Ratings based on 277 Verified Reviews
They paid and stayed. We double-checked.
3.3 Room cleanliness
3.6 Service & staff
3.2 Room comfort
3.2 Hotel condition
They paid and stayed.
for Everyoneby Felicia from Seattle
Mantenance & Front staff friendly and courteous.Posted Nov 11, 2013
Very nice staff and right on with request. The room could be cleaned better espically wash the doors.
Jan 14, 2013 by Manager
Felicia - I appreciate you taking the time to write a review of your experience with us. I am so glad that you enjoyed the service our staff provided; however, I am sorry that your room did not meet your expectations. In response, I am working with our housekeeping staff to improve our cleaning procedures and inspection policies moving forward. I appreciate you bringing this to our attention. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
for Everyoneby Rene from Seattle
Convenient short stay with kitchenPosted Nov 10, 2013
Pros: Reasonable priced. Friendly staff. Decent rooms with tv, internet, and kitchen. Quiet safe hotel.
Cons: Cleanliness was fair. Some stray hair raised the question as to whether or not the linens were changed. 3 rating overall.
Location: Fred Meyer next door for groceries and supplies. Community college, Starbucks, restaurants, and services nearby. Close to Seatac and I-5.
Booked this "extended stay" hotel near Seatac for a one-night deal. It was nice to take a break from eating out and enjoy the kitchen equipped with fridge, stove, and sink. Crossland even provides utensils, dishware, and some cooking pots. The folks staying long-term at this establishment seem to be working types or regular people needing a reasonably priced living arrangement. I've stayed here twice and the staff at the desk are helpful and friendly. Both stays have been quiet; none of the monkey business at some other nearby hotels offering deals under $60. Plus, if you forget to bring something or need provisions, the Fred Meyer is just across the street.
Jan 13, 2013 by Manager
Rene - I want to thank you for taking the time to post a review of your stay. Please accept our apologies that our rooms were not up to cleanliness standard. Still, we are happy to know that we were able to provide you with a comfortable stay and that our fully equipped kitchen was an added value. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.
for Everyoneby Al Tiyb from Pullman,WA
Small room size, small bedsPosted Oct 21, 2013
Location: Regarding the location, its location is very great and there are numerous stores and as stations
I came to this suit expecting to safe some money and cook inside my room but the room was so small and it filled up with smoke as I started cooking. It was really disappointing.
Jan 25, 2013 by Manager
Al - Thank you for the feedback about your stay at our hotel. The venting issue while you were cooking that you described is unacceptable, and I sincerely apologize for your experience. To ensure that a situation like yours doesn't happen again, my team is making sure all vent fans in our guest rooms are operating at 100% efficiency. Still, I am glad that you liked our hotel's location. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. I do hope that you will return to our hotel, or any of our other brand locations across the U.S. and Canada in the future.
for Everyoneby Mark from Corvallis, Oregon
Basic place to sleep, perfectly adequatePosted Oct 20, 2013
Pros: Inexpensive, near airport and Renton meeting I was attending.
Had a third floor room, nothing to complain about. Facilities all worked, bed was clean, towels clean and sufficient. No bugs or unusual dirt, but I wouldn't plan on eating off the floor. TV worked fine. Heater was not unusually noisy, left it on all night and it didn't bother me. Near Seatac airport, but didn't notice jet noise being a problem. Not a resort, but if you need an inexpensive place to sleep and leave your stuff, this works. WiFi works, but I have 3G on the iPad so didn't need it. Small kitchen and cooking stuff in room, but good food nearby at Maggie's in Kent so I didn't need it. Biggest complaint....low-volume toilets don't flush well, plug easily. Not the hotel's fault, and bathroom had a toilet plunger conveniently placed behind the door.
Jan 25, 2013 by Manager
Mark - I want to thank you for taking the time to post a review of your stay. I truly appreciate your comments regarding our location and accommodations. I am, however, sorry that you had issues with the toilet in your room not flushing well. Please know, our maintenance staff is addressing this. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.
for Everyoneby james from forks, wa
could have been better.Posted Oct 8, 2013
Pros: good price, kitchenette, close to every thing.
Cons: Wi-Fi was for sale. The free part was limited and I was only able to log on twice in two days.......
I wanted a ground floor room and got one except it was on the back side. This room was bad. smelled like cigarette smoke and was non-smoking. next window not secured and looked like it had been broken in to. Overall it looked like it had been used as a party room, got other room and was told that there was no ground floor rooms in the front, so did take a second floor room that was much better. There seem to be people just hanging around the back so did not feel safe.
Jan 14, 2013 by Manager
James - The staff and I read your comments about your stay with us. We appreciate the kind comments about good price, kitchenette, close to everything; however, we apologize that your first room you were put into smelled bad the and window appeared to have been broken and your internet services were intermittent. Your comments were reviewed by the staff, and we will preview all rooms prior to selling to make sure your experience is not repeated. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
for Everyoneby A verified traveler
Good ValuePosted Sep 24, 2013
A good hotel for the price. Some of the other guests were loud, but they were quiet by 9:00 pm. Hotel staff was friendly and my room was in pretty good condition.
for Everyoneby A verified traveler
FilthyPosted Sep 17, 2013
Location: Not the safest location...
One of the grossest hotels I have ever stayed in. I travel frequently and this was unusually bad.
Jan 19, 2013 by Manager
The staff and I read your comments about your stay with us. I am so disappointed that your room was not up to our normal levels of cleanliness . Please accept my apology. As this hotel’s manager, I can assure you that I have shown your review to our entire housekeeping staff to ensure your experience is not repeated. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests. I do hope that you will return to our hotel in the future.
for Getaway With Friendsby LK
Posted Sep 5, 2013 on Hotels.com
for Business Travelersby A verified traveler
A little disappointedPosted Sep 5, 2013 on Hotels.com
I have stayed in other Economy Studio locations, and I was disappointed that this one did not have all of the amenities, such as a toaster. There was also more maintenance issues at this location, such as the sink was separating from the wall after someone had put an excess amount of caulking. It also had the noisier mattress setup that some of them have, but the service was good, and it was clean.
for Everyoneby jocelyn from coquitlam, Canada
Near to all if you have a carPosted Sep 4, 2013
Pros: Like leaving in your apartment
Cons: Have choice of how many towel guess wants even if you charge them extra and the bed should be more newer as it is noisy when you move!
Location: Location depend what you doing if you are going to attend in downtown of Seattle it's too far. Closed to malls if you are driving
Average apartment style as you have little kitchen good for a family
Jan 10, 2013 by Manager
Thank you so much for posting a review of our property. I'm glad that your enjoyed your stay, I apologize that there didn't seem to be enough linens in our guest rooms for you and your party. Once again, thank you for posting your review. We look forward to having you visit with us again in the future.