Ratings based on 121 Verified Reviews

They paid and stayed. We double-checked.
3.7 out of 5
93% of guests recommend
4.0 Room cleanliness
3.7 Service & staff
3.8 Room comfort
3.6 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
for Everyone
by A verified traveler from kent

Pleasant hotel near the centre

Posted Oct 7, 2014
Pros: Close to centre, easy to get to. Pleasant room.
Cons: Friendliness of the staff.
Location: Tunbridge wells city centre very close by.
Pleasant enough stay. Reception staff could have been friendlier. Room was comfortable and had all you needed in it.
4 out of 5
for Everyone
by A verified traveler

Comfortable hotel with spa

Posted Sep 29, 2014
Impressed with staff especially young lady at breakfast. She was working extremely hard and genuinely seemed interested in providing us with all we required.
2 out of 5
by A verified traveler from Rickmansworth

Only hotel with a room

Posted Sep 29, 2014
Forced to stay here but was very disappointed with the quality compared to the price. Receptionist threw in breakfast for two but still left with feeling of having been ripped off. Bathroom could do with refurb and repairs.
3 out of 5
for Families
by oldbrewer from Dorset

Weekend break

Posted Jul 22, 2014 on Hotels.com
Hotel was busy with a large coach party and a wedding party using the hotel as a base. The hotel is a short drive from Tunbridge Wells centre but there is nothing of interest within walking distance. The room was comfortable but with temperatures in the high 70s the lack of aircon in the hotel meant that everywhere was sticky hot. We were downstairs at the back so the room was dark and needed the lights on all the time. The spa swimiing pool looked nice but we did not actually use it. Breakfast was very busy but the food was good, the service was a bit stretched.
3 out of 5
for Families
by A verified traveler

OK hotel, but understaffed

Posted Jul 21, 2014
Cons: there were not enough floaties for children at the pool. The ones available were "for swimming lessons only" and were rather abruptly snatched away
an OK experience, rooms clean, fine pool, but the hotel needs some renovation and there was not enough staff in the restaurant or at the pool.
4 out of 5
for Getaway With Friends
by Clare Hayward from Chobham

Clean, comfortable room.

Posted Jul 9, 2014 on Hotels.com
Hotel was in a quiet area.
3 out of 5
by A verified traveler from Sheffield

Bit out of town

Posted Jul 7, 2014
Fine but not great value for the price. A bit dated and room really stuffy. Breakfast nice though.
5 out of 5
for Personal Event
by Glenda from Cheshire

Ideal location

Posted Jul 2, 2014 on Hotels.com
As a family group, making use of 5 hotel rooms, for a 2 night stay to attend a family engagement party in the Pembury area, we can't fault the hotel - it's location was ideal, rooms comfortable and breakfast outstanding. We would certainly use this hotel again.
2 out of 5
by Dani from Gloucestershire

Average hotel which should be cheaper

Posted May 28, 2014
Pros: Friendly room attendants and quiet.
Cons: Re tiling, better irons and more ventilation.
Location: Tunbridge wells centre is 10 minutes away by car. Not much near the hotel.
The hotel is average, The pool area is dated and needs re tiling as well as the bathrooms. When we stayed there was a wedding on both nights which was not a problem however we noticed that after the wedding party had left the bar area all the glasses and tables were not cleared in fact the bar was covered in empties. This was still the case when the wedding party returned after the ceremony. I am not sure if the hotel was short staffed as the barman didn't know if could order food and said he had just come up from Brighton! The rooms only have small windows so were very hot and not very light, you can open them fully after removing the safety rope however we were on the 2nd floor with a 3 year old so could not do this. Our room seemed a bit dated but my parents room was nicer with better decor so we could have been in an older part of the hotel. All in all I think that £122.00 is more than what our room/stay was worth.
2 out of 5
for Couples
by LJMart from Hampshire


Posted May 27, 2014 on Hotels.com
We felt the room was very oppressive and the hotel set up more for the business client than someone like us looking for a relaxing stay. Didnt realise hospitality tray was in the wardrobe until late - along with 2nd set of towels. As we were only staying one night we didnt need the wardrobe and it seemed a strange place to put these! The bed and pillows were very hard so neither of us had a good nights sleep and ended up with bad backs. Would have been a nice touch to have tea/coffee served at the table at breakfast but as this was completely self service virtually no contact with hotel staff other than check in/out.