standard i expect.I will be looking into how these issues occurred.SincerelyAdam carter

10/10 Excellent

Ruman

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall a good stay. Breakfast was great!
Stayed 1 night in Mar 2023
Response from Hotel Manager on Apr 25, 2023
Dear RumanThank you for sharing your feedback, this is extremely important to us and helps to improve our guest services.I am pleased that you had a pleasant stay with us and hope that we will welcome you again very soon.Kind regardsAdam Carter

2/10 Terrible

Saravana Kumara Velan

Business traveler
Disliked: Property conditions & facilities
Water was trickling from the shower and there was no hot water in the shower either. This happened for 3 continuous days. It was quite staggering that these sort of things happen in Holiday Inn.
Stayed 4 nights in Feb 2023
Response from Hotel Manager on Apr 25, 2023
Dear Saravana KumaraThank you for your feedback.I am sorry for this issue you have experienced, i will be investigating the cause of this.SincerelyAdam Carter

10/10 Excellent

ROBBIE

Stayed 1 night in Feb 2023
Response from Hotel Manager on Apr 25, 2023
Dear RobbieThank you for your feedback.I am delighted that you had a pleasant stay with us.I hope that we will welcome you again soon.Kind RegardsAdam Carter

8/10 Good

Olawale

Liked: Cleanliness, amenities, property conditions & facilities
Nice and serene environment. Good value for money
Stayed 1 night in Feb 2023
Response from Hotel Manager on Apr 25, 2023
Dear OlawaleThank you for your feedback, this is extremely important to us and helps us improve our guest experience.I am glad you had a good stay and i do hope that we will welcome you again in the near future.Kind RegardsAdam Carter

10/10 Excellent

K

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 5 nights in Feb 2023
Response from GM on Feb 13, 2023
Dear K Thank you for your feedback.We hope to welcome you again very soon.Kind RegardsAdam Carter

8/10 Good

Donna

Stayed 1 night in Jan 2023
Response from GM on Feb 13, 2023
Thank youFor taking the time to share your feedback.we hope to welcome you again in the near future.Kind RegardsAdam Carter

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A nice place to stay.
The hotel was very nice and very clean. The only poor part of the stay was when you try to call the hotel you just get through to a call centre and they don't have a clue what's going on. Hotel staff on site are very good though. Ample parking.
Stayed 1 night in Jan 2023
Response from GM on Feb 13, 2023
Dear AnonymousThank you for sharing your feedback with us, this is very important and helps us to improve our services.We hope to welcome you again in the near future.Kind RegardsAdam Carter

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic staff lovely room
Fantastic service friendly helpful staff lovely clean room! Perfect
Stayed 1 night in Nov 2022

10/10 Excellent

James

Stayed 2 nights in Nov 2022

10/10 Excellent

Mark, Rochester

Stayed 1 night in Oct 2022

10/10 Excellent

Joyce

Liked: Cleanliness, property conditions & facilities, room comfort
Good hotel and car park, really good food
Easy location to find, easy check in, great size bed with plenty of room in the bedroom, with the added bonus of a bath as well as shower. The evening meal was really really good, this is the first time we have dined in at a Holiday Inn and the breakfast of course brilliant as usual. Good private car park was an added bonus as we were travelling for business as well as pleasure. Would definitely recommend.
Stayed 1 night in Sep 2022