Ratings based on 37 Verified Reviews
They paid and stayed. We double-checked.
4.3 Room cleanliness
4.2 Service & staff
4.1 Room comfort
3.9 Hotel condition
They paid and stayed.
for Business Travelersby A verified traveler
very nicePosted Mar 25, 2014 on Hotels.com
Recommendedby Wood from Newbury
Posted Jan 20, 2014 on Hotels.com
Food expensive and not particularly good, noisy children from a wedding running around during the evening
for Personal Eventby David from Derby
Fantastic ServicePosted Jan 15, 2014 on Hotels.com
Outstanding service - a couple of minor quibbles on arrival...sorted out immediately and better than we could have hoped for by staff. We've stayed before and will DEFINITELY stay again.
for Everyoneby A verified traveler
Posted Dec 4, 2013
for Everyoneby J from Gloucester, UK
Nice Hotel, great food, nice grounds.Posted Nov 15, 2013
Pros: Staff and Service
Cons: Entrance and corridors to outer building bedrooms.
Location: Leeds Castle is 5 miles away. an annual ticket is £21, expensive for one day but if you intend going back within a year good value. Channel Tunnel
Short break. Ideal for Channel Tunnel. Food super, not cheap though wouldn't expect that. Waiting staff are superb and all the staff could not do enough to help. So service was brillian. Stayed in one of the rooms away from hotel - entrance to this area smelt a little damp and carpets were well worn so first impression was not good. Room good. No pictures on the walls. M20 was noticeable on second night. But it was a still night. The previous night when it was windier it was not at all noticeable. Overall a great stay.
Recommendedby Michael from Devon
good servicePosted Nov 1, 2013 on Hotels.com
the staff were very willing and polite and nothing was too much trouble. The building is wonderful and gracious. However,we stayed for three nights and were disappointed that the menu did not change in that time, although the food was very good. The lighting provided by the bedside lights was so poor that we could not read in bed, and we found the "turn down" service irritating and unnecessary.
Recommendedby Brian from Hastings
Wonderful relaxing timePosted Sep 30, 2013 on Hotels.com
Went there as a special treat before my partner was flying out, wonderful relaxing time, with the food in the restaurant to die for. Proper service from all the staff without being constantly in view. Can't recommend it enough.
for Couplesby A verified traveler
Posted Jul 21, 2013 on Hotels.com
for Personal Eventby Jacqui from Norfolk
Posted Jul 16, 2013 on Hotels.com
Lovely, comfy beds, pretty location. Good service.
for Couplesby Glenn from Ipswich, Suffolk, UK
Birthday weekend awayPosted Jul 10, 2013
Pros: The grounds and staff
Found this to be a loverly hotel. The only criticism is that the toiletries didn't get replenished and we had someone else's drink bill when we checked out.