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Reviews of Holiday Inn Ashford Central, an IHG Hotel

3 out of 5
Holiday Inn Ashford Central, an IHG Hotel
Canterbury Road, Ashford, England

Reviews

8.0

Very Good

Rating 10 - Excellent. 223 out of 672 reviews" "
Rating 8 - Good. 300 out of 672 reviews" "
Rating 6 - Okay. 96 out of 672 reviews" "
Rating 4 - Poor. 32 out of 672 reviews" "
Rating 2 - Terrible. 21 out of 672 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

2/10 Terrible

Romesh

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2022

2/10 Terrible

Jacqueline

Stayed 1 night in Oct 2022

2/10 Terrible

Deanne

Stayed 3 nights in Oct 2022

10/10 Excellent

Joanne

Stayed 1 night in Oct 2022

10/10 Excellent

Ian

Stayed 1 night in Oct 2022

8/10 Good

Sirah

Traveled with family
Liked: Staff & service
Gluten free diet catered for .
Our stay was very comfortable, and pleased to see dietary requirement catered for at breakfast .
Stayed 1 night in Oct 2022

6/10 Okay

Trevor

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Waitress on evening meal was useless.
Stayed 1 night in Sep 2022

10/10 Excellent

Daniel

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2022

8/10 Good

Ian

Traveled with family
Liked: Cleanliness
Very convenient and clean nice basic hotel
Stayed 1 night in Sep 2022

10/10 Excellent

Gordon

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Easy parking large clean room, corridors a little dated and twist and turn for ages, staff friendly, excellent sleep would defo stay here again
Stayed 1 night in Sep 2022

8/10 Good

michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022

8/10 Good

Francis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay close to Ashford .
Very good,all staff from reception to cleaners very polite and cheerful and helpful. The room was really comfortable and spacious. The dining room was lovely,the breakfast selection was excellent and very tasty. We shall be visiting the area again in late November early December for about a week and will definitely book again with you.
Stayed 4 nights in Sep 2022

10/10 Excellent

Rosemary

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location and friendly staff
Stayed 1 night in Sep 2022

4/10 Poor

simon

Disliked: Staff & service, property conditions & facilities
Needs a massive refurb
Stayed 1 night in Sep 2022

10/10 Excellent

Russell

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
excellent overnight stop over
Stayed 1 night in Aug 2022

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect
Arrived and was greeted very nicely by a member of staff at reception. I have a few mobility issues even tho not disabled but he found me a ground floor room with walk in shower. Room was nice and clean and a very comfy bed. Was for 4 nights and everything was great. Would definitely return when back down in area.
Stayed 4 nights in Aug 2022

8/10 Good

David Jon

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We saw hares from our room window, lovely setting. The one down side, in the very hot weather, a humid night, the air con wasn't working...... I had picked the hotel based on the fact there was air con
Stayed 1 night in Aug 2022

10/10 Excellent

Robert

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Uk road trip
Staff were nice, rooms clean nice breakfast and plenty car park spaces
Stayed 2 nights in Aug 2022

10/10 Excellent

nawal

Stayed 1 night in Aug 2022

10/10 Excellent

David

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Stayed here for 2 nights while working in the Kent area and it’s a great hotel. Large free car park if you are a resident and you must register your number plate in reception, really friendly lady on reception. I requested a high floor and that’s what I received. Nice sized room which you would expect from Holiday Inn, decent restaurant and bar area with a nice beer garden. Would recommend if staying in the middle of Kent and not far from Dover.
Stayed 2 nights in Aug 2022

8/10 Good

Ian

Business traveler
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Aug 2022

8/10 Good

C. Gabriel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good but needs some bits and bobs
The hotel staff was friendly with a professional attitude. A mini fridge in the room would have been nice and a toilet brush in the bathroom as well. Overall a good stay considering the air conditioning which was a big plus.
Stayed 1 night in Aug 2022

10/10 Excellent

Kate

Stayed 1 night in Aug 2022

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022

4/10 Poor

David

Stayed 3 nights in Jul 2022

10/10 Excellent

Tim

Stayed 1 night in Jul 2022

8/10 Good

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel clean & tidy but bar area looking a bit sorry and not many ales available
Stayed 2 nights in Jul 2022

8/10 Good

Mark

Traveled with family
Liked: Cleanliness, staff & service
Menu very poor as little choice of mains! Was told we were not able to use the restaurant due to coach tours being prioritised over other paying guests. We were accommodated in the bar and told menu choice was same as in restaurant but felt ‘pushed out’ because the restaurant was full with tour parties.. Staff were very friendly and accommodating and often seemed over worked! Would have to think twice before booking again due to the lack of menu choice and restaurant seating availability we experienced!
Stayed 2 nights in Jul 2022

10/10 Excellent

Kevin

Stayed 1 night in Jul 2022

6/10 Okay

Sally

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Not up to expectations
We rang to check what time food was available until and were told the restaurant was open until 9.30. When we got there the restaurant was closed for a function!! We ate off a very limited bar menu in our room which was not ideal. The key card stopped working so my husband went to reception where he stood in a queue with 3 more people with the same problem and a very grumpy receptionist telling them all it was their fault! The hotel and facilities were good but the receptionist ( male) was rude and the bar staff grumpy and poorly trained
Stayed 1 night in Jul 2022

6/10 Okay

Howard

Stayed 1 night in Jul 2022

8/10 Good

David

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
convenient for Eurotunnel. clean rooms. no kettle
convenient for Eurotunnel. clean rooms. no kettle
Stayed 1 night in Jun 2022

4/10 Poor

Mubashshir

Traveled with family and small children
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
We were a family with a small child; we were given the last room at the end of the property. The walk to our room took about 5 mins and was not easy with a child. We even requested to get a room closer because we had a child but were told everything is fully booked. We then saw two young men who came after our reservation and were given a much closer room (no difference in the type of room). The hotel phone was not working, when we complained, they asked us to use our mobile phone and call the number on the website to speak to someone in reception. I booked Holiday Inn hoping that the franchise is good and the overall experience will be better; was very disapointed with the overall service & room amenities.
Stayed 1 night in Jun 2022

4/10 Poor

Lynda Margaret

Stayed 1 night in Jun 2022

10/10 Excellent

Claire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022

10/10 Excellent

Leslie, Ocean Springs

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good price for a nice property.
Stayed 1 night in Jun 2022

10/10 Excellent

Mark

Stayed 1 night in Jun 2022

2/10 Terrible

lee

Stayed 3 nights in Jun 2022

10/10 Excellent

Mark

Stayed 1 night in May 2022

8/10 Good

Ewa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022

8/10 Good

Azeem

Business traveler
Liked: Cleanliness, staff & service, room comfort
Excellent Service & Friendly Staff!
The service and staff of this property are A+++ Extremely friendly staff and always willing to help. My wife hurt her knee and the staff went out of the way to make her stay comfortable. We will definitely visit again. Special thanks to Kyle, the duty manager
Stayed 2 nights in May 2022

10/10 Excellent

Nicole

Stayed 1 night in May 2022

10/10 Excellent

Nicole

Stayed 1 night in May 2022

8/10 Good

William

Liked: Cleanliness, staff & service, room comfort
Good service
Good service. Place could do with touch of paint in places
Stayed 1 night in Apr 2022

2/10 Terrible

Tezcan N

Stayed 1 night in Apr 2022

6/10 Okay

VICTOR

Traveled with family
Liked: Cleanliness, staff & service
Ok stay
The bathroom was refurbished very new but for some reason the bin in the bathroom do not have bin bags!! The room & whole building is a bit old especially the telephone!! The tv is old, remote control missing lid at the back just like many hotels.... The air condition is not working as it's probably too old. The breakfast is ok (2 for 12 pounds), but no fried eggs available for some reason, also hot chocolate from the machine is very very sweet even after I put half a cup of milk in. Overall if this is not holiday inn brand probably not worth the money, as it is holiday inn.....
Stayed 1 night in Apr 2022

10/10 Excellent

Hannah

Traveled with partner
Liked: Cleanliness, staff & service
Situated in a great area
Stayed 1 night in Apr 2022

10/10 Excellent

Jenny

Stayed 1 night in Apr 2022

8/10 Good

Carman

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I wasn’t told that I could get room service on arrival so didn’t eat on the first night, the room. Was very hot and was disappointed that there wasn’t a bath! Other then that it was good!
Stayed 3 nights in Mar 2022

8/10 Good

Noel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2022